Complex IT Systems Management Made Easy. Get broad-scope, enterprise-level administration of your users & machines along with industry standard encryption & security. Empower your IT staff with instant access to real-time information and tools to address issues quickly, efficiently and dynamically.
Goverlan Reach is a program that is easy to use, quick to give great details, and great to manage multiple computers with. I can see my computers, who is on them, have access to the Task Manager for quick fixes for problem software and push out software to a computer.
Sometimes the Goverlan Reach client gets suddenly uninstalled off a computer, but it is easy to push it back out and go on. It only takes a couple of minutes to install, but sometimes that extra time is not at the best time.
This is a program that you don't want to spend just a few minutes looking over and calling it good. This is one that you should take the time to watch videos, take the time to demo, and take the time to really look at everything it has to offer. It is very versatile in everything it can do, but it is not 100% intuitive with how to actually do it. Once you understand all it can do, this program will be a great tool in your belt.
With the remote connection, I can see my co-workers screen while on the phone with them and not have to go to visit them in the other buildings. With the ability to access the Task Manager, I can remotely kill a program that is causing troubles and start it right back up again for them.
Process automation is the primary reason this tool is so powerful, without requiring a time consuming investment in scripting for one-off tasks. The remote management feature is quite handy, but not unique until combined with the automation. The Reach Server component is now both the RMM gateway and an important logging and reporting tool - what was good in previous versions is now indispensable. The complete suite covers the majority of desktop management duties, and the more you put into learning the automation processes, the more you get out of it. The price is right, too!
For any automation task that affects more than a few dozen endpoints, the workstations running Goverlan had best be fairly beefy - depending on the task, a few hundred endpoints can bring a quad core machine to 99% utilization. Know that going in, and it's not a big deal. Change control is either too hard for us to figure out or non-existent, we rely on external documentation. This is a problem because with great power comes great responsibility! I would hope to see the logging and auditing extended via the Reach server in the future.
Demo, trial, watch the webcasts. For what it does it's straightforward, but complex tasks require forethought. Don't do a 30 minute skim and think you've come close to understanding what you can accomplish. If you've done a fair amount of scripting, that will help you appreciate what they're doing under the GUI.
Mass deployment of software, mass configuration updates - did you want SMB1 disabled RIGHT NOW after that security scare? Don't want to wait for GPO's to get updated? NO PROBLEM.
Quick acces to all the information I need about our computers and users.
A lot of local information is available from the Goverlan administration console which facilitate the workflow without bothering users with remote control.
The new console is great, I have fast access to plenty of information about my hardware. I only scratched the top of the Process Automation, seems to be able to complete a lot with this feature.
Looooove the fact that I can now remotely access computers outside my local network, my sales reps love it also.
I had issues with the GUI in the diagnostic section with the previous version but the Goverlan Reach console is a lot better in terms of speed.
The software is reliable (never crashed on me), UI friendly and the information provided by it is reliable. Easy to maintain also. The price is low regarding the benefits you can have from the software. I have not upgraded it yet so impossible for me to say if the process is easy or not.
Easily manage/support/gather info on any computers in our infrastructure.
Access computers outside of my LAN quickly.
Automate process with different scope.
Easy to use
Great feature set that doesn't need to be done when in a remote session
Able to add printers and map network drives with ease
Creating reports of current users on the system and the ability to rerun these reports on a daily basis
More tutorials on how to perform some of the automation task
Do not go with any other software, this software will meet and exceed any other out there
Mapping network drives, Finding software on pc's, Adding new software to computers, Ability to update GPO policy.
Company not having any means of resolving issues remotely. Discovering this software has been a great addition to this department. Instead of traveling for 45min to our offsite location, we can address it right from our main office in 5 minutes
We have been now using software to deploy software, which is a great asset to us since it can all be done on the back end.
The ability to track down the computer that the user is on has been very handy since many users do not report the computer name when reporting any technical issues. Also very nice to have the ability to check the password history as well as perform many Active Directory task right within the console without having to go out and run AD users and computers console separately.
Can also use different means of remote control using the same console. Can choose from Goverlan, Remote Desktop and other common...
Able to manage Active directory functions
Able to remote to users that are working from home
Able to gather information on the user's computer
Able to map network drives on a workstation without remoting in to that workstation.
There is not much I dislike about Goverlan. I would say it could use the ability to show how long a person has been logged into a workstation. The power options displays who is logged into the workstation, but not the duration. I would like to see a feature to monitor network bandwith, and traffic.
Goverlan is a very powerful tool to use in any network environment. The support team is very good at helping you if you get stuck.
Troubleshooting day to day issues on users' workstations. The benefits is that we are able to assist them whether they are in the office or working remotely.
I love the ease of agent installation. Another great thing is the client software does not require a back end server but still remains fully featured.The remote control client is also very light weight and I enjoy that it is a separate program from the main software suite and can be ran on its own.
I dislike the random authentication issues with certain PC's. Often you will also encounter strange issues if a PC has a weak network connection or slow connection speed.
Create a dedicated admin account for this software to use. It will make agent installation and just about every other feature much more simple.
