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GetFeedback review by Filippo M.
Grafico pubblicitario
Graphic Design
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"I only can reccomend GetFeedback"

What do you like best?

GetFeedback is a valid platform that helps you to understand your customers needs. The interface is beautiful and simple. Also the Salesforce integration is really helpfull to keep anything on track. The service is fast and provides you all the tools you need to create good surveys with useful advices from the team. It's also great that you can create beautiful responsive design.

What do you dislike?

It's a shame that I can't choose a specific language (since we work with many clients accross europe that speak different languages). Also have contacts with the customer service can be difficult.

Recommendations to others considering the product

If you want to give your customer or potential employee a tool to quickly scan their ideas and opinion this is the best tool you can ever use.

What business problems are you solving with the product? What benefits have you realized?

The solidness of GetFeedback is reflected towards our business. We can create and somministrate surveys to our clients and/or focus groups in minutes and keep records of them with ease and no difficulties.

The platform saves us time and efforts. So we can set our mind on the content rather than on the making of.

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GetFeedback review by Kugan K.
Administrative Assistant
Consumer Services
Mid-Market
(201-500 employees)
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"Ease to gather customer feedback"

What do you like best?

It is make ease to collect customers' feedback in simple way. And, since it is available as a mobile application, it makes ease to provide the customer's opinion in a finger tips. It is gathering the feedback by mostly multiple choice questions and optional buttons. Because of that, anybody able to provide the feedback from anywhere. Always it is a great bridge with customer.

What do you dislike?

Mostly it is awesome platform. Nothing to dislike.

Recommendations to others considering the product

It is a time saving software. It is very helpful collect the customer feedback without meet the customer. And you will get very useful customer feed back, by simple questions. And, it is asking very straight forward questions. so that, the customer will not get confuse by the questions and give the exact opinion of them. So, you will get the accurate feed back about your product or services. Further, it is affordable price. So, it will not give major affect your money.

What business problems are you solving with the product? What benefits have you realized?

It is helping to collect the customer feedback, without meeting the customers face to face. So, it is saving the time of both parties. And the client can allocate the time for business improvement. So, it is a time saving for both the parties. And, it is ease to understand by customer, and ease to give their feedback within short period.

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GetFeedback review by Mendie P.
Representante de ventas
Enterprise
(10,001+ employees)
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"Statistics is a point to improve."

What do you like best?

What I like most about GetFeedback is that it can easily run on all operating systems, it does not stop at all and work with an incredible and safe fluency, the simple fact that it works with different operating systems, it gives a strong advance because It could be adapted to different companies and could be expanded to more work areas. Another detail that I also like about this software is that it has a very accessible interface that provides immediate quality and manages to provide also a quite remarkable comfort for the client. When a software presents comfort in its interface, it has more possibilities to perform and progress.

What do you dislike?

I think that the reports received from this platform should be more detailed and statistical, in order to help improve the products because that is what the client is looking for, to achieve innovation through opinions, but these opinions do not reach appropriately, they should be more detailed in my opinion. Many of my colleagues have given this point too, have touched the statistical field as a negative factor, if GetFeedback improved this, it would have a strong positive impact in many areas of work.

Recommendations to others considering the product

I would recommend GetFeedback mainly to those people whose work has become quite complicated due to the errors of their products, they would rather use this program to give them an opinion to achieve an innovation in their services

What business problems are you solving with the product? What benefits have you realized?

Within my company it has been quite necessary the fact of having to maintain a certain quality control in the products, and thanks to GetFeedback we have been able to get this control of improvements within our organization, I hope to continue with this great contribution of this fantastic software.

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GetFeedback review by Valeria M.
Jefe de marketing
Enterprise
(10,001+ employees)
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"GetFeedback has many interesting and beneficial features."

What do you like best?

I like getfeedback because it is a program that offers immediate results and provides many beneficial details, details that you can take for a long time to improve within your company, on the other hand, I also like the survey designs that it offers to all its clients , both those who distribute the survey and those who make it, this design gives a comfortable and easy route to people so that they feel comfortable doing this questionnaire, when we talk about getfeedback, we refer to a very well-designed program, with really interesting expectations that could easily collaborate business thanks to the opinions so important that it gives.

What do you dislike?

What I do not like about GetFeedback are the very expensive prices it offers in its subscriptions, the prices are really annoying and high, thus leaving out small entrepreneurs who do not have enough resources to enjoy their services, this software should download immediately their prices to give way to those entrepreneurs who are so interested in being able to emerge through the opinions received. The price factor is still a problem in the current softwares that offer survey services, because they believe that because of the many good features they offer, prices should go up a lot, and no, these software should have low prices to be more recognized.

