HappyFox
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HappyFox

26 ratings
4.7 out of 5 stars
26 9.4 / 10
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Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)
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HappyFox Reviews (26 reviews)

  • *Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help... Read More
    0 ucice3l1r277tn2buqhge vltdvg zsbmpcje 92s7a dlsfca1m6icgyxsjl uwsq3ybxellz3l
    Noah R.
    Administrator in Information Technology and Services
  • Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the... Read More
    0 9nypjgkoj8w3  4c91g jtrrm5uat mcq9e j8ltqq73sfmgsturbhl7bdraakzmcbyg9f7y1fja
    Michael B.
    Administrator in Computer Software
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Fantastic, simple and elegant

What do you like best?

*Nice, clean, simple interface

*Mobile App

*Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding)

*Web Access (Can be used from nearly any device or platform)

*Easy management (Creating of reports, user creation and management, customization)

*Integration (They have been rapidly expanding the product and allowing other services to connect seamlessly. They are quite a few things I'm still looking for in this area but I'm happy to see the evolution)

*Very good reliability and uptime

What do you dislike?

*Can sometimes be a little slow (I do have around 1000 contacts and tickets though so that might have an impact)

*Basic contacts (It is setup for individual user contacts and becomes a little difficult if you'd like to group users by business, organization, etc. I added a field called Company in each contact for a loose relation although this isn't my ideal solution)

*Reports are basic (They are a bit too simple and not nearly customizable enough)

*

Recommendations to others considering the product

HappyFox is a great solution. Depending on your needs you'll want to demo helpdesk software by defining your workflow and doing a test run. Test the customization and see how it stacks up. A lot of the competition will charge a pretty penny for some of the features they tout. Make sure to consider that in your assessment.

What business problems are you solving? What benefits have you realized?

Our company Cape Cod Computer Specialists provides computer repair and support services for residential and business clients. This software has helped us keep tabs on our every day workflow by providing a ticketing system that allows us to keep track of a job from start to finish.

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Efficient, Friendly and Speedy Support

What do you like best?

The Fact that i can manage users logging onto the platform and reset passwords, have a track record of all tickets logged by one user. The dashboard to me is tops, it has the most valuable information. I also love the reporting very much as one can create custom reports to meat liking.

What do you dislike?

I dislike the fact that there are no reminders setup to remind administrators of critical tickets. As day goes by more and more tickets are logged, some awaiting confirmation from third parties. Should one forget about these type reports, a huge back log arises. I also dislike the manner in which the the admin accounts are setup, as i can not have multiple administrators managing tickets using different log in credentials. But i guess these are drawbacks of the Demo version.

Lastly, i hate the fact that the knowledge base does not build itself. It is a bit difficult to establish a knowledge base especially for a small business if you do not remember or keep track of tickets with the same issues.

Recommendations to others considering the product

This is a very powerful solution especially for small businesses that do not know the ins and outs of help desk support. I am very much impressed.

What business problems are you solving? What benefits have you realized?

Problems? We can now keep track of all queries received and evaluate as to what type of problem are mostly encountered in order to develop a system to resolve these type problems.

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HappyFox - Value for my Money

What do you like best?

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable.

1 . Smart Rules helps me to improve on a daily basis.

2. Email integration is terrific.

3. We dont need a system admin. Highly Reliable. No Down time.

4. Very Good after sales support.

What do you dislike?

1. Does not have category wise statues.

2. Does not have ip based access. If this feature is available then it will improve security. ( They have promised to solve this issue in the next release)

3. Displays contact details to every user (They have promised to solve this issue in the next release)

4. Need to show escalation tickets separately. This will be more user friendly.

5. Flat architecture. Sub departments / categories are not available.

6. Not able to transfer tickets from one category to another from mobile device.

7. Category filter is working perfectly fine. Similarly Employee wise filter is not available.

Recommendations to others considering the product

1. Every day i am able to see improvement in my operations. The more you use smart rules the more it is going to improve.

2. Through it not having some features i still advise you to go with it. It is value for money for sure. I strongly believe they will be able to provide me the above features soon.

What business problems are you solving? What benefits have you realized?

1. Brought down the response time drastically.

2. Accountability has improved drastically.

3. Productivity has improved.

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Happy Fox has been tremendous for our company

What do you like best?

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens through email.

What do you dislike?

My only dislikes are picky things that have nothing to do with how well we adore Happy Fox.

Recommendations to others considering the product

What are you waiting for? The trial is free, so try it already. Their tech people work on US time, so there has never been an issue of waiting for the next day to have an important question addressed. They are right on top of it.

What business problems are you solving? What benefits have you realized?

We wanted a ticket based system that didn't require the customer to fill out a ticket and have to log in somewhere to view their tickets. We hate tickets personally and didn't want to do that to our customers. We had an email address for support, but each of our support staff could access it, causing confusion as to who took that email, who answered, etc. Happy Fox now takes those emails, and round robins them to our staff, making it less confusing for everyone.

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Good & easy track of your tickets

What do you like best?

Email based support. You can create a ticket by sending an email to an internal address.

Easy to use

Simple Interface

you can create custom fields

What do you dislike?

In the beginning there were som issues, but i think that all problems is solved now

What business problems are you solving? What benefits have you realized?

We use the system as an internal ticket support system.

All employees send an email to an internal email address on our local domain, and then it is forwarded to the system.

So it is very easy for all employees to submit a supportticket, and it is very easy for me to keep track of all the tasks.

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