GoodData

(79)
4.1 out of 5 stars

GoodData is a cloud-based platform for business intelligence. GoodData is intuitive, secure and fast. It converts big data into profitable insights.

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GoodData review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Comprehensive but tricky reporting"

What do you like best?

I really enjoyed the UI of Gooddata, as it was very straightforward. i also liked that it could import custom metrics built in Salesforce, which helped with our integration. Ultimately it had a lot of strong features.

What do you dislike?

It was difficult, at times, to get the exact right reporting across members of the organization. This may have been an issue on our side, as there were a number of metrics that led to inconsistency across reports, but it created some issues on what was the 'source of truth.' Also, a lack of being able to set exact date ranges for reports, rather than a floating range of days, was very frustrating.

Recommendations to others considering the product

Know exactly what type of reporting you need, as well as how many licenses. Make sure that this is the right solution for you, especially with respect to custom metrics you may need to build.

What business problems are you solving with the product? What benefits have you realized?

GoodData provides my org the ability to both report on, and forecast our companies performance. It has given us the ability to refocus and prioritize our margin, as GD showed us our true costs of doing business.

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GoodData review by Jacob H.
Jacob H.
Validated Reviewer
Verified Current User
Review Source

"Helpful documentation, fairly easy to build out"

What do you like best?

Good Data is oriented toward developers and allowing for application development on top of the platform. The visualizations are also great and once acclimated to the data modeling process is a wonderful BI tool

What do you dislike?

There are sometimes restrictions to intuition using Multi-dimensional Array Query Language that prevent a general data model from working without some trial and error, and the LDM design sometimes takes more time than seems useful. There are also some issues with LCM sync that make scalability sometimes annoying.

What business problems are you solving with the product? What benefits have you realized?

1) Internal reporting

2) Providing a BI platform for customers

Benefits: flexibility for multiple purposes, pre-built platform and infrastructure, cloud storage, etc.

What Business Intelligence Platforms solution do you use?

Thanks for letting us know!
GoodData review by Melanie C.
Melanie C.
Validated Reviewer
Verified Current User
Review Source

"If you want your data analysis concise & easy to use for future products start with GoodData"

What do you like best?

There is lots to like from easy to read Quarterly breakdowns to Regional breakdowns and even better conversion rates and easy way to track (& graph) your momentum. Even better is the statistical analysis you can do!

What do you dislike?

The price, it's more than double (possibly triple depending on other BI systems) the costs of other BI software per user. This is the biggest drawback as we decide which BI software to commit to.

Recommendations to others considering the product

It's pricey but so far all the bells and whistles are worth it.

What business problems are you solving with the product? What benefits have you realized?

GoodData provides great feedback for actional insights and data mining (their analytics are top notch & can get into the weeds a lot more)

GoodData review by Kelly M.
Kelly M.
Validated Reviewer
Review Source

"Good Data? Good Choice"

What do you like best?

I work closely with the data scientist to create queries based on what we need for our clients. Good Data easily tells us where errors are in our query and where we need to put our focus towards. The information is spit back out to us in a clean format that then can be dowloaded via Excel or PDF to avoid raw data to clients.

What do you dislike?

I do believe the interface can be cleaner. It is starting to look outdated. Also, depending on how large your data size is, you can be waiting for 10+ minutes for your information to load.

Recommendations to others considering the product

Take your time, get to know the product! Don't dive in without any help, this takes time.

What business problems are you solving with the product? What benefits have you realized?

We create end of year data decks for each team. This is not possible without good data- it consolidates 1 season's worth of data in 1 deck instead of downloading game by game.

GoodData review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Expensive, stagnant platform can't keep up with the marketplace"

What do you like best?

When I first started using GoodData several years ago, their features were inline with the best of the (very few) cloud analytics platforms. Their support team also used to be top-notch. These days, you can count on 3-4 exchanges, across 2-4 days just to 'clarify' the issue.

What do you dislike?

They have a proprietary query language that is difficult to use, learn, and get support on. That makes building even basic metrics a highly stressful, time-consuming process.

Their modeling tools are great for an extremely narrow, extraordinarily simple set of use cases. Many-to-many relationships are a complete disaster in GoodData. If there are legitimate many-to-many relationships in your model you should stop reading and run, as fast as you can, away from GoodData.

Their ETL tool is also locked down to their ecosystem, so finding help or support is extremely difficult.

What business problems are you solving with the product? What benefits have you realized?

We've used GoodData to build dashboards for internal company reporting, as well as customer facing reporting suites.

GoodData review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Awesome!"

What do you like best?

I like that its easy to use and that it keeps information that is needed to be able to organize and keep things in order. I love that it has so, many features and options to be able to keep things that are needed to obtain quickly. I like that its so, accurate, fast and very good in keeping everything really good where you can find it whenever you have to.

What do you dislike?

I love everything about this program, its one of favorite ones to use.

Recommendations to others considering the product

I would recommend doing trial so, you can get use the program and see all this offers to be able to solve and organize information that you need to keep and save to use later.

What business problems are you solving with the product? What benefits have you realized?

The benefits good data solves is to get things organized which in turn makes doing business and paperwork faster and easier to deal with. I have so, much good things to say about it the options of what you can use to solve everyday issues can be taken care of so, easy with what things program offers.

GoodData review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Powerful tool, but setup and learning curve are steep"

What do you like best?

I like that Gooddata handles the associations between the items and that it comes with a good starting point to build out my own dashboards

What do you dislike?

GoodData uses its own query language with is pretty similar to SQL, however theres no great way to write these without actually being in the tool --- I cant even really copy and paste if theres an object involved that I want to have in the query.

Furthermore the setup is more geared towards experts of the query language and the UI falters

What business problems are you solving with the product? What benefits have you realized?

Trying to provide databases for shareholders of the support organization to better understand what Support is working on, trends, and how service levels are affecting customer satisfaction

GoodData review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"GoodData is Great!"

What do you like best?

GoodData gives visibility into the reporting process of our organization. My favorite part is we could take large chunks of data and synthesize them all at once, rather than having to piece together tiny reports. It allows you to make connections within your business, and develop go to market strategies based on real, actual data. It also suits our inter-departmental needs to share information and give visibility across the entire company in a way thats easy for everyone in different spaces to understand

What do you dislike?

Ultimately the pricing for our organization lead to us deciding to go with other tools. We have a pretty robust product suite of tools that our team uses, so we found that other options fit the bill a bit better. We also have a rapidly changing business model that needs constant reevaluation on what things we actually need versus what are nice to haves.

Recommendations to others considering the product

I think if you are considering GoodData, take a look at your current set up first. I'd say if you have trouble with communication, this is a great option for you especially if you have different departments that need insight into business goings ons. It could also be great if you have external need to securely share information. I'd definitely recommend weighing what you have versus the cost.

What business problems are you solving with the product? What benefits have you realized?

We ultimately were able to create data integrity and 'sameness,' across departments. We have a lot of folks from board members to engineers to sales looking at the same information. This allowed us to communicate much more effectively as an organization.

