So I signed my small business up for their free trial and quickly learned that my existing database was slightly larger than the trial version would accommodate. I called their customer support number and was told to use the system with my full database would require I sign up to try it or just input part of my database and not all of it for the free trial version. I had a lot of questions about different things I needed the system, to do for me that couldn't be answered without trailing it.
t thought this would be the program I wanted to use long term so I went ahead and signed up for the 1 month program without a long term contract I thought I could quickly assess the program and make sure it was the right fit for my business. I immediately got on a training call to learn more about the back end. I can create an email and have used automation before and their system seemed to provide GREAT tools for that.
What I needed was the ability to also connect the emails to my website pages and after a frustrating training call with a trainer that wasn't sure about more of the features I needed and had to keep putting us on hold to go ask someone else, we finally found out that the system wouldn't do everything we needed.
I asked for my account to be cancelled and asked for a refund of the money I had paid since I had done absolutely nothing with their system at this point. never created an email and never sent one.
A couple weeks later, I get another charge for another month on my card from Get Response. When I called to ask why I was told I had to go online and cancel my own account.
So today I get an email stating they would refund the last payment charged to me but would not refund the first one. Within a week I cancelled the service without ever using it AFTER a call with a trainer to determine the system would not do what I needed it to do.
Had someone been able to answer that question for me before I signed up, I never would have.
Now I am out $160 for nothing. While it's not a huge amount of money, I am a small start up business and every penny I earn is spent on expanding the business and this is now just money wasted.
Very frustrating process and very poor customer service from this company.