Groove

Groove

4.7
(225)
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Groove gives you all your important Salesforce data and features right inside of Gmail. You can quickly see your relationship with any person or company, send email templates, or see who is opening your emails.

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Groove review by Danny T.
Danny T.
Validated Reviewer
Verified Current User
Review Source

"solid automation of sales tasks"

What do you like best?

The ability to create different lines of messaging for the various industries and stakeholders I sell to and automate a good portion of my sales cycle. I have about 10 different flows and it's really nice to be able to just customize a couple lines on each outreach but have a base level template to rely on that I've been able to A-B test with your analytics to prove efficiency. It's also really nice to keep track of where all my leads are in the sales cycle and make sure no one slips through the cracks. The integration to SFDC is also huge for me too to save time on logging emails and remembering what I have/haven't sent prospects previously.

What do you dislike?

I have a LOT of problems with editing templates - particularly in regards to formatting. Links and images are what really seems to throw things off but changing anything (font size, spacing, etc.) is a pain. I get a lot of errors where if I have, say 5 links, I can't get them in the same color and it makes it looks somewhat unprofessional. Or like yesterday, every time I tried to adjust an image it doubled the line spacing all the whole template. After a few image adjustments, the line spacing was like 20 spaces between lines. That's by far my biggest complaint is just the headaches I consistently experience with formatting.

Recommendations to others considering the product

I highly recommend using Groove if you're juggling too many leads and need to bring more automation and intelligence to your sales processes. The ability to create templates for each of your customer personas brings more customization to your messaging and streamlines the process of working sales leads. You'll not only automate a great majority of mundane tasks but also significantly improve messaging and increase sales with Groove's analytics and feedback tools. Before Groove, it felt like all my leads and messaging was scattered and unorganized - frankly, it was stressful and just continued to pile up. Now I can login to Groove and trust that everything is in one place and the path to hitting my sales targets is clear and manageable.

What business problems are you solving with the product? What benefits have you realized?

The problem I'm solving with Groove is I work way too many inbound leads (from different industries and with different roles) to customize emails for every touch in the sales process and keep track of what stage they are at. Groove simplifies that and significantly speeds up my workflow. My messaging and sales game is always getting better too as I utilize the analytics to consistently A-B test and see results on what my prospects respond best to. Knowing what customers have opened/clicked links is really nice too and helps with my timing for follow up calls. All the same problems and benefits are true for the customer success program we're building out as well. I will say though, there could be more customization to serve customer success workflows than is currently available (i.e. Groove scheduler options to schedule many people during a single time slot for large web training sessions). Groove seems totally geared toward sales but I feel like your team has an opportunity to build some features and serve the market needs for customer success/user adoption.

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Groove review by Chase B.
Chase B.
Validated Reviewer
Verified Current User
Review Source

"Groove rocks"

What do you like best?

I love everything about Groove. It has made my life so much easier for communicating emails to clients in mass quantities.

What do you dislike?

The feature where you can only send 1 email per minute if you need to use the 'send all' feature. This inhibits me because it forces me to send emails one at a time by clicking and I am up to over 400 clients. This wastes a ton of time for me in the morning when I'm trying to send time sensitive emails to my clients that need to be in their inboxes at the same time. If I click the send one per minute feature, then it would force my clients to wait over 6 hours for an email which would make the communication worthless. I think if Groove allowed for you to send 500+ emails at once and it didn't take 1 minute per send that I would use it even more and it would make their product a lot more reliable to use and engage in.

Recommendations to others considering the product

Use it all the time and explore all the features it has to offer. I have been using it for over 5 months at my current job and it has made my life a lot easier.

What business problems are you solving with the product? What benefits have you realized?

Marketing emails have been the biggest benefit by far. Being able to communicate with my funnel and send them emails all at once at a prompt time allow me to properly engage them.

What Sales Engagement solution do you use?

Thanks for letting us know!
Groove review by Austin O.
Austin O.
Validated Reviewer
Verified Current User
Review Source

"Groovy app for efficient working."

What do you like best?

When I can see my emails opened up and can see my analytics. I like the click to call feature on anywhere in salesforce. Knowing the amount of calls and emails I have done in a day are great, as sales are a numbers game and this helps keep those numbers in the forefront without needing to do anything on my end. Ease is the name of the game and Groove definitely adds ease to my already stressful job - for that I am grateful for Groove.

What do you dislike?

No caller ID. Too slow and I can't see the name of who's calling even tho its in sales force. If that could be quicker, that would be great so I could answer knowing who it is calling me back. It does show the number but I dial so much that I can't figure out who it is so when I answer I answer blindly. No other dislikes at the moment. There are probably a ton of other features I don't even know about or how to use so further training about the full capabilities would be an added benefit for the Groove app and onboarding.

Recommendations to others considering the product

Do it!

What business problems are you solving with the product? What benefits have you realized?

Connecting with customers for marketing. Makes following up awesome and easy. I am able to create pipelines and get back to many customers at once, making it easier to get leads and interested customer's who respond to the email campaigns.

Groove review by Courtney F.
Courtney F.
Validated Reviewer
Verified Current User
Review Source

"HR Business Partner"

What do you like best?

Email tracking and the Book a Meeting option!

What do you dislike?

There is nothing that comes to mind. Groove is easy to use and the only thing I dislike is the fact that I don't know everything about the product and I might not be utilizing it the best.

Recommendations to others considering the product

Use it! It helps streamline processes and is so helpful if you deal with reaching out to tons of people on a daily basis.

What business problems are you solving with the product? What benefits have you realized?

