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Gong

Gong

4.7
(889 reviews)
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Conversation intelligence platform for sales: automatically record, transcribe, and analyze 100% of your sales team's calls using AI.

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Gong Features

Call Analytics

Call Recording - Conversation Intelligence

Records sales calls and facilitates playback

95%
(Based on 50 reviews)

Machine Learning - Conversation Intelligence

Utilizes machine learning technology to analyze recorded sales calls

88%
(Based on 45 reviews)

Call Analysis - Conversation Intelligence

Analyzes or facilitates the analysis of recorded and stored sales calls for insight

91%
(Based on 48 reviews)

Lead Qualification - Conversation Intelligence

Leverages analytics to qualify and score calls in real time

88%
(Based on 31 reviews)

Training

Knowledge Base

Organizes knowledge from fellow sales representatives and other experienced employees for reference.

91%
(Based on 235 reviews)

Coaching Materials

Offers content and training for new hires within the tool.

90%
(Based on 428 reviews)

Playbook Creation

Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.

88%
(Based on 164 reviews)

Video Record

Records users' practice or live pitches for future reference and improvement.

92%
(Based on 487 reviews)

Agent Performance Management

Customer Scoring - Conversation Intelligence

Leverages technology to rate or "read" recordings to determine the impact of sales calls

90%
(Based on 33 reviews)

Speech-to-Text - Conversation Intelligence

Transcribes sales calls from speech to text

82%
(Based on 44 reviews)

Artificial Intelligence - Conversation Intelligence

Utilizes artificial intelligence technology to discover insights within recorded sales calls

88%
(Based on 36 reviews)

Feedback

Review

Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.

93%
(Based on 531 reviews)

Scorecard

Provides a scorecard to display team and/or individual performance.

91%
(Based on 227 reviews)

Coaching Card

Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.

89%
(Based on 353 reviews)

Leaderboard

Projects team sales performance publicly to reward and motivate employees.

91%
(Based on 186 reviews)

Real-Time Updates

Updates sales data in real-time so as to help teams remain close to their goals.

93%
(Based on 235 reviews)

Notifications

Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.

92%
(Based on 263 reviews)

Competition

Motivates employees by creating time-sensitive competititons that drive performance.

89%
(Based on 292 reviews)
Gong
4.7
(889 reviews)