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Groove

Groove

4.7
(290 reviews)
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Groove gives you all your important Salesforce data and features right inside of Gmail. You can quickly see your relationship with any person or company, send email templates, or see who is opening your emails.

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Groove review by Daniel  T.
Daniel T.
Validated Reviewer
Verified Current User
Review Source

"Incredible tool with a bug here and there"

What do you like best?

Creating different lines of messaging for various roles/industries that I sell to, simplify my job of organizing 100+ leads and know what to message them and when to send it, get feedback on performance as I A/B test for new ways of driving value.

What do you dislike?

Seriously, the only massive pet peeve of Groove is all the formatting headaches I get when I try to adjust a template or create a new one. The formatting just tweaks out where you try to change one line and it messes up the whole template and you have to start from scratch, tough to describe. Example, I click backspaces to remove a blank line and bring two lines closer together but when I do - it changes all the spacing between every line to 4 lines of spacing. And you're just like, oh my god....1) I don't know how the F me clicking backspace just changed every line to 4 lines of spacing 2) I'm so pissed that I just editing this template for 15 minutes and have to restart because my final adjustment screwed up the whole thing. This happens extremely often. Almost every time I try to edit a template. The new version seems a little better but I still have fairly consistent issues.

Recommendations to others considering the product

Absolutely use it. I have friends in Sales struggling with the issues that Groove has used for me. I'm familiar with the pricing and think it has significant ROI. I strongly recommend it.

What business problems are you solving with the product? What benefits have you realized?

It's really difficult to organize over 100 leads in a pipeline and manually organize their status in the sales process, and know what to email them and when to do it. With Groove, I have 5 different flows for 5 different lines of messaging, all leads auto import to those flows based on industry type. I start every single day by going to Groove and it's really nice to see all my leads for the day are already ready to have their first email sent and the template is waiting for me. I just customize the first line and send it off and within an hour I have clients booking meetings with me through groove and I very quickly see myself set up for a productive sales day.

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Groove review by Ellba Larysa V.
Ellba Larysa V.
Validated Reviewer
Verified Current User
Review Source

"Great but some things must change"

What do you like best?

the fact that I can track if my emails are being read and the it goes to SF automatically. Plus, you can scheddulle call, emails, follow ups directely at your Agenda and SF. The tampletes are great too because you already have everything done. Plus, there is always someone to help you with any doubt you might have with the system. Wich it is great. Since the begging never had any major problem with Groove.

What do you dislike?

it is not always that groove works at SF. Plus, sometime it has some problems connecting Google with Groove, wich you have to pay atention from time to time to check if it is working. another thing it should be better is the fact that the emails doesn't sync with Sales Force automatically, you have to do manually and it takes forever for you to do that, since you send emails all the time. It doesn't make any sence what so ever.

Recommendations to others considering the product

it helps to connect with the client really fast

What business problems are you solving with the product? What benefits have you realized?

sales and with groove I can track all the emails and do a fast follow up. I can track the call and do a better and faster follow up with the clients without needing to go to SF to see what was said on the last email and call. The benefits are great: fast clients answer, faster follow ups, faster sales, and we can check who receive, read the emails.

What Sales Engagement solution do you use?

Thanks for letting us know!
Groove review by Mike S.
Mike S.
Validated Reviewer
Verified Current User
Review Source

"Simple, easy to use and makes our sales team more effective and efficient."

What do you like best?

The simplicity of the product is great. All of the functionality that is needed in a sales efficiency platform is available and easy for the team to find. Reporting functionality for managers and admins is easy to use and comes out of the box. That being said, on the rare occasion that we do have questions, their support and customer success teams are very responsive and easy to work with.

What do you dislike?

Not much to be honest, there are a few bugs every now and then like all software products have, and some of the functionality around flows struggles if you do not have their out of the box talk solution, but there is nothing major that has happened to us.

Recommendations to others considering the product

This is a very solid tool in a very crowded space. A lot of the features in the competition are the same, so find a relationship and pick a few of the most important features for you and go with that company. For us, that was Groove.

What business problems are you solving with the product? What benefits have you realized?

The major business driver for Groove is the effectiveness of our sales team. Manual reminders and logging of activities is not reliable and sales teams that aren't automating these processes are extremely behind in my opinion. Groove allows all of these previously manual tasks to happen in the background, so our team can think about the conversations they are having with our customers and potential customers, rather than logging activities.

Groove review by Arnold P.
Arnold P.
Validated Reviewer
Verified Current User
Review Source

"Excellent features and a very positive implementation experience"

What do you like best?

We like group and individual email analytics and stack rank users based on volume, open, clicked-on, and replies, this is very useful information for sales, customer success, and IM coaching and performance metrics. We like the sharing of email templates and flows that automate email sends for people added to the flow.

What do you dislike?

There is not much to dislike about groove.app. It offers a lot more than iHance Absolute Automation which just logs emails and does not have analytics.

Recommendations to others considering the product

We evaluated groove first based on Salesforce's AppEchange rating, volume of submissions, and compared it to other AppExchange solutions and by far Groove is more feature reach and the implementation support has been excellent.

What business problems are you solving with the product? What benefits have you realized?

We need to keep track of emails between employees and clients and groove's app does a fantastic job with this and we now have analytics to see gap areas for improvement and coaching. We use Google Gmail and groove's chrome extension makes a seamless integration with Salesforce. With the excellent implementation support we were able to make the migration off of iHance to groove in a few days and groove also supported our account with multiple training sessions.

Groove review by Ann R.
Ann R.
Validated Reviewer
Verified Current User
Review Source

"Unable to log the calls but was fixed right away. Support team were very helpful"

What do you like best?

I like groove as I have now the option to edit everything in groove sidepanel, and if there is a need for me to edit salesforce, I am able to do that by clicking the sf arrow, and it will get me to sf contact's profile. Whenever I encounter error, all I need to do is to contact support team and the next day, they will find a way to help you either in zoom or email.

What do you dislike?