Reaching out to our clients and getting timely responses. With Groove, I know when to follow up with them. I love the email tracker. It helps me know if clients are ignoring me or if they genuinely haven't opened up my email. I am also solving the back and forth emails trying to find a time that works for multiple people. Instead, I just add everyone to the Groove scheduler and let the client pick what works best for them!

Groove review by Fiona G.
Fiona G.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Groove has streamlined my candidate follow-up process and has been such an amazing tool !"

What do you like best?

I love that Groove syncs to Salesforce. I have many candidates that never show up or forget that they even need to come in to meet with my recruiters, so the "send later" option within Groove is EXTREMELY helpful to avoid "no call no show" candidates.

What do you dislike?

The only thing I dislike about Groove is that sometimes there are syncing errors, but those don't happen too often.

What business problems are you solving with the product? What benefits have you realized?

The biggest problems I have solved with Groove are handling "no call no show" candidates. Crafting emails with Groove Templates to send later have helped in minimizing the amount of candidates who don't show up to their interviews. I also plan to implement Groove Flows from now on. This will help in following up with candidates I've left messages for, they keep applying to jobs, but I never hear back from them via email or phone.

Groove review by Jacob L.
Jacob L.
Validated Reviewer
Verified Current User
Review Source

"Nice, could have some additional features"

What do you like best?

I love that I have all my templates and reminders handy to me when going to email my clients. I'm in customer success and have a lot of people to keep happy on a daily basis and this really helps. It is also a great way to make sure that the emails that I am sending are engaging and getting clients to come back and use them for future reference.

What do you dislike?

I think the functionality can be a little annoying at times. Such as when you set time for before and after meetings groove won't set a time to the even hour such as 9 am, it will always be 9:10 am. The email template creator can also be difficult to use. When copying and pasting into this section there are a lot of times that it does not allow you to edit the areas that do not properly paste into the template. This makes it a longer process to actually create the template and may take a few times of going back in and making edits to the template after seeing it in use.

Recommendations to others considering the product

Make sure to use all the features and learn them when you begin to use groove. Using all the functions makes all the difference in the world when it comes to efficiency.

What business problems are you solving with the product? What benefits have you realized?

I have realized how much time this saves me when I am trying to manage multiple things at once. I can set reminders to follow up and make sure that I am never forgetting about one of my clients. I can also see if a client has seen my emails and know if they have seen my pre-call check's.

Groove review by Fred G. H.
Fred G. H.
Validated Reviewer
Verified Current User
Review Source

"Super easy and user friendly!"

What do you like best?

Our office of 50 + all use Groove all day long, it is super easy to use and user-friendly no misdials, no hang-ups. It is as simple as a click to click. This feature saves us time which increases our profits.

What do you dislike?

The super big Icon it takes up a quarter of the screen and must click to diminish. It takes time to click it off, and where time is money, click time is so very important.

Recommendations to others considering the product

Switch now or you will be upset later when you figure out that all the time lost to redials and money lost due to misdials and hang-ups could pay for Grove. You owe it to yourself and to your company to make the switch today.

What business problems are you solving with the product? What benefits have you realized?

Mainly the local dialing, it helps me reach out faster and helps the customers think we are calling from locally.

Groove review by Miranda S.
Miranda S.
Validated Reviewer
Verified Current User
Review Source

"In a dual sided market, Groove was my bridge to a solution."

What do you like best?

Live receipts of my emails being read. This helps me anticipate in bound calls or client actions, prospect interested parties and test and improve my cold outreach

What do you dislike?

Currently I cannot download my email stats, open rates click rate etc, in CVC or excel form. Also, to add new people to a flow, there are too many clicks. Perhaps you could stream that so there are not so many steps. Automatic actions could be more customizable but I believe there was a new release for that recently.

Recommendations to others considering the product

Ease of use, live updates of when and where emails are being read, great support if you have problems integrating sales force reports for outreach.

What business problems are you solving with the product? What benefits have you realized?

As mentioned in my title, my company's dual sided market model was a square peg for Sale force's round hole. We were having trouble syncing data from ,multiple types of contacts, accounts and companies and groove was the bridge to a solution. I am still having trouble with merge fields but the syncing feature to my sales force reports and lists have been such a time saver, I can not imagine how much time I would have wasted logging manually in Salesforce.

Groove review by Madelyn L.
Madelyn L.
Validated Reviewer
Verified Current User
Review Source

"Efficient & Accessible "

What do you like best?

Groove allows me to quickly access my contacts and applications from salesforce. I am easily able to log my interactions accurately and effectively. The side bar is extremely helpful in providing additional information about my contact/application in my gmail

What do you dislike?

I am no longer able to attach my interaction to the application in salesforce and can only attach to the contact (unless I re-type the name in)

Recommendations to others considering the product

Add the ability to track texting!!

What business problems are you solving with the product? What benefits have you realized?

Logging our interactions in salesforce (CRM) has been extremely helpful. Groove allows me to access both the contact and the application of a prospective student through my gmail. I do not have to search in a separate window when I am interacting through my gmail. Groove has helped immensely in saving time and staying up-to-date with my prospects.

Groove review by Debbie D.
Debbie D.
Validated Reviewer
Verified Current User
Review Source

"Outstanding Customer Focused Partner"

What do you like best?

Groove differentiates from other partners we have worked with by their outstanding customer support and focus on providing solutions for their customers. They are responsive, takes feedback/product requests into consideration, and extremely pleasant to work with. The experience working with them has been extremely positive thus far.

What do you dislike?

One area I would like to see improved is Groove Dialer. I understand this is via the provider Twilio. We have seen this to be more buggy than other features of Groove.

