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Hawk Search

4.1
(30)

Hawk Search delivers a scalable software solution that changes site search and merchandising into a customer experience management platform.

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Showing 31 Hawk Search reviews
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Hawk Search review by Kurt I.
Kurt I.
Validated Reviewer
Verified Current User
Review Source

"Feature Rich"

What do you like best?

The features. Hawk has built a platform that is full of features - allowing us to customize the results to create a smooth customer experience while meeting our business goals. In the end, they have given us an integration that is seamless, a backend that allows us to merchandise more effectively and the ability to make changes in a moments notice.

What do you dislike?

The reporting gives you just enough, leaving you wanting more details. They cover some of the basics such as queries, poor results, # of results, etc. but lack the ability to segment and filter further. Another challenge has been Hawk's support - critical issues are usually addressed in a timely fashion, but often questions will take longer than anticipated to be resolved. More often than not they are able to accommodate our needs through customization or the tools already built into the backend.

Recommendations to others considering the product

I would recommend that you understand all of the features Hawk has available - there are a bunch and in many regards give you a lot of control. Based on the feature, make sure you address any additional requirements you want because Hawk was able to accommodate our needs in many ways during implementation.

What business problems are you solving with the product? What benefits have you realized?

We needed a solution that could work within our static frontend environment, and Hawk was able to provide a solution that added dynamic capabilities. Their backend gives us a way to continually build out and merchandise our store in a way we weren't able to do beforehand.

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Hawk Search review by Eric C.
Eric C.
Validated Reviewer
Verified Current User
Review Source

"Great Product! Wonderful Company to Work With"

What do you like best?

We have been using Hawk Search for a little over 3 years and have been VERY happy with the product. However, the user friendly interface and attentive customer support really add to the value. We have had very few reasons to contact support for issues/problems, but they have been able to help us optimize our use of the solution in many ways.

Most of our questions have been answered within 24 hours and they have been willing to jump on demos/calls with us whenever needed.

What do you dislike?

Haven't really come across any dislikes. Like anything, cost could be less, but it's a pretty reasonably priced solution and the value it provides definitely justifies the cost.

Recommendations to others considering the product

Before implementing, lay out a framework of how you'd like your fields and facets set up. It will make life easier later.

What business problems are you solving with the product? What benefits have you realized?

Prior to using Hawk, we had very basic search functionality on our site, which was irritating to customers and made the shopping experience less than desirable. Since the change, we've received numerous compliments from customers, and employees at our store have also benefited from quicker/easier searching.

We've seen customers finding some of our older products or items with "broken sizes" much easier than before, which has led to an increase in orders for this type of merchandise. Previously, these items kind of got lost on the site and weren't viewed very often.

What E-Merchandising solution do you use?

Thanks for letting us know!
Hawk Search review by Nathaniel N.
Nathaniel N.
Validated Reviewer
Verified Current User
Review Source

"More Customization - Less Time Implementing"

What do you like best?

The best feature of Hawk Search is the customization allowed to a Marketer. The dashboard and tool set allows a company to quickly review, change and provide quick personalization, without the need of a large technical team. The visible score and boost figures will allow you test and improve your results sets much quicker.

The support team is very responsive and has provided some great customization options.

What do you dislike?

The reporting is very vanilla. It is the basic out of the box reporting you would get for most site search options. I would suggest keeping another analytics tool to help you develop insights.

Recommendations to others considering the product

Do your homework and put them up against other platforms. While no solution is for everyone - I feel the Hawk solution is a great product with great support.

What business problems are you solving with the product? What benefits have you realized?

Our business model includes a good amount of offline lead generation to compliment an eCommerce site. We were looking for a solution that allowed us to bring in impactful KPIs from offline to influence the results sets online. Not only did Hawk allow us to bring in those metrics, the platform allowed to configure them and provide boost/bury settings to make them more accurate. A big plus for our profitability.

Hawk Search review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Flexible, Easy-To-Use, Powerful site search engine tool in the hands of merchandising teams"

What do you like best?

I like the responsiveness of the Hawk Search management teams. If we ever needed to try something new or different, or if we have bugs/issues and we need fixes ASAP, they are always available and on the case. They are really supportive in the strategies we want to develop for our websites, in addition to regularly providing suggestions to improve our current methodology in ways we may not have thought of before.

What do you dislike?

There isn't really much I dislike about the tool. I have experience with a few other site search vendors and our own internally developed site search tool, and I can say that Hawk Search is the best one I've worked with so far.

We were a little slower to onboard, but this was in no way attributed to Hawk Search, this was due to some internal issues.

