Gigya

(14)
3.8 out of 5 stars

The Trusted Platform for Identity-Driven Relationships

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Showing 14 Gigya reviews
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Gigya review by Administrator in Financial Services
Administrator in Financial Services
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Verified Current User
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"Difficult configuration and implementation even for the simplest of things"

What do you like best?

At first a lot of things i.e. their range of services (like share, social login, ratings etc.), but afterword, as we went through configuration and implementation, I started disliking many of these things

What do you dislike?

It is difficult to configure things. The gigya console does a terrible job in giving you options, at least when I used it a long time ago.

Ratings: Out of the box doesn't allow you to change layout, or enable/disable features like commenting.

Share: I received terrible customer service around enabling simple share options for our site. It is difficult to customize it for your look and feel, their share code isn't optimized for the web.

Support: I find it bad. All they do is send you links to documents. They don't take the time to understand your site structure, instead they try to understand the issue only from a high level (support should get into the weeds of the issue), and send you links that contain lines and lines of code and functions and methods.

Their effort estimates are extremely high i.e. if you are working on a custom functionality with their support, and have to pay for the hours, their hour estimates (how long would it take to do something) are really high.

their Analytics isn't that great either ... gives you the high level/popular analytics but cannot go into details as in "who shared what article where", "which article was shared where and how many times"

What business problems are you solving with the product? What benefits have you realized?

We are using it mainly for social share

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Gigya review by User in Sports
User in Sports
Validated Reviewer
Verified Current User
Review Source

"Director, Digital Analytics"

What do you like best?

GIGYA is the best vendor out there for us in managing our fantasy platforms across our website and obtaining demographics on those fantasy users for us.

What do you dislike?

It is not connected to our mobile app which

What business problems are you solving with the product? What benefits have you realized?

Being able to obtain demographics on all our fantasy users is imperative to our marketing campaigns to segment them and target accordingly

What Customer Identity and Access Management solution do you use?

Thanks for letting us know!
Gigya review by <span>Amanda C.</span>
Amanda C.
Validated Reviewer
Verified Current User
Review Source

"My experience with Gigya"

What do you like best?

My favorite aspect of Gigya is how easy it is to use. I can easily assist our customers with their site registration accounts by quickly pulling up their account in Gigya.

What do you dislike?

In my experience so far, I don't have anything that I dislike about Gigya.

Recommendations to others considering the product

I would recommend this product.

What business problems are you solving with the product? What benefits have you realized?

Gigya allows me to help our customers with registering for our website and managing their accounts.

Gigya review by <span>Joel W.</span>
Joel W.
Validated Reviewer
Verified Current User
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"Registration as a Service is everything we hoped it would be and Gigya wants to show us more."

What do you like best?

As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of managing registration on our own.

Nesrine Williams and the entire customer support organization have been extremely helpful throughout our implementation! I felt like we needed a little extra hand holding and we received all the support we asked for with a great attitude.

What do you dislike?

Our development team is distributed (US East Coast and India) and the Gigya team we worked with was US West Coast. When we were working on some of the more complex portions of our implementation the time difference did slow the pace. Never by more than a day and it is not Gigya's fault that we are not located in the same time zone. This is just a potential issue that could impact some organizations if time is a critical factor not managed on the front end.

Recommendations to others considering the product

Read the documentation, ask questions, follow best practices and hope you get to work with Nesrine, Amy and Marshall.

What business problems are you solving with the product? What benefits have you realized?

Social login, commenting, and reliable easy user management are what we initially intended to leverage Gigya's service for. On top of that, we have account service people that touch base and ask questions that allow them to understand our business goals and almost always have constructive ideas on how the service we already have may be able to help us achieve those goals.

Gigya review by <span>Christina S.</span>
Christina S.
Validated Reviewer
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"College student experience"

What do you like best?

Great idea and needs to be implemented in many industries across the nation and world

What do you dislike?

need more marketing development, a broader base for implementation across channels and platforms

What business problems are you solving with the product? What benefits have you realized?

so far nothing, looking to use it in the future for community based issues with health care

Gigya review by <span>Ciaran C.</span>
Ciaran C.
Validated Reviewer
Verified Current User
Review Source

"A great solution for social integration and data collection for medium to large sites"

What do you like best?

Fully updated social integration with more networks than we could ever possibly do on our own - plus some nice options such as social sharing, reviews and data. Support when designing set up - follow up support to ensure that we have been getting the best out of the system.

