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HelloFax

4.3
(30)

By removing paper from the process, HelloFax has removed your need to own a fax machine. With HelloFax, everyone in your company can conveniently send and receive faxes online.

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HelloFax review by Luis C.
Luis C.
Validated Reviewer
Verified Current User
Review Source

" Strong fax service"

What do you like best?

What I like most about HelloFax is that its use is very simple, especially on the desktop platform. Another positive aspect is that I can send faxes through my cell phone which saves me a lot of time.

What do you dislike?

What I dislike about this application is that it is not possible to program the faxes that I need to send automatically. This is an inconvenience for me since I waste a lot of time doing it manually.

Recommendations to others considering the product

HelloFax has many excellent fax functions in an easy-to-use platform. Your surplus rates are competitive, but your monthly rates are more expensive than others in our review, and you can not communicate with customer support through live chat or phone, which can be frustrating if you need immediate help.

What business problems are you solving with the product? What benefits have you realized?

The most common problem that I have solved using HelloFax has been to be able to send a fax to more than one person at a time, this I can easily do with this service. I can also send a fax internationally without any additional charge.

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HelloFax review by Patricia M.
Patricia M.
Validated Reviewer
Review Source

"We don't need a Fax machine."

What do you like best?

Paperless ; I really dislike having to deal with paper.From reading ,writing I try as much as possible to be paperless.Thus I am very happy with the paperless nature of Hellofax.Everytime we have been sent a fax message,it is forwarded to our email as a PDF document and when we need to send back a fax, we simply upload the file and send to the recipient fax number,all via the web.No paper,no trouble,no littering.

Secure ; Majorly because it is paperless,we are saved from the hassle of ensuring physical documents are kept in save locations, with no third party access to them.One more reason to dislike paper documents I think.

Integration : Hellofax integrates with Google drive,which is my teams default means to save documents in the cloud.We are able to send documents saved on our Google drive to clients via Fax and also backup faxed documents sent to us in Google drive.

What do you dislike?

Nothing. Hellofax saved us from those horrible looking machines called FAX.

What business problems are you solving with the product? What benefits have you realized?

We use Hellofax to receive and send fax messages without the need to own or manage a fax machine in-house,thereby saving us money and making us more efficient.

What Fax solution do you use?

Thanks for letting us know!
HelloFax review by Rebecca D.
Rebecca D.
Validated Reviewer
Review Source

"Hellofax saves us from the hassles of a physical Fax gadget."

What do you like best?

A colleague of mine almost a decade ago , described the Fax machine as the worst office device in the universe.Few professionals who still have access to the Fax machine , probably think so too. However , years after my colleague made the above statement ,I still get to make use of the Fax machine ;without actually haven seen one in over two years ,not to talk about touching it.

You ask how? Hellofax made this possible. Hellofax assigned my organization a Fax number , where partners send us fax documents, while we get our fax documents as a pdf emailed to our official email address.We also get an email confirmation for every time fax messages we send get delivered to the recipient. Thus we get the benefit of being able to use the Fax ,without actually having this horrible but useful gadget within the office space.

What do you dislike?

Nothing to dislike about Hellofax. It has eliminated the need for my company to own a physical fax machine.

What business problems are you solving with the product? What benefits have you realized?

Hellofax enable me send and receive fax documents without having to house a fax machine. Using the Hellofax app.I am able to send paper documents via fax to any fax machine in most part of the world ,without having access to physical paper or a Fax machine and get real time notification when my faxed documents are delivered ,without the need to wait by the side of my Fax machine,which was the norm just a decade ago.

HelloFax review by Jennifer H.
Jennifer H.
Validated Reviewer
Review Source

"Negative business impact"

What do you like best?