Recommendations to others considering the product

If you are looking for a email tracking tool for Sales Reps, I recommend Groove over the other email tracking tools (Mixmax, Cirrus, Salesforce Gmail for Lightning, etc..). They have proven to be reliable and when there are issues/bugs, they are quick to resolve.

What business problems are you solving with the product? What benefits have you realized?

Our end goal is to track all touch points from Sales Reps in Salesforce. Groove allows us to easily do this. We worked with a previous vendor before Groove and it was extremely buggy and unreliable. Groove also has additional features such as Groove flows and allows us work the sales cycle easier via flows/automated actions.

Groove review by Trevor P.
Trevor P.
Validated Reviewer
Review Source

"Simple tool that keeps you out of your CRM"

What do you like best?

I used groove for 3+ years in full cycle B2B sales. I'm on the marketing team and work closely with sales now. I am still thankful for Grooves insight into sales opps.

I just stopped using it a few months ago. It's easy to use and set up. At a baseline, it fit into my existing workflow (working opps and following up). If you want to ramp it up, you can use flows as an engagement tool. These are simple to use, personalized and efficient. I would also use the reminder features in lieu of Salesforce tasks. It was a lifesaver for me as an AE.

What do you dislike?

Not too much. It logged well. Sometimes formatting could be weird with email templates and you would have to get into the HTML to see what is wrong.

Recommendations to others considering the product

Depends on your current sales stack. However, for small-medium teams Groove is hugely important.

What business problems are you solving with the product? What benefits have you realized?

Salesforce integrity. My boss can dig through my SFDC records to find what they need. It would help me stay on top of opps with the reminders.

Groove review by Bryce M.
Bryce M.
Validated Reviewer
Review Source

"Love the Groove product"

What do you like best?

The email sync from Gmail into Salesforce and the calendar booking tool. All of this is so easy to set up and is are essential tools for our sales department. The fact that you can also put your key fields into the Gmail pannel for the reps to update Salesforce from Gmail is a great bonus.

What do you dislike?

We have to allocate licences within Groove rather than straight from Salesforce when we onboard a new user into the Sales teams. So this can mean we miss setting up users from time to time. There is also limited branding customisation on the calendar booking tool. But both of these are a stretch, it really is a good product.

Recommendations to others considering the product

This is a great productivity tool for sales agents.

What business problems are you solving with the product? What benefits have you realized?

Groove enables us to sync the emails with customers automatically into Salesforce for auditing and productivity reasons. We can now provide our teams an easy way to share their calendars with clients so that we can make the best use of our time and not waste too much time trying to find the perfect times to get ahold of customers. We can now utilise our pre-build Salesforce email templates from within Gmail.

Groove review by Mikaela W.
Mikaela W.
Validated Reviewer
Verified Current User
Review Source

"Groove is just what my team needed!"

What do you like best?

It's simple yet powerful, which is what makes it brilliant. It's built out of Force.com so the integration and set up takes a few minutes and doesn't require learning another tool/software/platform. I was able to onboard my team and they were grateful for how seamlessly it fit within their existing workflow and enhanced their day-to-day tasks. Groove enables the power of Salesforce data and ensures data is clean and up to date. In addition, it's brought our team great efficiency in a short period of time without disrupting their workflow. Would definitely recommend!

What do you dislike?

The dialer has been a little harder to set up then other parts of the tool, mostly because we are migrating from an existing third party phone system. Works great once it's up and running!

What business problems are you solving with the product? What benefits have you realized?

Efficiency of sales outreach efforts. Ability to reach Contacts faster. Improved data reliability, tracking, reporting and insights into sales performance.

Groove review by Helen C.
Helen C.
Validated Reviewer
Verified Current User
Review Source

"Brilliant tool and easy to use!"

What do you like best?

I like the ability you have to create as many groove flows as you like and have integration back to Salesforce and field updates (in accordance to email reply/ bounce etc). I also really love that you have the analytics of each groove flow you create so you can cross compare and see which was most successful.

What do you dislike?

I dislike that once you insert a number of contact email addresses off a report from Salesforce, you are then unable to select more than one contact at a time (if its a mistake) to remove from the flow you originally intended to place them in. I think this is something that could be worked on and resolved.

What business problems are you solving with the product? What benefits have you realized?

Mass reach out/ updates to customers and users on the same day.

Groove review by Jake L.
Jake L.
Validated Reviewer
Review Source

"10x Productivity Boost "

What do you like best?

Up front, Groove was brought in to solve a workflow management issue. After working with the team we discovered many different avenues to create efficiency. All of which contributing to a dramatic increase in productivity. The Omni-Bar streamlined a tedious contact creation pain, allowing for a dramatic uptick in Revenue Generating Activities. The Analytics allowed us to test out subject lines and content effectiveness, allowing for a more agile approach. Finally, the collaborative sharing environment presented a quick and painless on-boarding system which had Reps up and running in a matter of hours.

What do you dislike?

Some of the deeper features and functionality around the analytics and collaboration would be good. Understanding that each company would have different requests as they're structured differently, it's not a pain for our team, but requests for ease of use.

Recommendations to others considering the product

Great platform

What business problems are you solving with the product? What benefits have you realized?

Workflow Management, email tracking, analytics on messaging.

Groove review by User
User
Validated Reviewer
Verified Current User
Review Source

"Groove"

What do you like best?

It's a decent platform - the thing that I enjoy is that you work through tasks on a flow/sequence base. Other platforms just display all tasks that are due without regards to the flow/sequence, which makes your day very disjointed in terms of outreach. I really appreciate Groove's layout here.

What do you dislike?

