What do you like best?
The ability to completely customize this rich feature program is beyond compare. Super fast, with variable searches make working within a database a snap.
Email marketing in a blink of an eye! With Real LIVE REPORTING, you know exactly when the client opens it and clicks on any links!! Super easy email templates that look rich, professional and completely different than anyone else's.Want to schedule for later, no problem. Create a Drip Marketing campaign, duplicate, edit, done- send! I've never seen anything like it.
The Custom Tag Feature is another excellent highlight of Hatchbuck. We use it is several ways to automate more of our business. As a 100% online business, we demand online programs that support our business. Now all our business database issues have jumped into the correct century!
Forms and Tracking! OMG! Just like making an email, super easy templates for forms. Create, copy the best code for where you want the form to be, and post. Once the form is filled out, it automatically adds the contact and starts an action! Your own action! Whatever you need to happen! My jaw is still on the floor. No other CRM does this!
As a veteran Act! & Swiftpage user of over 20 years, I have to be honest. Hatchbuck blows them away, no comparison. A CRM and email marketing in one! I may be out of room. Get it- It's amazing!
What do you dislike?
There's not one thing I don't like about this program. Honest. I was not paid to say this. We got a fast start from Hatchbuck Partner, The Database Diva, who helped us migrate from our old CRM and identify the automation that would benefit Promoz best. I wish Lori had been a pushy salesperson when she discovered it! She's not making this stuff up!
We've been clients of Database Diva for years and are strong believers in drip marketing campaigns. Now, with Hatchbuck, we can finally do the campaigns we always Dreamed of doing! With great opt in forms that are responsive and automatic! Once they fill out the form it's uploaded AUTOMATICALLY in my CRM!!
I thought I wouldn't like the non calendar feature. But with their help we talked through how to schedule what's time sensitive on the calendar I already use in Microsoft Office 365. Works better than my old program did.
No glitches- no updates to pay for or deal with. The videos are very easy to follow! And you only have to watch them once, because this is the easiest program I've ever seen!
Recommendations to others considering the product
Do the DEMO! You'll be glad you did. It's not free, but will pay for itself over and over again. The free programs can send an email, that's it. This is not an email program. This is a database CRM that has literally every option, for any business to grow your account base, communication, and knowledge about what's working, and what's not.
Just ask them, what about this.....they have the solution!
What business problems are you solving with the product? What benefits have you realized?
What business problems are you solving? That would be a very long list.
Time- call backs, finding contacts, sorting contacts, adding contacts.....it goes on.
Stress- I was so happy to open my other desk top computer that was basically of no use because the Act! version had a glitch and I needed to pay for yet another round of tech support to open my database. Now, with Hatchbuck, just open a website! I got to delete that massive, clunky, slow running program off my hard drive too. And not paying to sync my other traveling computers with the CRM is a whole other story and expense!
Okay, if you've read all this, you'll see that on a scale from 1-10 I gave Hatchbuck a 32. I love it. If you don't have it - your loosing money! If you haven't signed up to get the demo, reach out to my friends at Database Diva. I've heard nothing but good service for Hatchbuck direct too. I just haven't had to call them....Imagine that.