I am VERY disappointed in HelloFax. My HelloFax annual account lapsed without notice so I cannot send/receive faxes and I'm not allowed to quickly set my account back up with the same fax number. I have this fax number on all my business cards and many insurance companies have this fax number and they need to fax me information. HelloFax doesn't have phone customer service nor have you responded to my inquiries to get this straightened out. If this doesn't get fixed asap I will have no choice but to choose another fax number and it won't be with HelloFax and I will make sure everyone knows my issue/huge business impact so they won't use HelloFax either. All I want is my account/number back! Why would you make that so difficult??

What do you dislike?

I am VERY disappointed in HelloFax. My HelloFax annual account lapsed without notice so I cannot send/receive faxes and I'm not allowed to quickly set my account back up with the same fax number. I have this fax number on all my business cards and many insurance companies have this fax number and they need to fax me information. HelloFax doesn't have phone customer service nor have you responded to my inquiries to get this straightened out. If this doesn't get fixed asap I will have no choice but to choose another fax number and it won't be with HelloFax and I will make sure everyone knows my issue/huge business impact so they won't use HelloFax either. All I want is my account/number back! Why would you make that so difficult??

Recommendations to others considering the product

Very poor customer service

What business problems are you solving with the product? What benefits have you realized?

Not having to purchase a fax machine

HelloFax review by Diana G.
Diana G.
Validated Reviewer
Verified Current User
Review Source

"Very easy to use"

What do you like best?

It is very easy to use. There is an email confirmation that the fax was sent successfully. I also like that you can import files from programs like Google Drive and Dropbox.

What do you dislike?

I wish there was an option to pay per fax. The free plan allows 5 faxes per month, and the next plan is $9.99 per month. For a small business, there may be a need for more than 5 faxes in one month, but that amount of faxes don't occur every month to make the fee worth it.

What business problems are you solving with the product? What benefits have you realized?

Using a fax system without having a landline telephone number.

HelloFax review by Temitope E.
Temitope E.
Validated Reviewer
Review Source

"Gets the basics of sending and receiving fax documents. "

What do you like best?

Hellofax allows us fax documents to our clients without the need of a fax machine. I like Hellofax's idea of sending us a PDF version of sent fax documents and a confirmation mail upon every successfully received document sent to a clients fax.

What do you dislike?

Hellofax does a basic task and that involves enabling us send and receive fax and so far, it does this job perfectly well.

What business problems are you solving with the product? What benefits have you realized?

Our business puts us in situations where we have clients all over the world, and in a country like the UK for instance ; some of our clients still request for documents to be sent to them via fax.

These days, we no longer bother ourselves, trying to work around using a Fax machine : we simply make use of Hellofax. Hellofax has eliminated the use if paper when it comes to faxing and also the need to maintain a fax machine.

HelloFax review by Willy S.
Willy S.
Validated Reviewer
Review Source

"HelloFax makes faxing so much easier than using a fax machine."

What do you like best?

The reason I moved from eFax to HelloFax is because we were getting spammed from spoofed eFax email addresses. I asked eFax for their IP address so we could whitelist it but they refused. HelloFax was very accommodating and promptly allowed us to whitelist them. Now that we have been using HelloFax for several years I really like the user interface on their website. It is intuitive so I do not have to spend much time training someone how to use it. It just works, and works well.

What do you dislike?

I have no dislikes about HelloFax, the product is great as is.

Recommendations to others considering the product

Use the trial and see how easy it is to use and administer.

What business problems are you solving with the product? What benefits have you realized?

We needed a HIPAA compliant method for sending and receiving faxes and HelloFax fit the specifications.

HelloFax review by Cameron A.
Cameron A.
Validated Reviewer
Verified Current User
Review Source

"HelloFax Helps Me Cross The Technological Canyon"

What do you like best?

I don't own a fax machine, and am not always near a FedEx Office to use theirs. Having HelloFax at my fingertips to send press releases and documents without needing to print out such things first is a godsend. Their plan pricing is reasonable, as well, especially for what you receive in return.

What do you dislike?