GoodData review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"GoodData review"

What do you like best?

Ease in creating detailed reports. Ease in scheduling sends to internal partners. Ability to drill down for greater detail on report parameters.

What do you dislike?

Prefer to send to parties without GoodData accounts. Requires a fairly robust understanding of how to pair the correct inputs, but the trade-off is deeper possibilities of inputs to foot against each other. Just means it isn't always intuitive. It takes time to acclimate to the variety of inputs available, but once you get your bearings it's incredibly useful.

Recommendations to others considering the product

It helps to know what problems you're trying to solve before evaluating it. I'd recommend it most highly for those trying to build and deepen insights around customer experience that help the rest of your business partners incorporate customer feedback into their work.

What business problems are you solving with the product? What benefits have you realized?

Tying customer sentiment (both NPS and CSAT) to additional parameters such as contact channel, contact reason, region, LTV, etc. Also used to measure productivity and performance at an agent and department level. Also used to manage specialized projects on interdepartmental performance for particular use cases and measuring impact on customer experience.

GoodData review by Layla H.
Layla H.
Validated Reviewer
Review Source

"gooddata "

What do you like best?

it works great visualizing the business and work ethics. it helps us marketers and out software vendors understand our clients and how we can help them and be the great service to them.

What do you dislike?

sometimes screen gets frozen when things are trying to get saved.It took me a while to understand the 360 customer review. i was getting a little stressed out.

Recommendations to others considering the product

It provides pre-build analytic packages, and and good sales and marketing templates for all!

What business problems are you solving with the product? What benefits have you realized?

organization, interactive dashboard, access at anytime, dynamic charts and graphs.

GoodData review by Vineeth R.
Vineeth R.
Validated Reviewer
Verified Current User
Review Source

"Extremely powerful platform with exceptional end to end data management and visualization capability"

What do you like best?

The GoodData BI platform offers the best of both worlds. The platform provides a very solid data infrastructure and tools to support the data engineers and also a very capable and user friendly visualization/reporting interface for the end user. We have been using the GoodData BI platform for the last 2 years and and haven't come across a use case/feature that couldn't be implemented. GoodData also provides excellent implementation consulting services and post-implementation customer service. Single-Sign-On capability of GoodData allows integration with other enterprise applications very easy.

What do you dislike?

I would like to see tools for automated project backups and restores, user provisioning. Currently these can be done through API's, but would prefer to use an official GoodData tool for this.

Recommendations to others considering the product

We went through a extensive 6 month review process before selecting GoodData. A sample dataset was identified. On all the platforms and products that we evaluated, this dataset was loaded and an end-to-end implementation was done using trial membership or evaluation product. All the major players in BI space were part of this evaluation. GoodData was selected after this evaluation was completed.

What business problems are you solving with the product? What benefits have you realized?

Our business operates in a virtual model, with each of our products going through very distinct channels including traditional wholesalers, third party service providers, specialized pharmacies, and web/ecommerce channels in different geographies. Before GoodData, it was more or less impossible to get an accurate insight on business operations and performance in a timely manner. With GoodData, up to date and relevant role based information is available across the organization on a daily basis and has become the standard to support commercial operations and decision making.

GoodData review by Josh C.
Josh C.
Validated Reviewer
Review Source

"GoodData = Good Product"

What do you like best?

accurate phone numbers and email address

What do you dislike?

It cost is a bit more than most products that I use in the past, but its worth it since it is a better product and gives me better information, which in turn yields more sales for our team.

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

To find better leads to prospect into with more accurate data. This means knowing which prospects have left a targeted company and current employees' title, email, phone number, and role.

GoodData review by Jeff S.
Jeff S.
Validated Reviewer
Verified Current User
Review Source

"Excellent solution for self service Business Intelligence"

What do you like best?

GoodData enables our entire company to access an intuitive reporting interface, regardless of their technical abilities. It allows us to outsource our reporting performance concerns and worry about understanding the data presented, instead of needing us to focus on whether the system is running or not.

The ability to define metrics which are shared across the business is amazing - coming from a world where everyone wrote their own SQL queries that almost guaranteed data mismatches between reports - as it ensures consistency in the data being viewed no matter who built the report.

What do you dislike?

The current dashboard functionality needs some work; particularly in the areas of collaborative features. We have a number of use cases where users want to be able to discuss certain elements of data on a dashboard, and sharing around a common view of information is currently difficult. The fixed width layout also forces the dashboards to be a bit more crowded than we would like.

Lack of auto-complete in the MAQL editor is also quite painful for our analyst users when building dashboards and reports.

Recommendations to others considering the product

GoodData is an excellent tool, the ability to outsource performance, reliability, uptime, etc concerns to a SaaS vendor in this space cannot be underplayed. If you pride your business on being data driven, then they are an excellent choice to take your BI to the next level.

What business problems are you solving with the product? What benefits have you realized?

We have realised a number of benefits since rolling out GoodData.

Report performance, which used to be a weekly topic of conversation, is no longer on the agenda at all - GoodData takes care of this for us and we don't have to worry about it at all.

Data is now consistent as metrics are shared across reports and people are not defining their own for every report that they build.

Analysts are now able to focus on identifying new trends in our data, rather than spending time customising dashboards with new attribute slices for our end users; as they are able to self serve this on their own!

GoodData review by Mihir T.
Mihir T.
Validated Reviewer
Verified Current User
Review Source

"Powerful, versatile platform with quick ramp-up time"

What do you like best?

I most appreciate GoodData's ability to build graphs and logical data models atop our database in a user-friendly way. Having used LabView before for setting up instrumentation controls, I found the toolset to be very intuitive. And having never written in Java before, I am glad that GoodData will convert my instructions into a script. From setting up an ETL process to manufacturing an automated dashboard, the process has been very simple and has streamlined my productivity greatly.

What do you dislike?

I'm still learning the platform, and I'm not an expert yet, but I expect to have very few issues when I get up to speed. Most of my frustrations come from not knowing how to do something.

Recommendations to others considering the product

I have not evaluated many other platforms, but I appreciate the ease of use of GoodData. Developing and delivering automated dashboards and writing metrics that other teams can use to generate their own on-the-fly reports has enabled our organization to make better, data-driven decisions.

What business problems are you solving with the product? What benefits have you realized?

We are primarily trying to set up dashboards and reports for other teams in the company. Rather than generating these regularly via weekly or monthly SQL queries, I have instead set these up to be automated on GoodData and given access to the appropriate party. The turnaround time for data requests has been significantly improved.

GoodData review by Priya R.
Priya R.
Validated Reviewer
Verified Current User
Review Source

"Powerful and Visual BI Tool with a Truly Outstanding Client Support Team"

What do you like best?

ServiceChannel Analytics powered by GoodData provides easy to access, visual and powerful insights to our clients who use these reports/dashboards to successfully manage their facilities across the world. GoodData keeps enhancing their product with new features and improvements and they are open to new suggestions on their client forums.

One of the best things about GoodData is their client support/ customer service. Always on hand for any quick assistance and support.

What do you dislike?