I like groove very much. Everything I need is in groove whenever I there are particular tasks like calls and emails to be done today. Only, Groove doesn't have a 24/7 support team which I think they will need this since the groove users are not only from where they are located. I believe, groove is a universal tool so there should be a way that they need a 24/7 support staff so to handle concerns right away

Recommendations to others considering the product

This groove is very helpful when you want to see what needs to be done. You can always see if you were productive enough for the day. What I love about Groove is when they send me a reminder regarding my due flows for the day. And in analytics bar, I can see how many email and calls were made, and also if the email has been opened.

What business problems are you solving with the product? What benefits have you realized?

can't log to groove, groove sidepanel is gone.--- however, they were fixed and the support team are really very helpful

Groove review by Mike C.
Mike C.
Validated Reviewer
Verified Current User
Review Source

"The Millennial Sales Secret Weapon "

What do you like best?

The aspects I like the best can be summarized by one word: strategy. I work in digital advertising sales and Groove has become the ultimate tool in assisting with sales. I am able to know when an e-mail that I sent is generating interest in real time. I am able to strategically place a call at a time when I know their interest is peaked. For a salesperson who isn't in a face-to-face medium everyday, this is extremely valuable.

What do you dislike?

The only thing that I dislike is the lack of the push notification ability. However, this is just a "wish" additional feature to have, so 100% a non-issue.

Recommendations to others considering the product

Give it a try, watch the interest of your prospects AND current customers grow, and capitalize on this interest.

What business problems are you solving with the product? What benefits have you realized?

I am solving problems every single day utilizing Groove. I am now able to have an effective & strategically personalized e-mail campaign's. I am now able to get important information out to my clients and my prospective clients in one grandiose action. The additional automation abilities built into "Flows" save me time to focus more on sales opportunities elsewhere. Time is money and Groove is saving me heaps of it.

Groove review by Debbie D.
Debbie D.
Validated Reviewer
Verified Current User
Review Source

"Outstanding Customer Focused Partner"

What do you like best?

Groove differentiates from other partners we have worked with by their outstanding customer support and focus on providing solutions for their customers. They are responsive, takes feedback/product requests into consideration, and extremely pleasant to work with. The experience working with them has been extremely positive thus far.

What do you dislike?

One area I would like to see improved is Groove Dialer. I understand this is via the provider Twilio. We have seen this to be more buggy than other features of Groove.

Recommendations to others considering the product

If you are looking for a email tracking tool for Sales Reps, I recommend Groove over the other email tracking tools (Mixmax, Cirrus, Salesforce Gmail for Lightning, etc..). They have proven to be reliable and when there are issues/bugs, they are quick to resolve.

What business problems are you solving with the product? What benefits have you realized?

Our end goal is to track all touch points from Sales Reps in Salesforce. Groove allows us to easily do this. We worked with a previous vendor before Groove and it was extremely buggy and unreliable. Groove also has additional features such as Groove flows and allows us work the sales cycle easier via flows/automated actions.

Groove review by Danny T.
Danny T.
Validated Reviewer
Verified Current User
Review Source

"solid automation of sales tasks"

What do you like best?

The ability to create different lines of messaging for the various industries and stakeholders I sell to and automate a good portion of my sales cycle. I have about 10 different flows and it's really nice to be able to just customize a couple lines on each outreach but have a base level template to rely on that I've been able to A-B test with your analytics to prove efficiency. It's also really nice to keep track of where all my leads are in the sales cycle and make sure no one slips through the cracks. The integration to SFDC is also huge for me too to save time on logging emails and remembering what I have/haven't sent prospects previously.

What do you dislike?

I have a LOT of problems with editing templates - particularly in regards to formatting. Links and images are what really seems to throw things off but changing anything (font size, spacing, etc.) is a pain. I get a lot of errors where if I have, say 5 links, I can't get them in the same color and it makes it looks somewhat unprofessional. Or like yesterday, every time I tried to adjust an image it doubled the line spacing all the whole template. After a few image adjustments, the line spacing was like 20 spaces between lines. That's by far my biggest complaint is just the headaches I consistently experience with formatting.

Recommendations to others considering the product

I highly recommend using Groove if you're juggling too many leads and need to bring more automation and intelligence to your sales processes. The ability to create templates for each of your customer personas brings more customization to your messaging and streamlines the process of working sales leads. You'll not only automate a great majority of mundane tasks but also significantly improve messaging and increase sales with Groove's analytics and feedback tools. Before Groove, it felt like all my leads and messaging was scattered and unorganized - frankly, it was stressful and just continued to pile up. Now I can login to Groove and trust that everything is in one place and the path to hitting my sales targets is clear and manageable.

What business problems are you solving with the product? What benefits have you realized?

The problem I'm solving with Groove is I work way too many inbound leads (from different industries and with different roles) to customize emails for every touch in the sales process and keep track of what stage they are at. Groove simplifies that and significantly speeds up my workflow. My messaging and sales game is always getting better too as I utilize the analytics to consistently A-B test and see results on what my prospects respond best to. Knowing what customers have opened/clicked links is really nice too and helps with my timing for follow up calls. All the same problems and benefits are true for the customer success program we're building out as well. I will say though, there could be more customization to serve customer success workflows than is currently available (i.e. Groove scheduler options to schedule many people during a single time slot for large web training sessions). Groove seems totally geared toward sales but I feel like your team has an opportunity to build some features and serve the market needs for customer success/user adoption.

Groove review by Chase B.
Chase B.
Validated Reviewer
Verified Current User
Review Source

"Groove rocks"

What do you like best?

I love everything about Groove. It has made my life so much easier for communicating emails to clients in mass quantities.

What do you dislike?

The feature where you can only send 1 email per minute if you need to use the 'send all' feature. This inhibits me because it forces me to send emails one at a time by clicking and I am up to over 400 clients. This wastes a ton of time for me in the morning when I'm trying to send time sensitive emails to my clients that need to be in their inboxes at the same time. If I click the send one per minute feature, then it would force my clients to wait over 6 hours for an email which would make the communication worthless. I think if Groove allowed for you to send 500+ emails at once and it didn't take 1 minute per send that I would use it even more and it would make their product a lot more reliable to use and engage in.

Recommendations to others considering the product

Use it all the time and explore all the features it has to offer. I have been using it for over 5 months at my current job and it has made my life a lot easier.

