Get Five Stars does two things very well. I've been working in reputation management for more than 10 years and this is the best way to succeed in your business reputation management program.
First it works extremely well to gather customer feedback. The Net Promoter metric used by Get Five Stars is the best overall predictor of customer satisfaction correlated with business growth. The study verifying this was published in the Harvard Business Review as "The One Number You Need to Grow" in 2003. No other business reviews system uses such an extensively verified metric.
Second, Get Five Stars uses the Net Promoter metric to funnel the happiest customers to review links for your business like Google, Yelp, and Facebook. Unhappy and neutral customers are given the opportunity to provide additional feedback to help mitigate their concerns and offer additional customer support.
Get Five Stars is also a product dedicated to continuous improvement with new features and functions rolled out monthly. The Get Five Stars customer support team is truly focused on providing outstanding support and there's also a monthly webinar to discuss new product features and answer questions.
Want to launch a first-rate reputation management program for your business? Get Five Stars!
The only thing I dislike is the lack of a mobile app -- but I'm sure it's in the development pipeline. If one of my clients receives negative feedback, I receive an email notification, but it's easier to respond to the feedback on a laptop or desktop computer.
Reputation management is a critical piece of Internet marketing. Get Five Stars solves the reputation management problem for my client small businesses.
My clients are collecting extensive feedback from their customers with Get Five Stars. If there's a problem at the point of customer service, my clients find out early so the problem can be corrected quickly. If an employee provides outstanding customer service, Get Five Stars feedback allows my clients to identify the superior performers for recognition.
With Get Five Stars, my clients are also gathering more reviews at review websites and my clients and I are notified quickly when that happens.