My only quibble with HelloFax is how small the free plan is. Only five pages for free total, then 99 cents per page after? I'd rather have a monthly quota with more free pages than upgrade, as I don't fax documents to clients and businesses often enough to justify a paid plan.

Recommendations to others considering the product

If you need to fax anything, and don't wish to invest in a proper fax machine -- because you actually prefer living in the present -- HelloFax is the way to go. I would recommend upgrading to the lowest cost solution appropriate for your business, as five free pages total isn't enough for anyone's needs.

What business problems are you solving with the product? What benefits have you realized?

Some businesses and publications are only reachable by fax, sadly. HelloFax has helped me cross this particular technological canyon, where upon I can rain printed paper to the intended recepients from the cloud.

HelloFax review by Olabisi O.
Olabisi O.
Validated Reviewer
Review Source

"Eliminates the need of a fax machine. "

What do you like best?

I like that we are able to fax documents to our clients and partners without the need for a fax machine. I also like how hellofax sends us a PDF attachment containing our sent fax confirmation alongside a copy of the faxed document.

What do you dislike?

Hellofax works perfectly, thus no complaints as of this moment.

What business problems are you solving with the product? What benefits have you realized?

Hellofax makes it easy to get work done whenever we have needed to do business with partners who are majorly reachable via fax.

Hellofax simply enable us send paper to our partners from the cloud, via the Hellofax app. As against via a fax machine, which we have no use of, courtesy of the effectiveness of this software.

HelloFax review by Annie D.
Annie D.
Validated Reviewer
Verified Current User
Review Source

"Simple to use with added Signature Feature"

What do you like best?

Fax confirmation along with the faxed document as PDF attachment to your email is a really good feature. You are also able to sign the document prior to faxing.

Also able to upload files from other cloud storage such as Dropbox, OneDrive, Evernote, Box, and Google Drive.

What do you dislike?

There is nothing that I dislike so far.

Recommendations to others considering the product

Try out their free plan for 5 pages a month!

What business problems are you solving with the product? What benefits have you realized?

HelloFax allows me to fax documents while working from home without a fax line. Formerly I would scan a document to the office and ask one of my co-workers to fax documents for me. So I found HelloFax that can provide this service for a few pages a month for free - it works perfectly for me since I only use this feature a few times a month.

HelloFax review by kayla p.
kayla p.
Validated Reviewer
Review Source

"Great and easy way to send a fax "

What do you like best?

I like the fact that i don't need a fax machine to send a fax. I can easily send a fax from anywhere.

What do you dislike?

when people send faxes to you if they don't put the 1 in front of the number 9 times out of 10 you will not receive the fax.

What business problems are you solving with the product? What benefits have you realized?

it is making the use of fax machines obsolete. I can easily work from home with out worrying about if i need to send or receive a fax. It also makes it easier to see if the fax was sent or when a fax is received without waiting at the fax machine.

HelloFax review by Sarah A.
Sarah A.
Validated Reviewer
Verified Current User
Review Source

"faxing made simple"

What do you like best?

no waiting for long faxes to go trough on a traditional fax machine!

What do you dislike?

nothing, it is the best invention ever!

What business problems are you solving with the product? What benefits have you realized?

with hellofax we always have receipt of faxes or emails we send out

HelloFax review by Administrator in Alternative Medicine
Administrator in Alternative Medicine
Validated Reviewer
Verified Current User
Review Source

"Midwife use HelloFax"

What do you like best?

I like that this program is completely paperless which saves on time and helps with the environment.

What do you dislike?

I do not like how there is a certain page minimum that you can send before having to pay more fees.

Recommendations to others considering the product

This is probably one of the best programs I’ve ever used, eapecially in an office environment. Highly recommend

What business problems are you solving with the product? What benefits have you realized?

our business has become far more efficient in that we aren’t losing any faxes, and we are able to follow up with clients almost immediately.

HelloFax review by Ruby O.
Ruby O.
Validated Reviewer
Review Source

"Review"

What do you like best?