What business problems are you solving with the product? What benefits have you realized?

Marketing emails have been the biggest benefit by far. Being able to communicate with my funnel and send them emails all at once at a prompt time allow me to properly engage them.

Groove review by Austin O.
Austin O.
Validated Reviewer
Verified Current User
Review Source

"Groovy app for efficient working."

What do you like best?

When I can see my emails opened up and can see my analytics. I like the click to call feature on anywhere in salesforce. Knowing the amount of calls and emails I have done in a day are great, as sales are a numbers game and this helps keep those numbers in the forefront without needing to do anything on my end. Ease is the name of the game and Groove definitely adds ease to my already stressful job - for that I am grateful for Groove.

What do you dislike?

No caller ID. Too slow and I can't see the name of who's calling even tho its in sales force. If that could be quicker, that would be great so I could answer knowing who it is calling me back. It does show the number but I dial so much that I can't figure out who it is so when I answer I answer blindly. No other dislikes at the moment. There are probably a ton of other features I don't even know about or how to use so further training about the full capabilities would be an added benefit for the Groove app and onboarding.

Recommendations to others considering the product

Do it!

What business problems are you solving with the product? What benefits have you realized?

Connecting with customers for marketing. Makes following up awesome and easy. I am able to create pipelines and get back to many customers at once, making it easier to get leads and interested customer's who respond to the email campaigns.

Groove review by Courtney F.
Courtney F.
Validated Reviewer
Verified Current User
Review Source

"HR Business Partner"

What do you like best?

Email tracking and the Book a Meeting option!

What do you dislike?

There is nothing that comes to mind. Groove is easy to use and the only thing I dislike is the fact that I don't know everything about the product and I might not be utilizing it the best.

Recommendations to others considering the product

Use it! It helps streamline processes and is so helpful if you deal with reaching out to tons of people on a daily basis.

What business problems are you solving with the product? What benefits have you realized?

Reaching out to our clients and getting timely responses. With Groove, I know when to follow up with them. I love the email tracker. It helps me know if clients are ignoring me or if they genuinely haven't opened up my email. I am also solving the back and forth emails trying to find a time that works for multiple people. Instead, I just add everyone to the Groove scheduler and let the client pick what works best for them!

Groove review by Mikaela W.
Mikaela W.
Validated Reviewer
Verified Current User
Review Source

"Groove is just what my team needed!"

What do you like best?

It's simple yet powerful, which is what makes it brilliant. It's built out of Force.com so the integration and set up takes a few minutes and doesn't require learning another tool/software/platform. I was able to onboard my team and they were grateful for how seamlessly it fit within their existing workflow and enhanced their day-to-day tasks. Groove enables the power of Salesforce data and ensures data is clean and up to date. In addition, it's brought our team great efficiency in a short period of time without disrupting their workflow. Would definitely recommend!

What do you dislike?

The dialer has been a little harder to set up then other parts of the tool, mostly because we are migrating from an existing third party phone system. Works great once it's up and running!

What business problems are you solving with the product? What benefits have you realized?

Efficiency of sales outreach efforts. Ability to reach Contacts faster. Improved data reliability, tracking, reporting and insights into sales performance.

Groove review by Jake L.
Jake L.
Validated Reviewer
Verified Current User
Review Source

"10x Productivity Boost "

What do you like best?

Up front, Groove was brought in to solve a workflow management issue. After working with the team we discovered many different avenues to create efficiency. All of which contributing to a dramatic increase in productivity. The Omni-Bar streamlined a tedious contact creation pain, allowing for a dramatic uptick in Revenue Generating Activities. The Analytics allowed us to test out subject lines and content effectiveness, allowing for a more agile approach. Finally, the collaborative sharing environment presented a quick and painless on-boarding system which had Reps up and running in a matter of hours.

What do you dislike?

Some of the deeper features and functionality around the analytics and collaboration would be good. Understanding that each company would have different requests as they're structured differently, it's not a pain for our team, but requests for ease of use.

Recommendations to others considering the product

Great platform

What business problems are you solving with the product? What benefits have you realized?

Workflow Management, email tracking, analytics on messaging.

Groove review by Fiona G.
Fiona G.
Validated Reviewer
Verified Current User
Review Source

"Groove has streamlined my candidate follow-up process and has been such an amazing tool !"

What do you like best?

I love that Groove syncs to Salesforce. I have many candidates that never show up or forget that they even need to come in to meet with my recruiters, so the "send later" option within Groove is EXTREMELY helpful to avoid "no call no show" candidates.

What do you dislike?

The only thing I dislike about Groove is that sometimes there are syncing errors, but those don't happen too often.

What business problems are you solving with the product? What benefits have you realized?

The biggest problems I have solved with Groove are handling "no call no show" candidates. Crafting emails with Groove Templates to send later have helped in minimizing the amount of candidates who don't show up to their interviews. I also plan to implement Groove Flows from now on. This will help in following up with candidates I've left messages for, they keep applying to jobs, but I never hear back from them via email or phone.

Groove review by Jacob L.
Jacob L.
Validated Reviewer
Verified Current User
Review Source

"Nice, could have some additional features"

What do you like best?

I love that I have all my templates and reminders handy to me when going to email my clients. I'm in customer success and have a lot of people to keep happy on a daily basis and this really helps. It is also a great way to make sure that the emails that I am sending are engaging and getting clients to come back and use them for future reference.

What do you dislike?

I think the functionality can be a little annoying at times. Such as when you set time for before and after meetings groove won't set a time to the even hour such as 9 am, it will always be 9:10 am. The email template creator can also be difficult to use. When copying and pasting into this section there are a lot of times that it does not allow you to edit the areas that do not properly paste into the template. This makes it a longer process to actually create the template and may take a few times of going back in and making edits to the template after seeing it in use.

Recommendations to others considering the product

Make sure to use all the features and learn them when you begin to use groove. Using all the functions makes all the difference in the world when it comes to efficiency.

What business problems are you solving with the product? What benefits have you realized?

I have realized how much time this saves me when I am trying to manage multiple things at once. I can set reminders to follow up and make sure that I am never forgetting about one of my clients. I can also see if a client has seen my emails and know if they have seen my pre-call check's.