Recommendations to others considering the product

Why haven't you signed up for a demo yet?

What business problems are you solving with the product? What benefits have you realized?

One business problem related to site search is the ability to capture top search queries that yield little to no results. This may indicate our customers have interests in these types of items, but we don't carry them. Is this an opportunity for us to add that item to our product catalog? We recently identified a few Beauty Branded products that fit this bill, and our current Beauty Brand Manager is looking into the feasibility of adding those types of items to our catalogs.

Hawk Search review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Great Tool for Some Uses, Limited Capabilities or Bugs for Other Uses"

What do you like best?

Banner scheduling for various triggers is easy-to-use & well-equipped to handle our needs for promotional content as well as evergreen content. Landing page building can be really simple if the appropriate fields are linked.

Boost/bury rules & item pinning are great tools to manipulate the product offering on a page. We utilize a strategy that requires manipulation, so we leverage these tools extensively. However, there's room for improvement. Including complete override of Hawk's algorithm that sorts products on a page & more robust pinning options.

What do you dislike?

UI/UX in the dashboard could use some improvement: there's a lot of unnecessary navigation required to make updates across one landing page as well as review your updates. Many times my updates require going into 3 or 4 different dashboards to update pins, bury/boost rules, content, and facets. There are also bugs with icons, so you may need to rely on memory or alt-tags to know where to go. And there is limited capacity to filter/sort/etc. items within each dashboard.

Item Pinning was a great improvement, but the limited capacity to actually pin items ANYWHERE on a page, versus at the top of a page, could be improved.

Analytics & reporting needs a complete overhaul. We find a lot of discrepancies between Hawk internal reporting & Google Analytics, as well as other analytics tools. They tend to be more surface level & less detailed and utilitarian than desired.

Overall, I think Hawk Search is a great tool for some users with smaller product offerings & a limited number of custom landing pages required.

Recommendations to others considering the product

Great for some users, depending on product offering size & number of landing pages required.

What business problems are you solving with the product? What benefits have you realized?

Our CMS does not support custom landing pages, so we leverage Hawk's landing pages to fill in this gap. Also solving the problem of needing more robust search for our large product offering & offering our customers more facets to filter their search results.

Since our current site design does not offer filtering within a category, we build out landing pages to support this customer need since many of our categories have 100+ products.

Hawk Search review by Administrator in Wholesale
Administrator in Wholesale
Validated Reviewer
Verified Current User
Review Source

"Robust Search Engine with Great Configurability"

What do you like best?

I enjoy the team's ability to troubleshoot any issues we have and resolve them within a very short period of time. This is a very valuable service that most companies do not offer consistently.

What do you dislike?

I dislike the integration with our e-commerce software but that is in no way an issue that Hawk Search can resolve. Our software is a bit outdated and we are migrating to Magento so these issues should be resolved.

Recommendations to others considering the product

I strongly urge small businesses that want to expand on their user search experience to explore options such as Hawk Search. Specifically in the merchandising aspect, it provides quite a bit of power over generic site searches and allows you to cater the search experience to the search queries or users as opposed to generic layouts.

Definitely worthwhile to explore this option!

What business problems are you solving with the product? What benefits have you realized?

We are solving the lackluster search experience we used to have by offering the customer a much more diverse and user-friendly search engine.

Hawk Search review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Early, But Very Promising"

What do you like best?

I will approach this review more from a development side than a business-users, keen on relevancy of results. The Hawk Search platform is very intuitive, eCommerce focused, and rich in features. The foundation the team has built is a strong one, one that is sure to improve with time and refinement. The team itself is open to change, discussion, and working with the client; from sales to project management to development.

What do you dislike?

We have found a few gaps in their API, but again, the team has been very accommodating to correcting those and working with us. We were also transitioning from another product that their organization provides, and found the transition process a little more complicated than we were left to believe from the sales pitch. However, to both of these points, the team has proactively sought feedback and made us feel valued for sharing honest feedback.

Recommendations to others considering the product

If you have a lot of product data attributes, plan to use their API, and have a base of products with a lot of similarities (but in need of unique results), plan to spend time with the initial setup. The tool is there to facilitate a great experience, but it isn't as simple as turning it on and running with it.

What business problems are you solving with the product? What benefits have you realized?

We are attempting to solve mediocre to poor search results with our current platform, gain additional control of the presentation/frontend development, and have a platform that we can build onto with additional features. We are already seeing data relevancy improvements, as well as gaining complete control over the frontend development, giving us greater autonomy.

