Quick acces to all the information I need about our computers and users.
A lot of local information is available from the Goverlan administration console which facilitate the workflow without bothering users with remote control.
The new console is great, I have fast access to plenty of information about my hardware. I only scratched the top of the Process Automation, seems to be able to complete a lot with this feature.
Looooove the fact that I can now remotely access computers outside my local network, my sales reps love it also.
I had issues with the GUI in the diagnostic section with the previous version but the Goverlan Reach console is a lot better in terms of speed.
The software is reliable (never crashed on me), UI friendly and the information provided by it is reliable. Easy to maintain also. The price is low regarding the benefits you can have from the software. I have not upgraded it yet so impossible for me to say if the process is easy or not.
Easily manage/support/gather info on any computers in our infrastructure.
Access computers outside of my LAN quickly.
Automate process with different scope.