Gigya

(14)
3.8 out of 5 stars

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Showing 14 Gigya reviews
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Gigya review by Administrator in Financial Services
Administrator in Financial Services
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Verified Current User
Organic
Reviewed On

Difficult configuration and implementation even for the simplest of things

What do you like best?

At first a lot of things i.e. their range of services (like share, social login, ratings etc.), but afterword, as we went through configuration and implementation, I started disliking many of these things

What do you dislike?

It is difficult to configure things. The gigya console does a terrible job in giving you options, at least when I used it a long time ago.

Ratings: Out of the box doesn't allow you to change layout, or enable/disable features like commenting.

Share: I received terrible customer service around enabling simple share options for our site. It is difficult to customize it for your look and feel, their share code isn't optimized for the web.

Support: I find it bad. All they do is send you links to documents. They don't take the time to understand your site structure, instead they try to understand the issue only from a high level (support should get into the weeds of the issue), and send you links that contain lines and lines of code and functions and methods.

Their effort estimates are extremely high i.e. if you are working on a custom functionality with their support, and have to pay for the hours, their hour estimates (how long would it take to do something) are really high.

their Analytics isn't that great either ... gives you the high level/popular analytics but cannot go into details as in "who shared what article where", "which article was shared where and how many times"

What business problems are you solving with the product? What benefits have you realized?

We are using it mainly for social share

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Gigya review by User in Sports
User in Sports
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Verified Current User
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Reviewed On

Director, Digital Analytics

What do you like best?

GIGYA is the best vendor out there for us in managing our fantasy platforms across our website and obtaining demographics on those fantasy users for us.

What do you dislike?

It is not connected to our mobile app which

What business problems are you solving with the product? What benefits have you realized?

Being able to obtain demographics on all our fantasy users is imperative to our marketing campaigns to segment them and target accordingly

What Customer Identity and Access Management solution do you use?

Thanks for letting us know!
Gigya review by <span>Amanda C.</span>
Amanda C.
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Verified Current User
Invitation from G2 Crowd
Reviewed On

My experience with Gigya

What do you like best?

My favorite aspect of Gigya is how easy it is to use. I can easily assist our customers with their site registration accounts by quickly pulling up their account in Gigya.

What do you dislike?

In my experience so far, I don't have anything that I dislike about Gigya.

Recommendations to others considering the product

I would recommend this product.

What business problems are you solving with the product? What benefits have you realized?

Gigya allows me to help our customers with registering for our website and managing their accounts.

Gigya review by <span>Joel W.</span>
Joel W.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Registration as a Service is everything we hoped it would be and Gigya wants to show us more.

What do you like best?

As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of managing registration on our own.

Nesrine Williams and the entire customer support organization have been extremely helpful throughout our implementation! I felt like we needed a little extra hand holding and we received all the support we asked for with a great attitude.

What do you dislike?

Our development team is distributed (US East Coast and India) and the Gigya team we worked with was US West Coast. When we were working on some of the more complex portions of our implementation the time difference did slow the pace. Never by more than a day and it is not Gigya's fault that we are not located in the same time zone. This is just a potential issue that could impact some organizations if time is a critical factor not managed on the front end.

Recommendations to others considering the product

Read the documentation, ask questions, follow best practices and hope you get to work with Nesrine, Amy and Marshall.

What business problems are you solving with the product? What benefits have you realized?

Social login, commenting, and reliable easy user management are what we initially intended to leverage Gigya's service for. On top of that, we have account service people that touch base and ask questions that allow them to understand our business goals and almost always have constructive ideas on how the service we already have may be able to help us achieve those goals.

Gigya review by <span>Christina S.</span>
Christina S.
Validated Reviewer
G2 Gives Campaign
Reviewed On

College student experience

What do you like best?

Great idea and needs to be implemented in many industries across the nation and world

What do you dislike?

need more marketing development, a broader base for implementation across channels and platforms

What business problems are you solving with the product? What benefits have you realized?

so far nothing, looking to use it in the future for community based issues with health care

Gigya review by <span>Ciaran C.</span>
Ciaran C.
Validated Reviewer
Verified Current User
Organic
Reviewed On

A great solution for social integration and data collection for medium to large sites

What do you like best?

Fully updated social integration with more networks than we could ever possibly do on our own - plus some nice options such as social sharing, reviews and data. Support when designing set up - follow up support to ensure that we have been getting the best out of the system.

What do you dislike?

As expected, too our developers some reading to get up to speed on installation - but after this - no problems.

Recommendations to others considering the product

First connected with Gigya 2nd October 2011...and been with them since. Very rare to have a problem - it just works.

What business problems are you solving with the product? What benefits have you realized?

We wanted as many social networks as possible as options for our website. We did not want to be constantly updating api's - we also wanted social sharing options and reviews. Set up and forget.

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Kate from G2 Crowd

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