User and project provisioning can definitely be enhanced along with the setting up of mandatory user filters. Flexibility in chart legends would be great for a robust looking dashboard. Same for geochart widgets - maybe a drillable feature. Ability to switch an attribute from a text to numbers in a single project easily would be nice.

Recommendations to others considering the product

Ease of use for end users who are not data-centric but want insights about their data. Fantastic customer support team who truly go above and beyond to help.

What business problems are you solving with the product? What benefits have you realized?

The ability to take a large dataset and turning that into easy to read, visually appealing reports for our clients is key. The added feature of clients pulling reports based on their own filter selections allows them to see their data the way they want to slice and dice it.

GoodData review by Siddarth S.
Siddarth S.
Validated Reviewer
Verified Current User
Review Source

"Highly Recommend GoodData - Great product, Great partner"

What do you like best?

GoodData has a fantastic product and they are an even better partner. Their embedded solution is exactly what we were looking for. GoodData's cloud based solution is fast and scalable and allows us to focus on our customer's needs. Creating reports, dashboard is easy and is designed keeping the end user/business user in mind.

What do you dislike?

There is some opportunity for more advanced data discovery in the User Interface but I am excited about their next release which will address this.

Recommendations to others considering the product

Great product, Great partners. Their willingness to go above and beyond to make you successful makes them a great choice

What business problems are you solving with the product? What benefits have you realized?

ServiceChannel Analytics powered by GoodData delivers impactful, visual-based analytics with historical, current, and predictive views of business operations. Built for companies managing multi-site locations, our advanced analytics tool includes operational, tactical, and strategic visual style reports and dashboards that lead to more effective decision-making. We help facilities teams be even more successful by giving them easy access to powerful insights.

GoodData review by Stephen P.
Stephen P.
Validated Reviewer
Verified Current User
Review Source

"Powerful Business Intelligence Suite"

What do you like best?

There is a lot to like about the GoodData reporting platform. The "BYOR" build your own reports functionality is very easy to use for your entry level analyst while also offering the senior level analyst all the bells and whistles to crunch and present data at the highest level.

What do you dislike?

Would like to see a little more screen real estate or the ability to create dashboards in landscape mode.

The interface to build metrics could be better in terms of just pure coding.

Recommendations to others considering the product

GoodData is a great reporting platform. If you are looking for a BI suite that you can get up and running quick this is your tool. Once the data model and ETL are in place report building is pretty easy.

Price is very reasonable and the service is unmatched.

What business problems are you solving with the product? What benefits have you realized?

GoodData has provided the following benefits to us:

-Report performance could not be any faster.

-Our end users now can create their own reports and dashboards.

-Data analysis and research is much easier with the drill capabilities.

GoodData review by Doug B.
Doug B.
Validated Reviewer
Verified Current User
Review Source

"Fantastic looking reports that will wow your clients"

What do you like best?

We signed on with GoodData to be the reporting engine for our comprehensive employee recognition and survey platform. Time to market was critical for us. We needed to get up and running quickly with limited resources. GoodData's implementation team took this seriously and helped ensure our success. The ease of use and beautifully designed dashboards had us creating reports within weeks. I personally love the flexibility of permissions, ease of printing, filtering capabilities, and creating awesome looking reports.

What do you dislike?

While we were able to begin creating reports quickly, the ETL process can be a bit complex without some knowledge of how this works and / or guidance from GoodData's team of experts.

What business problems are you solving with the product? What benefits have you realized?

Our business revolves around measuring employee engagement and the associated lead indicators that impact employee engagement. GoodData has given our clients the ability to make more informed decisions regarding change management, behavioral consistency, and organizational best practice. By keeping leaders in the know, and making slicing and dicing easy - they can spend their time making decisions rather than analyzing decisions.

GoodData review by David G.
David G.
Validated Reviewer
Verified Current User
Review Source

"Quality BI Product, Great Visuals, Minor qwerks"

What do you like best?

The dynamic visuals that the product supplies, fantastic customer support group, and it the very simple to use interface that allows me to customize to get the metrics I need and present them in a meaningful way

What do you dislike?

We used to experience issues, but they have been very quick to respond. Now things are working quite well.

Since the system is in the cloud, they need to ensure processes are tight and will not run inefficiently. Therefore some ETL changes require Gooddata to assist.

Recommendations to others considering the product

Be sure to get on Cloud Connect.

What business problems are you solving with the product? What benefits have you realized?

Wanted to get better data representation of our sales and pipeline data. This does solve our problem and senior management loves its visual display and how easily we can send reports and dashboards via email. Also works great within Salesforce.com.

GoodData review by Mike S.
Mike S.
Validated Reviewer
Verified Current User
Review Source

"GoodData Partner Experience"

What do you like best?

Very flexible, easy to use and flexible user experience which is perfect for a non-technical operational audience

Excellent customer service from GoodData as a 'Powered By' strategic partner, and always happy to help with any support or assistance required

What do you dislike?

Nothing of note, most key development areas required are covered on the short-medium term roadmap which is shared regularly to 'Powered By' partners by GoodData

Recommendations to others considering the product

Great looking operationally driven BI application that drives very high user adoption, due to its easy to use visual and intuitive UI

What business problems are you solving with the product? What benefits have you realized?

Turning very large and complex multiple data sources in to visual, interactive and easy to use dashboards. This enables our very large, non-technical, operational user base to interact and interrogate business critical information quickly and easily to drive significant business improvement and ROI.

GoodData review by Cecile H.
Cecile H.
Validated Reviewer
Review Source

"GoodData: Flexible, Fast and Visual Dashboards for All User Levels"

What do you like best?

The GoodData support team is at the top of my list, they are true partners as they work in conjunction with our team to ensure we take advantage of GoodData's flexibility and features.

The same GoodData Dashboards are consumed at multiple levels within the company, the filtering and drill in capabilities allow for the users to select different slices of the data within the Dashboard without having to be an Analyst.

The ability for non-technical users to create reports and dashboards once data is available and metrics are created.

What do you dislike?

Ability for non technical users to create simple metrics.

Recommendations to others considering the product

If you need to connect to multiple data sources within one set of Dashboards, If you have multiple non-technical consumers of data and/or you need to be agile, innovative and forward thinking I would highly recommend GoodData.

What business problems are you solving with the product? What benefits have you realized?

We are providing dashboards and reports that provide our teams with greater amounts of data then they have had in the past. With the visualization of the data, they can absorb more information quicker then in the past where limited amounts of information was presented in rows and rows of numbers. Here are three things we are now providing to uses to do via the GoodData Dashboards: 1) Graphically understand current client performance with multiple measures, 2) Greater Insight into what our clients are doing within given markets (market share analysis) and 3) Ability to leverage new insights to quickly Identify and Prioritize new opportunities for growth. .

GoodData review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"GoodEnoughData"

What do you like best?

GoodData has very nice dashboards and a sleek user interface. The product embeds seamlessly with other SaaS products, integrations with products companies are already using such as Salesforce.com, Adobe Marketing Cloud, Magento make it an easy decision among competitors.

