Guidewire InsuranceSuite

(12)
3.9 out of 5 stars

Guidewire InsuranceSuite is a provider of core system software to the global Property/Casualty (general) insurance industry. Guidewire InsuranceSuite spans the key functional areas in insurance – underwriting and policy administration, claims management, and billing.

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Guidewire InsuranceSuite Reviews

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Showing 12 Guidewire reviews
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Guidewire review by <span>Matt M.</span>
Matt M.
Validated Reviewer
Verified Current User
Review Source

"Review of three Guidewire systems, Policy Center, Billing Center, and Claim Center"

What do you like best?

The think I probably like best about the Guidewire products is their integration with one another. It is not extremely difficult to pass data between PC, BC, and CC. A policy can be issued in PC, a billed paid to the account in BC, and a claim filed in CC for the same policy with little issues. I also like the overall look of the user interface with the applications. The look of all the difference centers are similar, but not so similar that you can't recognize the specific center you are working in.

What do you dislike?

The things I dislike the most about the insurance suite is the extremely limited "out of the box" functionality related to worker's compensation related data. There really needs to be some kind of required date fields or report generating related to NCCI reporting. As one of the main compliance agencies in the US, reporting to NCCI is a major part of setting rates related to worker's compensation information.

Recommendations to others considering the product

Would recommend using the version of GW that is cloud deployed.

What business problems are you solving with the product? What benefits have you realized?

My company is using the Guidewire Insurance Suit to issue policies to companies or individuals, handle when claims are filed against issued policies, and billing companies for their policy coverage. Some of the benefits of GW is the one-stop-shop mentality of all the integrated systems they offer. This makes functionality and ease of use manageable across all departments that are using one of the GW applications.

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Guidewire review by <span>Erika S.</span>
Erika S.
Validated Reviewer
Verified Current User
Review Source

"Very Claim Adjuster friendly! Great insurance software!"

What do you like best?

I love that it is so user friendly for Claims Adjusters! The ease of use and a one stop shop!

What do you dislike?

I would like to see the software have auto updates

Recommendations to others considering the product

Make sure you understand and train the full capability of Guidewire! It is amazing!

What business problems are you solving with the product? What benefits have you realized?

Able to handle a claim effectively, ease of use and less processes for the Adjuster, very user friendly! Elephant the company I work for is in the process of upgrading to Guidewire 9 and we are so excited!!!!

What Insurance Suites solution do you use?

Thanks for letting us know!
Guidewire review by User
User
Validated Reviewer
Review Source

"its good but could be better"

What do you like best?

The Insurance Suite contains three totally separate components, Policy Center, Claims Center and Billing Center. Each of the components are well defined and address vast scope which really helps when we wanted to incorporate some strategic simulation. The software is perfect for our auto and home insurance section.

What do you dislike?

Expert Personnel are hard to find at a reasonable cost. We used consultants from vendors but had to compromise on end result due to cost constraints Customization is challenging.

Recommendations to others considering the product

If you are looking to use the core functions , its a perfect software and also they are very responsive plus good to work with. Company is growing and putting more emphasis on platform and customer experience. But however if you need advance level customization then you better be equipped with the right personnel The whole thing is based on agile methodology, if you need fast results , negotiating with vendor consultants in advance might save you time and money.

What business problems are you solving with the product? What benefits have you realized?

The integration of policy, claim and billing center eventually helped us get our information well summarized and access to them in a more efficient manner. However, i would be honest , Guidewire's main lines of business are for home and autos and we do both of these and we tried to integrate health and other line of insurance product and customizing them beyond the core function has primarily been challenging.

Guidewire review by Internal Consultant in Financial Services
Internal Consultant in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Unique Customization for our Use"

What do you like best?

I like that our company was able to customize a lot of things for our specific sector of the insurance industry.

What do you dislike?

This product doesn't specifically include our sector - the mortgage insurance industry, therefore it required a lot of customization.

