Genesys PureEngage

Genesys PureEngage

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Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

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Cleartrip, an online travel company that provides comprehensive travel experiences throughout India and the Persian Gulf region, uses the tagline “Making Travel Simple.” As a one-stop shop for their customers’ travel needs, Cleartrip sought a similar DNA for their telecom requirements—an all-in-one platform that simplifies the customer experience.

Cleartrip replaced their legacy, multi-system approach in favor of a unified voice infrastructure from Genesys, establishing the company as the preferred customer service center for the online travel space in India. Less than a year after implementing Genesys, Cleartrip saw significant gains across all customer satisfaction (CSAT) metrics, including a 21% increase in customer satisfaction.

Genesys PureEngage Details Provided by: Paige M.

Genesys PureEngage Details Provided by: Paige Mummert

Genesys: Customer Marketing Manager- Advocacy
Website
www.genesys.com
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About Genesys PureEngage

Genesys PureEngage is the only true omnichannel customer engagement suite for global businesses to deliver competitively superior experiences. PureEngage provides real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand. Available both on-premises and in the cloud. PureEngage supports extensive customizability through open APIs and web standards.

Vendor
Genesys
Company Website
Year Founded
1990
HQ Location
Daly City, CA
Phone
+1 650 466 - 1100
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
5,751
Twitter
@Genesys
Twitter Followers
16,966
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