Recommendations to others considering the product

I would recommend GetFeedback because I consider it to be a software that has many things to offer consumers and above all, it has many things that would interest entrepreneurs, such as arise in a simple way.

What business problems are you solving with the product? What benefits have you realized?

GetFeedback as I mentioned, is a very well developed software and offers very good features and give immediate results, this software has helped me a lot within my company to be able to improve our products, the quality of them and the customer service, thanks to him, we have been able to innovate in our company, becoming one of the best airlines.

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GetFeedback review by Shehroz H.
Accountant
Public Safety
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"Great to work with"

What do you like best?

GetFeedback has an excellent security and encryption in place. One major positive about this software is the ability to operate in any operating system i.e Windows, Linux or iOS. A free trial requires no credit card and the package can be cancelled, upgraded or downgraded any time. I even enjoy making surveys in this software as the website is easy to use and can be sent to multiple respondents via email saving us time and resources.

What do you dislike?

I think the analysis and reports need to be improved a bit as I've seen detailed reports in other software.

Recommendations to others considering the product

Yes, I would recommend this to people who's work involves a lot on relationship building. Getting feedback, both positive and negative, is part of job and must be taken seriously. These surveys can surely help us in becoming a better employee whether its a supervisor or a delegate.

What business problems are you solving with the product? What benefits have you realized?

I need to engage a lot with my clients. For this, GetFeedback is the only tool I have to get customer insights. My clients may or may not like my decisions/actions and through this software I am able to improve as a professional.

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GetFeedback review by Kate S.
Gerente de oficina
Enterprise
(10,001+ employees)
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"GetFeedback offers a variety of features."

What do you like best?

I like because this program offers me features other than creating surveys, I mean that it offers me a variety of areas where I can vary my products and ideas, where I can receive other positive and negative opinions, where I can improve my services through different public ratings interested in what I offer.

What do you dislike?

I do not like the prices of this program, because something difficult for the public, I think that if they reduce the cost, more people would use it and they would have more opinions regarding what they offer and so they could notice in which negative aspects could improve and thus make it better known, not to mention the cost seems to me an excellent program and I love it.

Recommendations to others considering the product

I would recommend it to my colleagues to obtain the benefits they have generated for me, and so they can try this excellent program and can receive public opinions about their products and thus innovate them to make them better known, I love this page is very safe and useful.

What business problems are you solving with the product? What benefits have you realized?

I have benefited since I have given positive opinions as negative about the products and I have managed to improve the quality of these, I have been able to know all the characteristics of the program and I hope they continue to innovate so that they reach more public.

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GetFeedback review by Executive Sponsor in Philanthropy
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"Favorite survey tool out there!"

What do you like best?

I love the look and feel and ease of the product. Most importantly, it's mobile interface will help increase the likelihood of engagement since people are always on their phones. The interface it relatively intuitive in creating surveys and the design templates are slick. It's easy to keep track of responses and manipulate the data to share in reports when needing to share. I

What do you dislike?

There is some data manipulation that isn't as complex as I'd like it to be. However, it does enough for basic to intermediate data gathering.

Recommendations to others considering the product

I always recommend this product to people looking for the right survey tool. It's easy, it's slick, and it's designed for a novice or a data collection expert. Everyone to whom I've recommended it has been impressed and happy.

What business problems are you solving with the product? What benefits have you realized?

I like to use this tool with my clients to gauge interest and understanding in their social impact programs and what the possibilities are in designing appropriate initiatives. It's been insightful for both the client company I work with as well as for me to gather necessary information. I've also used it at speaking engagements and have the audience fill out two or three simple questions before my talk starts and we can view who is in the room real time.

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GetFeedback review by Heather M.
Recruiting Coordinator
Information Technology and Services
Enterprise
(1001-5000 employees)
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"Great branding - not as much customization as I'd like"

What do you like best?

I love how easy it is to use. There is nothing difficult about figuring out the ways to make a survey/dashboard.

What do you dislike?

I wish it was possible to delete or edit certain things. For example I would love the ability to move the picture to a different place on the page or delete a somewhat agree/disagree on some of the questions.

Recommendations to others considering the product

Take some time to get to know the functionality. There is a lot you can do with the product and a lot that you can learn by playing around with it.

What business problems are you solving with the product? What benefits have you realized?

We use this for candidate experience. We have just begun using it, but I am hoping it helps with our response rate.

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GetFeedback review by Anna K.
Solutions Advisor
Computer Software
Mid-Market
(51-200 employees)
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"Great solution"

What do you like best?