Accessing computers more easily and efficiently and also being able to pull hardware information without having to physically be at the unit. For example serial numbers and express service codes as well as model numbers.
Ease of use and the technical support is the best. Easy to manage computers on our private network. Easy to make almost any configuration changes on a client PC. Love the Process Automation, it makes our job much easier. Easy access to local drives, printer settings, Remote Control...We love just about everything Goverlan has to offer.
I wasn't aware of Asset Management. I would like to know more. We need to track replacement hardware used in machines. Would also be nice to have Original Key entry locations, as Microsoft changes the Office key after install.
I would strongly consider using Goverlan.
Simplified Computer and User management. Working with Goverlan has made our I.T. Department "Rock" with our end-users. They love how quickly we can access their machine and resolve the issues, sometime entirely behind the scene.
The reporting and automation features as well as the many remote desktop options. Being able to install agents remotely and silently in order to view system info is amazing. The support is hands down the best in the industry. Don't know how to do something? Simply chat with them from their online chat at goverlan.com and within min, you are connected with someone who is able to assist you with getting your project setup.
Older versions were a bit buggy, however no issues in last several updates. I wish there
If you are looking for a solution to help manage AD, remote pc's, as well as run scripts in order to pull information from pc's anywhere on your domain, this is the tool for you.
Allows help desk to assist with more troubleshooting and one call resolutions without having to leave their office. This has allowed more time to be freed up for our PC techs to work on other things.
I like Goverlan's centralization of tasks. This product was recommended by a colleague and was ok. The cost was acceptable, support miserable.
I had several issues I needed help with and was given very un-enthusiastic support. Basically, for setting up the Reach server, it was RTFM. Considering I purchased 2 full licenses, I expected much more. When viewing a list of systems on the display, it continually had delays updating as I was scrolling through the list. I've written Powershell scripts that do most of the tasks I purchased these licenses for, so I no longer use it. Disappointed with all the hype versus reality.
You will be expected to solve your own problems. As normal, Google is the tech's best friend. There aren't very many automation examples and no help available if you are not doing exactly what is in their YouTube videos.
Centralized IT management - none, I stopped using it after about 4 months.
I love the fact that this program is easy to use, the interface is very intuitive, and he has all the tools that I need to perform my work. The remote features and the integration we active directory makes this a very good program for us.
The interface could use a little bit of work because it does not feel very professional, and the price is a little bit steep but I still pay for it and like it and use it every day at work.
Make sure you assess your needs before you actually ordered the program so that you don't end up with things that you don't need or buy less than what you need
Remote controlling all computers is now a breeze and I can push software to our computers through our Network without having to use policies. I love that I can troubleshoot our computers in a quick manner from only one software.
The ability to see what programs are installed, view event viewer, and remote control the pc. Can also look at the files and folder on the hard drive. The ability to restart or power off the pc remotely. Easily delete files and/or folders from the hard drive.
I have not found anything I do not like about this product.
This is a great product that can do many task behind the scenes. Remote control is quick and easy to use. Easily check to see if unapproved software has been installed on the pc with out the user knowing. You can search by pc name or user id/name. Also run remote commands on the pc being worked on. Ability to stop and start services on the remote pc. Look at printers installed, mapped drives, update group policies, and many other tasks without interrupting the client.
Looking at event viewer to see what issues are causing pc issues. Being able to remote the pc to fix the issue quickly. Remove unwanted files and folders from the hard drive.
The ability to gather any information I need about an end users computer from one location, as well as perform remote installs of software and printers makes my work simpler than with other remote software tools.
Occasionally I'm unable to connect to a remote system because Goverlan did not update the IP addresses of domain attached computers. In that case I can usually talk the user through finding their correct IP address and connect using it.
There was a point in time when Goverlan would max out my CPU and cause my computer to become completely unresponsive, forcing a manual shutdown. This seems to have been resolved with updates.
Get training on how to use Goverlan. It can simplify a lot of tasks if you know how to use the available features.
I primarily use Goverlan as a desktop support tool. There are some instances when I use it for remote server administration.
Simplicity of operation is very high for such a feature-packed product.
My biggest complaint is that (even though you can SSH or VNC to other systems) the client itself only runs on Windows.
If you are primarily doing support from Windows (and especially to Windows), you can't go wrong with Goverlan Reach. If you need to control VNC or SSH sessions for other platforms, you can also do that, although the SSH client is certainly not the most feature-full one in existence, yet it gets the job done well enough. However, for Windows systems, it is exactly what you would want to do remote support, after-hours management, and more.
We use it for remote management of PCs, with concurrent view of the desktop as a user is active, or with silent command line access. We also can remotely run and monitor more intensive virus scans when we are alerted to potential infections by our AV product, without having to go on site (across 35+ buildings) for each alert instance. We find it much easier to help the users with typical problems, because without the necessary travel time for our technicians to go on site to each location, we can cover many more problems in a day.
The best part of Goverlan is how easy it is to use. It can pull computer names from AD and keeps a "history" of the programs installed on a computer as well as its basic info (RAM, HDD/SSD Free...)