Hawk Search review by Administrator in Import and Export
Administrator in Import and Export
Validated Reviewer
Verified Current User
Review Source

"I recommend Hakwsearch"

What do you like best?

We use Hawksearch for two of our B2B websites. We have run into situations where we needed to change the way products were searched and how customers can find them. Hakwsearch always gave us detailed descriptions of how to change the settings and get to the solution we needed fast. They even spent a few hours walking us through our entire back end to make sure we knew how to use the features that work best for our website.

What do you dislike?

Sometimes the turn around with our questions wasn't as fast as it could be. If we ran into a situation that was immediate, we didn't get a response very quickly.

What business problems are you solving with the product? What benefits have you realized?

Hakwsearch has made it much easier for our customers to find our products right away and kept our search results organized. They were very helpful to our business and have helped us increase our website searches.

Hawk Search review by Mahmoud E.
Mahmoud E.
Validated Reviewer
Verified Current User
Review Source

"Integration of the Hawk search"

What do you like best?

Perfect search for online e-commerce website, easy to integrate and deliver the perfect result in short time.

Very sophisticated and easy to use.

What do you dislike?

nothing I was happy with the way how the search works

Recommendations to others considering the product

Yes i will definitely recommend it to everyone

What business problems are you solving with the product? What benefits have you realized?

We had issues with our search function, so we reach out to the Hawk search team and they were very helpful, I work very close with them to implement their solution, everything was professional and we happy for having the hawk search to help our customer to navigate easily in our website.

Hawk Search review by Adriana C.
Adriana C.
Validated Reviewer
Verified Current User
Review Source

"Hawk Search Review"

What do you like best?

I like the customer service, always there to help and very friendly. Jayssa Vicente is a huge help on navigating hawk Search.

What do you dislike?

I Don't like that its not very user friendly, what i mean by this is that is that its not very easy to figure out how to do something.... i wish there where some how to guides or PDF. Something that can guide me and show me examples of the programs available.

Recommendations to others considering the product

make the website a bit more user friendly.

What business problems are you solving with the product? What benefits have you realized?

Search functionality is something we are constantly trying to upgrade

Hawk Search review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Not very intuitive"

What do you like best?

Scheduling boosts in advance is easy to do and the new pinning feature is nice to have.

What do you dislike?

Poor reporting

Not able to associate pages to products, only products to pages, so knowing what pages the product is showing on is impossible

Not able to see what pages boosts are applied to

Recommendations to others considering the product

They are still improving the product, but in the time that I have worked with it many great enhancements have been made.

What business problems are you solving with the product? What benefits have you realized?

We are able to boost products and schedule those boosts to coincide with different promotional changes. This improves product sales and performance when we are showing the products that are most relevant to the promotion, so that the customer has less time searching for what they need.

Hawk Search review by Mike G G.
Mike G G.
Validated Reviewer
Verified Current User
Review Source

"Nice Search - Easy to Use"

What do you like best?

The fact that it works. We've got a somewhat more complex installation of Magento, and have had some major issues with other searches. Although the Hawk installation was a little on the long side (10 weeks), it has been worth it so far.

What do you dislike?

The implementation process took longer than expected. We were looking for a 4 week turnaround, but it took 10 weeks, and we still have a few pieces that we had to set for post-launch that we are still waiting on.

What business problems are you solving with the product? What benefits have you realized?

Conversion rates are hampered by a bad search experience. Out of the box, Hawk has delivered relevant results to our customers, resulting in better conversion rates.

Hawk Search review by Administrator in Computer Hardware
Administrator in Computer Hardware
Validated Reviewer
Verified Current User
Review Source

"User-friendly for customers and merchants"

What do you like best?

My favorite aspect of Hawk search is the way it generates results based on categories, popular products, matching descriptions, and it even shows images. Hawk does a good job of combining the "art" and "science" of search into its results. People don't always know exactly what they should be searching for, and Hawk search simplifies the process with suggested results. I've used other search platforms, but they aren't as user-friendly as Hawk. As a merchant, I also find their workbench easy to maneuver.

What do you dislike?

My only dislike is that some advanced functionality isn't completely baked yet. Don't get me wrong, 80% of users probably wouldn't even notice, but as a power user of on-site search, it's not 100%...yet. The developers are constantly working on sophisticating the functionality, and they are open to input from clients. I never get a "no" when I ask for additional features. Someone always looks into it. It's a real partnership.

What business problems are you solving with the product? What benefits have you realized?

We are focused on improving conversion rates and reducing "re-searches". It's still too early, but we fully expect the realize both of these benefits.

