GoldMine

(134)
3.7 out of 5 stars

GoldMine is a CRM solution that is easy to use, GoldMine allows you to focus on building long-lasting customer relationships.

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Showing 146 GoldMine reviews
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GoldMine review by <span>Keith R.</span>
Keith R.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Decent for 2002

What do you like best?

Goldmine allows for a lot of customizability. It allows small businesses an easy way to build a contact database and use it effectively without having to invest in a cloud-based solution.

What do you dislike?

The outdated interface. GoldMine shows its age the minute you open it. The system functions solely on-premise and requires much more maintenance than a similar cloud-based service. It proves difficult to integrate with the most common applications. The Outlook integration is slow and cumbersome, but you use it so you have a modern interface, unlike GoldMine's built-in client. The accounting integration is a joke and doesn't function easily.

What business problems are you solving with the product? What benefits have you realized?

GoldMine is a simple contact database. It allows you to manage sales and support from a single interface. It allows you to manage your workload and set automatic follow-ups. It takes a while to train yourself to use the software.

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GoldMine review by <span>Michelle R.</span>
Michelle R.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

GoldMine is a diamond in the rough!

What do you like best?

The search capabilities have saved us several times. The organization of each account is definitely helpful as well.

What do you dislike?

The complex process of connecting email to GoldMine is frustrating- however, we are also frustrated that we aren't using GoldMine to full potential - which is definitely our fault!!

Recommendations to others considering the product

Keep your team on the same page with GoldMine! It is so helpful as an intranet where you can store valuable information for keeping your company on track!

What business problems are you solving with the product? What benefits have you realized?

We are moving away from relying on paper files and moving toward more organization and consistency. We are able to keep track of customers' orders, quotes sent, contact information and so much more.

What CRM solution do you use?

Thanks for letting us know!
GoldMine review by <span>John B.</span>
John B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Goldmine CRM a repository for all your Customer Information

What do you like best?

Email, note, and customer interaction tracker for each customer or supplier that we deal with. You can quickly find out what your last interaction with that customer was, and where to go from there. This is a great system if multiple reps are working multiple accounts across multiple locations or if it is a customer you have not dealt with in a while.

What do you dislike?

No instant contact duplicate warning, there should be a pop warning you that a contact exsists instead of running a program to check if duplicates exsist, and maybe an easier way to merge contacts if a duplication exsists. Sometimes SQL integration can be clunky, i actually miss when dbase was part of the package and you didn't have to rely on sql.

Recommendations to others considering the product

At least download the trial to see if this software will meet your needs, Try before you buy. You won't be able to make an informed decision without at least comparing Goldmine with other popular CRM products.

What business problems are you solving with the product? What benefits have you realized?

We solve the problem of customer tracking, so if a different customer service rep picks up the phone they can easily see through notes and history what was the last interaction with this customer (pricing, products they use etc.) This has made customer interactions quicker and more precise.

GoldMine review by <span>Joseph L.</span>
Joseph L.
Validated Reviewer
Verified Current User
Invitation from the software vendor
Reviewed On

My Career with Goldmine......

What do you like best?

Company contacts & history of same all in one application.

What do you dislike?

The program can be unstable. The Universal Search feature really isn't so universal.

Recommendations to others considering the product

I would not recommend an immediate company wide roll out.

I would start with a small, sellect few individuals first. These need to be part of a team that was formed to investigate the need for a CRM program. Start with 3-5 seats. Set up the company and have these team members use the product for at least three months. Engage a Goldmine consultant (pay them) to work with you on the installation, training. Get buy in from your IT department. If they will not support it you are looking at an on going expense by having to rely on outside assistance. This is a great program but it will need constant updates to keep it running smoothly. I started using this back in 1995 as a project manager for a construction company. They didn't have any kind of a CRM at that time with several offices and revenues in excess of $250 million year. I did the research and picked Goldmine over several others that were available at that time.

What business problems are you solving with the product? What benefits have you realized?

We have modified the program to track our dog sales & inventory. We are able to track a dog from the vendor we purchased from all the way through the various kennel locations we own, through those kennels and then ultimately to the end user that we sold the dogs to. Think of how our criminal justice system works. The dog being the human criminal. From be arrested and then processed through the courst, jails & prisons. Kind of the same idea but for dogs. We can tell you where any dog came from to where it currently is located today.

GoldMine review by <span>Henry F.</span>
Henry F.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Goldmine for Recruiting and Tracking Candidates and Clients

What do you like best?

Look up and customizing fields is very easy. We have expanded the power of Goldmine by utilizing SQL back end processes to perform updates, scheduling, etc. The Dash board has been very useful!

What do you dislike?

Project module is cumbersome. Internal GM emails are not correctly reflected in the history and macros could be more used more for automation.

Recommendations to others considering the product

Document your process for everything you do/ based on each user in your organization. Then incorporate from the beginning any automation possible, set policy for your users on required fields and usage, don't allow your database to be ruined by users not following the process!

What business problems are you solving with the product? What benefits have you realized?

Tracking candidates, their skills, stay in touch, our pipeline of candidates to follow up on. Benefits have been that we have successfully done that ;-) It is a huge time saver for our recruiters and management can see in seconds our progress on staffing jobs.

GoldMine review by <span>Kim C.</span>
Kim C.
Validated Reviewer
Verified Current User
Organic
Reviewed On

One-Stop Shop

What do you like best?

All forms of communication are filed in the history of the contact with whom you are communicating. This means there is no sorting through the record of a corporation to find an email sent by a specific individual. This enables true team selling - sales management is always 100% informed on the progress of every sale.

What do you dislike?

I wish there was a feature available on each contact that keeps track of the amount of time elapsed since the last 'touch.'

Recommendations to others considering the product

It's worth the time to get it set up and running.

What business problems are you solving with the product? What benefits have you realized?

We do very concise targeted marketing at a very low cost because of the way we have tracked activities. I've created a number of fields that contain these data, then, using GoldMine's reporting capabilities, I send relevant, helpful, pithy emails with an open rate of over 18%.

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