I've recommended this to people multiple times and use this every day in my business development cycle- I've essentially made a qualification questionnaire that works great.

What do you dislike?

I didn't know that responses were accessible within GetFeedback, I thought it was email only. I've been using this for almost a year and had no idea about that OR the cool dashboards. Some training would've been nice.

Would also be nice to integrate to SFDC but not ready for that when I can post into chatter.

Recommendations to others considering the product

Go through training. I didn't and there was a lot I didn't know this solution was capable of. All in all- the surveys are very easy and intuitive to build. Great interface.

What business problems are you solving with the product? What benefits have you realized?

Business development email improvement for people not taking calls.

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GetFeedback review by Administrator in Marketing and Advertising
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"Beautiful surveys but expensive"

What do you like best?

The survey builder is super easy to use. Getting beautiful custom surveys is simple and not time consuming. Plus I love the in-email question feature.

What do you dislike?

It's expensive, the downloadable reports are annoying in that they don't show you who you've sent the report to, they only show you completed and partial responses.

Recommendations to others considering the product

Great tool to send beautiful, easy to respond to surveys, BUT the overall tracking is terrible. I.e. the system can't tell you who you've sent the surveys to via email. So I have to keep a separate excel sheet to track this info. Also follow ups/reminders aren't available in the free version, unclear about the paid version.

What business problems are you solving with the product? What benefits have you realized?

We send our renewal surveys to clients via GF. It's been helpful in sending out clean surveys to our clients and getting prompt responses back from them. We typically send out 5-10 surveys per month.

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GetFeedback review by Kevin T.
Vice President, Client Development Officer
Financial Services
Enterprise
(10,001+ employees)
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"GetFeedback for Data Collection"

What do you like best?

GetFeedback is a solution that's easy to implement, looks fantastic on any device, and is extremely user friendly! The fact that I can pass results back to Salesforce makes it even better! It helped me take a manual process that involved many steps, to a completely automated solution that everyone loves.

What do you dislike?

I wish I had something to say, but this product has been a pleasure to work with and I haven't run into any issues yet!

What business problems are you solving with the product? What benefits have you realized?

We use GetFeedback in an extremely unique way. The non-profit organization I work with has a helpline that members of the community can call into for assistance. Prior to GetFeedback, volunteers would log call details (age of caller, type of issue, resolution, etc) on a spreadsheet that was combined each month to gather statistics. Using GetFeedback with Salesforce, we're able to automatically send a GetFeedback survey to the appropriate volunteer after each call, and the results are posted back to the Salesforce case, which then closes after the results are received. The best part is that I haven't had a single complaint yet!

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GetFeedback review by Rohan G.
Managing Director
Hospitality
Enterprise
(1001-5000 employees)
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"Easy and streamlined to administer and enjoyable for our clients to use, resulting in more feedback."

What do you like best?

Easy to set up and administer in the back end. Beautiful, intuitive and easy for our clients to use which is extremely important in our business. The responsive ease of use on all types of devices regardless of size and shape is a huge plus.

What do you dislike?

There is not much I don't like about GetFeedback, If I had to pick something, it would be the price, there are a number of features I would like to utilise but I just cant justify the jump in price in order to get them.

Recommendations to others considering the product

Get on board! GetFeedback is so simple to use in the back end, visually beautiful and easy to use for your clients, which results in way more feedback being received. It has greatly improved the amount of feedback received and allowed us to improve our services by listening to our clients and being proactive. Don't hesitate in using GetFeedback as your feedback and survey solution.

What business problems are you solving with the product? What benefits have you realized?

We utilise the feedback forms at various stages of a clients relationship with us, right from when they first book our services, with just a couple of questions we can quickly identify what type of client they are going to be, and this enables us to work proactively, to ensure they are happy right through the planning of their event. Being proactive means we can eliminate common problems we have had with previous clients. This has resulted in overwhelming positive feedback. Our biggest problem now is not getting enough negative feedback, we have nothing to improve on ;-)

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GetFeedback review by Mike R.
Director of Marketing
Marketing and Advertising
Mid-Market
(51-200 employees)
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"Awesome Tool, Easy to Use, Powerful Options"

What do you like best?

I personally love the ability to build a fully customized survey experience. The entire survey can be branded to fit your unique company design.

What do you dislike?

I sometimes get a little bothered by the UI. I think that's mostly due to lack of use. I tend to come and go from the Get Feedback solution in long intervals (often times months) so I'll forget how to do something and have to relearn it.

Recommendations to others considering the product

Don't hesitate to give them a shot.

What business problems are you solving with the product? What benefits have you realized?