What do you dislike?

GoodData’s pricing model is based off the size of a company’s database, which increases costs if your company has a lot of data or if your database is growing rapidly.

What business problems are you solving with the product? What benefits have you realized?

Our team needs ETL services so the GoodData Helps with this

GoodData review by Andrew M.
Andrew M.
Validated Reviewer
Review Source

"Next Level SaaS BI Tool"

What do you like best?

As a former Cognos administrator, getting to use GoodData on a regular basis is a breath of fresh air. Front end dashboard/report building is extremely flexible as is building custom metrics using MAQL. We have significantly improved sales rep efficiency with a few dashboards released over the last eight months and we now have a "source of truth" for bookings that most of our management and executive teams use on a daily basis. GoodData's professional services and support teams are world class and extremely reliable in any situation.

What do you dislike?

Although I consider GoodData the leader of the pack when it comes to SaaS BI solutions, there are a few shortcomings. Small enhancements like the ability to bucket attribute values (like in Salesforce) is a huge need on our end. Ability to see ETL run times in local time (EST) vs. GMT would also be a huge help. Provisioning of users could be easier and I'd like to see features around auto-reset of passwords and more options for user privileges.

Recommendations to others considering the product

Make sure to utilize their professional services and support teams. Truly a great experience with both!

What business problems are you solving with the product? What benefits have you realized?

We've solved numerous business problems using GoodData. Sales Reps used to have to use three different systems to manage their pipeline, view their attainment, and just manage their day to day business in general. We created Sales Rep, Sales Manager, and Sales Leadership dashboards for each level of our Sales organization. Our Marketing department has seen this work and expressed interest in moving some of their metrics/data into a GoodData dashboard. We just launched our first Marketing dashboard a few months ago and recently added an enhancement that visualizes our Marketing Funnel.

GoodData review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Great visualizations"

What do you like best?

The ability to create stellar charts, graphs, and visualizations in GoodData are my favorite features.

What do you dislike?

The backend of it, is not the easiest to figure out, and you do need an expert to help figure out the queries.

What business problems are you solving with the product? What benefits have you realized?

I look at lots of YoY comparisons for different products. It is very helpful when trying to view data in different variants.

GoodData review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
Verified Current User
Review Source

"True Marketing Influence Visibility"

What do you like best?

GoodData has given the marketing team real visibility into the effectiveness of our marketing campaigns and how that translates to pipeline build and revenue for our organization. It aggregates our data across multiple platforms, marketing automation and CRM, and creates a single source view of the truth in visually appealing dashboards. We can create reports that are relevant for marketing and for sales and create dashboards that highlight the key data points for each of these functional teams.

What do you dislike?

Implementation was hard based on our customized marketing automation/CRM instances. It required a lot of highly skilled resources to get it right. But now that we have the foundation built and in place we continue to expand and are able to get deeper into our data to understand more.

What business problems are you solving with the product? What benefits have you realized?

Our primary challenge was truly understand how effective our marketing campaigns were in terms of generating pipeline and revenue. Our numbers never matched between our CRM and marketing automation system. Pulling reports and matching data to try and understand the results was manual, painful and took a long time. Now that we have implemented GoodData, we have real-time dashboards with our KPI's that we can login and pull immediately. We can address the questions and needs of executives wanting to understand influence, marketing teams can make intelligent data-based decisions about what campaigns and vendors to continue to invest in and we can speak to the sales teams in terms they will understand. Hint: they don't care about leads like marketers, they want to know pipeline and revenue.

GoodData review by Christopher M.
Christopher M.
Validated Reviewer
Review Source

"Quick Setup, Superb Results, Exceeded Expectations"

What do you like best?

GoodData has done fantastic work in terms of democratizing BI and enabling rapid, pain free iteration. While we initially looked to this tool to solve our dashboarding needs (which it did brilliantly) we eventually discovered it could be used for much more complex modeling and analysis. Overall, the quick setup and constant enhancements we see with the product, coupled with top notch support have resulted in a very pleased customer. This tool is now considered to be a central component of our ecosystem.

What do you dislike?

Initially GoodData did not have many built in statistical functions, but fortunately that deficiency has been rectified.

Recommendations to others considering the product

Solid product, great support.

What business problems are you solving with the product? What benefits have you realized?

We looked to GoodData to provide us with unified dashboard for our global marketing operations. The digital marketing ecosystem that underlies this is quite complex, with over 50 different systems. Having unified view of KPIs fed in from these various system visible to marketers and executives alike has been a big win for us. Additionally, enabling access to key data directly within Salesforce means our Sales reps can also reap those benefits.

GoodData review by Amanda Sadie P.
Amanda Sadie P.
Validated Reviewer
Review Source

"Great visualizations with GoodData"

What do you like best?

I'm writing this review from the perspective of a non-IT user who configures reports and dashboards for the sales org. From this perspective, report and dashboard creation is great, once the data is already available within GoodData. The visualizations themselves are very engaging, and the interactivity capacities that GoodData provides is exactly what Sales is looking for.

What do you dislike?

I'm not a technical user so there could be more point & click (or drag & drop) configuration for users like me, which is something I've seen GoodData start to address recently.

What business problems are you solving with the product? What benefits have you realized?

Some of the business problems we are solving is presenting huge amounts of data in a way that Sales can interpret and understand at a glance, while allowing the select few who need a deeper dive into that data the ability to do so. The benefits we've realized are around the insights we can glean from presenting that data.

GoodData review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Easy to use and allows for creativity"

What do you like best?

GoodData is a simple BI platform to use. Their MAQL language is an easy transition for anyone who knows SQL. A solid understanding of Cloud Connect (graphs and models) and GoodData MAQL allows a user to easily combine content from different datasets into a good looking output.

What do you dislike?

I wish graphs were slightly more flexible (i.e. 2 bar graph metrics and 2 line graph metrics with 2 axis on the same graph), but they are pretty good.

Recommendations to others considering the product

Spend considerable energy on Cloud Connect. Advanced skills here makes your possibilities limitless, and flexible.

What business problems are you solving with the product? What benefits have you realized?

We are keeping managers better informed of their teams bottom line and giving them easier access to notice red flags before they become issues. There have been several strategic sales moves we have pushed through data presentation to guide the salesforce in the direction we want them to go.

GoodData review by Bob L.
Bob L.
Validated Reviewer
Verified Current User
Review Source

"An agile platform our customers love using to see the success of their campaigns"

What do you like best?

Agility. I don't worry about which browser or device my customers are using to consumer their data, nor about what data source I want to bring to the platform, they handle it.

I can design my reports so that my average user, without editor permissions, can dive as deeply into the data as they need with just a few clicks or print the top level dashboard for easy dissemination.

What do you dislike?

Presently, the platform lacks advanced predictive capabilities, though I've seen the ability in the product roadmap.

Recommendations to others considering the product

I've spent some time with their product roadmap and I was happy to see that

1. most of my wish list was already in the plan

2. the plan wasn't overly aggressive - I believe they can accomplish everything they've set out to do on the timeline they've proposed

What business problems are you solving with the product? What benefits have you realized?