Sometimes it freezes and you have to disconnect/reconnect. Ive found this to be the case most when I use Microsoft RDP through Goverlan and then disconnect from the computer. It slows me down and causes me to have to reconnect to all the computers I was in. Ususally i just use Microsoft's RDP, but Goverlan has some really nice features.
Goverlan is very helpful when working the helpdesk! It allows me to work on multiple issues/computers at once and saves me at least a hew hours a day.
Half of my job is as the Helpdesk Admin. I use Goverlan Reach every day to assist me in closing user's tickets and getting them back up and running when they have an issue. Much easier than walking to their workstations individually and I can work on more than one at a time.
I like the ease of use. I've used other RMM products and they come with a substantial learning curve. Goverlan was very straight forward to use right out of the box.
Having come from a background using other RMM products the layout of devices/users took a little getting used to. After using the product for a short while I'm able to navigate the product easily.
Try out other RMM products first. Then give Goverlan a try. Its easy to use and does what it needs to do very well.
I use Goverlan for inventory of my assets. We have 2 locations and several salesmen on the road and I need a central place to see who is using what equipment and where. The remote desktop feature saves a lot of time when providing support to remote users as well.
Everything, the ability to remote access an end users session in real time has been a huge time saver.
The Price is extremely reasonable, worth every penny.
Support was amazing, very easy to understand training videos and documents, support staff were very quick to respond and solve any issues I had. Overall just an amazing experience.
Not much, the Reach application likes to freeze every now and then, but overall not terrible.
The ability to have users show me what they are having an issue with when off-site alone was well worth the purchase price.
I like that Goverlan is able to provide me with all information about a workstation of server and also that with Goverlan Reach I am now able to remote into workstations at our remote offices or when our users are working from home. I like that I can manage active directory objects (computers, users and groups) from goverlan. I like that I can run automated jobs from goverlan and have it email me the results. The ability to remotely restart workstations, services, remap drives, install network printers. Deploy software and scripts to workstaitons and servers. Send broadcast message to all workstation when email is down.
I have not found anything I dislike yet. but it would be nice to see more new features like the ability to monitor active directory changes additions which will send email alert to the administrator whenever a changes was made. I didn't like that I am now not able to see the product keys for MS office and other software installed on workstations, because I used to be able to use that to make sure we don't have any computer using the same product key for software.
The ability to assist my users when they are working outside of the office. Also to be able to generate report about a user or workstaitons/server, software installed on the workstaitons or server in doing so I am able to provide recommendation to upper management what hardware need to be upgraded.
I like the ability to remote on to a computer and be able to troubleshoot the user's problem. Another great benefit is the ability to set up automation to perform bulk actions on many computers at the same time.
I wish that there was a Chrome extension in order to allow the same functionality on a Chromebook as well as a PC.
Take your time in setting up the automation scripts. It takes awhile to get them right but when you do, it will save you a lot of time. Keep a test computer handy to try new things before pushing them out to production machines.
We are using Goverlan as a basic break-fix model, where end users will call us and we are able to fix the problems without having to leave our office.
The best features of Goverlan allow you to take inventory of user and computer accounts with detailed WMI information presented in a user friendly interface. This coupled with process automation and the simplicity of connecting to client PCs to provide remote support is unmatched.
When scrolling down computer or user account lists the columns do not have a fixed position and constantly resize. This is disorienting when scrolling down a the list reading descriptions alphabetically.
Take the time to familiarizing yourself with the software. It is a robust and powerful tool that makes desktop administration a walk in the park if you leverage it properly.
We support multiple locations in our company. Our network infrastructure allows me to support remote sites without leaving the office unless the problem is a hardware issue.
Very easy to use layout. Incredible amount of features for managing endpoints. Software deployment, remote batch file processing, etc. The Reach gateway service is a big plus for remote clients too.
There's no ability (yet) to have multi-seat licenses. Coming from Dameware where I could use my license on 3 devices, it took some adjustment. Have to make sure desktop console is closed before running to a meeting with the laptop and using the console from there.
Do yourself a favor and evaluate it.
Drastically increased efficiency in troubleshooting times, software deployment, and reporting.
I have used Goverlan Reach for nearly three years, across a few versions of the software. When I was looking for a LAN administrations software Goverlan stood out for a few reasons. First, the product delivers a great value for the price. Second, Goverlan has the flexibility to integrate into small networks as well as larger distributed networks. Finally, Goverlan has so many useful features integrated into one package.
Sometimes the Goverlan console crashes and has to be restarted. Not a big deal, but sort of annoying. -- I took some time to get the hang of using the process automation/reporting, it is fairly intuitive one you understand the framework.
On a daily basis I use the Goverlan Reach Remote Control features to quickly support our end users. I really like that I can connect quickly and that the remote access is collaborative (the users and I can see the same screen/session, unlike Microsoft RDP).
I love that the Remote Control feature can tie into Intel vPRO KVM access and Wake On LAN power management capabilities. Even when a computer is powered off, or even frozen, I can use Goverlan with Intel vPRO to power on or reset that endpoint.
I have also used Goverlan's Process automation/reporting tool to gather hardware and software inventories, making my job of maintaining our endpoint computers much easier. -- The Active Directory integration is also useful, providing an easy way to rename domain-member computers, or manage their domain membership remotely.
