Global Relay is the absolute best email monitoring software on the market. As a Data Analyst at a financial compliance company, I worked with well over a dozen different content management systems to monitor electronic communications, and Global Relay was by far the most efficient in terms of narrowing search results, load time, ease of scrolling, and interface.
What do you dislike?
Sometimes the default font in certain emails -- Courier New -- was very hard on the eyes. Additionally, Smarsh (a competitor) is superior in setting up a proximity set.
Recommendations to others considering the product
Do not be deterred by the price! It is the most efficient solution for your communication management--if you are endeavoring to enable your Chief Compliance Officers and/or outside vendors to easily navigate your communications looking for regulatory issues, then you need efficient software.
What business problems are you solving with the product? What benefits have you realized?
From a business perspective, time is money, of course, so Global Relay maximizes time like no other content management system. The emails load faster; they are sorted more efficiently; they were displayed for easy navigation. Time was not wasted with this system, unlike all of the others. It costs more but is worth every penny.
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