Hawk Search review by Administrator in Sporting Goods
Administrator in Sporting Goods
Validated Reviewer
Verified Current User
Review Source

"Great search and navigation and monthly updates with new features"

What do you like best?

Once Hawk Search is setup, it runs in the background and rarely needs any intervention on our part. We add new banners and campaigns on occasion, and Hawk does the rest. It learns what products people are search for most and can push those products to the top of the search results. We can also tell Hawk which products we would like pushed to the top.

What do you dislike?

We haven't really had any dislikes. The cost was the main concern, but Hawk has proven to be worth the expense.

What business problems are you solving with the product? What benefits have you realized?

Our previous solution for search on our website was lacking in every way. We have benefited from the search results, navigation, and product spotlight campaigns.

Hawk Search review by User in Market Research
User in Market Research
Validated Reviewer
Verified Current User
Review Source

"Hawk Search"

What do you like best?

The best of the of the Hawk search is the people that contribute to make the service a great product, in general all are willing to help and solve any of your problems. Thank s to the great service, we are able to solve number of problematic situations.

What do you dislike?

The questions ask at the beginning of the service didn't cover all the basic for the type of platform we have. But while created a small delay in the installation the progress was smooth after that.

Recommendations to others considering the product

Ask and review all the specification and limitation before you start installation to have a better perspective in the work that will be need it to implement.

What business problems are you solving with the product? What benefits have you realized?

The search bars in our web pages, we notice the number of person actually using the search in our page and seeing the benefits over all.

Hawk Search review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Using Hawk Search for our Sitecore customer facing website "

What do you like best?

The faceted searches and easy to use dashboard make it simple to tailor search results to our specific customer base. It has allowed us to shift some of the search customization to our marketing team.

What do you dislike?

The ability to sort is very simple. We need to create more complex sorting algorithms (i.e. boost x and y equally then sort alphabetically) and there doesn't seem to be a way to do that.

What business problems are you solving with the product? What benefits have you realized?

We have a number of dynamically generating pages which use Hawk Search to present data is a specific way. We're hoping to be able to refine this as we learn more about the product.

Hawk Search review by Elizabeth M.
Elizabeth M.
Validated Reviewer
Verified Current User
Review Source

"Sr. Director of Merchandising "

What do you like best?

Easily works with our database so set-up was easy. Also very easy to manage or boost items.

What do you dislike?

That we have a second place we have to login and manage things.

What business problems are you solving with the product? What benefits have you realized?

The ability to change search results and increase conversion. Showing people what they want and what we now converts is a huge plus before we could not edit or boost products or suppress certain ones.

Hawk Search review by Steven Michael G.
Steven Michael G.
Validated Reviewer
Verified Current User
Review Source

"Good but can be better"

What do you like best?

being able to put the products we want to feature at the top of the page.

What do you dislike?

Indexing takes too long and doesn't happen often enough. The preview page needs work... The keyword search in it doesn't work and when you refresh the page it takes you back to the beginning of the preview.

What business problems are you solving with the product? What benefits have you realized?

product placement and instant pushing of products live.

Hawk Search review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"It has been pretty simple"

What do you like best?

That i have access to manipulating products on the site. That i can preview things before products go live to that i can see if the site looks good.

What do you dislike?

The bugs and crashes do happen more often than not. Sometimes things appear different in our preview section than on the actual site

What business problems are you solving with the product? What benefits have you realized?

I have benefited from being able to manipulate products according to the market. That we can pin certain products to the site so that we can make sure we know what the customer sees first.

Hawk Search review by Stefan T.
Stefan T.
Validated Reviewer
Verified Current User
Review Source

"Hawk has excellent functionality and a responsive service team."

What do you like best?

The tool set is vast and versatile. Love the pinning, boost and bury functions.

What do you dislike?

Need to cut down instances of indexing issues.

What business problems are you solving with the product? What benefits have you realized?

Limited control and functionality of Endeca was the main reason for the move. We have realized much more control over our merchandising process with Hawk.

Hawk Search review by User
User
Validated Reviewer
Verified Current User
Review Source

"A Very Strong Toll When you Know How to Use It."

What do you like best?

Hawk is extremely fast and easy to use. It allows me to make tweaks to search in minutes.

What do you dislike?

Sometimes its more complicated than it needs to be and there needs to be more learning resources out there for it.

Recommendations to others considering the product

I would say for most ecom businesses hawk could be a good solution, its not the best right now, but they are always improving

What business problems are you solving with the product? What benefits have you realized?

Hawk allows use to tweak search in order to generate the most sales

Hawk Search review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Keep track of features in Hawk Search, except for banners"

What do you like best?