GoodData helps us scale our analytics team, pushing reporting into the cloud which allows my analysts to dive more deeply into the data.

GoodData review by Monica G.
Monica G.
Validated Reviewer
Review Source

"Awesome interfacing system"

What do you like best?

The realistic ideas it delivers..... it is basically a one-stop -shop for all my daily duties.

What do you dislike?

There is nothing I dislike about this software.

What business problems are you solving with the product? What benefits have you realized?

All of my daily operational needs have been resolved. Our team looks forward to using this as a daily tool!

GoodData review by Manoj Y.
Manoj Y.
Validated Reviewer
Verified Current User
Review Source

"Excellent tool for full stack BI. "

What do you like best?

ETL and BI Full stack capabilities

Flexibility of scheduling processes and connectivity with different sources

Single solution to deploy to manage data file loads to ETL to create and distribute final reports.

What do you dislike?

Performance and querying flexibility.

Creating attributes on the fly had not been very easy.

Data discovery for entry level Business users has not been very easy.

Recommendations to others considering the product

Comfort level with different layers of BI.

What business problems are you solving with the product? What benefits have you realized?

Data availability and connectivity through out the organization.

We were able to overlay data between four different parts of the organization to see the true impact of cross functional actions.

GoodData review by Yale S.
Yale S.
Validated Reviewer
Verified Current User
Review Source

"Gooddata BI Review"

What do you like best?

Gooddata is a flexibility, full scale solution that cover everything from data model, data extraction, data storage and BI reports, perfect for a centralized, one in all data solution team

What do you dislike?

I can definitely see how some aspect of the solution is less straight forward than some of the big name competitors - requires dedicated resource to understand all aspect of the analytics.

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

We didn't have a BI tool before and everything was adhoc, now we have an easily accessible reporting solution used by the entire organization from marketing to operations.

GoodData review by Rick S.
Rick S.
Validated Reviewer
Verified Current User
Review Source

"Outstanding BI/Dashboard Solution"

What do you like best?

I am very pleased with the robust functionality GoodData provides and yet has a simple, intuitive design interface. The dashboard/bash aesthetics are very easy on the eyes and do no take away from the BI/functionality. There seems to be very little in terms of limitations and and limitation now could certainly be moot with upcoming releases. The cadence of the releases (~monthly) is very much appreciated. I also appreciate the ability to some advanced transformations via java in the CloudConnect graphs.

What do you dislike?

Even though you can add forecasting functionality to your reports, there are no native (built-in) forecasting functions ah this time (that I'm aware of). For our purposes, it would be nice to easily clone dashboards with CloudConnect. The support staff has been extremely helpful, however I enjoy learning on my own at whatever pace strikes me... I would like to see more advanced tutorials and examples available. Preferably accompanied with how-to- videos.

Recommendations to others considering the product

I highly recommend GoodData as a robust and cost-effective solution.

What business problems are you solving with the product? What benefits have you realized?

We are leveraging the GoodData platform to deliver Marketing dashboard solutions. GoodData has been a great solution because of it's many features including: scheduled email reports, chart type options, very customize-able drill-down options, and the ability to have multiple dashboards in one bash (CxO/VP, MArketing/ Sales).

GoodData review by Emmanuel D.
Emmanuel D.
Validated Reviewer
Verified Current User
Review Source

"GoodData for Zendesk"

What do you like best?

The thing I liked best about this software was the ease of initial use and various complexity of further features. It will help you create dashboards very easily and get the data you need out of your reporting system fairly simply. In using this product with Zendesk, I was able to create some really interesting dashboards my leadership team was able to use to get a pulse on the support side of the product. It also made creating ad hoc reports pretty easy, and I never had to struggle much to get my business partners the data they needed.

What do you dislike?

I would like a trendline feature, and also more features that mirror the functionality of Microsoft Excel. Additionally in connecting to Zendesk it would be nice to also get data surround the knowledge base, that way it would truly be a one stop shop for getting all the support metrics I needed for our business.

Recommendations to others considering the product

I would say that the customer support GoodData offers to their customers is one of the best benefits of the product. They really do have a knowledgeable staff that is there to help you when you get stuck

What business problems are you solving with the product? What benefits have you realized?

The business problems I solved using GoodData spanned a number of various departments, from marketing, to product management, to engineering, to business development, etc. I primarily used GoodData to get data regarding the performance of our support organization and how those trends impacted various other facets of the business.

GoodData review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Great BI software for mid-size companies"

What do you like best?

The reports and dashboards are very nice. Also exceptional for measuring customer service success (support tickets, issue frequency, etc)

What do you dislike?

The price - as expensive as Tableau or even SAP solutions, which cater to more complexities of reports and modules

Recommendations to others considering the product

Each admin can use Report Builder to be able to see the data that's most relevant to them. Using MAQL provides additional insight and is beneficial if you can learn to use it.

What business problems are you solving with the product? What benefits have you realized?

Customer Service tracking and SLAs

GoodData review by Madhusoothanan V.
Madhusoothanan V.
Validated Reviewer
Verified Current User
Review Source

"Powerful cloud-BI Product."

What do you like best?

1. Ease of Report Creation

2.Ease of Metric Creation

3. Cloud Connect to setup ldm and Graph.

4. Ease of Dashboard creation.

5. Excellent Customer Support.

6. Responsive design.

7. User Interface

8. Ability to Schedule graphs

What do you dislike?

1. Setting up User filter requires to use REST API. It would be easier if it can be done through GUI.

2. Custom Calender requires assistance from Good Data team.

Recommendations to others considering the product

Very easy to use product. Highly Recommended.

What business problems are you solving with the product? What benefits have you realized?

1. Sales performance

2,Reps Performance

3. Reps Activities

4. Website Analytics

GoodData review by Internal Consultant in Education Management
Internal Consultant in Education Management
Validated Reviewer
Verified Current User
Review Source

"Good Data"

What do you like best?

I think Good Data has very good interface

What do you dislike?

The Good Data deployments sometimes create a fragile site and updates take a while to load

What business problems are you solving with the product? What benefits have you realized?

We are using Good Data as a professional services organization to present institutional analytics for colleges and universities

GoodData review by Administrator in Pharmaceuticals
Administrator in Pharmaceuticals
Validated Reviewer
Verified Current User
Review Source

"AMAZING "

What do you like best?

Customization and the ability to build from new or copy existing reports

What do you dislike?

the automation of reports.. being able to send on a scheduled basis

Recommendations to others considering the product

GREAT WHEN INTERFACED WITH A TICKLETING TOOL LIKE ZENDESK

What business problems are you solving with the product? What benefits have you realized?

customer impacts and bussiness impacts coming into our support organziation

GoodData review by Anabel G.
Anabel G.
Validated Reviewer
Review Source

"good data"

What do you like best?

its very organized software system that lets you see large numbers of data in one place

What do you dislike?

