GetFeedback

GetFeedback

(111)
4.6 out of 5 stars

GetFeedback's survey software lets you create beautiful, mobile-friendly surveys that improve response rates. Use GetFeedback to measure and improve key customer experience metrics, like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and agent performance.

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GetFeedback Features

Employee Engagement Platform Features
Employee Pulse Surveys

Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction.

94%
(Based on 17 reviews)
Survey Customization

Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity.

92%
(Based on 20 reviews)
Content Library

Access and use pre-written survey questions to target specific areas for measurement; e.g, Net Promoter Scores (NPS). Questions are frequently written by HR and / or psychology professionals to ensure subject matter expertise.

91%
(Based on 14 reviews)
Employee Segmenting

Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments.

86%
(Based on 12 reviews)
Wellness Assessments

Assess employee health and wellness through pre-built wellness assessments, and use results to create custom wellness initiatives and personalized goals.

84%
(Based on 11 reviews)
Goal and Challenge Creation

Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools.

n/a
Peer Recognition

Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed.

n/a
Social Feedback Portal

Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity.

n/a
Performance Benchmarking

Compare survey results to industry benchmarks to locate key areas for improvement. Evaluate survey results at either a high-level or individual employee level.

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Reporting & Dashboards

Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews.

78%
(Based on 19 reviews)
Survey Management
Brand Design Consistency

Creates feedback forms that are consistent with the design of the site.

95%
(Based on 15 reviews)
Survey Deployment

Supports the creation and deployment of different survey types on different channels or devices.

91%
(Based on 15 reviews)
Feedback Collection

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

94%
(Based on 15 reviews)
Device Responsiveness

Allows designs to adapt automatically to the device that users access the survey or software.

89%
(Based on 15 reviews)
Process Management
Feedback Aggregation

Aggregates feedback and transforms feedback into actionable insights.

86%
(Based on 14 reviews)
Trigger Alerts

Triggers creation of a new case after customer leaves feedback.

84%
(Based on 15 reviews)
Real-Time Analysis

Analyze collected feedback near or in real-time.

89%
(Based on 15 reviews)
Real-Time Action

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

87%
(Based on 14 reviews)
System Management
Security

Provides a secure and compliant system.

92%
(Based on 13 reviews)
System Monitoring

Continually inspects, audits, and monitors system to keep it up to date.

90%
(Based on 14 reviews)
Platform
Customization

Allows administrators to customize to accomodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

90%
(Based on 11 reviews)
Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

85%
(Based on 7 reviews)
Internationalization

Enables users to view and transact business with the same content in multiple languages and currencies.

82%
(Based on 5 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

83%
(Based on 7 reviews)
Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

94%
(Based on 12 reviews)
Mobile User Support

94%
(Based on 8 reviews)
Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

79%
(Based on 12 reviews)
Dashboards

An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance

75%
(Based on 12 reviews)