Groove review by Fred G. H.
Fred G. H.
Validated Reviewer
Verified Current User
Review Source

"Super easy and user friendly!"

What do you like best?

Our office of 50 + all use Groove all day long, it is super easy to use and user-friendly no misdials, no hang-ups. It is as simple as a click to click. This feature saves us time which increases our profits.

What do you dislike?

The super big Icon it takes up a quarter of the screen and must click to diminish. It takes time to click it off, and where time is money, click time is so very important.

Recommendations to others considering the product

Switch now or you will be upset later when you figure out that all the time lost to redials and money lost due to misdials and hang-ups could pay for Grove. You owe it to yourself and to your company to make the switch today.

What business problems are you solving with the product? What benefits have you realized?

Mainly the local dialing, it helps me reach out faster and helps the customers think we are calling from locally.

Groove review by Miranda S.
Miranda S.
Validated Reviewer
Verified Current User
Review Source

"In a dual sided market, Groove was my bridge to a solution."

What do you like best?

Live receipts of my emails being read. This helps me anticipate in bound calls or client actions, prospect interested parties and test and improve my cold outreach

What do you dislike?

Currently I cannot download my email stats, open rates click rate etc, in CVC or excel form. Also, to add new people to a flow, there are too many clicks. Perhaps you could stream that so there are not so many steps. Automatic actions could be more customizable but I believe there was a new release for that recently.

Recommendations to others considering the product

Ease of use, live updates of when and where emails are being read, great support if you have problems integrating sales force reports for outreach.

What business problems are you solving with the product? What benefits have you realized?

As mentioned in my title, my company's dual sided market model was a square peg for Sale force's round hole. We were having trouble syncing data from ,multiple types of contacts, accounts and companies and groove was the bridge to a solution. I am still having trouble with merge fields but the syncing feature to my sales force reports and lists have been such a time saver, I can not imagine how much time I would have wasted logging manually in Salesforce.

Groove review by Florence L.
Florence L.
Validated Reviewer
Verified Current User
Review Source

"Great tool"

What do you like best?

Being able to see how many times someone opened my email; it allows me to gauge interest when working with prospective customers and gives me insight on where to focus my time.

What do you dislike?

The process to set up custom email replies and templates is a little annoying and I think it could be set up a little better.

Recommendations to others considering the product

Learn to use the calendar link feature; I think it is one of the most helpful business features!

What business problems are you solving with the product? What benefits have you realized?

Gauging prospect interest, spending less time drafting emails, and sending emails at future times when I need them to go out, even if I'm busy at that time. Also I love the calendar link feature as it allows me to offer a professional insight into my calendar for prospects with simple scheduling to make both of our lives easier.

Groove review by Isabel W.
Isabel W.
Validated Reviewer
Verified Current User
Review Source

"Makes organising my work much quicker and easier!"

What do you like best?

Super quick and easy to use! I used to spend a ton of time constantly logging in to various platforms to keep track of work but Groove integrates so easily into my email that I no longer have to do that.

What do you dislike?

Nothing specifically - but I am probably only scratching the surface in terms of the full range of Groove's capability. It would be good to know what features I am missing out on.

Recommendations to others considering the product

It doesn't take a long time to set up or learn how to use, and will definitely save you time and brain power in the future!

What business problems are you solving with the product? What benefits have you realized?

Scheduling reminders, keeping track of relationships and correspondence, and how much time it saves by making all these functions super quick, convenient and easy to use.

Groove review by User in E-Learning
User in E-Learning
Validated Reviewer
Verified Current User
Review Source

"User Friendly Email Tracker"

What do you like best?

My favorite part of the this application is the email tracking. It alerts me in real time when someone has opened my emails and has a nifty reminder to follow up with your prospects if no reply is received.

What do you dislike?

There isn't much to dislike but if I had to choose it would be the flow setups. My outreach specialist utilize this most successfully but it has taken me a bit more time to be comfortable with this tool.

What business problems are you solving with the product? What benefits have you realized?

I use this tool for email tracking and follow up reminders and it has successfully allowed me to stay on top of my prospects to increase the likelihood of a sale. My outreach team use Groove for setting up 'flows' to reach more prospects and build pipeline. The integration of this tool with Salesforce makes it easy to document all activity automatically so there is seamless visibility across all departments in our organization.

Groove review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Excellent Salesforce Integration and Customer Service"

What do you like best?

The Groove app allows for seamless integration between Gmail and Salesforce. It has a lot of advanced features which streamline the sales process for everyone involved including notifications when prospects / customers engage with emails, scheduler link, automated email flows, email templates and SFDC record creation from Gmail. On top of that, the Groove team is super responsive to our feedback and our questions. I've been very happy with the service we've received thus far. Highly recommend it.

What do you dislike?

I've found that the Groove team is responsive to customer feedback so even when a feature is missing, we're able to work with them to get it added to their roadmap. I would like to see them build reporting capabilities and analytics so we can analyze the best time to reach our partners etc.

What business problems are you solving with the product? What benefits have you realized?

- Visibility into when partners engage with our emails --> Allows teams to be more efficient and engage with partners when they're ready

- Ability to leverage email templates --> Remove reps writing their own. Ensure content is professional

- Ability to create automated email flows based on Salesforce fields --> Enable teams to create their own customized email campaigns without taking regional resources to do so

- Ability for prospects to schedule a convenient time for them --> Avoid back and forth on email to arrange a suitable time. Empower customers.

Groove review by Madelyn L.
Madelyn L.
Validated Reviewer
Verified Current User
Review Source

"Efficient & Accessible "

What do you like best?

Groove allows me to quickly access my contacts and applications from salesforce. I am easily able to log my interactions accurately and effectively. The side bar is extremely helpful in providing additional information about my contact/application in my gmail

What do you dislike?

I am no longer able to attach my interaction to the application in salesforce and can only attach to the contact (unless I re-type the name in)

Recommendations to others considering the product

Add the ability to track texting!!

What business problems are you solving with the product? What benefits have you realized?

