HCL Implementation Services

3.3
(2)

Consulting and Implementation Services.

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HCL Implementation Services review by Proby P.
Proby P.
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"Hungry team that's looking to make a difference grow their business"

What do you like best?

They listen well and work their hardest to match up resources that match requirements.

What do you dislike?

They are relatively new in some aspects of business and technology consulting and might not have ninja experts at their disposal but they show sharp acumen when it comes to areas their deficient at and work hard to understand and grow in those areas.

Recommendations to others considering the product

Don't give up on them so quickly. They might not be a big-5 consulting firm but they show hunger and desire to satisfy the customer. They work hard and diligently and efficiently. Give them good information and you'll get good information out.

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HCL Implementation Services review by Partner in Publishing
Partner in Publishing
Validated Reviewer
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content

"HCL i s an outsource vendor we use for technical support."

What do you like best?

Contact centers typically have high turn over and they do not. We started working with the in 2014 and many of the original agents on the team are still in place.

What do you dislike?

They need to work on their approach to training and quality assurance now that they have a core staff of experienced agents. The following question is required but not relevant.

Recommendations to others considering the product

Establish a good working relationship with them and include them in decision making whenever possible. They will in turn help you in ways you would not have thought possible.

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