As a last note, all great software solutions must be backed up by excellent customer support. Goverlan support and sales has always been easy to work with....
I like being able to find client workstations quickly and efficiently. The numerous workstation control features are amazing. Being able to change IP address or add a printer or mapped drive in the background is like magic.
I've had numerous times where the product freezes and I need to quit it in order to complete my task. In fact it's almost every time I use it.
Also I would like to be able to find a workstation based on where a user _was_ logged in, not just currently logged in. - say I need to do work on 'Heathers' computer but it's after hours. I'd like to be able to quickly find that computer without her being actively logged into it.
We were replacing Dameware which was a horrible POS and needed to die a burning death. Switching to Goverlan wasn't that much more expensive and the capabilities are numerous.
I love the fact we are able to view the PC's status, System Information, Printers(Able to Add or Delete), use power options, command prompt and the other features.
The Goverlan Reach Server Agent keeps shutting off so I can't check PC's and User Status. If you do not have access to ALL USERS Profile , Goverlan limits you to do some things like viewing printers or login history.
Automatically start Reach Server
Able to support Users from office. It will save us time from traveling and it's great for recording videos.
The setup and installation was plain and simple. No fuss or hassles and the requirements were very reasonable.
It relies on Active Directory for 90% of its functions AND it lacks imaging/PXE deployment
If you are looking for simple implementation and remote management solution, this is the product to get. Their remote control and remote software installation are simple and easy to do. There is of course a slight learning curve but this is as it should be.
software deployment, remote control
The usability. Very easy to use out of the box and works flawlessly for both users and admins. Very robust and open-minded with many options for many tasks all built in the software out the door.
GUI too pretty (is that possible?) Me and my team feel the GUI looks great, but a bit too great in the idea that it can get a bit cumbersome with all the options and modern look. Needs to be as simple as a ATM interface. Obviously we would need to have all the functions, but perhaps broken down more within other modules or windows.
Making this work in house only over your LAN or extended LAN (site to site) is quite easy to setup and get rolling. If you want the full cloud based setup to be fully functional. There is a bit more expertise needed. But it's still very capable to setup and get rolling fast.
We have a 2nd site in Auckland, New Zealand which is 18 hour time difference from our main site. This has allowed us to troubleshoot, update and other functions that have given headaches in the past
I love when a coworker shows me new features I didn't even know existed such as remotely restarting computers and looking up printer drivers/ports.
Nothing so far. It has helped me grow significantly as a new IT technician.
Try it out and don't be afraid to poke around into the various corners as there is lots of functionality that isn't easy to see right away.
Remoting into computers for support, getting valuable program, printer and system information.
This is an easy to learn, easy to use product that saves a lot of time, frustration and walking. I like the option to view all screens at one time. The product you get for the price is a big plus. I was new to remote accessing when I started using Goverlan. Picked it up quickly and became an instant fan. We have a large number of users that use like products. Goverlan was essential in making adjustments in user options or software adjustment in an efficient, time-saving manner. It is easy to locate computers to connect to.
I have to make an unexpected amount of restarts. Not excessive, usually just unexpected. Now that I think about it, I am not sure I have a software product I do not have to do this with.
If you aren't sure you want to purchase, test Goverlan. FREE. If it isn't for you, nothing lost. I don't believe you will be disappointed.
Goverlan helps alleviate those "quick trips" to user computers to resolve issues. Some take more time to go to the user than to make the repair. The ability to access users working from remote sites, without VPN is a valuable feature. Really nice when needing to accomplish the same function on several computers. I would establish groups of users, open a view for all and perform functions in a fraction of the time compared to touching each computer - IF, they were at their desk.
With the software installed on my server, I like this better than other solutions like Teamviewer as it is all in house. It also doesn't require any agent installed previously on domain workstations. I am able to connect and it installs across the network in the background and I can connect seamlessly.
For the reach service, the host machine still needs to originate from inside the network. If I could get it installed on my laptop, it would be nice to connect back in through reach instead of only supporting remote users, but that is just a wish feature, not anything that would be a deal breaker for me.
I am able to remotely manage all of my PCs across my network from a single console. I can find the machines that a user is logged into and connect instantly.
The ability to deploy programs in mass quantity without having to go to each and every computer in our school district.
We have one wireless lab where it does not work.
Time saving program! Very beneficial if you have multiple computers that you need to deploy to. You can have access to unattended machines, and able to remote in to do repairs!
Faster deployment times, aboe to have testing set up quicker.
Everything, this software has saved me from driving down to different facilities just to fix a small problem.
Once in a blue moon the agent fails to install due to the Admin share problem, it's a rare issue but i can get around it.
Run the trial and talk with their engineers, any and all questions will be answered. This will help in your decision.
Managing a vast amount of pc's, linux and mac box's from any locations has made my job so much easier and saved the company from reimbursing me for mileage that could be reinvested back into other projects.
Goverlan provides me with a powerful set of remote management features, at a price point that was much better than competitors. I'm able to remotely administer systems at multiple locations across our deployment base with minimal hassle of getting connected.
