What do you like best?
1. Very easy to log into website and create and edit missions (surveys) customized to my needs and edit new asks that come up
2. Easy to navigate on the app - simple - doesn't add a lot of time to my staff's store visit
3. GPS based - helps me manage my remote team across the country
4. Real Time - I can see their results as they are coming in and be notified of certain answers on reports if needed
5. Time Saver - helps me and my team do our reporting faster and with more hard data to report into the office
What do you dislike?
Go Spot Check is always making improvements. Sometimes there are updates (to the app) that are required, which can get to be a little annoying. Allowing the app to auto update is important to reduce problems. On a positive note, all these improvements have made access on the back end much easier!
Recommendations to others considering the product
Give it a shot! The staff is incredibly helpful in learning your business and educating you on how GSC can help your business. They aren't pushy, just want to help you, help your business. It's easy to get your users on board and I cannot rave enough about the real time, hard data you can utilize to show the good or bad out in the field, which allows you to seek opportunities for improvement and overall improve your bottom line!
What business problems are you solving with the product? What benefits have you realized?
This has helped us communicate data we know in the field to the office bound staff. Putting hard numbers and actual data to anecdotal facts has helped us tremendously. We know understand the impact other brands have had on ours, can measure their promotional activity against our actual sales, and so much more! It also adds a level of accountability to the field team.