Logging our interactions in salesforce (CRM) has been extremely helpful. Groove allows me to access both the contact and the application of a prospective student through my gmail. I do not have to search in a separate window when I am interacting through my gmail. Groove has helped immensely in saving time and staying up-to-date with my prospects.

Groove review by Pablo O.
Pablo O.
Validated Reviewer
Verified Current User
Review Source

"Great Service!"

What do you like best?

Real time up to date notifications on who is opening my emails. Having this allows me to follow up with perfect timing and address my prospects questions for faster traction.

What do you dislike?

It is very difficult to not like something about Groove, great service!

Recommendations to others considering the product

This is a great service to stay ahead of your prospects. Knowing when someone opens an email, what they are opening and how many times they open it can get you to a yes or no faster.

What business problems are you solving with the product? What benefits have you realized?

Groove has enhanced my follow up and time management. It allows you to strategically make a call when you know your clients are reviewing what you sent them. Clients often say my timing for the callis perfect.

Groove review by Sabrina D.
Sabrina D.
Validated Reviewer
Verified Current User
Review Source

"Groove is a MUST HAVE sales tool!"

What do you like best?

I love the ability to execute my own mini-campaigns which help me to automate and expand my sales outreach.

What do you dislike?

I love everything about Groove! There isn't anything that I dislike :-)

Recommendations to others considering the product

Think about the features that you need to be the most robust for your sales teams. A lot of email tools can simply track emails but not many can do the things like executing complex campaigns, like Groove can. Be diligent in your features search!

What business problems are you solving with the product? What benefits have you realized?

Email tracking helps ensure that my messaging is reaching the right people and helps me spread my messaging to numerous decision makers inside of the companies to make sure my emails cross over the right peoples' desks.

Groove review by User
User
Validated Reviewer
Verified Current User
Review Source

"Makes my life so much easier"

What do you like best?

Auto logging of emails into Salesforce, the ability to easily connect a list from a Salesforce report. I also like the fact that it provides metrics on my campaign emails.. The ability to utilize a number and VOIP is handy, especially when I can utilize a local exchange to make a call appear to be a local #.

What do you dislike?

Under the new UI, when you change test in a paragraph, the system changes the <p> to a <div>, which deletes the spaces between the paragraphs and makes the email look like one run-on statement. This did not happen under the original UI. It is my understanding that Groove does not plan to resolve this.

Recommendations to others considering the product

Use it to automate your regular follow up functions - include your automated emails from templates if you send the same thing out a lot, intermix with phone call follow ups or other tasks like checking on project status, etc,

What business problems are you solving with the product? What benefits have you realized?

Saves time, ensures all records of incoming and outgoing emails are correctly logged to the account in Salesforce. This is critical when other teams are often interacting with my customers and allows me to receive a complete picture when I'm making a proactive outgoing call or an issue is escalated to me to handle. It has also streamlined and automated customer communications...not only from our marketing perspective, but also when we have a standard follow up plan to a sale s- I was able to create one that was custom to me and reminds me to follow up on sales that are being implemented, of regular check ins with the client as well as reminders to the clients at specific intervals.

Groove review by Dana M.
Dana M.
Validated Reviewer
Review Source

"Greatest invention ever"

What do you like best?

Saves time. Scheduling meetings - allowing prospects to choose times that are best for them. Selected meeting times are even linked to my Google calendar which is very convenient for staying on top pf appointments. Tracking if prospects are opening, reviewing, interacting with emails (ex. clicking links). Ability for the team to check effectiveness of created email templates. For example when 2 people create an email template for the same issue, the ability to track interactions and see who's template is more effective.

What do you dislike?

Can be a little tricky to use sometimes. Currently trying to figure out how to create my own templates. Sometimes it doesn't find the contact/link the communication to the right person.

Recommendations to others considering the product

None.

What business problems are you solving with the product? What benefits have you realized?

Reaching students by phone can be hard since they have a lot going on already. The Groove scheduler has been thee most helpful for me. It allows students to choose a time that works for the both of us which communicates a sense of consideration and gives them a role. The Groove scheduler definitely has allowed me to connect with students easier.

Groove review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Groove Great for Email Blasts"

What do you like best?

I LOVE how Groove streamlines the inbound and outbound marketing process for my sales pipeline. I use it more than most at Uber and find it to be a very powerful tool. Grooves' integration with Salesforce makes it extremely beneficial to my team. I have given Groove seminars internally to help communicate the rare power of Groove. I can credit it generating me sales.

What do you dislike?

I think the interface could use a facelift. The overall flow process could be MUCH more intuitive. I understand it and fine it pretty straight foward, butI would say on my 14 person sales team there are only 4 of use who use Groove. Other 10 people have difficulty with product. Product team should work on simplifying it.

Recommendations to others considering the product

It is a fantastic product for sales. Personally, it has achieved results and I am a big fan.

What business problems are you solving with the product? What benefits have you realized?

As mentioned, it helps me with outreach andmaintain contact with potential clients. I have realized through its application that if you spend the time to understand it, it will pay off. I recently went into market recently and groove was incredible helpful in generation appointments.

Groove review by Trevor P.
Trevor P.
Validated Reviewer
Review Source

"Simple tool that keeps you out of your CRM"

What do you like best?

I used groove for 3+ years in full cycle B2B sales. I'm on the marketing team and work closely with sales now. I am still thankful for Grooves insight into sales opps.

I just stopped using it a few months ago. It's easy to use and set up. At a baseline, it fit into my existing workflow (working opps and following up). If you want to ramp it up, you can use flows as an engagement tool. These are simple to use, personalized and efficient. I would also use the reminder features in lieu of Salesforce tasks. It was a lifesaver for me as an AE.

What do you dislike?

Not too much. It logged well. Sometimes formatting could be weird with email templates and you would have to get into the HTML to see what is wrong.

Recommendations to others considering the product

Depends on your current sales stack. However, for small-medium teams Groove is hugely important.

What business problems are you solving with the product? What benefits have you realized?

Salesforce integrity. My boss can dig through my SFDC records to find what they need. It would help me stay on top of opps with the reminders.

Groove review by Helen C.
Helen C.
Validated Reviewer
Verified Current User
Review Source

"Brilliant tool and easy to use!"

What do you like best?