I feel the automation module is confusing and less feature rich than it ought to be, I'd also like to see the Reach server portion be capable of execution scheduled actions so that I don't have to leave a console license permanently tied up.
We have remote employees spread out across the country, Goverlan Reach has allowed me to manage systems that don't frequently connect to the corporate network.
I like that you can view another person's screen without them knowing. Makes it easy to check on your employees to make sure that they are doing what they are supposed to be doing. Connection is quick, and very rarely do we have any issues connecting.
Sometimes when you disconnect the screen goes black for a second. This really is only an issue if you don't want the person on the other end to know that you are viewing their computer.
Great Remote Desktop software. While you can use online programs this product is much cheaper.
We use this for training and for troubleshooting in IT.
I love the fact that not only can we remote into computers, but we also have the ability to perform tasks such as running scripts, rebooting/powerdown machines, account management, etc ...
The graphical interface looks outdated. Could use an upgrade with more colors.
We mainly use Goverlan Reach to remote into users computers and perform account management such as resetting password, moving computer accounts, renaming accounts, etc ...
The ability to remotely do the tasks we need to in order to provide effective support. We are very spread out with 16 different facilities and this has saved us a ton of time.
Nothing serious but having the agent on the computer and it does not auto update when a new agent is out is the only real thing I dislike.
We have been able to get more done with the few IT employees we have because we don't have to spend hours travelling around on problems that take seconds to fix. We also can fix and change things before the user knows there is a problem.
It's pretty easy to use, not filled with bloat or too many extras that take your eyes off of exactly what you need it for. Its light, quick, packed with necessary features and and not clunky.
Initially there's no tutorial or walkthrough to help you figure out how to use it when you first begin so you have to poke around but it doesn't take long to figure out if your already familiar with other similar apps.
Network issues, account lockouts, pw resets, etc. It saves me time from having to get out my seat or travel outside my City to help a user.
Very good value. Tools are very well documented and easy to deploy. Support is extremely helpful.
Reliance on-premise gateway for remote notes. Non-domain joined nodes take a little extra work to manage. Managing workstation needs to VPN home if off site.
Excellent for management of on primes domain connected machines. Remote nodes require gateway server but are extremely reliable.
Management of on premise and off-site notes.
I mostly use reach but also have experience with the rest of the suite. All the tools are awesome and being LAN only helps the powers that be feel more secure.
The interface is a bit over engineered. It is designed like MS Office but there isn't anywhere near enough options to hide them behind ribbon bars.
Remote support to various buildings in a campus and 1 remote site. Not having to waste as much time traveling building to building for 2sec issues. The remote command line is also awesome for basic housekeeping.
Seamless integration into your current AD. Goverlan just worked from the first time I tried it - nothing hard to configure, just seamless integration.
Not a lot to dislike. It would be good if it were a little more accurate in making sure that a software install had completed. But there are other tools that allow you to check.
If you are happy with your current product, at least consider this as a secondary, supportive product.
Remote Desktop, WLAN, Active Directory are all covered and assisted with. I find that it just fills the gap really well instead of the bloat that is SCCM. A lot of tasks are just easier and far more straight forward.
The best feature for us has been the Goverlan Task Manager
The remote install of the drivers often fails and you have to log into the server and install the drivers/client manually.
This is a product that if you try it, you will buy it.
We are able to track system resources all day and when issue arise, we can go to the graph and see what processes where running at that time. It has helped us to identify many application issues that we previously could not see.
The ease of deployment. I love the new feature of being able to authenticate by logging in so I'm able to use it at as many different locations as long as I have an available license that's not currently being used.
I guess if I had to pick something I dislike about the product it would be maintenance agreement cost.
It helps me as an IT staff of 1 be able to support my entire school district in a time efficient matter no matter where I"m at.
It is helpful for installing programs that are not included on our company image as we do not need the same programs for everyone.
For whatever reason I cannot get the agent on every computer. Even wired directly into the network, there's just some machines i cannot reach.
Solving remote software installation or removal, troubleshooting, query searches and reports.
I love that I can install programs, remote into computers, use multiple monitors, and access the file structure.
IP Conflict issue. When DHCP updates and DNS doesn't, you cannot access a computer.
This product is awesome. I have used many but this one is the best.
Software installs, adding printers, looking over resources, remotely assisting users.
This program makes a difference in everyday functions. The ability to automate and to be there for users at a moments notice is something that everyone can agree that is worth investing into. Goverlan has come far ahead of the game to deliver results! Very easy to use and understand what it does. It creates a simplified solution to technical problems and consistency across all computers in one place.
I would like to have Mac supported on this!
Its a great program to use when a company may not have a network administrator always in house. It is very easy to understand and can be a solution to not always having an IT member there.
I have solved full automation of updates, shut downs to save energy and of course remote support to end users quickly and efficiently! The reports are awesome as well!
Instant remote control, a very light client, good pricing, and lots of possibilities
We've seen some flakiness in the "logged in workstations" detection, and had a few hiccups during initial setup and configuration. Outside of that though, everything has gone pretty smoothly.
I do wish that the on-demand support options were a little more streamlined, and that there was a way to elevate permissions when connecting to a non admin user via on-demand.