I love that you can even do it on your phone or tablet when you are on the go. This is very beneficial when your job requires you to travel.

What do you dislike?

I dont dislike anything about HelloFax. They are very effective and super helpful.Simce using Hellosign I am now having to be less in office.

Recommendations to others considering the product

None.

What business problems are you solving with the product? What benefits have you realized?

We are saving time and paper.

HelloFax review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Very easy faxing app"

What do you like best?

I have been using HelloFax for a few months and have found it to be the easiest faxing app I have used so far. Very user friendly and fast.

What do you dislike?

I haven't found anything that I dislike about HelloFax

What business problems are you solving with the product? What benefits have you realized?

We eliminated the need for a separate fax machine and with HelloFax, each employee can have their own log in and fax number rather than sharing, and receive their own confirmations or error messages.

HelloFax review by Alonso G.
Alonso G.
Validated Reviewer
Verified Current User
Review Source

"Awesome, given the current state of Fax in our Days"

What do you like best?

Cheap. You pay per use, instead of paying unnecessary subscriptions.

Integrated with Google, can send off docs. Easy to use interface.

What's best is that you get free monthly credits. An average professional would save a lot of money.

What do you dislike?

Quality could be better , given the fact that files don't suffer from image distortion due to copy.

What business problems are you solving with the product? What benefits have you realized?

Editing PDFs and faxing them off.

Saving on Paper. Saving money on Fax equipment. Fast and Easy

HelloFax review by User
User
Validated Reviewer
Verified Current User
Review Source

"OK products terrible service"

What do you like best?

The product offered what they said they would.

What do you dislike?

Hard to navigate, no way to contact customer service, charged several unidentified charges to my card, but my HelloFax says I have never been charged and has not presented an invoice for the services they are allegedly providing.

Recommendations to others considering the product

I am paying for a service I am not receiving and there are no invoices that can be found. Seems fraudulent at best. I will update this review if I get a refund.

What business problems are you solving with the product? What benefits have you realized?

Was able to fax transcripts to a university.

HelloFax review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Great service for a reasonable price "

What do you like best?

It works! It’s simple to use and affordable. I’ve used their sites and they don’t hold a candle to this one.

What do you dislike?

There’s really nothing to not Iike. It’s user friendly and at a great value.

Recommendations to others considering the product

Try it. Use it. Love it. It will exceed your expectations.

What business problems are you solving with the product? What benefits have you realized?

Communication via fax

HelloFax review by User in Staffing and Recruiting
User in Staffing and Recruiting
Validated Reviewer
Verified Current User
Review Source

"Easy no hassle faxing"

What do you like best?

It's easy I can do it right from my computer no waiting at a machine for it to connect no dial tone just simple to send and receive

What do you dislike?

My only dislike is if you forget the 1 before the area code when getting a fax sent to you will not receive it.

What business problems are you solving with the product? What benefits have you realized?

Less equipment. And no waiting everyone can send a fax whenever

HelloFax review by Ruby O.
Ruby O.
Validated Reviewer
Review Source

"Review"

What do you like best?

I love that it’s paperless and offers other features.

What do you dislike?

I wish they could change the color of the site to be more energy friendly. It’s already paperless why not add energy saving as well.

What business problems are you solving with the product? What benefits have you realized?

I’m solving faxing issues when my fax machine won’t work or I’m not in the office.

HelloFax review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

It's free for a limited number of fax each month. Also, it's simple and easy to use.

What do you dislike?

When I have more than 1 page to send to one recipient, I need to sign up for the paid plan. Too bad...

What business problems are you solving with the product? What benefits have you realized?

Some vendors don't accept the important info via email. While, not everyone has fax in their office anymore.

HelloFax review by Emily W.
Emily W.
Validated Reviewer
Verified Current User
Review Source

"Modern way to send faxes in a paperless world."

What do you like best?

