What do you like best?
GoSystem’s diagnostics, while annoying to solve, are helpful in letting the user know what is preventing a filing from being substantially complete, and for some errors, will direct the user directly to the input causing the error. Organizer view and tax view help me know when I am in a screen where my inputs are hard coded and not. The import and export functions make data upload and download super easy; reducing the load on the associate to manually enter values from a return spreadsheet.
What do you dislike?
Diagnostics explanations are hardly intuitive, and often times are surrounded by bundles of XML code, making it difficult to ascertain why an error is even happening. The platform itself requires extensive training to become familiar with.
Recommendations to others considering the product
Customer support can take a while to get on the phone with given the sheer volume of calls they receive from tax preparers, but the support I have received has generally been pretty good.
What business problems are you solving with the product? What benefits have you realized?