We made the jump from Bomgar to Goverlan about a month ago, and have never looked back. Not only does Goverlan offer a host of features well above and beyond simple remote control access, it’s also a fraction of the price. On top of that, all of our interactions with sales and support have been stellar. While Bomgar is technically a great product at what it does, the staggering price, and severely substandard customer service that we received, made it a “no brainer”. We’re definitely looking forward to seeing how we can leverage all the additional benefits of Goverlan moving forward.
I love how easy it is to use Goverlan and the different options on how I can connect to something.
Maybe there is but I don't see it. It would be nice if I could take a screen shot of something on my screen and then share it on the computer I'm controlling's screen
It is one of the best remote desktop programs I have used
We can easily connect to a computer anywhere in our environment without traveling to the destination, which sometimes could be 1 1/2 hr drive.
will be able to check the system details without login in the remote and qill be able to access folders and application.
application is not stable and freezes all the time. Information is not accurate and not updated or refreshed.
if product works, it works the best but unfortunately many bugs on the way that needs to be addressed.
we are IT for health related organization. benefit part is been able to access most client station and server remotely and also collect data from each stations d servers.
I like the new organization/layout of the main screen. It seems easier to navigate than version 8.0 for my needs. I especially like the ability to save templates for the deployment of software and patches.
So far, not much. Lots of good improvements over v8. I guess I would have liked the update to Goverlan Reach from Goverlan V8 to be a little less labor intensive, but even that process was pretty easy.
It' s a real time saver. I'm a part time technology director for a small public school, and it is a must for my job.
I'm using Goverlan primarily for software and software patch deployment. It tremendously streamlines that process.
The ability to manage remote clients, specifically in the fullness of the toolset that we use to manage our remote clients. Within that toolset, there are a large number of secondary methods available to attack from many angles.
Not much to dislike. I periodically do have issues getting new clients prepped to be fully compatible and ready for management.
The biggest benefits are the ability to fully manage and support clients remotely. In short, there is very little that we can't do remotely. This brings significant savings in the reduction of site visits and the reduction of onsite staffing requirements.
As the title said, the many functions that come with the program like automatic enrollment, queries, reports, easy search, remote access to PCs and servers, Wake On Lan, and process automation.
Sometimes it takes a little longer for a PC to update it's IP address and would hope for an easier way to transfer entire folders when they contain hundreds of items.
Providing all the functions mentioned above in a streamlined way helps save tons of valuable time to get to focus on other things.
Goverlan is great for remote connecting and managing systems in our network.
Having to install agents all the time, because people use slightly different versions of governlan.
It is the best tool for remote support and IT managment. We have tried out using several other solutions. Intel AMT, Microsoft SCCM remote control, team viewer. Nothing comes close to what Goverlan can provide. It is the easiest to use and it works the best out of all of them.
Almost any issue with the PC can be resolved. As well generating reports on software versions or doing a batch change in registry keys across the whole company is excellent.
The installation was simple. The menu interface is easy and very intuitive. Remote access is the feature that we use the most to troubleshoot and diagnose problems faced by users with regards to hardware and software issues. The price is ver affordable.
None. There is actually no feature that we do not like. We have not fully exhausted the use of all the features since we have had this only for one year.
desktop support with hardware and software issues, inventory
I love the ability to do the majority of my desktop support from one program. Everything from remote commands, printers, users, and of course remote desktop support.
Not much to dislike, the interface is getting better and better.
Definitely get this product for you team. You will not regret it. Spend time learning the automation and reporting...they are very powerful.
The ability to train employees remotely as they can watch their screen as well as creating packages that can be scheduled for automation. Automation is huge and the more I can automate, the better.
So many tools all in one area. The reports I can run save me so much time!
There have been a few bugs with the new update, but each time I reach out to your support, I get amazing service!
Use their support! They are more than willing to help and should be taken advantage of.
Network management with a global picture view.
I have every functionality in one software. Active Directory management(users, computers, groups), remote administration/remote management, chat, file transfer, software installation.
There is nothing really to dislike. There are some odd UI behaviors sometimes, but typically they are patched quickly.
I am able to completely manage my IT servers and endpoints from my desk. It is saving time, which saves money.
I like how we are able to push out programs to remote computers. With a large district, we were driving to help users with their problems. Now we can connect to users' machines and provide quicker customer support.
We sometimes have issues with Goverlan not pulling the most accurate data from our DNS server.
It is a well rounded system. It allows administrators to remotely control users PC as well as silently install programs. Installations can even be scheduled to install after hours.
We provide IT support for a large school district. We have benefitted from the ability to remote into users computers and not have to drive to each location.
The ability to push programs, settings, files or folders to one or all of our machines at once. Need a Java update? Push it out now, and know it is done. Need to remove toolbars? Run a VB script against all machines reporting it.
Every aspect of a machine is available for scrutiny or change. Reports on nearly anything about machine are clicks away, without walking to the machine.
Agent based connectivity can be a bit temperamental; DNS issues can throw entire groups offline.
If you have several connected locations with many machines at each, then this can help one or two techs manage the entire "wide area" landscape of the business without the need for travel.
