Poor UI/UX execution, integration with deputy stopped working and support could not be reached and did not call me back in a timely manner. Suddenly deputy stopped showing up on their page of "integrations."
The main problem here is that they break things that worked perfectly fine before. Like the Deputy integration. I don't do payroll for several months out of the year so I was surprised to find when I started running it again, that deputy wouldn't export timesheets to Zen/Gusto.
Then, there are the little quirks that will waste massive amounts of your time and drive you crazy. Like when I setup certain employees originally I was able to add a "paycheck tips" field to each one. Then they made it so that you could not leave the field zero, it had to be greater than zero, which is a completely stupid requirement, but in any case, for one of my employees I made it $0.01 and then when I ran the payroll I would change it to the right amount. However, the previously setup employees did not require that. Then, now, I'm trying to add a new employee, and I am forced to do this stupid $0.01 trick and I can't edit the amount when I run payroll. I'm supposed to have FIXED paycheck tips every single time??? This is just idiotic. There is a very clear pattern of poor testing of feature additions/changes. For a payroll system software that doesn't really ned to be improved constantly it is aggravating that they keep tweaking things for no reason.
Now, I'm trying to find reports to see my tax forms and I can't find them because they've changed all the wording of things to make them sound cool or "user-friendly" or whatever they're thinking. So I click "stay compliant" which is where you can find filed forms and I don't see any state tax documents. I go to the "tax payments" box which is hidden in a very strange way at the bottom of a page unrelated to a menu at all, and I see that tax payments have been made to the state, but I can't see how they calculated them or exactly what form was filed.
If you want to waste a lot of time and pay more than a lot of other payroll vendors then go with Gusto. They are trying to be Zenefits and screwing up their core business in the process. Zenefits now has a free payroll option so conveniently it's the end of the year and I think it's time to get rid of Gusto.
Gusto is good for companies where everyone is salaried and there are little to no changes to payroll from one period to the next as they have features that allow you to run payroll without having to think about it too much. For now, I'm going to try something else because their support hasn't been very good, and the very strange changes they have made have broken things that previously worked just fine.
integrated with Deputy, employee self-onboarding feature was nice, easy to run payrolls, auto-syncs with Xero