It takes too long to load into tasks - if I have prospects on every different step of a flow, it takes forever to go through tasks and send emails. Also need to work on the new Groove interface - it looks pretty but while I was using it, a bug caused all of my emails to send with no copy at all. Just blank emails. Switching between active flows and due flows also takes a long long time. The analytics are really annoying to track - I can't look at a particular email and see how/when a prospect interacted with it, I have to look in Salesforce for that info even though the data comes from Groove.

What business problems are you solving with the product? What benefits have you realized?

Using Groove currently for both outbound and inbound communication.

Groove review by Christine H.
Christine H.
Validated Reviewer
Verified Current User
Review Source

"In the Groove"

What do you like best?

It's so helpful to know when someone has opened an email I sent them! That way I can discern if they are ignoring me or haven't actually read my email yet. Plus when I send an email to an employee and they tell me they didn't get it, I can prove they did.

What do you dislike?

Occasionally it will stop syncing with my email and I have to re-sync. This could be an issue with my work's software and not necissarily a Groove issue.

What business problems are you solving with the product? What benefits have you realized?

Links emails to customers directly with their profile which saves me time from having to enter notes on the client's account.

Groove review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Groove created transparency that never existed (and was much needed) in my organization."

What do you like best?

There's so much! The first thing that pops into my head though is the automatic logging of Gmail activity regardless if someone is logged into Salesforce or not. Our organization has a ton of remote sales reps that are always traveling and the integration help eliminate the headache of remembering to log their activity.

What do you dislike?

I would like to understand the analytics side of the product better and how that reporting interacts with my Salesforce reporting. I also don't feel like my sales reps are completely utilizing the tools Groove can offer them but that isn't your fault. That is their fault :)

What business problems are you solving with the product? What benefits have you realized?

Before Groove, it was always my team member's word vs. a client's word if my team member forgot to log their interactions with the client in our CRM. Now, there is total transparency regarding response times as well as what was said. Our CSR and Client Success teams love the ease of use of your templates. Although Salesforce allows them to send templated emails, they find Groove to be a lot more user-friendly. A lot of our team members live and die by the Groove scheduling feature and would kill me if I discontinued our Groove service simply because of that feature.

Groove review by Lucy B.
Lucy B.
Validated Reviewer
Review Source

"Sales team LOVES Groove!"

What do you like best?

Groove is easy to use, obtrusive, and stable (we had a lot of issues with our last product not working.) My team is making use of all the functionality - tracking email opens, using templates, and logging to Salesforce - because it's relevant and simple to do.

What do you dislike?

I wish there was more syncing with Salesforce in Flows - not just logging, but allowing Lead status or Opportunity Stage to remove or add a record to a Flow, and and allowing "Call Result" to trigger a change in Status or Stage.

Recommendations to others considering the product

The new beta interface is AWSOME.

What business problems are you solving with the product? What benefits have you realized?

Calendar events and email are reliably syncing between Gmail/Google Calendar & Salesforce, so our SDRs are more operationally efficient, our activity history is accurate. We're also going to use Flows to help with pipeline management, and make sure prospects are contacted at the right interval, the right number of times.

Groove review by Brooke P.
Brooke P.
Validated Reviewer
Verified Current User
Review Source

"Groove is perfect for prospecting all the way to CRM"

What do you like best?

I love the ability to organize my prospecting activity as well as keep a unified message to my current accounts all while logging within Salesforce- saving me a ton of time.

What do you dislike?

Obviously it would be nice if there were an all in one solution, but other than that not too many complaints.

Recommendations to others considering the product

I am unfamiliar with other similar products, but have heard from colleagues that Groove is one of the better systems they have used.

What business problems are you solving with the product? What benefits have you realized?

Prospecting- having the ability to track exactly how my prospecting is working along with the time savings of automatically logging within Salesfore.

Groove review by Hannah S.
Hannah S.
Validated Reviewer
Review Source

"Excellent SalesForce integration. Great e-mail tracking. Good confidence booster"

What do you like best?

I love the email tracking and reporting done by Groove. Its awesome to see what emails are being opened and how often links embedded in the email body are being clicked. This is a big confidence booster in sales when you are sending high volumes of emails! It also provides a great way to give more targeted efforts to follow up.

The salesforce integration is a HUGE time saver. Emails automatically get logged to the salesforce contact. Calendar appointments also get automatically logged as a call at the time of sending the invite and later as a call when the appointment actually occurs.

What do you dislike?

I don't have enough time in the day to learn ALL the ways Groove could help me more. Their newsletters are helpful to pull out tiny chunks to be aware of or learn in the moment but its honesty more on me to just sit down and learn more.

Recommendations to others considering the product

Figure out how to better track emails that may have been forwarded and opened by others as opposed to showing numerous opens by the original receiver.

What business problems are you solving with the product? What benefits have you realized?

qualifying leads.

saving time with SalesForce entries.

quantifying productivity for performance reviews.

Groove review by Brian S.
Brian S.
Validated Reviewer
Verified Current User
Review Source

"Enterprise Account Executive"

What do you like best?

Super simple interface and the time it saves me daily.

What do you dislike?

I wish some functions didn't require to access my contacts. Then my company would unlock more features.

Recommendations to others considering the product

If you use Salesforce and GSuite, Groove is a must have!

What business problems are you solving with the product? What benefits have you realized?

Groove saves me at least 45 minutes a day of admin tasks. This is time I can spend with my customers. The interface is simple and doing all my work within my email interface is key. I am much more productive and I have the peace of mind that I am logging my activity in our CRM.

Groove review by Kait B.
Kait B.
Validated Reviewer
Verified Current User
Review Source

"Groove Provides Client Insight"

What do you like best?

