What do you like best?
I love that it's super easy to do my personal taxes. I can easily look up deductions that I didn't know existed and it's fast -- I don't have to do any of the calculations by myself and all the personal info from last year is retained so I don't have to reenter it.
What do you dislike?
I don't like doing business taxes with it. Even with the easy-to-use layout, I find it difficult to figure out business deductions and depreciations, so much so that I just don't use those deductions. Our small business doesn't have a big income or a lot that is depreciating, so I don't feel like it's enough to pay someone to figure them out, but I hate that I don't feel like I can claim those deductions by doing our taxes by myself.
Recommendations to others considering the product
It's mostly easy to use, but you may have to do some research to figure out some of the more detailed things.
What business problems are you solving with the product? What benefits have you realized?
I don't have to pay someone to do the taxes. The fee is relatively small and since we have a small business income, it's affordable for the service we receive.