It's a bit difficult to undersand if you dont know exactly what youre doing

What business problems are you solving with the product? What benefits have you realized?

gives data for the bank

GoodData review by Guy M.
Guy M.
Validated Reviewer
Review Source

"Easy to use, beautiful looking BI that lets me easily created CEO-friendly reports"

What do you like best?

Flexibility to design and update many different types of projects and reports. Makes my data look beautiful and important! Graphs are smoothly rendered in real-time. Ability to schedule PDF deliver of key dashboards for executives.

What do you dislike?

A little bit of a learning curve - need to understand their framework and report-building approach (like any BI platform).

Recommendations to others considering the product

Save yourself time to knowing what reports specifically you wish to run, before taking the time to build these all out in GoodData.

What business problems are you solving with the product? What benefits have you realized?

Need to generate marketing metrics for running the business, sharing results with customers, press, and partners, and for aggregating many different data-sources into one location.

GoodData review by Devin M.
Devin M.
Validated Reviewer
Review Source

"Robust reporting"

What do you like best?

Very robust reporting and simple to create custom reports

What do you dislike?

Some reports can be a bit clunky however this is due to the data being imported.

What business problems are you solving with the product? What benefits have you realized?

Up to date reports

GoodData review by Colette R.
Colette R.
Validated Reviewer
Review Source

"Great presentation of data "

What do you like best?

We use GoodData through two of our marketing tools - I appreciate the pre-built reports and how the data is presented. The data is represented in a clean and visually appealing way that can be easily digestible and shared with executives.

What do you dislike?

I find that the information presented from GoodData through the other programs we use is helpful and effective; at this point I really don't have any major dislikes.

What business problems are you solving with the product? What benefits have you realized?

We use GoodData to report on our customer advocacy programs and email marketing and lead generation programs. Having already pre-built charts and graphs has really made reporting quick, easy and streamlined.

GoodData review by Consultant in Medical Practice
Consultant in Medical Practice
Validated Reviewer
Verified Current User
Review Source

"Thumbs up for GOODDATA"

What do you like best?

We particularly like the features that enable you to distribute to applicable coworkers the date analyses, progress etc. of the business,

What do you dislike?

iPhone App can use some improvement,

I personally prefer the phone/ or iPad over the computer

What business problems are you solving with the product? What benefits have you realized?

Productivity

Patients profiles /

GoodData review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Solid Analytics tool"

What do you like best?

Integrations with Salesforce and Pardot to connect information from the two systems

What do you dislike?

Occasionally difficult to create the desired report

Recommendations to others considering the product

This is a connected reporting app for Pardot, so if you have Pardot, you should definitely use and get to know GoodData -- it's part of the package.

What business problems are you solving with the product? What benefits have you realized?

Pardot reporting is pretty bad, so we use GoodData to take information from Pardot, combine it with information from Salesforce, and create robust reports

GoodData review by Leanne T.
Leanne T.
Validated Reviewer
Review Source

"New Administrator"

What do you like best?

What I like the best is the ability to present many different types of dashboards and graphs to our users. Then our users can easily drill in with a few filters to select from.

What do you dislike?

More technical experience needed to set up and create dynamic dashboard displays.

What business problems are you solving with the product? What benefits have you realized?

The business problems we are solving for are to provide different insights and user stories to enhance our Account Managers selling abilities. Benefits we have realized is to provide much more data than in the past, to discontinue excel reports, and to provide monthly data much sooner after the month ends.

GoodData review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"My experience with GoodData is excellent!"

What do you like best?

It bridges the gap for reports that are trickier to define in Pardot. We have free text fields in our forms. In Pardot we would have to create any number of rules and actions to get a raw report that may not capture everything we want. GoodData gives a view into the fields and allows us to select what specifically applies and than further filter by other criteria.

What do you dislike?

I wish I could run reports based on custom fields within Pardot.

Recommendations to others considering the product

It will take some practice, but I am so glad we have it and that I invested the time to learn to use it.

What business problems are you solving with the product? What benefits have you realized?

Just recently I built a report that shows me exactly what emails a Pardot contact received from us last month. My goal was to identify contacts that may be hearing from us too often, tempting them to unsubscribe. I then created a Suppression list in Pardot that I can apply as needed for each email. I plan to create a fresh version of this report for June.

GoodData review by David P.
David P.
Validated Reviewer
Verified Current User
Review Source

"Great source of truth"

What do you like best?

The ability to find any specific detail out of thousands of data points. The level of flexibility when creating reports is very impressive. It is relatively easy to create reports for whatever you wish to track over whatever period of time under whatever conditions. And once you delve into the MAQL side of things it becomes even more powerful.

What do you dislike?

Sometimes if you are doing calculations with the wrong type of data it will crash. Also, does not have a mode function when doing MAQL queries

Recommendations to others considering the product

Absolutely worth it once implemented

What business problems are you solving with the product? What benefits have you realized?

Business intelligence with support tickets. It has really helped us figure out our points of weakness and work on improving them

GoodData review by Barrett M.
Barrett M.
Validated Reviewer
Verified Current User
Review Source

"GoodData For The Win!"

What do you like best?

GoodData is easy to use and completely customizable. It integrates well with our internal booking system.

What do you dislike?

It doesn't currently integrate with our phone system, but that's not something they have control over.

What business problems are you solving with the product? What benefits have you realized?

Our company believes in transparency of data, so we allow all of our reps access to all the data.

GoodData review by Administrator in Consumer Goods
Administrator in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Agile, user-friendly tool to gain business and operational insight"

What do you like best?

Ease of use, ability to extract data, and the customer service/support team are excellent.

What do you dislike?

Wished they had more experience with Manufacturing.

Recommendations to others considering the product

Make sure to really think about what you are trying to get out of the data. And even if they say, it doesn't take IT... it really does if you don't have a lick of computer science background.

What business problems are you solving with the product? What benefits have you realized?

Understanding customer profiles, understanding how our customers interact with us, connecting sales with customers, defining ROI, improving business operations

GoodData review by Sam D.
Sam D.
Validated Reviewer
Verified Current User
Review Source

"Very powerful platform that produces beautiful visualizations."

What do you like best?

Lots of great pre-built metrics out of the box. Building your own metrics is fairly intuitive, and extremely powerful. The final output is gorgeous! Love the separate "reports" which allow you to build specific metrics and a look and feel for different purposes or users. You can also present and share your data in a ton of different ways.

What do you dislike?

Can be fairly expensive to implement, yet what you get is second to none. Building your own metrics can be a little confusing at first, yet once you "get it", it makes a lot of sense.

Recommendations to others considering the product

Don't just look at the output, look at what's involved in BUILDING the data and the charts. This is where GoodData is awesome!

What business problems are you solving with the product? What benefits have you realized?

Much more advanced data mining. And making our data visual appeals to a much wider audience.

GoodData review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"GoodData"

What do you like best?

GoodData can map to everything that you have in SFDC and link multiple object filters together

What do you dislike?

Every change is SFDC requires an update to the ETL mapping so it takes time and $ to implement anything new.

Recommendations to others considering the product

This tool will work If you have established reporting requirements. if you constantly change your sfdc environment you would be better off using a more nimble tool.

