Grasshopper

(40)
4.0 out of 5 stars

Turn the World Into Your Office. Grasshopper lets you run your business using your cell phones.

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Grasshopper review by <span>Morez K.</span>
Morez K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Simplifying your office telephone needs

What do you like best?

Grasshopper is the product you need if your office is always on the go. The product allows you to create one central number with multiple extensions for your employees. This eliminate the need of having so many direct numbers for your clients to remember. In addition, Grasshopper allows virtual faxes. To receive a fax electronically via email simplify your paper, time, and office needs. There appear to be features scheduled to come soon for Grasshopper that can be exciting for small businesses.

What do you dislike?

There is not much to not like about grasshopper. However, these are minutes attached to each package you purchase. There may come a point when you require more minutes or less minutes. Voice mails are passed on via email. This may be a hassle when on the go and need a simple way of just one click feature for voicemail. The app can use a more simplified look and faster speeds when moving from task to task.

Recommendations to others considering the product

If you are going for a more professional look with a central number and extensions without having the man power and resources to create land extensions and office phones, look towards Grasshopper. This allows you to create a virtual office allowing customers to reach departments or employees.

What business problems are you solving with the product? What benefits have you realized?

We are solving our virtual telephone needs using Grasshopper. As we a human services organization, we work in the field more than half the time traveling to our consumers. It is imperative to be able to have a central line for customers can call, receive information, and connect to employees anywhere on the go.

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Grasshopper review by <span>Kevin F.</span>
Kevin F.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great responsive people and willing to work through things if needed.

What do you like best?

I've never had a call drop. The service department did an excellent job of getting a number we accidentally ported to a different system we were trying out and got it back quickly. They have an "old" interface that has some additional functionality like 4 digit extensions and additional call routing options and if you ask them about it they will swap you to the old interface. Speech to text is pretty darned good and any person in the company can be assigned any DIDs, so multiple people can be put into a single extension as either an ACD queue, round robin, or free-for-all. Also, if you ASK, they will set you up with a PC based softphone. It works great and I don't know why they don't push it. Maybe it uses more resources? I don't know. But I use it on my PC with a headset all the time. One other cool thing is that you can actually run multiple businesses with different numbers off the same account. When we first started we had 3 numbers. One was for out WISP, one for our Agent channel business, and a third for PC repair. Later we added two more numbers to the firs two companies and we were able to use one number for one type of add and another for something different and determined quite easily in a short time which was most effective. :-)

What do you dislike?

I'm not fond of the way the mobile app works. You can make outbound calls on the app, but inbound are routed to your cell phone directly. You can configure this to show your company name so every call coming in from grasshopper shows "Your Business Name". Or you can have it pass through caller ID but then you don't know if it's a personal or business call. If they had a full-fledged mobile phone app that you could make and receive calls on it would be MUCH better. Then again, when we were setup as three separate businesses, I was able to set it to show which company they were calling for and answer appropriately. So maybe instead of having a full blown calling app, they should have both.

Recommendations to others considering the product

The only thing I didn't like was the inability to use an actual phone. It was all cell phone. But when I learned through chatting with a tech support person that they had a softphone and they gave me a link, it was simply a matter of buying a headset for my laptop and that improved things dramatically.

What business problems are you solving with the product? What benefits have you realized?

Started out with one person. Growing, adding DIDs, call queues, extensions, direct inward dialing, are all incredibly easy. We now have 9 people on it 5 are in a sales queue, 2 of those 5 are also on a service queue with 2 others. And one from each of those groups is with two others in a billing group. That's some nice flexibility and it was incredibly easy to setup.

What VoIP solution do you use?

Thanks for letting us know!
Grasshopper review by <span>Kaytlyn G.</span>
Kaytlyn G.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Phone forwarding system

What do you like best?

The set up process and the entire interface is so simple and easy to use. Once you have your phone numbers synced you have complete control so any changes can easily be made. The changes take affect immediately so there is no lag time if something needs to be updated.

What do you dislike?

I haven't come across anything thus far that I have had issues with or that I dislike.

Recommendations to others considering the product

It's so simple to use and the setup process is very smooth as well. The customer service has been great so far and the platform is very easy to set up and change with the click of a button.

What business problems are you solving with the product? What benefits have you realized?

We don't have huge call rates but we were in need of an 800 number for a campaign we were running. There wasn't a need to spend the time and money setting up a multiline phone system and this was the best solution for us.

Grasshopper review by <span>Chris D.</span>
Chris D.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Grasshopper is a excellent web based (PBX) phone management service

What do you like best?

Grasshopper allows you to manage your company's phone extension, voicemail, and transfers with ease. You can forward to multiple numbers, have a fax, voicemail to text email and much more. We've used the service for over 5 years and never had an issue.

What do you dislike?

There is nothing I can think of at this time.

Recommendations to others considering the product

I would suggest you try it and see for yourself. Great for startups and small business that expect to grow.

What business problems are you solving with the product? What benefits have you realized?

It allows us to have multiple extensions for sales, support, billing, etc. Plus we have an extension for each employee. Voicemail, etc.

Grasshopper review by <span>Eric M.</span>
Eric M.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Wonderful, Easy to Manage Product

What do you like best?

Grasshopper gives you the ability to manage and customize your company's phone system easily and at a great price point.

What do you dislike?

Only complaint would be the inability to distinguish a Grasshopper call from a direct call when using a cell phone, while still utilizing caller ID. If a current customer calls using our Grasshopper system, it would be nice to know that they 1. Called through Grasshopper and 2. Who exactly is calling.

What business problems are you solving with the product? What benefits have you realized?

In handling product sales it has been beneficial to have the ability to easily modify company main messages and after hours messages. As well as modify forwarding options on a time frame basis per employee. This way our new and existing clients always receive a professional and timely interaction with our staff.

Grasshopper review by <span>Jesika B.</span>
Jesika B.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Not a fan

What do you like best?

It has a fair amount of flexibility once you learn how to use it. You can record your own messages or use their editor. It's fairly easy to make your own greeting.

What do you dislike?

Not great customer support, it's rather expensive, and it offers nothing unique. My one experience with support was less than stellar as the woman sounded like she was 12 and had zero knowledge of the system. It was incredibly frustrating.

Recommendations to others considering the product

If you need the basics and don't mind not having much support, go for it.

What business problems are you solving with the product? What benefits have you realized?

We actually just switched from Grasshopper to RingCentral, so we are bundling our need for individual numbers for VOIP with web demo software, thus replacing both Grasshopper and gotomeeting.

Kate avatar
Kate from G2 Crowd

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