GoSquared

(33)
4.5 out of 5 stars

GoSquared enables businesses to understand and communicate with their customers.

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GoSquared Features

Metrics
Sessions - Digital Analytics

Accurately measure total web traffic and present data elegantly.

94%
(Based on 29 reviews)
Engagement

Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc.

89%
(Based on 29 reviews)
Entry and Exit Pages

Accurately determine where most people enter your site and where they leave and present data elegantly.

86%
(Based on 28 reviews)
Standard Event Tracking

Software automatically tracks standard user actions.

88%
(Based on 27 reviews)
Custom Event Tracking

Able to set up custom variables to track any user activity on the site.

90%
(Based on 23 reviews)
Retention

Accurately measure bounce rate.

91%
(Based on 26 reviews)
Return

Track user return rates and related metrics.

n/a
Conversions

Track what proportion of users convert via a certain action.

93%
(Based on 22 reviews)
Funnels

See how many users proceed down a certain path to conversion.

n/a
Reporting
Real-Time Reporting

Obtain live data for who is currently accessing your site.

98%
(Based on 28 reviews)
Trending

Report on how any user activity has changed over time.

91%
(Based on 29 reviews)
Retroactive Reporting

Report on user activity in the past and set up predictive models for the future.

86%
(Based on 25 reviews)
Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

86%
(Based on 23 reviews)
Mobile Reporting

Analytic tools are also available for mobile and tablet versions of websites.

86%
(Based on 23 reviews)
Unification Across Devices

Able to unify user data across devices, recognizing returning users.

91%
(Based on 24 reviews)
Custom Reports and Dashboards

Allows users to easily build customized reports and dashboards.

90%
(Based on 22 reviews)
Communication
Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Not enough data available

Notifications

Delivers notifications to both sides of the conversation.

Not enough data available

Targeted Emails

Sends automated emails to further engage clients and potential clients.

Not enough data available

In-App Messaging

Allows for live chat to be enabled within the app for customer help.

Not enough data available

Other
User Data

Able to access user-specific data such as location, language, gender, and activity while on the site.

84%
(Based on 27 reviews)
Site Search Reporting

Report on keywords used in internal searches.

n/a
Load Time Monitoring

Track load times on different devices and systems.

n/a
Campaign Tracking

Analyze inbound marketing traffic to identify which campaigns are working best.

89%
(Based on 22 reviews)
E-Commerce

Track revenue and transactions.

94%
(Based on 14 reviews)
Promotional Messages

Able to deploy promotional or other pop-up messages based on user actions.

89%
(Based on 7 reviews)
Administration Alerts

System can self-monitor critical metrics and alert administrators when they reach concerning levels.

87%
(Based on 23 reviews)
Internal Use
Customization

Not enough data available

Conversation Archiving

Archives conversations in a separate location for later reference.

Not enough data available

Lead Development

Enables employees to denote potential customers.

Not enough data available

Knowledge Base

Establishes a knowledge base for employee reference during conversations.

n/a
Team Inbox

Provides a central location for help requests, helping employees respond sooner.

Not enough data available

Customer Profiles

Allows for the creation of profiles for contacts and customers.

Not enough data available

Administration
Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

95%
(Based on 28 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

88%
(Based on 23 reviews)
API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

95%
(Based on 19 reviews)
QA Testing

Able to test that event and variable setup are reporting data accurately.

91%
(Based on 18 reviews)