What business problems are you solving with the product? What benefits have you realized?

Reporting and Forecasting

GoodData review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Pretty good Integration with ZenDesk"

What do you like best?

Basic reports are very easy to build and require little technical skills.

What do you dislike?

More complex reports can often require a consultant which gets expensive.

Recommendations to others considering the product

Make sure that you have someone on your team that is technical and has worked with other BI tools.

What business problems are you solving with the product? What benefits have you realized?

We are trying to build high quality reports using our ZenDesk data.

GoodData review by Internal Consultant in Internet
Internal Consultant in Internet
Validated Reviewer
Review Source

"Gooddata has helped my company create a very valuable BI solution for business facing analytics"

What do you like best?

Gooddata has a very intuitive data model. This supports the end user community in easily defining reports. From the design and enhancement point of view it is relatively easy to enhance the logical data model The ETL component Cloud connect (based upon open source Clover ETL) is a very intuitive and easy to use visual interface which supports very complex ETL workflows and has solidfunctionality. The UI model itself supports the definition of dashboards,reports and KPIs is intuitive. It has proved to be effective in quickly bringing up complex reporting with little need for specialized and expensive reporting resources.

What do you dislike?

I think that Goodata might do a better job in documenting the process of defining "Metrics" (metrics are good data's calculated/derived measures), and perhaps enhancing some of the capabilities. If they had more accessible documentation (not just a huge PDF file) I might discover that the functionality is really there. As it stands it is sometimes had to figure out how to get things done unless consulting an "expert". For the most part most metrics can be defined, however not always. Better documentation and examples/usecases would be helpful.

Recommendations to others considering the product

Figure out what you want to do over a 3 year time frame. Come up with your own criteria or use a consultant considering as a wide variety of criteria. In brief if you think of BI as fulfilling, descriptive, diagnostic, predictive an prescriptive funcionalities, I would recommend GD has an excellent solution for descriptive and diagnostic challenges. It is hard to say for predictive or prescriptive. We are still growing into that. Plan to spend money on consulting. Even if you have hour own BI resources, if you want to deploy in the cloud you will need to spend extra for that.

What business problems are you solving with the product? What benefits have you realized?

In general our company is using Gooddata to support Business end users with "business facing" analytics and reporting, although we are also interested in using Gooddata for "customer facing analytics". It is important for us to have one "unified" business information model. (and gooddata has been able to handle this for us). Specifically the analytics an reporting supports finance reporting, marketing (all types of customer facing programs) , sales reporting and customer profiles , operations (we have a warehouse, inventory and distribution challenges) and customer care. We have sophisticated business users who do not want to rely on IT to create their reports, but want to create their own and Gooddata supports this very well.

GoodData review by Rob D.
Rob D.
Validated Reviewer
Verified Current User
Review Source

"Quick and easy support analytics for our Zendesk system"

What do you like best?

I use the version of GoodData that comes free with a paid Zendesk account, so my only experience is in this environment. I find that GoodData can always provide the reports that I need, provided I have the appropriate metadata and fields in the ticket, and I really like the visual options.

What do you dislike?

Sometimes creating the exact report you need can be a bit tedious, even if it is a seemingly simple report. This could just be because I am on the bundled version.

What business problems are you solving with the product? What benefits have you realized?

Support KPIs. Churn analysis. User + issue trends. Feature valuation.

GoodData review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great BI software"

What do you like best?

beautiful interface, easy user experience. They have helped us connect and understand our data between Marketing and Sales.

What do you dislike?

some platforms are hard to connect with GoodData on your own so you have to use their services

Recommendations to others considering the product

make sure you understand what you need from BI tool before you buy one

What business problems are you solving with the product? What benefits have you realized?

connecting sales and marketing together. We are able to track how marketing activities help sales

GoodData review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Using GoodData"

What do you like best?

The ability to combine both internal and external data to grow revenue and be able to share data with direct reports.

What do you dislike?

I thought the interface wasn't as user friendly as it could have been, the ability to manipulate the data to have different looks was lacking.

What business problems are you solving with the product? What benefits have you realized?

Driving additional revenue through interpretation of internal and external data.

GoodData review by Industry Analyst / Tech Writer in Internet
Industry Analyst / Tech Writer in Internet
Validated Reviewer
Verified Current User
Review Source

"The best tool for creating simple and flexible visualizations"

What do you like best?

It's incredibly powerful, but not intimidating. I can create complex, informative reports, while end users (many of whom are intimidated by "big data") can use Gooddata's intuitive, plain English user interface.

What do you dislike?

Gooddata's custom function language is powerful, but it still lacks some basic business formulas. There's a great support community that can help hack together what you need, but it would be better if these were baked in.

Recommendations to others considering the product

Come in knowing what you want to do with it. It can't do everything, but what it can do is amazing.

What business problems are you solving with the product? What benefits have you realized?

We've used Gooddata to quantify Zendesk use throughout our company and help drive business decisions based on our insights.

GoodData review by Ji Hea K.
Ji Hea K.
Validated Reviewer
Review Source

"GD Makes It Easy to Present Data to Multiple Types of Users"

What do you like best?

- Level of control and flexibility available when we have different users with various levels of access to records and functions

- Easy to create reports and play with the visualization

- Easy to edit the data model

What do you dislike?

- Display; visualizations could use "prettifying" and dashboards have a fixed width and don't adapt layout to the display

- Edits to the ETL not intuitive and take many steps

What business problems are you solving with the product? What benefits have you realized?

Make it easy to understand the data that we have and make reports more actionable.

GoodData review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Fast results for small reports, but not ready for Enterprise yet"

What do you like best?

Their responsiveness to problems with the platform and their fast-pace of adding new features and increasing scalability. Also liked the simple UI and the powerful query language.

What do you dislike?

Typical Startup problems: Frequent breaking API changes, late communication of these changes, scalability issues.

A missing native Java library implementation. Ok, this is a web service and the library is easy to build on your own but I'd expected a library or SDK to be in place. Instead, there was a CLI toolkit which wasn't maintained at some point.

What business problems are you solving with the product? What benefits have you realized?

customer-facing business intelligence solution with number crunching and GUI on GoodData. Fast implementation but frequent adjustments.

GoodData review by Jason C.
Jason C.
Validated Reviewer
Review Source

"Good Data Review"

What do you like best?

The efficiencies that have been created by partnering up with Good Data. The team we have been working with designing the tool has been incredible and have always gone above and beyond.

What do you dislike?

It still seems like a new tool, especially for Social Media content. It seems like they are very advanced in certain areas, but there are still many limitations within the tool. They have taken many efforts to improve in these areas.

What business problems are you solving with the product? What benefits have you realized?

Creating efficiencies for social media data by connecting to FB, TW, IG, P directly for this inforamation while connecting it to internal sales/traffic data.

GoodData review by Will F.
Will F.
Validated Reviewer
Review Source

"Pretty Good Data"

What do you like best?