I like the ability you have to create as many groove flows as you like and have integration back to Salesforce and field updates (in accordance to email reply/ bounce etc). I also really love that you have the analytics of each groove flow you create so you can cross compare and see which was most successful.

What do you dislike?

I dislike that once you insert a number of contact email addresses off a report from Salesforce, you are then unable to select more than one contact at a time (if its a mistake) to remove from the flow you originally intended to place them in. I think this is something that could be worked on and resolved.

What business problems are you solving with the product? What benefits have you realized?

Mass reach out/ updates to customers and users on the same day.

Groove review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Easy and efficient tool for ALL"

What do you like best?

Personally for me, I love the calendar scheduler tool in Groove. There is so much back and forth when trying to schedule a meeting with a vendor, I wish it existed sooner! For our SDR team, who are heavily users of Groove, they love the flows! It helps them manage their outbound emails and keep track of their prospects

What do you dislike?

I haven't found anything I disliked with Groove. The support chat is quick to get back to you if you had any questions.

What business problems are you solving with the product? What benefits have you realized?

I am pretty new to the company, so our team was already up and running with Groove. I've honestly never seen a software like it... but its a big help to not only our sales org, but also our Support team. Its helped us all become more efficient in communication with our accounts and being able to track the results.

Groove review by Ellen Z.
Ellen Z.
Validated Reviewer
Verified Current User
Review Source

"Getting in the Groove Flow "

What do you like best?

The best thing I like about Groove is how it automates my replies or follow-up e-mails. Another thing which is great is getting notified when someone reads my e-mails. It helps knowing candidates received my information and I sent it to the right e-mail address.

What do you dislike?

I wish it would be easier to use the templates like right click to canned responses on G-mail.

What business problems are you solving with the product? What benefits have you realized?

The major problems we solve at my level is engaging passive candidates and also being able to retain passive leads. This helps us not lose potential candidates or clients as to stay on top of or get ahead of client's needs.

Groove review by User
User
Validated Reviewer
Verified Current User
Review Source

"Groove"

What do you like best?

It's a decent platform - the thing that I enjoy is that you work through tasks on a flow/sequence base. Other platforms just display all tasks that are due without regards to the flow/sequence, which makes your day very disjointed in terms of outreach. I really appreciate Groove's layout here.

What do you dislike?

It takes too long to load into tasks - if I have prospects on every different step of a flow, it takes forever to go through tasks and send emails. Also need to work on the new Groove interface - it looks pretty but while I was using it, a bug caused all of my emails to send with no copy at all. Just blank emails. Switching between active flows and due flows also takes a long long time. The analytics are really annoying to track - I can't look at a particular email and see how/when a prospect interacted with it, I have to look in Salesforce for that info even though the data comes from Groove.

What business problems are you solving with the product? What benefits have you realized?

Using Groove currently for both outbound and inbound communication.

Groove review by Andrew S.
Andrew S.
Validated Reviewer
Verified Current User
Review Source

"Groove helps us scale"

What do you like best?

I like the ease of use and the UI that allows our salespeople to have the most data possible at their fingertips. We have also seen an increase in conversion due to the automated logging of activities and the included search functionality.

What do you dislike?

Groove is frustrating from an admin perspective. Still does not have the admin panel in the new UI, so it means switching back and forth between the new and old UI.

Recommendations to others considering the product

Groove is great at allowing your salespeople to quickly find customer information and activity data so that they can better assist any potential and current client.

What business problems are you solving with the product? What benefits have you realized?

Efficiency, Increased conversion.

Groove review by Christine H.
Christine H.
Validated Reviewer
Verified Current User
Review Source

"In the Groove"

What do you like best?

It's so helpful to know when someone has opened an email I sent them! That way I can discern if they are ignoring me or haven't actually read my email yet. Plus when I send an email to an employee and they tell me they didn't get it, I can prove they did.

What do you dislike?

Occasionally it will stop syncing with my email and I have to re-sync. This could be an issue with my work's software and not necissarily a Groove issue.

What business problems are you solving with the product? What benefits have you realized?

Links emails to customers directly with their profile which saves me time from having to enter notes on the client's account.

Groove review by Amy B.
Amy B.
Validated Reviewer
Verified Current User
Review Source

"Groove has enabled our team to fully integrate Salesforce in our daily work."

What do you like best?

How Groove fully integrates with Google. This has helped our team with onboarding to Salesforce because they often don't realize they are using Salesforce by using Groove in their email. It has transformed our ability to log interactions with our students and keep track of multiple communications coming from different people.

What do you dislike?

There hasn't been anything that we have had issues with.

Recommendations to others considering the product

Very easy product to install and have your team using right away. This was key to our team fully integrating Salesforce in their daily routine.

What business problems are you solving with the product? What benefits have you realized?

Streamlined tracking and sending communication. Very easy to use by varying skill levels.

Groove review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Groove created transparency that never existed (and was much needed) in my organization."

What do you like best?

There's so much! The first thing that pops into my head though is the automatic logging of Gmail activity regardless if someone is logged into Salesforce or not. Our organization has a ton of remote sales reps that are always traveling and the integration help eliminate the headache of remembering to log their activity.

What do you dislike?

I would like to understand the analytics side of the product better and how that reporting interacts with my Salesforce reporting. I also don't feel like my sales reps are completely utilizing the tools Groove can offer them but that isn't your fault. That is their fault :)

What business problems are you solving with the product? What benefits have you realized?

Before Groove, it was always my team member's word vs. a client's word if my team member forgot to log their interactions with the client in our CRM. Now, there is total transparency regarding response times as well as what was said. Our CSR and Client Success teams love the ease of use of your templates. Although Salesforce allows them to send templated emails, they find Groove to be a lot more user-friendly. A lot of our team members live and die by the Groove scheduling feature and would kill me if I discontinued our Groove service simply because of that feature.

Groove review by Lucy B.
Lucy B.
Validated Reviewer
Review Source

"Sales team LOVES Groove!"

What do you like best?

Groove is easy to use, obtrusive, and stable (we had a lot of issues with our last product not working.) My team is making use of all the functionality - tracking email opens, using templates, and logging to Salesforce - because it's relevant and simple to do.