We're looking to improve our customers businesses, so we had to have a survey tool that would allow us to capture their current state easily and efficiently (on mobile or otherwise). What we then did is log all that stuff into Salesforce. Now we can gather information from the surveys and report back to leadership on the performance of each program.

Additionally, we can use the GetFeedback solution for NPS surveys. If you aren't doing NPS or eNPS (employee NPS) then I highly recommend it. It's been an instrumental gauge for our business.

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GetFeedback review by Taimoor T.
Solutions Specialist - Cloud Platforms
Computer Software
Mid-Market
(201-500 employees)
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"Love it "

What do you like best?

How easy it to integrate with Salesforce

The mobile friendly user experience

The "question in the email" feature when the survey is sent through the platform

What do you dislike?

Its not a big deal but it would be cool if we could get insights about who opened the email / clicked the link when the survey is sent through the platform.

Recommendations to others considering the product

if you want to integrate with salesforce, this is a no brainer

What business problems are you solving with the product? What benefits have you realized?

We are using it across the board for automating our CSAT surveys for support cases in salesforce. By moving to getfeedback, our response rate on CSAT surveys went up by 10%.

A few months ago, we did an NPS survey across our entire client base using Getfeedback for the first time. Again, we were blown away by the high response rate. We would have to give credit to the UX provided by Getfeedback to our clients.

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GetFeedback review by Joseph K.
CRM Product Manager (Salesforce.com)
Financial Services
Enterprise
(1001-5000 employees)
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"Quick and Slick"

What do you like best?

Ease of use, quick stand up, very intuitive. Extremely helpful Knowledge Base/Help/Guides provided. Needed very little training to get the "Proof-of-Concept" functional. Very professional state-of-the-art looking survey compatible with desktop and mobile use.

What do you dislike?

It appeared the more they knew about how we would use the product, the more expensive it became. Survey logo could be pulled from a static resource or merge field from the Salesforce object rather than uploaded.

Recommendations to others considering the product

Focus your implementation on a single use case and move on from there. Think through how many people need to build vs. deploy your survey. With the Salesforce integration and custom object, users can build surveys all day long, but a Salesforce Admin is needed to create fields and do the mappings.

What business problems are you solving with the product? What benefits have you realized?

Calculating some industry standard statistics for our business service. Able to level the playing field with competitors who already provide such stats.

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GetFeedback review by Mark D.
Project Associate
Architecture & Planning
Mid-Market
(51-200 employees)
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"Excellent Customer Service"

What do you like best?

Outside of my overall satisfaction wit the customization, navigation and report summaries for the surveys themselves, I was exceedingly happy with customer service interactions. All of my queries were answered promptly, and when faced with a billing error (due to my own inaction), I was still refunded for a month that I did not use.

What do you dislike?

Nothing, in particular, comes to mind. However, if I were to nitpick, I suppose it would be nice to produce the summary slide graphics that represented a select portion of the responses. For example, for everyone who responded "C" to question 3, this is how the responses look.

What business problems are you solving with the product? What benefits have you realized?

We were able to reach a much larger audience by using GetFeedback's services. Converting our hard-copy survey to a digital format was relatively straight forward.

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GetFeedback review by Glenn W.
Chief Information Officer
Information Technology and Services
Enterprise
(1001-5000 employees)
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"Enterprise-ready Survey Tool, And a Must-Have For SFDC Shops"

What do you like best?

Superb UI for both administrators and end-users; world-class smooth Salesforce.com integration

What do you dislike?

When someone in our company uses any tool OTHER than GetFeedback to conduct a survey

Recommendations to others considering the product

Take full advantage of the SFDC integration. This is a killer feature. Think hard about how to structure your survey data in SFDC (a separate custom object for each survey? a generic survey response object for multiple surveys? or embed survey data directly into the core object that's the focus of the survey?).

What business problems are you solving with the product? What benefits have you realized?

We've converted all of our customer- and employee-facing surveys from various homegrown solutions and Google Forms, to GetFeedback. The principal business benefit is having survey data fully integrated into SFDC, so that we can slice and dice the data based on anything else we know about that customer / opportunity / contact / project / support case / etc. in SFDC. This is killer-powerful stuff. Most people just "analyze" their customer survey data in a stand-alone spreadsheet, which is lame by comparison.

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GetFeedback review by Emma P.
Digital Project Manager
Information Technology and Services
Small-Business
(11-50 employees)
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"Easy to use, flexible tool"

What do you like best?

Its very easy to setup logic, the base types of questions are also very flexible. Its good how you can choose different types of scales. Its also great being able to brand the survey throughout right down to button colours etc.

What do you dislike?