GoodData pulls directly from the ticketing system we use and automatically pushes customizable updates to our team, as needed. This allows us to effortlessly keep an eye on individual performance without disrupting our daily workflow.

What do you dislike?

Information is only aggregated once a day, which leaves our information slightly outdated. Additionally, figuring out the best way to write new metrics is often time-consuming. A central portal for complicated metrics would be very helpful.

What business problems are you solving with the product? What benefits have you realized?

Through the implementation of GoodData, we've been able to hone in on our biggest pain-points and develop new business goals to improve performance.

GoodData review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"We use GoodData as a core BI system for core business processes."

What do you like best?

User friendly interface with a report builder that can be used by non bi users.

What do you dislike?

No functionality for report automation or building dashboards with macros.

Recommendations to others considering the product

Try to find a consultant for first round of implementation. Agile data warehouse design works well.

What business problems are you solving with the product? What benefits have you realized?

Providing business with reports in all areas.

GoodData review by Chath W.
Chath W.
Validated Reviewer
Review Source

"An exceptional tool to push the boundaries of analytics visualization delivery"

What do you like best?

Flexibility to deliver dashboards and reports in a number of ways. Intuitive design.

What do you dislike?

Limitations in user provisioning and version control at object level

What business problems are you solving with the product? What benefits have you realized?

Comprehensive student analytics and learning analytics to monitor student interactions, engagement, performance to improve student retention, student success and satisfaction

GoodData review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Powerful Platform"

What do you like best?

Supports a lot of data and has great structure. It is very easy to create detailed reports using this platform.

What do you dislike?

Data loads are sometimes slower than preferred

What business problems are you solving with the product? What benefits have you realized?

Provides Business Intelligence through detailed and customizable reports to clients.

GoodData review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Efficient and Helpful"

What do you like best?

It can do alot.. and is customisable to suit our individual business needs

What do you dislike?

Not understanding eeeeeverything that I can do with it :)

What business problems are you solving with the product? What benefits have you realized?

Customer Service KPIs, inefficiencies, pain points for the customers, contact rates

GoodData review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Good DATA"

What do you like best?

A comprehensive cloud based platform that works for me and my practice.

What do you dislike?

Periodic updates continue to be constructive

What business problems are you solving with the product? What benefits have you realized?

A valuable tool to many my clients and prospects at various stages of the process.

GoodData review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Powerful tool with clean outputs"

What do you like best?

Like any BI tool, there is a learning curve with GoodData, however the GoodData learning curve was shorter and less painful than most.

What do you dislike?

The hardest things to swallow about GoodData is the price tag.

Recommendations to others considering the product

If you've got the budget, GoodData will knock your socks off. It's an amazing tool, and the output is clean and easily digestible.

What business problems are you solving with the product? What benefits have you realized?

Enhanced analytics and database snapshotting.

GoodData review by Andy D.
Andy D.
Validated Reviewer
Review Source

"good customer service"

What do you like best?

the process for collecting data requirements to ensure our needs were met was a very detailed process which i really liked.

What do you dislike?

the lack of clarity on how easy/difficult it would be to add data from a variety of data sets was not clear at the beginning of my work.

What business problems are you solving with the product? What benefits have you realized?

we are trying to integrate several data sources together for easier reporting and analytics.

GoodData review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Not user friendly"

What do you like best?

It is easy to initially log on and access

What do you dislike?

Once logged in, navigation is very difficult. It is not user friendly and difficult to get used to.

What business problems are you solving with the product? What benefits have you realized?

Accessing customer and client data

GoodData review by User in Leisure, Travel & Tourism
User in Leisure, Travel & Tourism
Validated Reviewer
Review Source

"Great tool for data analysis."

What do you like best?

Finally you can collect data and understand your customers behaviour ... anything you want/need to know, gooddata will tell you.

What do you dislike?

Complexity, in case of difficult data models you will need their support.

What business problems are you solving with the product? What benefits have you realized?

Churn rate, reseller commissions etc.

GoodData review by Scott W.
Scott W.
Validated Reviewer
Review Source

"Quick-to-market cloud-based BI dashboards"

What do you like best?

End-to-end solution, cloud-based, no need for heavy technical resource

What do you dislike?

Access restrictions on the back-end database

What business problems are you solving with the product? What benefits have you realized?

Speedy reporting, freeing up time for more business-critical tasks

GoodData review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"GoodData, powerful but steep learning curve"

What do you like best?

The ability to visualize data and present it with many visualization styles.

What do you dislike?

How hard it is to use and the length of the learning curve.

What business problems are you solving with the product? What benefits have you realized?

Understand our customer support data, usage, SLAs and bandwidth

GoodData review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Great resrource"

What do you like best?

Love the updates that are provided on a regular basis.

What do you dislike?

Sometime the information is hit and miss.

What business problems are you solving with the product? What benefits have you realized?

Social media marketing recommendations and trends that are useful for informing client work.

GoodData review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Slow with update; works most of the time"

What do you like best?

ability to access data/email/info. on the road

What do you dislike?

at times it doesn't update current data and seem to reload old information

What business problems are you solving with the product? What benefits have you realized?

ability to access data/email/info. on the road

GoodData review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

I enjoyed how easy to use and navigate the program

What do you dislike?

I couldn't use all the features I'd like

What business problems are you solving with the product? What benefits have you realized?

Customer analytics in real time

GoodData review by Oscar T.
Oscar T.
Validated Reviewer
Review Source

"GoodData allows me to better understand what exactly is happening in my organization"

What do you like best?

The granularity it provides, helps me see details that can be overlooked.

What do you dislike?

There really isn't much for me to dislike!

What business problems are you solving with the product? What benefits have you realized?

Understanding the opportunities my organization has.

GoodData review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Easy to Use"

What do you like best?

It's easy to use and integrates with other software

What do you dislike?

Not incredible accurate and sometimes slow

What business problems are you solving with the product? What benefits have you realized?

Organizing Data Sources

GoodData review by Executive Sponsor in Insurance
Executive Sponsor in Insurance
Validated Reviewer
Review Source

"Advanced Dashboards for Salesforce"

What do you like best?

the fully customized views are excellent.

What do you dislike?

some complex data transfers and analysis could be better.

What business problems are you solving with the product? What benefits have you realized?

clearer focus on what's working and what's not.

GoodData review by Benjamin D.
Benjamin D.
Validated Reviewer
Review Source

"GoodData is a powerful cloud-BI tool with great dashboarding."

What do you like best?

GoodData is very robust and has strong dash boarding and data visualization. They do 2 releases a month as part of their agile development process, so the platform is constantly improving.

What do you dislike?

GoodData still have a lot of enterprise features that could be added to their solution to make it a good fit for a mid-sized enterprise. SAML 2.0 support and cross-project user administration are two areas that jump out.

Recommendations to others considering the product

Definitely spend time looking at GoodData as part of your analysis if you are thinking of a move to Saas BI. Keep in mind that a great, innovative tool doesn't magically solve BI inside of a company - so make sure you that staff appropriately.

Kate from G2 Crowd

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* We monitor all GoodData reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.