What do you like best?
The Guru team has built a product, and continues to build/add features, with a keen and accurate understanding of how real users need to find and share information on a day-to-day basis in their jobs. One of my team members said - of the browser-extension feature in particular - "It's right in front of your face, and it just works." We know where to find information, we know we can trust it, we can easily keep it updated, and we can easily share it. It sounds so, so simple - and that's because, for a user (whether you're looking for info or sharing it) - it is. But, you know that the thought and design that has gone into this is massive. As one example - the Slack integration is amazing. And, they built it by thinking about where people already work and communicate, and how that could connect back to Guru.
What do you dislike?
Honestly - very little. The team is continually releasing new features that make this product even better. They are very supportive of implementation. So, where I'd like more guidance on how to drive user adoption, or where I'd like to be able to break up my teams differently - they either provide the how-tos on a 1:1 basis, or are already working on the next feature. The only thing I wish I could do right now is have a "draft" mode for new cards. That's how awesome this product is - that *draft mode* is the one thing I wish I had.
Recommendations to others considering the product
Do a trial with 2 - 3 boards worth of content and 15 people. Have your content creators and your content finders participate. Check their usage and ask for their feedback. Not only will this give you real insight into how Guru could work for your organization, it will lay the foundation for "Guru champions" when you roll the product out more broadly.
When you do go more broad - start small. Pick one, complete collection of knowledge that will allow your org to realize the benefits. Expand from there.
Empower your content creators and make them feel like part-owners of Guru. This will make it much easier to get and drive adoption.
What business problems are you solving with the product? What benefits have you realized?
Guru is the tool that powers our internal knowledge base. Everything from our recruiting process, our benefits, how our teams are structured - general employee knowledge - to specific sales and client success enablement content is in here. We now have a central source of truth. And, people trust it, and want to continually add to it.
- We've saved a ton of time in looking for information.
- There is better alignment and trust across our teams.
- People who need to share information have an easy and efficient way to do so now.