Sadly, the worst end to end customer service I have experienced. I suspect that their technical support team is woefully understaffed and that may be part of the problem, but in each of the 2 support issues I had, it took 5+ days to even get a response and even then after at least one follow up to my customer advocate. They were able to solve both problems. The on-boarding process took more than a week from the time we were billed to start the service, which is a terrible intro to the company. In total, I had 3 people (by their design) walk me through the process, eventually settling in with a Customer Support Rep. The first 2 folks I had to reach out to multiple times to get on their calendar. Full disclosure, I was on a 3 month trial and I cancelled 12 days before the next billing cycle when their policy is 14 days, so I'm also a bit ticked off at that, but it is in the contract and that's on me, so I'll be making the best of my next 3 months, but to date we have not received any ROI from the trial, and everything I said about the customer support / customer service issues I have already discussed with Glassdoor. Overall, a product with a ton of potential, but sadly flawed execution.