If you drag and drop questions into a new slot the logic isn't smart enough to update with it so it doesn't let you move around questions with logic easily. Other than that it is great!

What business problems are you solving with the product? What benefits have you realized?

Business benefit for Dynamo6 is that we can use a survey to allow us to understand our customer's in a more in depth manner.

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GetFeedback review by Brittani H.
Client Services
Broadcast Media
Small-Business
(2-10 employees)
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"Great online review management software"

What do you like best?

I can manage all my reviews from all the top review sites all in one place. It helps owners keep track of their reviews responding to the negative ones before they are publicly posted.

What do you dislike?

You can not add your own site if it is not available on the platform.

Recommendations to others considering the product

I do recommend GetFeedback to any company. Reviews help potential clients make the final decision in doing buisness with a company so it helps a great deal.

What business problems are you solving with the product? What benefits have you realized?

Generating reviews for our company was the number one problem we solved with GetFeedback. The software also helped solve any issues we had with negative feedback. We were able to address the issue right away and make things right with the client.

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GetFeedback review by Denise Maria F.
Sales Operations Coordinator
Hospital & Health Care
Mid-Market
(51-200 employees)
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"Easy to use"

What do you like best?

How easy it is to create branching surveys (subsequent questions depend on answer to question)

What do you dislike?

It's a little tricky to create Salesforce-aware surveys.

Recommendations to others considering the product

It's really worth giving it a try. To be honest, I haven't tried other survey apps, but this one is so easy to use, it's easy to give it a trial run. With many business apps, a free trial is offered, but the learning curve is steep. With GetFeedback, it's just a matter of click & go.

What business problems are you solving with the product? What benefits have you realized?

We use this for many things. It allows us to to do general NPS surveys of entire installed base as well as more targeted surveys for sub groups. It's also very helpful when conducting employee surveys on company meetings and other employee-related issues.

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GetFeedback review by Michael G.
Marketing
Information Technology and Services
Enterprise
(1001-5000 employees)
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"Great tool, easy to use!"

What do you like best?

Interface is clean which makes it extremely easy to build, deploy and analyze surveys. The ability to add some company branding and put out an extremely professional looking survey is top-notch.

What do you dislike?

Nothing, really - I have personally launched many surveys and have not come up against any shortcomings.

Recommendations to others considering the product

Highly recommend as GetFeedback is simple to use, but extremely powerful.

What business problems are you solving with the product? What benefits have you realized?

We use GetFeedback to gather information both internally and externally. As a company with a culture built around employee satisfaction it is extremely important to have a tool we can quickly deploy to get feedback from employees on programs and investments. Externally, we use GetFeedback to survey our prospects an customers on a range of market-driven questions.

The ability to quickly develop and deploy surveys has allowed us to be more confident in decision making, along with improving our engagement with both employees and customers.

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GetFeedback review by User in Internet
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"Really easy to use, the logic is a little tricky to work out at the start but super effective. "

What do you like best?

I liked how user-friendly the interface was. The logic also allows for many different possible pathways a recipient was to fill out the survey and then be directed to different outcomes. It also allows for full CSV export of data from the completed surveys.

What do you dislike?

The logic did take quite some time to work out, perhaps if there were more helpful articles on the different options, that would have saved me some time. I also found that as I had a business account and a personal account, you weren't able to just transfer or copy a survey to either account, I had to completely recreate it all which was annoying.

What business problems are you solving with the product? What benefits have you realized?

Customer satisfaction surveys, internal employee satisfaction

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GetFeedback review by Steve B.
Manager, Business Systems Administration
Telecommunications
Mid-Market
(201-500 employees)
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"Dead simple surveys as easy as making a PowerPoint!"

What do you like best?

I think it was our GetFeedback sales rep who used the PowerPoint analogy to us when first showing us the survey builder. It really is so easy to build a professional looking survey that I've put the app in the hands of two completely untrained staff members and their surveys came out looking just as good as anything I've ever built in the past! Since all the surveys are completely mobile friendly without any additional setup needed, this ensures that as our customers shift more and more to mobile devices for emails, that when they launch our survey link on the mobile they will hopefully follow through with completing it too!

Other than simplicity of use, Salesforce integration was another feature that narrowed down GetFeedback as being one of our possible vendors. Their integration is easy and was setup completely in house by a Jr. Admin in a matter of only hours. There's also a lot of flexibility with the integration in regards to where survey results can be stored in Salesforce, and since we use a lot of custom objects this flexibility was very important for us.