No need to hire additional techs when all machines are a click away. Remote administration, control, and information gathering is done over the network. All data can be compiled into useful reports quickly and concisely.
One of the best features of Goverlan is the variety of remote connection protocols it supports. We support various configurations in a variety of locations, so we aren't always able to use RDP, etc. This flexibility is a huge plus in our work environment.
The user interface could use some refinement. This has gotten better since the last version I used, but they have room for improvement. It takes a while to learn the features and their locations within the app.
Give it a try if you're unsure if it's a good fit.
Remote desktop support plays a huge roll in ensuring our clients issues are fixed and Goverlan gives us nearly every tool we need to accomplish this.
I love the interaction between Goverlan Reach and individual computers. The flexibility and control as an administrator to: support, report, and push out updates and changes is fantastic!
Although I love the ability to manage files through the reach console for devices. I believe there are some bugs to it.
I have realized numerous benefits for this program including the ability to manage and support my staff outside our network using goverlan reach. Another benefit is being able to silently push updates or programs out to computers without interrupting the daily routines of staff/faculty.
Intuitive to use - I did not need to go through training to start using
everything is working as intended for our use
security / cost
Helping users to accomplish their job, use the tool for both training and troubleshooting issues. This was a good solution to help users as we went to cloud based and need to be able to help users with issues they were having as we transistioned.
The tools are leaps and bounds better than competitors. Features like ability to remote into a user's PC by searching with their username compared to having to have them figure out what PC they are using.
I wish there was a way in the admin console to search to user and find their logged in PC's more efficiently. Something similar to remote control program.
Remote control is a huge plus. The admin console gives our techs access to information used to quickly fix issues, remotely and sometimes without the end user being disruptive.
Ability to provide remote support to our end-users who rarely authenticate against our domain. We are also able to remotely authenticate for users who are prompted for elevated credentials.
Learning curve for deployment tasks. When trying to deploy software, the knowledge required to set up scheduled tasks and deployment tasks is not necessarily the most straightforward.
We are now able to provide remote support and see the dialog windows asking for elevated credentials. Also able to easily provide remote support to our end-users in different states who rarely authenticate to our domain.
I can remote in to any remote employee across the country and even turn on their computer by using Wake on LAN.
When I close Goverlan, sometimes it doesn't free up my license so I have to go into the online portal and release my license for a different user to log in.
Deploying software is a lot easier and helping employees without physically having to be their really helps.
Goverlan saves me drive time to all of our remote sites.
No dislikes so far. The product has met all of my expectations.
Remote access at facilities without local Tech Staff.
The wide swatch of options for remote management
Seems to crash more than is ideal. Some features are unreliable
Good tool, many uses
Management of 1000 PCs across multiple locations
The ability to shadow users, troubleshoot issues and run commands in the background. Windows updates and other simple task can be schedule with a simple command.
That all of the benefits of Goverlan are spread throughout different levels of the application.
Purchase Enterprise license more BANG for your BUCK.
Technicians are able to quickly assist end-users with issues and update software regularly with a few commands
this software so far as done everything i need. IT even does thing is never thought it would do.
the program locks up a lot. i have this software on multiple different computers and the software locks up on every computer.
this has solved many problems for the work place i use it at. it helps a lot when we need to get inventory of machines.
I like the robustness of tools that are packed into this software.
Could use a little refinement in the UI, some things don't work as advertised for one reason or another.
Mass deployments of policies, remote desktop inside and outside of the firewall.
I work within a company that has multiple site, Goverlan Reach allows me to assist users quickly regardless of where they are physically located. This is a major asset for our team and allows the quickest response to technical issues..
After 6 months of use I have yet to find a feature that I dislike, everything has worked properly so far. We were able to easily implement the software and new staff members were able to pick up on how to use it quickly.
As an IT staff member I primarily assist users with technical issues using GoverLan Reach., the ability to help users no matter which site they are working at has improved quality of service.
Easy interface to use and I like the new updated look to it. Navigates the same.
Crashes often, especially in the middle of pushing out software to machines.
Simply pushing out software remotely--would like to start using the remote function.
To be honest there is not much to not like with Goverlan
I am really struggling to find something that I don't like
Don't hesitate with at least trialling this software.
Software deployment, remote desktop and server support.
The intergration of the product with Active Directory. It is very easy for us to find a user and what computer(s) they are logged into to resolve the issue. Love the remote desktop intergration.
Would love for multiple users to remote into the same workstation/server
We are able to quickly see what the enduser sees and get quicker results. We can also easily get to a user's hard drive and load files, delete files, etc.
Remote capabilities work great, and the scope actions really save a lot of time when deploying software among other things
Somtimes the reach server chrashes and does not get logon events and crashed which causes us to not be able to tell what user is logged into what workstation
pushing software, remote access
AD integration, many powerful remote workstation support tools.
No real dislikes, but a non-admin level of the software would be nice. We have some staff members that only need to have screen sharing needs for remote support (like Teamviewer) This way we could completely eliminate the need to also maintain copies of Teamviewer.
Remote support of workstations with out having to coordinate with end users.
