Grasshopper

(35)
3.9 out of 5 stars

Turn the World Into Your Office. Grasshopper lets you run your business using your cell phones.

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Grasshopper review by <span>Morez K.</span>
Morez K.
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Simplifying your office telephone needs

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What do you like best?

Grasshopper is the product you need if your office is always on the go. The product allows you to create one central number with multiple extensions for your employees. This eliminate the need of having so many direct numbers for your clients to remember. In addition, Grasshopper allows virtual faxes. To receive a fax electronically via email simplify your paper, time, and office needs. There appear to be features scheduled to come soon for Grasshopper that can be exciting for small businesses.

What do you dislike?

There is not much to not like about grasshopper. However, these are minutes attached to each package you purchase. There may come a point when you require more minutes or less minutes. Voice mails are passed on via email. This may be a hassle when on the go and need a simple way of just one click feature for voicemail. The app can use a more simplified look and faster speeds when moving from task to task.

Recommendations to others considering the product

If you are going for a more professional look with a central number and extensions without having the man power and resources to create land extensions and office phones, look towards Grasshopper. This allows you to create a virtual office allowing customers to reach departments or employees.

What business problems are you solving with the product? What benefits have you realized?

We are solving our virtual telephone needs using Grasshopper. As we a human services organization, we work in the field more than half the time traveling to our consumers. It is imperative to be able to have a central line for customers can call, receive information, and connect to employees anywhere on the go.

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Grasshopper review by <span>Kaytlyn G.</span>
Kaytlyn G.
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Phone forwarding system

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What do you like best?

The set up process and the entire interface is so simple and easy to use. Once you have your phone numbers synced you have complete control so any changes can easily be made. The changes take affect immediately so there is no lag time if something needs to be updated.

What do you dislike?

I haven't come across anything thus far that I have had issues with or that I dislike.

Recommendations to others considering the product

It's so simple to use and the setup process is very smooth as well. The customer service has been great so far and the platform is very easy to set up and change with the click of a button.

What business problems are you solving with the product? What benefits have you realized?

We don't have huge call rates but we were in need of an 800 number for a campaign we were running. There wasn't a need to spend the time and money setting up a multiline phone system and this was the best solution for us.

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Grasshopper review by <span>Chris D.</span>
Chris D.
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What do you like best?

Grasshopper allows you to manage your company's phone extension, voicemail, and transfers with ease. You can forward to multiple numbers, have a fax, voicemail to text email and much more. We've used the service for over 5 years and never had an issue.

What do you dislike?

There is nothing I can think of at this time.

Recommendations to others considering the product

I would suggest you try it and see for yourself. Great for startups and small business that expect to grow.

What business problems are you solving with the product? What benefits have you realized?

It allows us to have multiple extensions for sales, support, billing, etc. Plus we have an extension for each employee. Voicemail, etc.

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Grasshopper review by <span>Eric M.</span>
Eric M.
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Wonderful, Easy to Manage Product

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What do you like best?

Grasshopper gives you the ability to manage and customize your company's phone system easily and at a great price point.

What do you dislike?

Only complaint would be the inability to distinguish a Grasshopper call from a direct call when using a cell phone, while still utilizing caller ID. If a current customer calls using our Grasshopper system, it would be nice to know that they 1. Called through Grasshopper and 2. Who exactly is calling.

What business problems are you solving with the product? What benefits have you realized?

In handling product sales it has been beneficial to have the ability to easily modify company main messages and after hours messages. As well as modify forwarding options on a time frame basis per employee. This way our new and existing clients always receive a professional and timely interaction with our staff.

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Grasshopper review by <span>Jesika B.</span>
Jesika B.
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Not a fan

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What do you like best?

It has a fair amount of flexibility once you learn how to use it. You can record your own messages or use their editor. It's fairly easy to make your own greeting.

What do you dislike?

Not great customer support, it's rather expensive, and it offers nothing unique. My one experience with support was less than stellar as the woman sounded like she was 12 and had zero knowledge of the system. It was incredibly frustrating.

Recommendations to others considering the product

If you need the basics and don't mind not having much support, go for it.

What business problems are you solving with the product? What benefits have you realized?

We actually just switched from Grasshopper to RingCentral, so we are bundling our need for individual numbers for VOIP with web demo software, thus replacing both Grasshopper and gotomeeting.

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Grasshopper review by <span>Holden T.</span>
Holden T.
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What do you like best?

Simple straight forward pricing, features and a great service. You pay a set fee depending on usage and you can easily rotate who gets called and set basic availability. Unlike most services there's not a per user fee which is perfect. We've been using Grasshopper for 2 years and it's just great.

What do you dislike?

We've had a few problems with dropped calls and quality of the line but their customer service was perfect. They waived our fee for several months while they worked to fix the problem. (We are a UK customer, and they were still new to the market). Other than that, no complaints.

Recommendations to others considering the product

Grasshopper is perfect for medium sized organizations needing to share a few phone numbers. It's inexpensive and really a perfect product.

What business problems are you solving with the product? What benefits have you realized?

Managing a small business with multiple people answering one phone. Before this we had an insane system of who to call and when using call forwarding and all sorts of insanity. Grasshopper just worked. It was easy to setup and was immediately useful.

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