What do you like best?
Email, note, and customer interaction tracker for each customer or supplier that we deal with. You can quickly find out what your last interaction with that customer was, and where to go from there. This is a great system if multiple reps are working multiple accounts across multiple locations or if it is a customer you have not dealt with in a while.
What do you dislike?
No instant contact duplicate warning, there should be a pop warning you that a contact exsists instead of running a program to check if duplicates exsist, and maybe an easier way to merge contacts if a duplication exsists. Sometimes SQL integration can be clunky, i actually miss when dbase was part of the package and you didn't have to rely on sql.
Recommendations to others considering the product
At least download the trial to see if this software will meet your needs, Try before you buy. You won't be able to make an informed decision without at least comparing Goldmine with other popular CRM products.
What business problems are you solving with the product? What benefits have you realized?
We solve the problem of customer tracking, so if a different customer service rep picks up the phone they can easily see through notes and history what was the last interaction with this customer (pricing, products they use etc.) This has made customer interactions quicker and more precise.