Genesys PureEngage

Genesys PureEngage

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Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

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Cleartrip, an online travel company that provides comprehensive travel experiences throughout India and the Persian Gulf region, uses the tagline “Making Travel Simple.” As a one-stop shop for their customers’ travel needs, Cleartrip sought a similar DNA for their telecom requirements—an all-in-one platform that simplifies the customer experience.

Cleartrip replaced their legacy, multi-system approach in favor of a unified voice infrastructure from Genesys, establishing the company as the preferred customer service center for the online travel space in India. Less than a year after implementing Genesys, Cleartrip saw significant gains across all customer satisfaction (CSAT) metrics, including a 21% increase in customer satisfaction.

Genesys PureEngage Details Provided by: Eric R.

Genesys PureEngage Details Provided by: Eric Roesch

Digital Marketing Manager at Genesys
Website
www.genesys.com

About Genesys PureEngage

Genesys PureEngage is the only true omnichannel customer engagement suite for global businesses to deliver competitively superior experiences. PureEngage provides real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand. Available both on-premises and in the cloud. PureEngage supports extensive customizability through open APIs and web standards.

Vendor
Genesys
Company Website
Year Founded
1990
Total Revenue (USD mm)
8
HQ Location
Daly City, CA
Phone
+1 650 466 - 1100
Ownership
NSE: GENESYS
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
5604
Twitter
@Genesys
Twitter Followers
16590
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