This site is fantastic when working with industries like education and finance that still use a lot of paper and may be behind the times technologically.

What do you dislike?

Sending docs can take a long time - and sometimes fail. But rarely.

What business problems are you solving with the product? What benefits have you realized?

Interacting with schools in passing student records and release info back and forth.

HelloFax review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Great for sending and recieving faxes and obtaining document signatures."

What do you like best?

I think it's great that you can send faxes for free. The software also creates a log that stores your faxed. I love the email confirmation that you receive when your fa is complete.

What do you dislike?

No dislikes, I think Hello Fax is a great option as is.

Recommendations to others considering the product

Sign up! It's very reliable and you cannot beat the price.

What business problems are you solving with the product? What benefits have you realized?

As a contractor. I enjoy being able to scan documents and fax them. This has completly removed the need for a fax machine.

HelloFax review by G2 Crowd User in Market Research
G2 Crowd User in Market Research
Validated Reviewer
Review Source

"Hello Fax"

What do you like best?

I can receive faxes on line.

A lot of people can get them at one time.

Oversea coverage can fax up to 70 plus countries.

You can use your Google password to sign in

What do you dislike?

Minimal support- the only way you can get in contact with somebody for tech support or other problems you might have are through a email ticket system, It may take a while for a response from support representative.

Limited contact management resources. You have to have a gmail account or a yahoo account. You have upload large csv files with many contacts

Recommendations to others considering the product

Yes, I would recommend Hello Fax to other people.

What business problems are you solving with the product? What benefits have you realized?

I am using it for faxing documents for personal use.

HelloFax review by Jaclyn C.
Jaclyn C.
Validated Reviewer
Review Source

"Simplest way to send a fax"

What do you like best?

I love that I don't need to have a fax machine at home or go to a store/office to fax something. The efficiency of HelloFax is amazing.

What do you dislike?

I don't like that you need credits to send a fax but everyone has to make money somehow!

What business problems are you solving with the product? What benefits have you realized?

Sending faxes from remote spots.

HelloFax review by User in Sporting Goods
User in Sporting Goods
Validated Reviewer
Review Source

"Makes faxing without a physical fax a breeze"

What do you like best?

I like how simple the service is. I get emails with the faxes that are sent to me that makes it very easy to access from various locations.

What do you dislike?

The only thing that is even a little bit tough is that I need to access a scanner to send faxes.

What business problems are you solving with the product? What benefits have you realized?

I get a dedicated fax number for a minimal cost that allows me to accept and process orders.

HelloFax review by User in Medical Practice
User in Medical Practice
Validated Reviewer
Verified Current User
Review Source

"I'm and end user"

What do you like best?

It's pretty easy to use, it has a nice interface and file uploads are easy.

What do you dislike?

There are times that larger faxes can hang up for hours and sometimes need to be restarted.

Recommendations to others considering the product

Research all the available options and make and then make your decision.

What business problems are you solving with the product? What benefits have you realized?

It does the job, it sends faxes electronically and works most of the time.

HelloFax review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"not hallo anymore"

What do you like best?

the ux is really nice, minimal and easy to use.

also the hallo sign is great app

What do you dislike?

minimum help. not always understanding what they want from me?

Recommendations to others considering the product

try other companies as well.

What business problems are you solving with the product? What benefits have you realized?

signing docs

HelloFax review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Review Source

"Get Idea"

What do you like best?

You can fax anywhere for free and it is easy to use.

What do you dislike?

You only can fax a few pages at a time you have to pay after a certain amount'

Recommendations to others considering the product

I recommend this software to other owners.

What business problems are you solving with the product? What benefits have you realized?

Savings!!!

HelloFax review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Awesome "

What do you like best?

Great really like it meets needs well thanks

What do you dislike?

Nothing to complain about here it’s great

What business problems are you solving with the product? What benefits have you realized?

Easy!

Kate from G2 Crowd

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