Don't let the simple GUI fool you though, because GetFeedback does have a lot of power to harness too. We've leveraged it's branching logic builder to build some very dynamic surveys that take a user through different orders of questions, excluding ones that aren't relevant, all based on the product they have in Salesforce that is pushed through into the survey. In some competing products we would have had to build unique surveys for each product, and this would have been an inefficient use of time for our small and nimble admin team.

What do you dislike?

Sometimes it's <too> simple and we find ourselves wanting just a little more customization on the survey pages, such as the ability to have two questions on a page (if questions without long answer areas), or the ability to control font size/styling. On the flip side, I also understand them forcing users down a fairly standardized format for surveys because this does help ensure optimal mobile compatibility, which may not be as ideal if users can customize too much of the display elements.

What business problems are you solving with the product? What benefits have you realized?

As we continue to leverage GetFeedback more and more, we're finding ways to leverage it for the obvious customer feedback, like CSAT and Net Promoter scores, but we're also leveraging it in some more advanced ways to send information gathering surveys that cuts down on agent time and reduces data input errors by allowing the customer to directly provide information we need in various scenarios.

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GetFeedback review by User in Computer Software
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"Easy to use but has limitations"

What do you like best?

it has a fresh and crisp look and feel to it; Great user interface, easy to learn how to use.

What do you dislike?

Expensive for what it offers, can't download results and graphics. You can only download results as an excel spreadsheet so you have to recreate all graphs and results yourself.

When sending a reminder email, you have to create the distribution list manually every time. It doesn't track who you sent the initial invitation to and who has clicked/ bounced/ answered the survey already. (At least it doesn't show you who has.) It doesn't save the wording from previous reminders either. Would be helpful to just be able to copy and paste for future reminders.

can only show one question at a time.

What business problems are you solving with the product? What benefits have you realized?

Communications with customers- getting their feedback on issues and opinions on products.

Learning what matters to them so that we can continue to improve our products and services.

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GetFeedback review by Christopher B.
VP, Technology (IT + R&D)
Information Technology and Services
Enterprise
(1001-5000 employees)
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"Slick survey tool with seamless built-in integration to Salesforce.com"

What do you like best?

Each survey in GetFeedback is easily customizable to match company/project branding and painless for users to submit responses, including on mobile devices. I also love the integration allowing responses to be stored in Salesforce.com so that we can trigger business workflows and report on results with ease.

What do you dislike?

My only request is that GetFeedback allow multiple Owners per survey. Without this, we are left with frequent transfers of ownership when group collaboration is required on a survey.

What business problems are you solving with the product? What benefits have you realized?

We use GetFeedback for both customer surveys and employee surveys. Automating the send and collection of data via Salesforce.com has saved us manual effort and ensures surveys are sent every time. We're able to quickly follow-up with respondents where appropriate and make quicker business decisions with the data at our fingertips.

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GetFeedback review by Samuel K.
Enterprise
(10,001+ employees)
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"Beautiful branded surveys integrated to Salesforce"

What do you like best?

The seamless integration to Salesforce makes this tool invaluable. It does everything that other survey tools do, but better! Easily brand your survey to match your company, and then monitor the responses from Salesforce!

What do you dislike?

The cost per user is intimidating to Salesforce org's that have a limited budget, when compared to cheaper (Or free) survey tools; however, you get what you pay for!

Recommendations to others considering the product

Work tightly with your Salesforce Admin to insure you are getting everything out of GetFeedback that you can.

What business problems are you solving with the product? What benefits have you realized?

Collecting critical insights from our customer base to help drive metrics and business decisions that ultimately improve our customers experience

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GetFeedback review by Administrator in Legal Services
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"Great Tool"

What do you like best?

Get feedback is an easy and intuitive tool. It makes it really easy to engage with clients and employees. It has really good salesforce integration which helps us cross reference our survey data with our database. On the back of this it enables us to use additional features in salesforce that compliment the getfeedback tool.

What do you dislike?

There isn't much to dislike, I've only every had small issues which have been resolved by the support team very quickly. They have recently introduced a new dashboard feature it is good but needs some work. They have been really open to feedback for improvements.

Blue sky thinking it would be great if they could add mobile integration so you could survey your clients via text message as well as email.

Recommendations to others considering the product

Really easy to use, just demo the software or do a survey for yourself. I'm sure they offer a free trial so just try it for yourself to see how easy it is to use.

We originally brought the product to contact our client and soon relised we could use it internally as well to engage with our staff.

What business problems are you solving with the product? What benefits have you realized?

It helped us engage with our clients and drive our Customer experience and insight forward. It's also helped us engage our employees internally to improve the business for them.

If you currently aren't engaging with clients a tool like this can really help collect the data and use it in great customer insight.

