GFI FaxMaker

3.5
(2 reviews)

GFI FaxMaker is designed to save business labor costs, improve business workflow, and increase productivity in the workforce. This software increases security by using the current application infrastructure. Employees no longer have to wait by a fax machine for an incoming fax or delivery confirmation.

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GFI FaxMaker review by Tyler W.
Tyler W.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"GFI Fax Maker.."

What do you like best?

When the product works, it does what it is intended to do. When setup, it's hands off and easy for the end users to use. Since it uses telephone lines, it's HIPPA compliant.

What do you dislike?

GFI is hard to setup and troubleshoot. Support is by far the worst I have ever seen. You can only open tickets by email. You can't call in. If you are down and it is an emergency, there is nothing you can do. You pay a premium price for support and get a sub par help. If you ever move to a different email server, expect the integration to be a nightmare.

Recommendations to others considering the product

Stay away! Use another product that has decent support. If you want to a product that you can reply on, and need it up all of the time, this is not the right product.

What business problems are you solving with the product? What benefits have you realized?

I have implemented it for a medical company that has to fax to other doctors. It allows you to send a fax using email, making it easy for end users to use it, and keeps it compliant.

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GFI FaxMaker review by Administrator
Administrator
Validated Reviewer
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"Easy to use, good service, a bit pricey"

What do you like best?

They have a really organized login software where you can see all your efaxes both incoming and outgoing in case you need to pull something from the past

You have the option to use their program or use your own email to send out faxes

Very easy to use and quick uploads of attachments - I’ve sent pdf, excel docs, and word docs all clearly and less than 5 minutes

Reliable, all of my faxes has always gone through successfully without a problem.

The best part is the good customer service - I have called over the weekend and they have helped me solve my issues right then and there

What do you dislike?

After a while, I noticed that the technology has changed over the years. My current internet phone service started offering the eFax services within my monthly service. So that’s the only why I stopped using GFI.

What business problems are you solving with the product? What benefits have you realized?

We completely stopped using our fax machine which I love. Before using eFax services, I used to scan all the faxes so I have an electronic copy of all the purchase orders and bills in our system. By using this, I just download directly from my email to my computer or just directly forward the email. It’s a big time saver. I also do not need to use my fax machine anymore.

What Fax solution do you use?

Thanks for letting us know!

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