From the very start (literally the first time I visited their website), I was treated like a valued customer by Gradelink. Any question I had was answered quickly, professionally, and personally. This continued when I started working with Mr. Axel Maldini, who personifies his title of Customer Success Manager. Working with him and Gradelink has been the very best customer service experience I have ever had. I thought customer service at Squarespace was the best but Gradelink really is in a league of its own. Axel responds to every email, question, or request with speed, courtesy, expertise, and care. He goes and find the answers and solutions you need to succeed. He is somehow always magically available, or that is how it seems. Frankly, this experience reminds me of how older generations would talk about the truly
personalized customer service that used to exist but I had never experienced before. Axel takes a true interest in my school and our success. He knows what we are aiming for and makes every effort to make it happen. When you contact a tech company you almost never get a straight answer or a practical answer or an answer that will solve your problem. Literally every single time I have asked Axel a question he has given a clear, efficient, and effective solution. He often includes several possible solutions, anticipating what may or may not work. There simply is no comparison available between Gradelink and other companies when it comes to high quality customer care. Gradelink is the very, very best. Thank you, Axel and Gradelink!
I can't think of anything right now. Perhaps after we've been using Gradelink for longer there might be something in the platform that we want to change but Gradelink seems so responsive to customer wants and needs that I don't anticipate any issues or problems that can't or won't be resolved within a very short period of time. It really is exceptional.
We are implementing Gradelink at our school to improve overall efficiency and to streamline grading, lesson planning, and reporting.