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GetFeedback review by Katrina S.
Business Analyst, Technical Support
Computer & Network Security
Mid-Market
(201-500 employees)
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"GetFeedback review"

What do you like best?

The end user experience is great, and setting up surveys is super easy! The Salesforce integration is also very straight forward to implement.

What do you dislike?

You can't do anything custom beyond their built in options. However, for simple, easy to use and good looking surveys there are plenty of options.

What business problems are you solving with the product? What benefits have you realized?

We use GetFeedback to send our customer CSAT survey, and have integrated the send and results with Salesforce so that all our customer data is in the same place.

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GetFeedback review by Tomasz W.
HEAD OF DIGITAL PRODUCT
Publishing
Small-Business
(11-50 employees)
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"Digital consultant"

What do you like best?

Is the question about get feedback. I like easy of use the the look and experience on mobile. Football and travel personally

What do you dislike?

Politics personally. The app is a bit limited in terms of for example customising confirmation email

Recommendations to others considering the product

Great looking surveys on mobile. Easy to set up and create surveys as well as complete them. Good analytics and great Salesforce integration

What business problems are you solving with the product? What benefits have you realized?

Consolidating data into one product Salesforce, survey delegates of our events

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GetFeedback review by Jan B.
Head of Customer Support
Real Estate
Mid-Market
(501-1000 employees)
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"It just works"

What do you like best?

Simple Salesforce integration. Easy to create stylish surveys that look great on any device.

What do you dislike?

Dashboard reporting could be a little more sophisticated.

What business problems are you solving with the product? What benefits have you realized?

We used to manually pull a list of customers to survey and upload it all to our survey tool. As a result, customers often received the survey days after their contact. Getfeedback's Salesforce plugin allowed us to send surveys as we closed cases which has improved our response rate considerably.

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GetFeedback review by Dan D.
UX Generalist
Computer Software
Mid-Market
(51-200 employees)
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"Great but pricey product"

What do you like best?

It's a capable product that serves us and our users well. I love how easy it is to administer and the user experience is seamless—which really helps with response rates.

What do you dislike?

The pricing jump between plans makes upgrades/expansions harder for us to justify.

What business problems are you solving with the product? What benefits have you realized?

GetFeedback gives us a tight feedback loop between our help content and our customers. By embedding GetFeedback surveys into our help content, we've improved article satisfaction rates by ≈50%.

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GetFeedback review by Jamie G.
VP of Marketing
Computer Software
Mid-Market
(51-200 employees)
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"Great Survey Tool for Marketing, Sales, and Customer Success "

What do you like best?

GetFeedback doesn't just collect data for the marketer. It's great marketing. The mobile experience is terrific and being able to insert pictures and video helps tell your story.

What do you dislike?

It's a pretty solid product. For our needs, I'm not sure if there is much I'd pick on. I'm excited to see how we can use it for more web experiences like quick tours.

What business problems are you solving with the product? What benefits have you realized?

We use it for a number of things, but pre-model surveys are one example. We work with companies to build predictive models. The goal is to help them analyze buying signals and identify which prospects will go on to become great customers. It sounds like a big undertaking, but we've make the process pretty simple. We set up a kick-off call and send out a quick GetFeedback survey. It's interactive and it works great on a mobile phone. The information we collect is then mapped into Salesforce so that our sales engineers have the insights they need for an efficient 30 min kick-off call. The survey is one of our first customer touchpoints, so it really sets the tone for the way we do business. We want people to feel confident, and delighted by the experience.

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GetFeedback review by Simon W.
Senior Salesforce CRM Analyst
Legal Services
Mid-Market
(201-500 employees)
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"Exceptionally cheap and functional survey tool - it actually ticks the boxes"

What do you like best?

Really quick to get up and running. It syncs to Salesforce with varying degrees of complexity in a relatively straightforward manner. You can pretty much run with a single top tier license for your company. You can trigger the surveys from Salesforce automation and email alerts.

What do you dislike?

To be honest, I haven't come across anything I didn't like.

Recommendations to others considering the product

There are a few other vendors you can benchmark against. To be honest, very few meet the price/functionality of GetFeedback. Possibly the only other competitor here would be SurveyMonkey.

What business problems are you solving with the product? What benefits have you realized?

My purposes were to use Getfeedback for creating an NPS and CSAT structure within Salesforce. This started to give the company insight into customer engagement.

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GetFeedback review by Oriol E.
Web and CRM developer
Broadcast Media
Mid-Market
(51-200 employees)
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"Great UI and amazing Salesforce integration"

What do you like best?

Their Salesforce integration works like a charm, is easy to configure and does not requires to code anything.