I know when my clients are opening my emails, so therefore I know the best times to contact them. I also know when a client is ignoring me...because I can see when they've opened and not replied to my emails. Great insight.

What do you dislike?

There is nothing I would fix about Groove. I enjoy the insight and notifications of client interaction.

Recommendations to others considering the product

My company uses it as an integral part of our email use! Definitely recommend!

What business problems are you solving with the product? What benefits have you realized?

I have insight of my client's patterns in checking their email... and I know who's ignoring me! Gmail and Groove work seamlessly together.

Groove review by User
User
Validated Reviewer
Verified Current User
Review Source

"Intuitive, Easy to use and very handy"

What do you like best?

The automatic assignment to emails, so everything is tracked. This means you can't forget to track something - We use this in conjunction with salesforce and it is fantastic.

What do you dislike?

Having to remember to unselect emails I don't want tracked.

(An issue that seldom occurs and isn't a problem frankly but worth mentioning!)

Recommendations to others considering the product

If you are using fiddly software to send links to customers so you can figure out if they have seen your quotes/information/offerings, this is a much more user friendly way of achieving the same thing. It stores the number of times someone has opened your email too and the exact times they opened it and from where so you have that added insight into their work habits/interest in what you have sent to them.

What business problems are you solving with the product? What benefits have you realized?

Knowing when customers have received emails and read them - Ditto with colleagues.

Helps weed out wrong email addresses.

Helps assign emails to the account on salesforce.

Groove review by Gretchen B.
Gretchen B.
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Verified Current User
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"So easy - sooo good!"

What do you like best?

Groove is perfection to me. Very easy to use and makes tracking your emails a breeze. Groove Flow is pretty incredible as well, allowing you to run mass campaigns without having to hire an intern - or two. Really love this software!

What do you dislike?

The only thing I dislike is that I have to relogin into Groove everytime I log into my email. I wish it was on all the time! That and I wish there were an app - a girl can dream!

Recommendations to others considering the product

Take advantage of Groove Flow. Make sure you're logged in and using it! Put your contacts in Salesforce so you can track everything. Good luck!

What business problems are you solving with the product? What benefits have you realized?

Groove helps me understand who is opening my emails in the most effective way. Because of Groove, I've been able to target my prospects much more effectively and save a lot of time. I've also been able to track my activities more effectively through the Flow program which has made it a lot easier to target thousands of prospects and keep track of them. Lastly, it's been easier to coordinate meetings with prospects, with the Groove calendar function.

Groove review by Juliana N.
Juliana N.
Validated Reviewer
Verified Current User
Review Source

"Time Saver"

What do you like best?

Groove flows save so much time when prospecting. I have all my leads on respective flows, it's so helpful to help you get organized and make sure every lead is nurture/engaged/followed up.

What do you dislike?

I would like to see a better integration with Salesforce when it comes to leads that complete certain flow. When the lead completed the flow, Salesforce doesn't know. It would be great to automatically change the Salesforce status to Dead, and even better if a denial can be added, like: no response - if it was completed with no response.

What business problems are you solving with the product? What benefits have you realized?

Schedule meetings via Groove Schedules

Get organized with hot leads, and prospecting on Groove Flow

Groove review by Isabel W.
Isabel W.
Validated Reviewer
Verified Current User
Review Source

"Makes organising my work much quicker and easier!"

What do you like best?

Super quick and easy to use! I used to spend a ton of time constantly logging in to various platforms to keep track of work but Groove integrates so easily into my email that I no longer have to do that.

What do you dislike?

Nothing specifically - but I am probably only scratching the surface in terms of the full range of Groove's capability. It would be good to know what features I am missing out on.

Recommendations to others considering the product

It doesn't take a long time to set up or learn how to use, and will definitely save you time and brain power in the future!

What business problems are you solving with the product? What benefits have you realized?

Scheduling reminders, keeping track of relationships and correspondence, and how much time it saves by making all these functions super quick, convenient and easy to use.

Groove review by Stephen M.
Stephen M.
Validated Reviewer
Verified Current User
Review Source

"Easy to Use, Fantastic Support"

What do you like best?

Groove is super easy to get up and running. It takes just a few short minutes to get the extension installed on your browser and logged in via Salesforce. The support team is stellar - from simple questions to bugs, they're informative and responsive, always exceeding my expectations.

What do you dislike?

The software can be a bit simple at time - not giving complex enough details that you would hope to receive. However, some of this is a facet of the email tracking space, that is limited in what details it can provide.

Recommendations to others considering the product

Make sure that Groove has the exact features you're looking for - you don't want to have to supplement it with another tool that has a high overlap in features. Overall though, I believe it is one of the best tools in the space.

What business problems are you solving with the product? What benefits have you realized?

Our sales team needs to know who has opened, clicked on, and replied to their emails. This tool helps them do that and so much more. In addition to email tracking, it provides access to our calendars - you can send a link out to a customer with your availability pre-loaded for them to select what time works best. Even better, you can amend that link to include any of your co-worker's calendars, which makes scheduling multi-person meetings a breeze.

Groove review by Emyli V.
Emyli V.
Validated Reviewer
Review Source

"Faster Than Yesware With A Few Drawbacks"

What do you like best?

Strengths

-Easy to adjust your flow

-Easy to navigate

-Easy to edit details on sidebar within gmail

-Faster, more manageable, and more automated that Yesware

LinkedIn Export Feature

What do you dislike?

