Gryphon Networks

Gryphon Networks

(363)
4.2 out of 5 stars

Gryphon automatically captures and analyzes all sales activity from any phone and turns it into actionable insight. Understand the behaviors that get results with 100 % accuracy through real time visibility into your rep’s phone -based activity from any location. Our targeted speech analytics identifies the techniques and phrases used by your top performers allowing sales leaders to raise the performance of every rep on their team.

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Gryphon Networks review by <span>DARRIEL S.</span>
DARRIEL S.
Validated Reviewer
Verified Current User
Review Source

"the access number is so easy to remember"

What do you like best?

I LIKE THE FACT THAT I CAN USE MY CELL PHONE OR HOME WHEN WORKING AWAY FROM THE OFFICE AND IT DISPLAYS MY WORK NUMBER TO CLIENTS INSTEAD OF MY PERSONAL NUMBER.

THIS IS HUGE BECAUSE WITH CALLER ID, CLIENTS MAY NOT ANSWER THEIR PHONE. SO NO MATTER WHAT DEVICE YOU DAIL FROM IT SHOWS YOUR WORK NUMBET AND NAME

What do you dislike?

REALLY, THERE IS NOTHING TO DISLIKE GREAT SOFTWARE, EASY TO USE. WELL REMEMBER PASSWORD WOULD BE HELPFUL

Recommendations to others considering the product

PERSONALLY I THINK IT'S A GREAT SOFTWARE TO USE WHEN A COMPANY NEEDS TO KEEP TRACK OF CALLS INDIVIUALS MAKE. I NEVER HEARD OF GRYPHON UNTIL MY EMPLOYMENT WITH ADT. I DON'T KNOW WHAT OTHER SOFEWARE THAT'S OUT THERE OR MY BE COMPITION TO GRYPHON. ALL I KNOW IS THAT I WOULD RECCOMEND GRYPHON TO OTHERS BECASUE IT'S SO EASY FOR EMPLOYEES AND MANAGMENET TO TRACK PROGRESS OF CALLS MADE

What business problems are you solving with the product? What benefits have you realized?

ONCE I'M DIALED IN, I DON'T HAVE TO KEEP DAILING THE ACCESS TO PLACE OTHER CALLS.

WE HAVE A GOAL OF WEEKLY CALLS, GRYPHON ALLOWS ME TO KEEP TRACK OF MY CALLS, WHAT TYPE OF CALLS ALSO LIKE DO NOT CALL

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Gryphon Networks review by <span>Scott J. L.</span>
Scott J. L.
Validated Reviewer
Verified Current User
Review Source

"Thanks to the DNC list, no one else at my firm can call my prospects"

What do you like best?

The DNC program, as well as the the kind voice on the other end of the phone. While using this product, it becomes extremely easy to make more dials, and in the end get more connections. The sales inteligence is useful to tracking progress on a weekly or daily basis. Also can be used for motivation.

What do you dislike?

Occasional glitches that can be experienced. Unsure of what causes them, but at least once per week the system will bug out for 20 minutes. The inteligence feature takes some time to get used to but I have a positive feeling about this.

Recommendations to others considering the product

Getting used to grading or reviewing your call at the end takes time to get used to, but it is certainly worth it in evaluating your progress.

What business problems are you solving with the product? What benefits have you realized?

Speed dialing. Without this system it would take much longer to make this many dials and the work day would be wasted. I've solved the problem of tracking daily performance.

What Sales Performance Management solution do you use?

Thanks for letting us know!
Gryphon Networks review by <span>Matthew A.</span>
Matthew A.
Validated Reviewer
Verified Current User
Review Source

"The new dashboard is very user friendly. It is very easy to get a lot of information in a glance. "

What do you like best?

I like that I can pull up the dashboard and get a snapshot of my branch's call volume and results very quickly, it is a very simple screen to read and understand, without a lot of clicking around.

What do you dislike?

The timeframe on the dashboard sometimes has me messed up. There was a point toward the beginning of November that I was seeing some of October's volume. I am unsure how to set the default to show me only the current month and not the prior 30 days.

Recommendations to others considering the product

Very user friendly. Set the dashboard to include snapshot information you use regularly to avoid having to dig around.

What business problems are you solving with the product? What benefits have you realized?

I have been very easily able to address which bankers are making their calls and who isn't. I am also able to see who is dispositioning their call results, and who is having progress with contacting our customers. We primarily use this product to measure outbound calls based on associate and use these numbers as well as results to coach the associate for future outbound calls.

Gryphon Networks review by <span>Austin B.</span>
Austin B.
Validated Reviewer
Verified Current User
Review Source

"Efficiency in Tracking and Time"

What do you like best?

I love it's efficiency to see how productive I'm actually being. How effective I am on the phone, if I'm keeping people on the phone. Even how long it takes to set up an appointment which is my ultimate goal. Love how it shows if I take a break after a call or if I keep on working through the pain. Great for tracking not only numbers of outgoing dials but performance and time use as well.

What do you dislike?

After the high volume of dials I make, the lady's voice annoys me. I wish I could have an option to turn her voice volume down or off, or even customized options of frequency and volume of her voice.

Recommendations to others considering the product

Use it from the get go to get used to it and you will maximize your efficiency and your use of time.

What business problems are you solving with the product? What benefits have you realized?

Tracking phone marketing time and use. Save me a ton of time on tracking numbers and picking up and putting down the phone. Which also keeps me focused and on task.

Gryphon Networks review by <span>Vincent S.</span>
Vincent S.
Validated Reviewer
Verified Current User
Review Source

"Great to use very user freindly"

What do you like best?

It is more streamlined and easy to use!! I like the new dashboards

What do you dislike?

There is nothing that I dislike about this product. I do miss having the team option. but all my reps are still in one place. I do miss the team tab. But It is very easy to group all reps together. So it really does not bother me to much.

Recommendations to others considering the product

It is a great product. you will be very happy using it. !!!!!!!!!!

What business problems are you solving with the product? What benefits have you realized?

Every single reps and team are together and it is easy to track there calls. It makes meeting more user friendly. I can show the reps how they are tracking for the month.

Gryphon Networks review by <span>Christopher C. G.</span>
Christopher C. G.
Validated Reviewer
Review Source

"It is a great way to help your organization see your true efforts,"

What do you like best?

I like that us-salespeople get to avoid calling contacts from previous or different business relationships if they are on the DNC List. They did not sign up to hear you talk about Business-C. They met you in connection to Business-B so don’t violate their previous trust ny hitting them with a personal call and unethically pitching them this new ”Business-C-Thing” because you did not use Gryphon to see if they are on the DNC List.. Gryphon is an ethics enforcer!

What do you dislike?

That I often forget to put a disposition and I’m back to square one and that call never gets entered in the metrics. Them I start over entering my pin again.

Recommendations to others considering the product

It is all a game of numbers so use Gryphon Metrics to know what your numbers “are” and “why!” — “The Numbers Don’t Lie!”

What business problems are you solving with the product? What benefits have you realized?

With Gryphon Sales Intelligence my organization gets to see what type of leads are worth their time and money investment.

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