Also, GetFeedback has a very nice user interface, and works very well on mobile devices.

What do you dislike?

Maybe the Salesforce answers mapping is a very recurrent task. When you have a unique Salesforce object for storing the answers, it is difficult to map new surveys, cause you have lots of fields on the salesforce custom object.

What business problems are you solving with the product? What benefits have you realized?

We are measuring our client's satisfaction on several areas, it's imperative to be ISO 9001 certified. We've automated several surveys easily using Salesforce processes and Getfeedback.

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GetFeedback review by William T.
CMO | Chief Marketing Officer
Computer Software
Mid-Market
(51-200 employees)
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"Online survey software that is easy, powerful and complete. "

What do you like best?

GetFeedback exceeded all expectations, but really shined in two areas in particular:

1 - UX - the easy integration of media into surveys and polls helps reinforce our brand to our customers, and makes it possible for us to delight customers rather than forcing them through the usual slog of text-based questions.

2 - Salesforce Integration is a snap to set up. In minutes, we saw results data in our org that helped us understand how to better serve our customers.

What do you dislike?

I highly recommend this product to anyone. While it's perfect for our B2B tech company, the administration is a snap - my daughter used it for a science research project.

What business problems are you solving with the product? What benefits have you realized?

We have used it to answer the following questions and others:

Are our customers satisfied with the level of support they're getting?

What product development ideas are our customers interested in?

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GetFeedback review by Jason L.
Digital Marketing and Brand Manager
Wholesale
Mid-Market
(51-200 employees)
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"Phenomenal Customer Service and Products!"

What do you like best?

I have been an early adopter of GetFeedback and can say this... the team is friendly and smart, the customer service is through the moon. Timely responses and feedback on how to use the product and great online resources for their tools as well. Between having a wealth of answers online to having helpful customer reps this is a tool that is definitely worth your investment.

What do you dislike?

Not crazy about the HUGE added expense for the Salesforce plugin.

What business problems are you solving with the product? What benefits have you realized?

I have been able to receive higher engagement with forms for our customers in reviews and responses. I have been able to valuable insight that helps us make better business decisions... and most of all I am able to incorporate the system fully with Campaign Monitor ... have not utilized the Salesforce plugin yet.

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GetFeedback review by Mitul P.
Principal Staff Electrical Engineer / Section Manager
Consumer Electronics
Enterprise
(1001-5000 employees)
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"Amazing Product!"

What do you like best?

The simplicity in it's setup allows for extremely complex and detailed analytics for hardware designers. Making sure we are using the right combination of features that are compelling to users is key and this product makes it extremely easy to not only create a survey, but distribute it, and analyze the results. Being able to quickly insert pictures, create flows with rules has also been a huge time saver while setting up the survey.

What do you dislike?

There is not much to dislike. As mentioned in other responses, it's simple, and that's the biggest perk.

What business problems are you solving with the product? What benefits have you realized?

Biggest issue in hardware development is not fully knowing where to spend for R&D. Having the ability to quickly create a survey and broadly distribute is key to success for a start up. Having quick surveying ability also allows for better procurement decisions, inventory estimates, and demand forecasting.

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GetFeedback review by User in Internet
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"Survey System for great feedback management "

What do you like best?

My favorite parts of the GetFeedback Survey software are the mobile options. I can easily send and receive mobile surveys that are easy to use - ie: you get a sad face or happy face and that can be an easy way to give feedback. There are a lot of customizable options for all surveys you use that include written responses, NPS scores, yes/no's, thumbs up/down, etc. that make someone more likely to start and finish the survey rather than leave off from survey fatigue. The dashboards are also very intuitive and easy to use.

What do you dislike?

There isn't much I like about Getfeedback - the system doesn't have many hangups.

What business problems are you solving with the product? What benefits have you realized?

GetFeedback helps me to collect surveys and customer feedback in an easy and intuitive way.

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GetFeedback review by Luciana S.
Strategy, Market Intelligence and Communication Manager at MSD Saúde Animal
Veterinary
Mid-Market
(501-1000 employees)
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"Excellent and easy to use"

What do you like best?

What I like the best about the tool is that it is extremely easy to use, since the input of the questionnaire, the distribution, response and analysis of the results. It really helps us increase decision making based on market and customer data.

What do you dislike?

Some of the features like price collection are not easy to find alone. We need to contact administration team.

What business problems are you solving with the product? What benefits have you realized?

Market investments with more assertainty and understanding customer behavior. With the toll we have been able to direct our investments on what is really valued by our customers.

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GetFeedback review by Carlos Jose G.
Funcionario de correos
Enterprise
(10,001+ employees)
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