Easy to use
Great feature set that doesn't need to be done when in a remote session
Able to add printers and map network drives with ease
Creating reports of current users on the system and the ability to rerun these reports on a daily basis
Mapping network drives, Finding software on pc's, Adding new software to computers, Ability to update GPO policy.
Company not having any means of resolving issues remotely. Discovering this software has been a great addition to this department. Instead of traveling for 45min to our offsite location, we can address it right from our main office in 5 minutes
We have been now using software to deploy software, which is a great asset to us since it can all be done on the back end.
The ability to track down the computer that the user is on has been very handy since many users do not report the computer name when reporting any technical issues. Also very nice to have the ability to check the password history as well as perform many Active Directory task right within the console without having to go out and run AD users and computers console separately.
Can also use different means of remote control using the same console. Can choose from Goverlan, Remote Desktop and other common remote connection means