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Goverlan Reach is a program that is easy to use, quick to give great details, and great to manage multiple computers with. I can see my computers, who is on them, have access to the Task Manager for quick fixes for problem software and push out software to a computer.
Sometimes the Goverlan Reach client gets suddenly uninstalled off a computer, but it is easy to push it back out and go on. It only takes a couple of minutes to install, but sometimes that extra time is not at the best time.
This is a program that you don't want to spend just a few minutes looking over and calling it good. This is one that you should take the time to watch videos, take the time to demo, and take the time to really look at everything it has to offer. It is very versatile in everything it can do, but it is not 100% intuitive with how to actually do it. Once you understand all it can do, this program will be a great tool in your belt.
With the remote connection, I can see my co-workers screen while on the phone with them and not have to go to visit them in the other buildings. With the ability to access the Task Manager, I can remotely kill a program that is causing troubles and start it right back up again for them.
Process automation is the primary reason this tool is so powerful, without requiring a time consuming investment in scripting for one-off tasks. The remote management feature is quite handy, but not unique until combined with the automation. The Reach Server component is now both the RMM gateway and an important logging and reporting tool - what was good in previous versions is now indispensable. The complete suite covers the majority of desktop management duties, and the more you put into learning the automation processes, the more you get out of it. The price is right, too!
For any automation task that affects more than a few dozen endpoints, the workstations running Goverlan had best be fairly beefy - depending on the task, a few hundred endpoints can bring a quad core machine to 99% utilization. Know that going in, and it's not a big deal. Change control is either too hard for us to figure out or non-existent, we rely on external documentation. This is a problem because with great power comes great responsibility! I would hope to see the logging and auditing extended via the Reach server in the future.
Demo, trial, watch the webcasts. For what it does it's straightforward, but complex tasks require forethought. Don't do a 30 minute skim and think you've come close to understanding what you can accomplish. If you've done a fair amount of scripting, that will help you appreciate what they're doing under the GUI.
Mass deployment of software, mass configuration updates - did you want SMB1 disabled RIGHT NOW after that security scare? Don't want to wait for GPO's to get updated? NO PROBLEM.
Quick acces to all the information I need about our computers and users.
A lot of local information is available from the Goverlan administration console which facilitate the workflow without bothering users with remote control.
The new console is great, I have fast access to plenty of information about my hardware. I only scratched the top of the Process Automation, seems to be able to complete a lot with this feature.
Looooove the fact that I can now remotely access computers outside my local network, my sales reps love it also.
I had issues with the GUI in the diagnostic section with the previous version but the Goverlan Reach console is a lot better in terms of speed.
The software is reliable (never crashed on me), UI friendly and the information provided by it is reliable. Easy to maintain also. The price is low regarding the benefits you can have from the software. I have not upgraded it yet so impossible for me to say if the process is easy or not.
Easily manage/support/gather info on any computers in our infrastructure.
Access computers outside of my LAN quickly.
Automate process with different scope.
Easy to use
Great feature set that doesn't need to be done when in a remote session
Able to add printers and map network drives with ease
Creating reports of current users on the system and the ability to rerun these reports on a daily basis
More tutorials on how to perform some of the automation task
Do not go with any other software, this software will meet and exceed any other out there
Mapping network drives, Finding software on pc's, Adding new software to computers, Ability to update GPO policy.
Company not having any means of resolving issues remotely. Discovering this software has been a great addition to this department. Instead of traveling for 45min to our offsite location, we can address it right from our main office in 5 minutes
We have been now using software to deploy software, which is a great asset to us since it can all be done on the back end.
The ability to track down the computer that the user is on has been very handy since many users do not report the computer name when reporting any technical issues. Also very nice to have the ability to check the password history as well as perform many Active Directory task right within the console without having to go out and run AD users and computers console separately.
Can also use different means of remote control using the same console. Can choose from Goverlan, Remote Desktop and other common...
Able to manage Active directory functions
Able to remote to users that are working from home
Able to gather information on the user's computer
Able to map network drives on a workstation without remoting in to that workstation.
There is not much I dislike about Goverlan. I would say it could use the ability to show how long a person has been logged into a workstation. The power options displays who is logged into the workstation, but not the duration. I would like to see a feature to monitor network bandwith, and traffic.
Goverlan is a very powerful tool to use in any network environment. The support team is very good at helping you if you get stuck.
Troubleshooting day to day issues on users' workstations. The benefits is that we are able to assist them whether they are in the office or working remotely.
I love the ease of agent installation. Another great thing is the client software does not require a back end server but still remains fully featured.The remote control client is also very light weight and I enjoy that it is a separate program from the main software suite and can be ran on its own.
I dislike the random authentication issues with certain PC's. Often you will also encounter strange issues if a PC has a weak network connection or slow connection speed.
Create a dedicated admin account for this software to use. It will make agent installation and just about every other feature much more simple.
Accessing computers more easily and efficiently and also being able to pull hardware information without having to physically be at the unit. For example serial numbers and express service codes as well as model numbers.
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