I love the ease of agent installation. Another great thing is the client software does not require a back end server but still remains fully featured.The remote control client is also very light weight and I enjoy that it is a separate program from the main software suite and can be ran on its own.
I dislike the random authentication issues with certain PC's. Often you will also encounter strange issues if a PC has a weak network connection or slow connection speed.
Create a dedicated admin account for this software to use. It will make agent installation and just about every other feature much more simple.
Accessing computers more easily and efficiently and also being able to pull hardware information without having to physically be at the unit. For example serial numbers and express service codes as well as model numbers.