PrimeSuite

(18)
2.9 out of 5 stars

Greenway Health provides healthcare technology solutions such as electronic health record and revenue cycle management software that improve clinical and financial results. These state-of-the-art technologies help providers stay ahead of changing government regulation and provide sophisticated, seamless patient care. Headquartered in Tampa, Fla., the company traces its roots back to 1977 – the early days of health information technology. Greenway has grown into an industry leader in information technology-enabled solutions that improve clinical and financial results.

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PrimeSuite review by <span>Megan R.</span>
Megan R.
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Doing Important Medical Work with Ancient Tech

What do you like best?

I like that, with its very limited abilities, it is trustworthy. I can always count on it to do the very little amount that it is able to do. I never have to worry that information will be lost - which is a problem with other software that we use.

What do you dislike?

The setup and buttons and information are archaic. It feels like using a very old computer and it is problematic. I have to click so many things, I have to pause and click, and pause and click every time I want to do very simple tasks. Also - any time that I want to search our schedule, I have to reload it. There is no way to filter the schedule for open spots, so you have to click through and search and you can only do that for 5 days in a row before you have to reset the information again.

Recommendations to others considering the product

I woudl not recomend this to anybody else. This is an old program and it does not look like they are trying to upgrade it or make it more useful.

What business problems are you solving with the product? What benefits have you realized?

Scheduling appointments, entering insurance info, and tracking future and past appointments.

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PrimeSuite review by <span>Andrew M.</span>
Andrew M.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

An archaic mess that needs to be put down.

What do you like best?

There is not much that I like about this software at all. However, the fact that when you type in a zip code it assumes the city and state is very nice. Also it is pretty reliable, for the little that it does.

What do you dislike?

You have to click so many times. The design is very old and reminds me of a mid 1990s Macintosh. Not at all user friendly, and quite glitchy. The scheduling aspect is very difficult to work with and you always end up having to refresh and re-select different parts every time you use it.

Recommendations to others considering the product

There have got to be many other softwares for medical management and scheduling, this one seems ancient. Go ahead and keep looking until you find a software that is more user friendly for you. This one in particular seems like it is way behind in the field. Other companies probably have much better options and areas where you can move through your scheduling much more seamlessly and without the inconvenience.

What business problems are you solving with the product? What benefits have you realized?

Scheduling appointments and entering information for patients within a medical setting.

What EHR solution do you use?

Thanks for letting us know!
PrimeSuite review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Definitely NOT good for an FQHC - would be OK for a stand-alone practice though

What do you like best?

One of the few good things about PrimeSuite is that it has the ability to capture and display a "Preferred" name.

What do you dislike?

PS Can't display lab values along with dates that the value was collected. It has limited ability to cross-reference different data tables when trying to run reports (you'll literally need to know how to write SQL Statements to get the info you need all in one report). It maps natively to ICD-9 codes and only seems to overlay ICD-10 codes, there doesn't seem to be any native ICD-10 mapping. There is very little support if you are an FQHC (Federally Qualified Health Center) that is running this software. Areas of the program can't be locked down (i.e. the FQHC module) and any user could tamper with the FQHC structured back-end data if they really wanted to sabotage the organization. The user-end security is rudimentary and basically if you build a user profile, they have access to mostly all areas of a patient's chart.

Recommendations to others considering the product

Consider other EMR Software like NextGen or eClinicalWorks.

What business problems are you solving with the product? What benefits have you realized?

We use PrimeSuite as our Electronic Medical Record, however it is bulky and outdated. The billing end is laborious if you are an FQHC and mostly all charges have to be hand-keyed manually for billing to be processed correctly.

PrimeSuite review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Not always the Easiest

What do you like best?

I like that it provides a lot of information about the person and easily shows previous and future appointments that the patient has.

What do you dislike?

It can sometimes be confusing about which appointments patients have had, usually because user error so it is not completely the software's fault.

Recommendations to others considering the product

We use this software in order to schedule, track patient appointments, and see the progress of our scheduled patient visits. Administrators can block off times so other employees can see when and when not to schedule a patient which is a good thing to have. However, I would suggest a different software if there will be a lot of patients considering there seems to be a lot of bugs. I know our office has had a lot of difficulty of the software deleting things or certain appointments disappearing. I will say user error could be part of the issue but I know it isn't always the easiest to use. Some people on the clinical team have used other systems that they enjoyed more and they felt were easier to use. I typically use Greenway for scheduling reports and those are not very easy to pull. I use a remote desktop in order to access Greenway so that is part of the problem but even then the reports are not always simple to retrieve.

What business problems are you solving with the product? What benefits have you realized?

Our company uses this software to track and schedule patients for office visits. It is nice to easily check in a patient and check out a patient and it is also pretty simple to find all the information you need about a patient.

PrimeSuite review by <span>Gary J.</span>
Gary J.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Medical Practice Management

What do you like best?

Vendor support is excellent. GUI is laid out very well.

What do you dislike?

Client installation processes. Requires old outdated software (AdobeSVG) as prerequisites. Doesn't work as well on big high def monitors. New versions have not met date expectations. Updates are late that might cause fines on the practice.

What business problems are you solving with the product? What benefits have you realized?

We manage our systems physician offices with this.

PrimeSuite review by Administrator in Medical Practice
Administrator in Medical Practice
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

greenway

What do you like best?

The interface overall is ok, it is configurable to a point.

the color scheme is ok also.

not much that I can say that is good about this product, but that is true of most EMR programs

What do you dislike?

very slow at times, way too many clicks to do simple tasks.

When any reports are being done, the whole system slows to a crawl.

updates are not tested very well and usually cause issues after they are installed.

Recommendations to others considering the product

evaluate other software before you buy this one

What business problems are you solving with the product? What benefits have you realized?

the only benefits are that it keeps patient records and allows you to bill patients.

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Kate from G2 Crowd

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