Help Desk Migration

(5)
4.7 out of 5 stars

Help Desk Migration is a service that allows to move data from one platform to another.

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Help Desk Migration Reviews

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Showing 5 Help Desk Migration reviews
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Help Desk Migration review by <span>Alex H.</span>
Alex H.
Validated Reviewer
Organic
Reviewed On

100% seamless migration

What do you like best?

It was fast and easy to configure our migration, and the best part was being able to quickly run a demo migration to see how it would look.

The support team is also very friendly and helpful.

What do you dislike?

Not really a con, because I'm very happy with the result and our migration was a bit unique: we were moving between two accounts on the same software so the field mapping required a bit of customization. Pretty sure we're an edge case, and John was very helpful with figuring out how to make it happen!

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Help Desk Migration review by <span>Phil W.</span>
Phil W.
Validated Reviewer
Organic
Reviewed On

Just Brilliant

What do you like best?

The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.

What do you dislike?

Nothing I can think of, the service covered pretty much everything we needed.

Recommendations to others considering the product

Complete no brainer, excellent service

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Help Desk Migration review by <span>Elmar P.</span>
Elmar P.
Validated Reviewer
Organic
Reviewed On

Good product and perfect support!

What do you like best?

Usage and support was awesome. The vendor got in touch immediately after the trial.

What do you dislike?

My browser gave an error, however the migration went smoothly. This might be due to browser/security/version related things however.

Help Desk Migration review by <span>Gauthier E.</span>
Gauthier E.
Validated Reviewer
Organic
Reviewed On

Good support and service

What do you like best?

All the support and advice provided.

Overall experience and timeline.

What do you dislike?

I wish the Oracle Cloud migration would have been part of the automated process

Help Desk Migration review by Project Manager
Project Manager
Validated Reviewer
Organic
Reviewed On

Used Help Desk Migration to move from Live Agent to Zendesk

What do you like best?

The support was excellent. They had to make some small adjustments to the implementation, but fixed everything the same day.

What do you dislike?

I cannot think of anything that I dislike. It did the work, so nothing to complain at.

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Kate from G2 Crowd

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