The array of remote management tools that allow for changes behind the scenes
Crashes when multiple remote sessions are connected simultaneously (tedious)
Have someone who knows the ins and outs, to administrate the program for your department when possible.
While we have not incorporated it yet, being able to support entities outside of our internal network will prove beneficial so on-site trips are not as necessary.
I like the seamless remote capabilities to help other users and also the ability to automate reports.
I can't think of anything I really dislike
One use that really comes in handy is the ability to start and stop services, especially when something happens with the antivirus program.
i can literally have a full computer profile using this amazing software
dont like the fact that i sometimes have to re-install the agent
easy accessibility to users
The new redesigned interface. It is more simplistic and easier to use.
The search feature. I am still unable to search by last name or parts like I can do in the normal Active Directory Users and Computers app. I want to be able to search multiple attributes without having to specify it in Goverlan.
Everything. Application Deployment, Remote Services, and easy to create reports.
The remote admin gui to allow me to administer pcs in a friendly environment
I do not have a proper dislike feature in goverlan. I find that what you get for the price is quite acceptable.
Remote control and remote administration with a user friendly GUI
Easy control and Power shell Auto scripting
I don't like the interface, would prefer something more flat and clean
Push out software to key users
Compared to gotoassist and skype, this tool is simply better in that it allows more features and views, and is faster.
Full screen can be modified slightly better to show more, but still fine.
Remote assistance to users in a work environment
The ability to manage all assets (Software, remote desktop, file transfer)
There are some issues when connecting to devices that are not connected to the same network.
Remoting in with end users, deploying software on computers and managing hardware remotely.
remote control of network PC's, detailed system information
report creating is not very intuitive bsing able to find what attributes contain what informationis not alway obvous
it has provided us with better auditing and reporting tools
replaced our existing dameware product with remote control remote removal of software and auditing
The possibility to share information in teams
The credentials are not applied when using agent manager. or When installing Agents via Goverlan Reach Console
Make it more usable in a non-ad environment.
Goverlan reach should be rethought as it is highly difficult to have incoming ports open at the enterprise level.
Remote access, Information gathering, troubleshooting etc.
Remote access to the desktop is a snap. As well as polling information
The product has been updated numerous times lately, it's hard to stay current and I'm not sure they've all been improvements
Definitely, good product
Remote control to users desktops, as well as management of the workstations for software controls, disk space checks, etc
Easy to use, reliable, and definitely a time saver in regards to remote support.
Software is easy to use and easy to understand and I do not have any dislikes at this time.
Remote support and Remote Desktop solutions.
The amount of power with scope actions to make changes to the environment.
A bit more support on the deployment side when first purchased. Also will not always reliably find the computer a user is loggers into.
It would be great to have built in scope actions to modify. It’s always starting at zero.
Reduced the amount to time to resolve issues without having to always go to the user. Great for mapping drives and printers
The ability to remote into a cooler with one click, see all data about that computer and better attack any issue that had come up.
Full screen animation is annoying but you can turn it off!
It makes managing 3 diffferent domain a breeze, and the use of wild cards is more than helpful
Reach server is a bit of a hassle to setup
AD Management and software deployments with minimal interaction
The many capabilities. From pulling statistics on CPU/Memory usage, to serial numbers, to package deployment.
The interface could certainly be more intuitive, but it's great once you learn it.
for the price it's great!
Has saved us many trips to client offices.
I enjoy how user friendly this product it.
not being able to use it on 2 screens at once
Helping our retail stores with computer issues and walking them through how to sole them.
I like being able to remote into thin clients. Because we are mostly a thin client based network. Its nice that the software leave such a small footprint.
Find users by name almost never works. It to invasive on ad to troubleshoot
Remoting into thin clients
I like the way goverlan works with Active Directory.
I wish the cost could be lower for my technology team. We use one copy now between 5 people.
Time an distance are two problems solved with Goverlan.
Simple interface to remotely connect to clients. Great technical support.
Many options to explore. Would like more canned templates developed for easy implementation.
GoverLan has helped us to remotely support our clients and push software updates very quickly to get people up and running
the application fast and easy to use, even for first time users
nothing in particular, the interface is improving with each update
access to remote locations to Fix Computers
This is great software to use for remote support of end users. Very easy to use.
No real issues using it excepts sometimes if doesn't connect just have to restart the server part.
End user support and software deployment remotely
I like the way you can install software on the machines and also remote control
Better information on how to upgrade the software we have an update and I downloaded it and ran it but it is still telling me to upload the software and do not know how to look at what version I am on
Mainly the connect software and the rebooting of the machine along with the chat
create scope and deploy and uninstall software
all the features are awesome. and the good thing is that you can work in background of the enduser pc
everthing is centralyzed easy to manage
Has a lot of features, remote support is easy and sending out new software or making changes remotely is easy
Having trouble configuring the reach server to share tasks with
the features I liked best are remote access
the program sometimes crashes and does not respond
get it and use it
fixing computer issues remotely
The silent mode and the all type connections aailable
Subscription model is very annoying compared to one time cost
We are solving reaching the client in a timely manner without having to move personnel around the area.
We can help you find the solution that fits you best.Chat with a G2 guide