What do you dislike?

As expected, too our developers some reading to get up to speed on installation - but after this - no problems.

Recommendations to others considering the product

First connected with Gigya 2nd October 2011...and been with them since. Very rare to have a problem - it just works.

What business problems are you solving with the product? What benefits have you realized?

We wanted as many social networks as possible as options for our website. We did not want to be constantly updating api's - we also wanted social sharing options and reviews. Set up and forget.

Gigya review by <span>neeraj s.</span>
neeraj s.
Validated Reviewer
Review Source

"Good"

What do you like best?

Gigya has been a good partner to track social identity software for our comapny

What do you dislike?

nothing specific i guess the integeration is amazing

What business problems are you solving with the product? What benefits have you realized?

social identity

Gigya review by <span>Ken B.</span>
Ken B.
Validated Reviewer
Verified Current User
Review Source

"Excellent foundation for social integration on our owned web properties"

What do you like best?

Breadth and capability of the product from social login to social plugins.

What do you dislike?

We don't really have enough time for staff to make full use of the capabilities and insights provided (not Gigya's issue)!

Recommendations to others considering the product

Gigya should be in your list of finalists. They have a good road-map, excellent support and implementation services.

What business problems are you solving with the product? What benefits have you realized?

We launched a new, socially enabled site last year and chose Gigya to enable login and a number of social sharing activities. They were very, very helpful in getting our site live and the product has exceeded our expectations.

Gigya review by <span>Sharon C.</span>
Sharon C.
Validated Reviewer
Verified Current User
Review Source

"Many implementation problems, even more than a year after onboarding"

What do you like best?

Gigya has customizable social share plugins, social login, reactions and reviews, but if everything was working as it should it would be great. We've had so many implementation problems over time, it's a nightmare to work with.

What do you dislike?

Implementation has been difficult, it's more of a DIY approach. We had some challenges early on and we now have a new implementation manager who is a lot more effective.

What business problems are you solving with the product? What benefits have you realized?

Social login for our ecommerce sites and insights on social shares with our websites.

Gigya review by Internal Consultant in Hospital & Health Care
Internal Consultant in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"SAP Digital CRM"

What do you like best?

It seems to be very effective and save time.

What do you dislike?

It needs more information on additional usage.

What business problems are you solving with the product? What benefits have you realized?

Fast process of invoices.

Gigya review by <span>Dan S.</span>
Dan S.
Validated Reviewer
Review Source

"Gigya is Great"

What do you like best?

Gigya's speed of implementation by our developers and friendly helpful customer support (Nesrine has been over the top helpful!)

What do you dislike?

Nothing stands out hugely here. Some documentation needs updating with new socialize.js links.

Recommendations to others considering the product

Always ask questions and read the documentation.

What business problems are you solving with the product? What benefits have you realized?

The ability to have someone manage the many social networks we use for Social sign in, so that we only have to manage one consistent API!

Gigya review by <span>Edward D.</span>
Edward D.
Validated Reviewer
Review Source

"Working with the Gigya team and espcially our account manager, Nesrine, has been great.."

What do you like best?

The simplicity of integrating the product into our system has made it very soothing considering Gigya is such an international company.

What do you dislike?

the 3 hour time difference can be challenging at times.

Recommendations to others considering the product

Ask for Nesrine as your account manager. She's head and shoulders above the grade!

What business problems are you solving with the product? What benefits have you realized?

We are attempting to gain deeper insights into our user base and ultimately increase the interactions / user engagement on our websites.

Gigya review by <span>Travis O.</span>
Travis O.
Validated Reviewer
Review Source

"Knowledgeable, quick to respond, and helpful"

What do you like best?

Jeff (client service manager) is always very quick to reply to questions, requests, or research and is a pleasure to work with.

What do you dislike?

Time zone differences (Pacific) can be challenging for urgent items first thing in the morning.

What business problems are you solving with the product? What benefits have you realized?

Our primary goals are to identify user actions in the social space and Gigya has partnered with us to make that happen.

Gigya review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"I have had a very good experience with the Connected Consumer Management Suite."

What do you like best?

Very intuitive and very easy to use. Easy to manage. Overall, the tool is best at managing multiple sites.

What do you dislike?

The list of sites for a given organization, it would be nice to be able to export this data for internal use.

What business problems are you solving with the product? What benefits have you realized?

managing multiple sites for the use of Single Sign on

Kate from G2 Crowd

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