Glitches

-Cannot change the account name prior to sending an email

- Calls were off in reporting

-No OOO reschedule feature like Yesware offers

-When I try to create a new template email, software attempts to load template but never does. I cannot go back or get out of the load page without completely closing gmail and re-opening. I attempted to create a template twice with the same results both times.

-Glitches when attempting to edit a new template email that I’ve copied and pasted into the template field. I couldn’t remove spacing and then it just froze.

-When I try to create a new template in Gmail, I can’t use an email I’ve already drafted and then hit save, I have to hit the plus sign to create the new template first and then copy and paste the content into the template. This is annoying because if I’m copying and pasting content from an email thread, I can’t actually access my email because it greys out the rest of the screen. So I’d have to open up a new email window in order to copy and paste the content into the template.

-Formatting issues when I try and copy and paste content into a template. When I copy and paste from Google Docs, the formatting seems ok but when I copy and paste from Gmail, all of my spacing gets deleted and I have to reformat everything.

Use the <> icon to add template as HTML so formatting doesn’t get all wonky

-Need to change account name to the name you are going to use when emailing the contact. No way to do it prior to sending so that it cues up automatically.

Recommendations to others considering the product

If you don't already have Yesware and you don't have to reconfigure your SFDC, then I'd get Groove over Yesware for the ease of use and one-click prospecting it provides. Cool company and great support. The only reason we didn't do it is because we already had Yesware and Zoom and didn't want to reconfigure everything and waste money on tools that weren't already up for expiration.

What business problems are you solving with the product? What benefits have you realized?

It's basically Yesware but more streamlined and user friendly. Email reporting for SDRs.

Groove review by Allie R.
Allie R.
Validated Reviewer
Review Source

"Best email tracking and logging tool we've used!"

What do you like best?

We've used 3 different sales engagement tools (Yesware, ToutApp, and now Groove) and Groove has by far garnered the most positive response from reps. The tool is intuitive to use, and fits right into our reps' Gmail workflow so that they don't have to change much in their behavior in order to adopt Groove. The Groove team also listens to customer feedback very actively and pushes out useful updates in the tool often.

What do you dislike?

The tracking is not 100% reliable but I don't think that's a problem unique to Groove - any email tracking tool will have some margin of error depending on what the recipients' email environment looks like.

What business problems are you solving with the product? What benefits have you realized?

Accurate and automated data entry in Salesforce, effective sales outreach by tracking email replies and clicks

Groove review by Josh  H.
Josh H.
Validated Reviewer
Verified Current User
Review Source

"Account rep with Real Estate Marketing "

What do you like best?

Easy to use, organized, clicking on the button to call, and email history.

What do you dislike?

I would be nice if there was a feature that showed if there was a Texted-read.

Recommendations to others considering the product

nothing

What business problems are you solving with the product? What benefits have you realized?

Call history, scheduling, messages from clients. Would be nice to have the starts with client, showing how long we spoke to each client with the talk time. When it shows the email and shows the amount of times a client had viewed the email, it would be nice to have the time stamped in that field too.

Groove review by Ambria T.
Ambria T.
Validated Reviewer
Review Source

"Groove is a lifesaver."

What do you like best?

I love the email templates on Groove. This saves me much time and effort when composing numerous emails of the same nature. This is by far my favorite feature. Being able to send emails later is also another great feature of Groove.

What do you dislike?

At times my email templates don't show up in the original format in which I saved the,.

What business problems are you solving with the product? What benefits have you realized?

Groove allows you to communicate quickly and efficiently with many of my clients. Being able to still edit the template once it's applied is a good feature that allows me to personalize the experience. I can also add my calendar link to emails making it so my clients can get connected with me without having to do many calls back and forth.

Groove review by Cliff R.
Cliff R.
Validated Reviewer
Review Source

"Very Happy with Groove"

What do you like best?

Half the price of the outreach and salesloft for almost the same functionality.

I also like that it doesn't have all the bells and whistles. It keeps the software more streamline and simpler to use.

What do you dislike?

It lacks Live Coaching and whispering on calls.

Their reporting has room for growth, though they are coming out with an updated analytics page soon.

Their LinkedIn integration is not fully rolled out yet.

Recommendations to others considering the product

Demo Groove, SalesLoft and Outreach, and discovery they are basically the same.

What business problems are you solving with the product? What benefits have you realized?

Email Tracking, SFDC integrations (Emails, Calls, Meetings), and Flows or sequences for prospecting.

A sales engagement tool is needed for any sales org that is prospecting cold leads or outbound leads. I would argue the same for inbound leads. This tool does that and more.

Groove review by Murphy H.
Murphy H.
Validated Reviewer
Verified Current User
Review Source

"Most Complete Gmail/Salesforce Tool"

What do you like best?

Seamless integration of Salesforce into Gmail. Easily link emails to any records you want. Groove will find the related contact/account and opportunities. You can also search for additional or different records to link to. I like the bonus features of the scheduler, reminders and email tracking. Support team is very helpful and easy to work with. They are very open to suggestions for improvements.

What do you dislike?

Nothing really. I would like to have the ability to edit an email to remove previous replies in a chain before linking to a record.

Recommendations to others considering the product

Support team is very helpful and easy to work with. They are very open to suggestions for improvements.

What business problems are you solving with the product? What benefits have you realized?

Allow salespeople to create email activities in Salesforce without copy and paste. Having a tool easy for them to use promotes greater adoption for activity tracking,

Groove review by User in Biotechnology
User in Biotechnology
Validated Reviewer
Verified Current User
Review Source

"Groove has helped automate my workflow and daily tasks of following up. "

What do you like best?

I like the auto import function and the templates that pull fields from sales force. I like the search option for search salesforce and the analytics

What do you dislike?

