What do you like best?
After the software is setup and configured, it works relatively well and can pull data from SAP (in our case) faster than other solution we have in place. Tested using Excel 2013 and 2016 64bit.
What do you dislike?
Configuration requires a separate server for segment lists and XML configs. Typically, if there is an error with pulling the data through SS, it is not feasible to fix it without calling the support.In order to keep track of users, I had to build not only AD groups but also create a spreadsheet with license numbers as it is required to re-use licenses if users are added/removed.
What business problems are you solving with the product? What benefits have you realized?
SS is used in our organization to pull data from SAP and make it available and easy to operate for users in standard Excel format.Generally, it gives an ability to end-users to retrieve datasets without remembering codes for SAP transactions and also due to security requirements it use usually not possible to give external users access to SAP directly. In this case, SS serves its purpose really well.