Guidewire InsuranceSuite Reviews

The think I probably like best about the Guidewire products is their integration with one another. It is not extremely difficult to pass data between PC, BC, and CC. A policy can be issued in PC, a billed paid to the account in BC, and a claim filed in CC for the same policy with little issues. I also like the overall look of the user interface with the applications. The look of all the difference centers are similar, but not so similar that you can't recognize the specific center you are working in.

The things I dislike the most about the insurance suite is the extremely limited "out of the box" functionality related to worker's compensation related data. There really needs to be some kind of required date fields or report generating related to NCCI reporting. As one of the main compliance agencies in the US, reporting to NCCI is a major part of setting rates related to worker's compensation information.

Would recommend using the version of GW that is cloud deployed.

My company is using the Guidewire Insurance Suit to issue policies to companies or individuals, handle when claims are filed against issued policies, and billing companies for their policy coverage. Some of the benefits of GW is the one-stop-shop mentality of all the integrated systems they offer. This makes functionality and ease of use manageable across all departments that are using one of the GW applications.

I love that it is so user friendly for Claims Adjusters! The ease of use and a one stop shop!

I would like to see the software have auto updates

Make sure you understand and train the full capability of Guidewire! It is amazing!

Able to handle a claim effectively, ease of use and less processes for the Adjuster, very user friendly! Elephant the company I work for is in the process of upgrading to Guidewire 9 and we are so excited!!!!

The Insurance Suite contains three totally separate components, Policy Center, Claims Center and Billing Center. Each of the components are well defined and address vast scope which really helps when we wanted to incorporate some strategic simulation. The software is perfect for our auto and home insurance section.

Expert Personnel are hard to find at a reasonable cost. We used consultants from vendors but had to compromise on end result due to cost constraints Customization is challenging.

If you are looking to use the core functions , its a perfect software and also they are very responsive plus good to work with. Company is growing and putting more emphasis on platform and customer experience. But however if you need advance level customization then you better be equipped with the right personnel The whole thing is based on agile methodology, if you need fast results , negotiating with vendor consultants in advance might save you time and money.

The integration of policy, claim and billing center eventually helped us get our information well summarized and access to them in a more efficient manner. However, i would be honest , Guidewire's main lines of business are for home and autos and we do both of these and we tried to integrate health and other line of insurance product and customizing them beyond the core function has primarily been challenging.

I like that our company was able to customize a lot of things for our specific sector of the insurance industry.

This product doesn't specifically include our sector - the mortgage insurance industry, therefore it required a lot of customization.

Make sure this works for your industry - also truly scope out the project and ensure the customizations won't make this system not worth the hassle. It really depends on your personal needs and the amount of work you can and will put into it.

This program is used to underwrite our loans.

Guidewire allows a great deal of customization, through their proprietary Gosu language which is similar to Java. It is used by many insurance companies and have a good track record.

Their customer self-service portal in particular is not as mature as their other products. We had challenges with how they implemented versioning in the back end. The product could definitely use more User Experience analysis to improve usability and design.

The Guidewire customer self-service portal provides insurance customers the ability to get quotes, buy policies, review/manage their accounts, make payments, and more. The portal provides a starting point for an insurance company to develop their own customer web portal.

I like that the software is a one stop shop. I like that I it helps separate duties with the activities menu.

It is not as user friendly as our previous in-house program.

Give it time to get used to it.

Helps with the flow of the claim from start to finish instead of having to try to figure out what needs done next. Cost benefit since less duplication of work.

Being customizable. I'm more on the IT side of the software and that we're able to integrate it into our system.

The biggest complete is the visual and graphics. The look is outdated

Integrating with our internal systems. we use the claim function the policy center and a few other insurance software and they do work nicely with one another.

This has been a great tool overall. It was great to be able to configure to the organization’s needs.

We had trouble implementing it at first due to lack of training. Adjusters would get claims even when they were out and overall it was just a training issue. We were now able to turn on a feature that allows them not to receive claims until they are back in the office.

We were able to cut costs and save time per claim using this system

It is pretty easy to use and can be learned by anyone

It doesnr have option for addiitinal fields for comments or notes

To help pay claims

This software allows you to easily keep track of what tasks need to be completed for claims. Some of these tasks are automatically generated by the software and you can schedule/assign tasks for yourself as well.

Sometimes the software didn't link well with the external correspondence system.

Helps streamline the claims process and shorten the life cycle of the claim to come to a quicker resolution.

Easy to use and step by step in taking claims

Documents could be better sorted and easier to attach to notes

Claims

I absolutely find it very easy of use and explain.

Think the graphics are a little boring. That's just me.

Having data in one place.