What do you dislike?

I wish there was more syncing with Salesforce in Flows - not just logging, but allowing Lead status or Opportunity Stage to remove or add a record to a Flow, and and allowing "Call Result" to trigger a change in Status or Stage.

Recommendations to others considering the product

The new beta interface is AWSOME.

What business problems are you solving with the product? What benefits have you realized?

Calendar events and email are reliably syncing between Gmail/Google Calendar & Salesforce, so our SDRs are more operationally efficient, our activity history is accurate. We're also going to use Flows to help with pipeline management, and make sure prospects are contacted at the right interval, the right number of times.

Groove review by Brooke P.
Brooke P.
Validated Reviewer
Verified Current User
Review Source

"Groove is perfect for prospecting all the way to CRM"

What do you like best?

I love the ability to organize my prospecting activity as well as keep a unified message to my current accounts all while logging within Salesforce- saving me a ton of time.

What do you dislike?

Obviously it would be nice if there were an all in one solution, but other than that not too many complaints.

Recommendations to others considering the product

I am unfamiliar with other similar products, but have heard from colleagues that Groove is one of the better systems they have used.

What business problems are you solving with the product? What benefits have you realized?

Prospecting- having the ability to track exactly how my prospecting is working along with the time savings of automatically logging within Salesfore.

Groove review by Hannah S.
Hannah S.
Validated Reviewer
Review Source

"Excellent SalesForce integration. Great e-mail tracking. Good confidence booster"

What do you like best?

I love the email tracking and reporting done by Groove. Its awesome to see what emails are being opened and how often links embedded in the email body are being clicked. This is a big confidence booster in sales when you are sending high volumes of emails! It also provides a great way to give more targeted efforts to follow up.

The salesforce integration is a HUGE time saver. Emails automatically get logged to the salesforce contact. Calendar appointments also get automatically logged as a call at the time of sending the invite and later as a call when the appointment actually occurs.

What do you dislike?

I don't have enough time in the day to learn ALL the ways Groove could help me more. Their newsletters are helpful to pull out tiny chunks to be aware of or learn in the moment but its honesty more on me to just sit down and learn more.

Recommendations to others considering the product

Figure out how to better track emails that may have been forwarded and opened by others as opposed to showing numerous opens by the original receiver.

What business problems are you solving with the product? What benefits have you realized?

qualifying leads.

saving time with SalesForce entries.

quantifying productivity for performance reviews.

Groove review by Brian S.
Brian S.
Validated Reviewer
Verified Current User
Review Source

"Enterprise Account Executive"

What do you like best?

Super simple interface and the time it saves me daily.

What do you dislike?

I wish some functions didn't require to access my contacts. Then my company would unlock more features.

Recommendations to others considering the product

If you use Salesforce and GSuite, Groove is a must have!

What business problems are you solving with the product? What benefits have you realized?

Groove saves me at least 45 minutes a day of admin tasks. This is time I can spend with my customers. The interface is simple and doing all my work within my email interface is key. I am much more productive and I have the peace of mind that I am logging my activity in our CRM.

Groove review by Kait B.
Kait B.
Validated Reviewer
Verified Current User
Review Source

"Groove Provides Client Insight"

What do you like best?

I know when my clients are opening my emails, so therefore I know the best times to contact them. I also know when a client is ignoring me...because I can see when they've opened and not replied to my emails. Great insight.

What do you dislike?

There is nothing I would fix about Groove. I enjoy the insight and notifications of client interaction.

Recommendations to others considering the product

My company uses it as an integral part of our email use! Definitely recommend!

What business problems are you solving with the product? What benefits have you realized?

I have insight of my client's patterns in checking their email... and I know who's ignoring me! Gmail and Groove work seamlessly together.

Groove review by User
User
Validated Reviewer
Verified Current User
Review Source

"Intuitive, Easy to use and very handy"

What do you like best?

The automatic assignment to emails, so everything is tracked. This means you can't forget to track something - We use this in conjunction with salesforce and it is fantastic.

What do you dislike?

Having to remember to unselect emails I don't want tracked.

(An issue that seldom occurs and isn't a problem frankly but worth mentioning!)

Recommendations to others considering the product

If you are using fiddly software to send links to customers so you can figure out if they have seen your quotes/information/offerings, this is a much more user friendly way of achieving the same thing. It stores the number of times someone has opened your email too and the exact times they opened it and from where so you have that added insight into their work habits/interest in what you have sent to them.

What business problems are you solving with the product? What benefits have you realized?

Knowing when customers have received emails and read them - Ditto with colleagues.

Helps weed out wrong email addresses.

Helps assign emails to the account on salesforce.

Groove review by Gretchen B.
Gretchen B.
Validated Reviewer
Verified Current User
Review Source

"So easy - sooo good!"

What do you like best?

Groove is perfection to me. Very easy to use and makes tracking your emails a breeze. Groove Flow is pretty incredible as well, allowing you to run mass campaigns without having to hire an intern - or two. Really love this software!

What do you dislike?

The only thing I dislike is that I have to relogin into Groove everytime I log into my email. I wish it was on all the time! That and I wish there were an app - a girl can dream!

Recommendations to others considering the product

Take advantage of Groove Flow. Make sure you're logged in and using it! Put your contacts in Salesforce so you can track everything. Good luck!

What business problems are you solving with the product? What benefits have you realized?

Groove helps me understand who is opening my emails in the most effective way. Because of Groove, I've been able to target my prospects much more effectively and save a lot of time. I've also been able to track my activities more effectively through the Flow program which has made it a lot easier to target thousands of prospects and keep track of them. Lastly, it's been easier to coordinate meetings with prospects, with the Groove calendar function.

Groove review by Juliana N.
Juliana N.
Validated Reviewer
Verified Current User
Review Source

"Time Saver"

What do you like best?

Groove flows save so much time when prospecting. I have all my leads on respective flows, it's so helpful to help you get organized and make sure every lead is nurture/engaged/followed up.

What do you dislike?

I would like to see a better integration with Salesforce when it comes to leads that complete certain flow. When the lead completed the flow, Salesforce doesn't know. It would be great to automatically change the Salesforce status to Dead, and even better if a denial can be added, like: no response - if it was completed with no response.

