What do you like best?
Grenadine's responsiveness and customer support are top notch. They are always available to help me solve any problems I might encounter and are willing to consider, develop, and implement new solutions. I appreciate the fact that my conference attendees have nothing but good things to say about the mobile app and that the number of people using the app has grown over the past two years. It is easy to learn, easy to implement, and easy to use.
What do you dislike?
I don't really dislike anything about Grenadine. Initially Grenadine was intended as a temporary solution but once we put it in place and found that it was intuitive enough for our users to understand, we elected to keep it.
Recommendations to others considering the product
The best feature of Grenadine is the staff. Every time I have had a problem, a question, or a suggestion I have received a response in no more than a day. They are constantly refactoring the software, looking for ways to improve and enhance what is already a great product. The other feature I appreciate is that there are no expensive, exclusive contracts. We have had a number of bad experiences in signing multi-year contracts with vendors whose software than promised the world but couldn't deliver. Grenadine is not like that.
What business problems are you solving with the product? What benefits have you realized?
We host a conference annually for over 2000 honors students, faculty, staff, and administrators. Our conference is composed of 700 or more different presentations and Grenadine allows us to easily map out our schedule and allows our attendees to set up an individual, customized schedule. We have found that approximately 45% of our attendees use Grenadine as their primary source of information about the conference both prior to the event and on site. It provides the most up to date information about what is going on daily and hourly. Because of the overwhelmingly positive response to the mobile app, we plan to cut the number of programs we print by half which will result in a significant cost savings.