The UI is a little clunky and I can mass remove people from flows. Some of the features are a little confusing such as auto send and email or send an email and the day 1 and day 2 ( do these include weekends) because of this I never set up the auto follow up since I am not sure what day it will send.

What business problems are you solving with the product? What benefits have you realized?

Sending out mini effective campaigns, following up on groups of customers that have requested the same thing. I can track opens and clicks easily and share successful templates with my co workers

Groove review by Pablo O.
Pablo O.
Validated Reviewer
Verified Current User
Review Source

"Great Service!"

What do you like best?

Real time up to date notifications on who is opening my emails. Having this allows me to follow up with perfect timing and address my prospects questions for faster traction.

What do you dislike?

It is very difficult to not like something about Groove, great service!

Recommendations to others considering the product

This is a great service to stay ahead of your prospects. Knowing when someone opens an email, what they are opening and how many times they open it can get you to a yes or no faster.

What business problems are you solving with the product? What benefits have you realized?

Groove has enhanced my follow up and time management. It allows you to strategically make a call when you know your clients are reviewing what you sent them. Clients often say my timing for the callis perfect.

Groove review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great tool for all sales roles, better than other competitors"

What do you like best?

Groove has features for every sales role. As an account executive I especially like the gmail chrome extension that allows you to view relevant sfdc records and edit them within gmail. It is also very customizable so you can pull relevant fields within the extension. I've used others like Yesware, MixMax and Groove is by far the most customizable and intuitive user interface.

What do you dislike?

There’s not much to improve with groove. I do wish they had a mobile app that I could use so that I had the productivity tools while emailing from my phone. However it is nice that all of emails still get tracked into SFDC even if emailing from your phone.

What business problems are you solving with the product? What benefits have you realized?

Looking to connect gmail and salesforce to see more day to day productivity. 100% of emails are logged to the appropriate records in SFDC.

Groove review by Sam S.
Sam S.
Validated Reviewer
Review Source

"Game Changing"

What do you like best?

Groove streamlines my entire workflow and helps my organization maximize value from our investment in SFDC, as few of our communications, contacts, etc. would realistically be logged in the system without this invaluable solution. I recommend Groove for any sales organization!

What do you dislike?

I wish that the scheduling solution provided a layout of my availability over a given period of time in the email, versus just the link - because I don't always feel comfortable asking senior leaders to click a link to schedule time.

Recommendations to others considering the product

I would buy Groove 10/10 times.

What business problems are you solving with the product? What benefits have you realized?

Business Problems: how to consistently track my correspondences and events between Google Suite and SFDC, scale standardized communications, and track success of campaigns across reps.

Benefits: Scaled enterprise Account Management, Account Executive, Sales Development, and Client Success Teams around the solution.

Groove review by Briana W.
Briana W.
Validated Reviewer
Verified Current User
Review Source

"Easy and Simple"

What do you like best?

I like that I can attach emailed into SalesForce, as opposed to copying and pasting back and forth correspondence with the customer.

What do you dislike?

Sometimes if the contact is not in SF, groove does not let me attach just to the account. May also be a browser issue and not directly related to groove.

Recommendations to others considering the product

Highly recommended. Groove really makes it easier to track emails to and from the customer. It makes my job as a customer service agent that much easier.

What business problems are you solving with the product? What benefits have you realized?

Saves time and makes the work process easier and more liquid like.

Groove review by Ashley J.
Ashley J.
Validated Reviewer
Verified Current User
Review Source

"Makes my job so much easier!"

What do you like best?

I love how it connects all the emails and communication with the clients account so that it cuts out unnecessary steps and saves time. It also saves so much time with templates that are easy to create and use.

What do you dislike?

Nothing just would like it to be able to see what other features will be created.

What business problems are you solving with the product? What benefits have you realized?

Connecting all communication with the client account without extra steps along with helping with the synching of the calendar with the clients' account and specific aspects of the account that will need to be addressed.

Groove review by Fermi F.
Fermi F.
Validated Reviewer
Verified Current User
Review Source

"Amazing workflow - SFDC - Gmail integration!"

What do you like best?

I love how easily you could manage and sync all the things from Gmail to SFDC, also, with the flows, you could automate a bunch of emails, saving me loads of time!

You could now also view the contact's profile on linked in, without leaving your Gmail screen.

Overall, excellent productivity app,

What do you dislike?

Nothing much really, I can't describe how great this too is!

What business problems are you solving with the product? What benefits have you realized?

Save time

Makes new employees ramp up much quicker

So much more convenient

Groove review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Groove Great for Email Blasts"

What do you like best?

I LOVE how Groove streamlines the inbound and outbound marketing process for my sales pipeline. I use it more than most at Uber and find it to be a very powerful tool. Grooves' integration with Salesforce makes it extremely beneficial to my team. I have given Groove seminars internally to help communicate the rare power of Groove. I can credit it generating me sales.

What do you dislike?

I think the interface could use a facelift. The overall flow process could be MUCH more intuitive. I understand it and fine it pretty straight foward, butI would say on my 14 person sales team there are only 4 of use who use Groove. Other 10 people have difficulty with product. Product team should work on simplifying it.

Recommendations to others considering the product

It is a fantastic product for sales. Personally, it has achieved results and I am a big fan.

What business problems are you solving with the product? What benefits have you realized?

As mentioned, it helps me with outreach andmaintain contact with potential clients. I have realized through its application that if you spend the time to understand it, it will pay off. I recently went into market recently and groove was incredible helpful in generation appointments.

