Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task — helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they are often weak on acquisition.
The Grade.us feature set leaves no acquisition opportunity overlooked. There's a customizable autoresponder system to drip review requests, a simple review invitation feature that allows organizations to quickly trigger the autoresponder (without signing-in to the dashboard), even nicely-printed invitation cards. The review "funnel" can also be triggered by an embeddable review button, live review widget (just click a star to start), or QR code.
Negative reviews are routed to the organization first, at least presenting a opportunity for the reviewer to vent themselves and for the organization to respond before going public.
The system reliably tracks 80+ review sites — all the usual suspects plus many social media and industry sites. Daily email alerts keep the organization current. Positive reviews (or all reviews if you like) may be streamed to any website. All very nice.
Support is snappy and I believe the company is intent on refining and polishing this app over time. I've seen significant development over the last six months.
Five stars for Grade.us!
It's not that I dislike the dashboard, but I think it could benefit from ongoing development. In particular, I want clients to sign-in and more or less discover what they want to know about their reviews, possibly with the help of interactive charts, I'm also wondering if the app could in some way help share positive reviews in social media.
Well, I think it's important to evaluate alternatives if only because needs vary, but I recommend taking Grade.us for a test drive to see it works for your case.
It's clear that reviews are hugely influential, accounting for the movement of billions in revenues. This app helps our clients acquire, monitor, and understand review activity, which in turn engages their clients and drives business.