The customer service is top notch. I have worked with other partners, and by far your customer service is the best. Makes my life a lot easier.

What do you dislike?

Not really anything to be honest. There is always room for improvement and you guys do a really good job of listening to your clients to make improvements

What business problems are you solving with the product? What benefits have you realized?

merchandising and better user experience being able to navigate with the facets. Driving sales with boost and bury rules and setting up visitor targets.

Hawk Search review by Bobby T.
Bobby T.
Validated Reviewer
Verified Current User
Review Source

"Very Happy with Platform"

What do you like best?

The ease of being able to adjust the search results.

What do you dislike?

There are limited features and there is a cost associated with any additional features that you want.

What business problems are you solving with the product? What benefits have you realized?

Search for a large number of SKUs

Hawk Search review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Top Notch Support"

What do you like best?

Support is very responsive and knowledgeable. Their patience with someone coming on board after implementation has been great.

What do you dislike?

Haven't found anything yet. This should not be a required field.

Recommendations to others considering the product

Before making any modifications to the system, work with it as is to see if the functionality will work for you.

What business problems are you solving with the product? What benefits have you realized?

Customer website search. Not sure of the benefits yet. We are still working through internal processes.

Hawk Search review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Hawk Search For Ecommerce"

What do you like best?

Hawk search is extremely easy to manage. After setting up the product feed and some minor setting changes, it has been largely left to its own devices. I greatly appreciate not having to babysit it.

What do you dislike?

I do wish it offered a mobile app to be able to see site search reporting.

Recommendations to others considering the product

Give it a shot and you won't be disappointed.

What business problems are you solving with the product? What benefits have you realized?

Our ecommerce platform had a very basic site search built in, but we required a very robust product search solution and Hawk has provided that for us.

Hawk Search review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Powerful search tool that integrates well. "

What do you like best?

The robust data collected gives me insight into how our users are searching throughout our website.

What do you dislike?

I feel like the dashboard isn't very intuitive. It's a great source of information but the flow isn't user-friendly.

What business problems are you solving with the product? What benefits have you realized?

Looking to create a more unified experience for our shoppers when they use our search tool. In the process of integrating landing pages.

Hawk Search review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Great search results with simple controls to manage"

What do you like best?

The Hawk Search workbench is much easier to manage search results ranking and relevance than other enterprise search tools.

What do you dislike?

While Hawk Search is platform agnostic most of their sample code and documentation is based on .NET implementations. We had added work on our side to integrate, but the end results are excellent.

What business problems are you solving with the product? What benefits have you realized?

We are helping customers find products to purchase. We're only a few weeks in on our implmentations but, so far our results have exceeded all expectations.

Hawk Search review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Director of eCommerce Ops."

What do you like best?

The ability to make changes on the fly and have them display online quickly

What do you dislike?

no pagination on my facets. should have a show all in the dashboard.

not having the ability to turn off a facet if there are no differences.

What business problems are you solving with the product? What benefits have you realized?

catering to the customers behaviors.

displaying what they want to see

Hawk Search review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Hawk Search enables me to make sure our customers are having a top-notch experience. "

What do you like best?

The ease of use while navigating through the site. And all of the options we have in order to improve our site.

What do you dislike?

We frequently have many users within our department using Hawk at any given time, which means that sometimes, people do double work or a specific rule that was set up previously will override a newly created rule.

What business problems are you solving with the product? What benefits have you realized?

We are providing our customers with a wonderful search tool when navigating through our site.

Hawk Search review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"New to the Hawk Search Crowd"

What do you like best?

Faceting... Multiple Site configuration... Hawk support team...

What do you dislike?

Learning curve has been a bit challenging.

Recommendations to others considering the product

I would strongly recommend going through a vendor service team. There was a pretty steep learning curve for our web technology team on implementing this with our new platform.

What business problems are you solving with the product? What benefits have you realized?

Limited search flexibility with our old platform (SharePoint 2010). Multiple site search definitions. Streamlined Faceting.

Hawk Search review by Consultant in Automotive
Consultant in Automotive
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"It is generally what we expected. Good product but takes time and energy to operate"

What do you like best?

The structure of the product and its flexibility is a little more complicated than anticipated

What do you dislike?

It is a little complicated to learn and our team requires additional traing

Recommendations to others considering the product

Make sure you staff for the product and that the team trains on using the product

What business problems are you solving with the product? What benefits have you realized?

Product search and navigation on our site. Also to help market the products both on the site and on the web overall

Kate from G2 Crowd

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