Groove review by Administrator in Human Resources
Administrator in Human Resources
Validated Reviewer
Verified Current User
Review Source

"Excellent features and a very positive implementation experience"

What do you like best?

We like the group and individual email analytics and stack rank users based on volume, open, clicked-on, and replies, this is very useful information for sales, customer success, and IM coaching and performance metrics. We like the sharing of email templates and flows that automate email sends for people added to the flow.

What do you dislike?

There is not much to dislike about groove.app. It offers a lot more than iHance Absolute Automation which just logs emails and does not have analytics.

Recommendations to others considering the product

We evaluated groove first based on Salesforce's AppEchange rating, volume of submissions, and compared it to other AppExchange solutions and by far Groove is more feature reach and the implementation support has been excellent.

What business problems are you solving with the product? What benefits have you realized?

We need to keep track of emails between employees and clients and groove's app does a fantastic job with this and we now have analytics to see gap areas for improvement and coaching. We use Google Gmail and groove's chrome extension makes a seamless integration with Salesforce. With the excellent implementation support we were able to make the migration off of iHance to groove in a few days and groove also supported our account with multiple training sessions.

Groove review by Brian H.
Brian H.
Validated Reviewer
Verified Current User
Review Source

"Awesome and constantly evolving tool - has a very bright future!"

What do you like best?

The simplicity of the operations and UI is great. The logic feels smart and intuitive.

What do you dislike?

There are still the occasional bugs, but these seem to be less and less as time goes on.

Recommendations to others considering the product

Learn the product well when you start - many features and all are useful.

What business problems are you solving with the product? What benefits have you realized?

The ability to keep track of leads and easily move them to the next step - this is essential and very hard to do with other tools.

Groove review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
Review Source

"Groove is a terrific tool and continues to evolve"

What do you like best?

Features are excellent and it integrates seamlessly to Salesforce.

Their attention to customer success is also excellent - we've always been provided high levels of support and assistance with adoption.

they are constantly releasing new features and definitely take customer feedback into consideration.

What do you dislike?

We have a couple of requested features but the primary one is the association of attachments to the emails that are tracked. We're uploading tons of extra images/etc. from signatures that are unnecessary. Groove is looking into allowing more granular types of image uploads so some will be ignored.

Recommendations to others considering the product

While there are several product on the market, consider the "bang for the buck" that Groove provides

What business problems are you solving with the product? What benefits have you realized?

We are addressing numerous business problems including providing visibility for the reps on customer interactions, allowing reps to build out their own, targeted campaigns without having to involved marketing, and providing insight to managers regarding rep behaviors. We were even able to begin sending embedded personalized rep videos in emails which seems to be appealing to prospects/customers.

Groove review by Caren P.
Caren P.
Validated Reviewer
Verified Current User
Review Source

"Groove got me in the [email] groove"

What do you like best?

I enjoy the email tracking and template features.

What do you dislike?

The lack of clarity I have around how to sync phone calls within Groove.

Recommendations to others considering the product

Give your team a detailed overview on the ways that Groove can help your business work more efficiently.

What business problems are you solving with the product? What benefits have you realized?

Groove allows me to see what my client engagement looks like in the email-sphere. I can see when clients are opening my emails, whether or not they are actively clicking on live links and what my open rate looks like through light, easy to read dashboards.

Groove review by Jon A.
Jon A.
Validated Reviewer
Verified Current User
Review Source

"Makes following up so easy!"

What do you like best?

I like that I can create a flow and not have to worry about it until I put an action into call them. I love how it also immediately updates my salesforce.

What do you dislike?

I really don’t have any complaints about this right now

What business problems are you solving with the product? What benefits have you realized?

I am able to streamline my emailing process. Are used to have to manually track all of my emails and manually enter them into salesforce. Groove has made my scheduling, emailing, and follow up so much easier. I can now spend more time prospecting

Groove review by Greg L.
Greg L.
Validated Reviewer
Verified Current User
Review Source

"Best bang for your buck!"

What do you like best?

Groove has all of the essentials of a prospecting tool. The thing that I love the most about them is that they aren't trying to create fluff in their product to increase the price.

What do you dislike?

I think that their website could use an update, but other than that, I think they are doing a pretty good job of keeping up with the competition.

What business problems are you solving with the product? What benefits have you realized?

Groove helps us create a repeatable outreach process that allows us to onboard more quickly and have data analytics to determine our most effective outreach combinations.

Groove review by Ellen Z.
Ellen Z.
Validated Reviewer
Verified Current User
Review Source

"Getting in the Groove Flow "

What do you like best?

The best thing I like about Groove is how it automates my replies or follow-up e-mails. Another thing which is great is getting notified when someone reads my e-mails. It helps knowing candidates received my information and I sent it to the right e-mail address.

What do you dislike?

I wish it would be easier to use the templates like right click to canned responses on G-mail.

What business problems are you solving with the product? What benefits have you realized?

The major problems we solve at my level is engaging passive candidates and also being able to retain passive leads. This helps us not lose potential candidates or clients as to stay on top of or get ahead of client's needs.

Groove review by Guillermo G.
Guillermo G.
Validated Reviewer
Review Source

"Easy to use and very useful"

What do you like best?

My favorite part about groove is being able to hit the "reminder" button in my email which reminds me to finish a task that I was working on through email. Its a great feature so you don't forget to follow up with a client or an issue that your working on.

What do you dislike?

There is no email notification when you check the tracking box in an email you sent. You have to remember to go to your notifications to check if someone has opened your email. There should be an added function where groove will also email you.

What business problems are you solving with the product? What benefits have you realized?

Remembering to follow up with clients is a business problem I have solved. I realized the benefits of tracking and reminders

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