What business problems are you solving with the product? What benefits have you realized?

Schedule meetings via Groove Schedules

Get organized with hot leads, and prospecting on Groove Flow

Groove review by Victoria M.
Victoria M.
Validated Reviewer
Verified Current User
Review Source

"Great Product and Great Customer Service!"

What do you like best?

Replaces many different tools that I needed to use before to get the same or more limited results. It allows me to make data-driven decisions on how to make email communication more effective and drive business needs.

What do you dislike?

Some items are not super intuitive. Once you do it once, it is easy to do moving forward.

What business problems are you solving with the product? What benefits have you realized?

Easier to organize and find email templates. Easier to collaborate across the team. Faster to schedule meetings with clients and multiple internal participants. Allow us to run sales campaigns with minimal ongoing work.

Groove review by Chad H.
Chad H.
Validated Reviewer
Review Source

"Simple, effective email tracking tool"

What do you like best?

We've found Groove to be an effective way to track email communication, provide a sense of client engagement and keep all teams aligned with the SFDC integration. Some of the bonus features included the calendar scheduling feature and the flows.

What do you dislike?

I haven't found any issues. It is dependent on signing into SFDC but the warnings are annoying enough that the team just does it so that's not an issue. I believe there is still an update to come that will ensure that emails sent from mobile devices are also tracked.

What business problems are you solving with the product? What benefits have you realized?

We needed a way to track all of our customer and prospect emails in SFDC, create email templates and have a better sense of how we engage with our customers. Groove solves for that.

Groove review by Stephen M.
Stephen M.
Validated Reviewer
Verified Current User
Review Source

"Easy to Use, Fantastic Support"

What do you like best?

Groove is super easy to get up and running. It takes just a few short minutes to get the extension installed on your browser and logged in via Salesforce. The support team is stellar - from simple questions to bugs, they're informative and responsive, always exceeding my expectations.

What do you dislike?

The software can be a bit simple at time - not giving complex enough details that you would hope to receive. However, some of this is a facet of the email tracking space, that is limited in what details it can provide.

Recommendations to others considering the product

Make sure that Groove has the exact features you're looking for - you don't want to have to supplement it with another tool that has a high overlap in features. Overall though, I believe it is one of the best tools in the space.

What business problems are you solving with the product? What benefits have you realized?

Our sales team needs to know who has opened, clicked on, and replied to their emails. This tool helps them do that and so much more. In addition to email tracking, it provides access to our calendars - you can send a link out to a customer with your availability pre-loaded for them to select what time works best. Even better, you can amend that link to include any of your co-worker's calendars, which makes scheduling multi-person meetings a breeze.

Groove review by Emyli V.
Emyli V.
Validated Reviewer
Review Source

"Faster Than Yesware With A Few Drawbacks"

What do you like best?

Strengths

-Easy to adjust your flow

-Easy to navigate

-Easy to edit details on sidebar within gmail

-Faster, more manageable, and more automated that Yesware

LinkedIn Export Feature

What do you dislike?

Glitches

-Cannot change the account name prior to sending an email

- Calls were off in reporting

-No OOO reschedule feature like Yesware offers

-When I try to create a new template email, software attempts to load template but never does. I cannot go back or get out of the load page without completely closing gmail and re-opening. I attempted to create a template twice with the same results both times.

-Glitches when attempting to edit a new template email that I’ve copied and pasted into the template field. I couldn’t remove spacing and then it just froze.

-When I try to create a new template in Gmail, I can’t use an email I’ve already drafted and then hit save, I have to hit the plus sign to create the new template first and then copy and paste the content into the template. This is annoying because if I’m copying and pasting content from an email thread, I can’t actually access my email because it greys out the rest of the screen. So I’d have to open up a new email window in order to copy and paste the content into the template.

-Formatting issues when I try and copy and paste content into a template. When I copy and paste from Google Docs, the formatting seems ok but when I copy and paste from Gmail, all of my spacing gets deleted and I have to reformat everything.

Use the <> icon to add template as HTML so formatting doesn’t get all wonky

-Need to change account name to the name you are going to use when emailing the contact. No way to do it prior to sending so that it cues up automatically.

Recommendations to others considering the product

If you don't already have Yesware and you don't have to reconfigure your SFDC, then I'd get Groove over Yesware for the ease of use and one-click prospecting it provides. Cool company and great support. The only reason we didn't do it is because we already had Yesware and Zoom and didn't want to reconfigure everything and waste money on tools that weren't already up for expiration.

What business problems are you solving with the product? What benefits have you realized?

It's basically Yesware but more streamlined and user friendly. Email reporting for SDRs.

Groove review by Allie R.
Allie R.
Validated Reviewer
Review Source

"Best email tracking and logging tool we've used!"

What do you like best?

We've used 3 different sales engagement tools (Yesware, ToutApp, and now Groove) and Groove has by far garnered the most positive response from reps. The tool is intuitive to use, and fits right into our reps' Gmail workflow so that they don't have to change much in their behavior in order to adopt Groove. The Groove team also listens to customer feedback very actively and pushes out useful updates in the tool often.

What do you dislike?

The tracking is not 100% reliable but I don't think that's a problem unique to Groove - any email tracking tool will have some margin of error depending on what the recipients' email environment looks like.

What business problems are you solving with the product? What benefits have you realized?

Accurate and automated data entry in Salesforce, effective sales outreach by tracking email replies and clicks

Groove review by Josh  H.
Josh H.
Validated Reviewer
Verified Current User
Review Source

"Account rep with Real Estate Marketing "

What do you like best?

Easy to use, organized, clicking on the button to call, and email history.

What do you dislike?

I would be nice if there was a feature that showed if there was a Texted-read.

Recommendations to others considering the product

nothing

What business problems are you solving with the product? What benefits have you realized?

Call history, scheduling, messages from clients. Would be nice to have the starts with client, showing how long we spoke to each client with the talk time. When it shows the email and shows the amount of times a client had viewed the email, it would be nice to have the time stamped in that field too.

Learn more about Groove

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Groove
4.7
(290 reviews)