What do you like best?
GSS has a soundly driven scheduling program that lets you focus on completing orders instead of scheduling them.
What do you dislike?
Still no perfect solution for a shot that has tools that can operate on more than one work center. The consultants are adept at suggesting workarounds for this issue, but it adds quite a bit to the complexity.
Recommendations to others considering the product
Global Shop has a great product, but where they really stand alone is on the service side. They have bootcamps that are free to attend in their Houston headquarters. The CEO even stops into each class to introduce himself and answer questions. The consultants know the product very well, and GSS is constantly releasing new "Dashboards" that are free to use.
What business problems are you solving with the product? What benefits have you realized?
We switched to global shop after getting fed up with having data store in many different places like Excel Sheets, Quickbooks, Officebooks, Google Drive, and personal hard drives. We simply couldn't keep our rate our rate of growth while having so many different system to manage. Global Shop ERP helped get this all consolidated into one easy to use platform. Now everything is a click-through process.