Recommendations to others considering the product

Make sure this works for your industry - also truly scope out the project and ensure the customizations won't make this system not worth the hassle. It really depends on your personal needs and the amount of work you can and will put into it.

What business problems are you solving with the product? What benefits have you realized?

This program is used to underwrite our loans.

Guidewire review by <span>Rick S.</span>
Rick S.
Validated Reviewer
Review Source

"I assisted with a project to implement the Guidewire customer self-service portal"

What do you like best?

Guidewire allows a great deal of customization, through their proprietary Gosu language which is similar to Java. It is used by many insurance companies and have a good track record.

What do you dislike?

Their customer self-service portal in particular is not as mature as their other products. We had challenges with how they implemented versioning in the back end. The product could definitely use more User Experience analysis to improve usability and design.

What business problems are you solving with the product? What benefits have you realized?

The Guidewire customer self-service portal provides insurance customers the ability to get quotes, buy policies, review/manage their accounts, make payments, and more. The portal provides a starting point for an insurance company to develop their own customer web portal.

Guidewire review by Industry Analyst / Tech Writer in Insurance
Industry Analyst / Tech Writer in Insurance
Validated Reviewer
Verified Current User
Review Source

"All the Infomation in one place"

What do you like best?

I like that the software is a one stop shop. I like that I it helps separate duties with the activities menu.

What do you dislike?

It is not as user friendly as our previous in-house program.

Recommendations to others considering the product

Give it time to get used to it.

What business problems are you solving with the product? What benefits have you realized?

Helps with the flow of the claim from start to finish instead of having to try to figure out what needs done next. Cost benefit since less duplication of work.

Guidewire review by <span>Demond J.</span>
Demond J.
Validated Reviewer
Review Source

"Guidewire Personal Line user"

What do you like best?

Being customizable. I'm more on the IT side of the software and that we're able to integrate it into our system.

What do you dislike?

The biggest complete is the visual and graphics. The look is outdated

What business problems are you solving with the product? What benefits have you realized?

Integrating with our internal systems. we use the claim function the policy center and a few other insurance software and they do work nicely with one another.

Guidewire review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Good potencial "

What do you like best?

This has been a great tool overall. It was great to be able to configure to the organization’s needs.

What do you dislike?

We had trouble implementing it at first due to lack of training. Adjusters would get claims even when they were out and overall it was just a training issue. We were now able to turn on a feature that allows them not to receive claims until they are back in the office.

What business problems are you solving with the product? What benefits have you realized?

We were able to cut costs and save time per claim using this system

Guidewire review by <span>Krunali M.</span>
Krunali M.
Validated Reviewer
Review Source

"Accountant "

What do you like best?

It is pretty easy to use and can be learned by anyone

What do you dislike?

It doesnr have option for addiitinal fields for comments or notes

What business problems are you solving with the product? What benefits have you realized?

To help pay claims

Guidewire review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Efficiency in Claims"

What do you like best?

This software allows you to easily keep track of what tasks need to be completed for claims. Some of these tasks are automatically generated by the software and you can schedule/assign tasks for yourself as well.

What do you dislike?

Sometimes the software didn't link well with the external correspondence system.

What business problems are you solving with the product? What benefits have you realized?

Helps streamline the claims process and shorten the life cycle of the claim to come to a quicker resolution.

Guidewire review by <span>Edward J.</span>
Edward J.
Validated Reviewer
Review Source

"Bed insurance claims software I've used "

What do you like best?

Easy to use and step by step in taking claims

What do you dislike?

Documents could be better sorted and easier to attach to notes

What business problems are you solving with the product? What benefits have you realized?

Claims

Guidewire review by User in Construction
User in Construction
Validated Reviewer
Review Source

"A happy user "

What do you like best?

I absolutely find it very easy of use and explain.

What do you dislike?

Think the graphics are a little boring. That's just me.

What business problems are you solving with the product? What benefits have you realized?

Having data in one place.

Kate from G2 Crowd

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