What do you like best?
The Insurance Suite contains three totally separate components, Policy Center, Claims Center and Billing Center. Each of the components are well defined and address vast scope which really helps when we wanted to incorporate some strategic simulation. The software is perfect for our auto and home insurance section.
What do you dislike?
Expert Personnel are hard to find at a reasonable cost. We used consultants from vendors but had to compromise on end result due to cost constraints Customization is challenging.
Recommendations to others considering the product
If you are looking to use the core functions , its a perfect software and also they are very responsive plus good to work with. Company is growing and putting more emphasis on platform and customer experience. But however if you need advance level customization then you better be equipped with the right personnel The whole thing is based on agile methodology, if you need fast results , negotiating with vendor consultants in advance might save you time and money.
What business problems are you solving with the product? What benefits have you realized?
The integration of policy, claim and billing center eventually helped us get our information well summarized and access to them in a more efficient manner. However, i would be honest , Guidewire's main lines of business are for home and autos and we do both of these and we tried to integrate health and other line of insurance product and customizing them beyond the core function has primarily been challenging.