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Help Desk Migration

4.8
(13)

Help Desk Migration is a service that allows to move data from one platform to another.

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Help Desk Migration Reviews

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Showing 13 Help Desk Migration reviews
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Help Desk Migration review by Project Manager
Project Manager
Validated Reviewer
Review Source

"Time Saving And Efficient "

What do you like best?

Ease in completing records migration and the way tool is designed.

What do you dislike?

Help Desk Migration team can improve on understanding customer requirement completely even before the customer does a demo or at-least after demo migration. We expect help desk migration to suggest possible ways to migrate records with 100% accuracy or at least close to 100% accuracy. It would help if they give us heads up of details of what records doesn't get migrated to the new service desk tool from the original tool.

Recommendations to others considering the product

Please make sure that we have all the fields that needs to be migrated handy and inform in advance that these needs to be migrated.

Also, i see Internal Comments of the originating service desk comments and its attachments doesn't get migrated to designated / new service desk tool. This is a very big vacuum to fill, as we might not have complete details of our internal communication and documentation.

Apart from above observations, we did not have any challenges in working with help desk migration team. In-fact, they are responsive and dependable, once committed they will deliver. They helped our to migrate our records in there non-working hours and by stretching their day to deliver (as they found a bug in the their tool).

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Help Desk Migration review by Alex H.
Alex H.
Validated Reviewer
Review Source

"100% seamless migration"

What do you like best?

It was fast and easy to configure our migration, and the best part was being able to quickly run a demo migration to see how it would look.

The support team is also very friendly and helpful.

What do you dislike?

Not really a con, because I'm very happy with the result and our migration was a bit unique: we were moving between two accounts on the same software so the field mapping required a bit of customization. Pretty sure we're an edge case, and John was very helpful with figuring out how to make it happen!

What Other B2B Services solution do you use?

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Help Desk Migration review by Andrew S.
Andrew S.
Validated Reviewer
Review Source

"Simply Outstanding"

What do you like best?

Speed, Efficiency and ease. They were so supportive and understanding even when we did not know all the details.

What do you dislike?

Literally, I had no concerns or issues that I disliked whatsoever

Recommendations to others considering the product

If you are not sure on your project results or have questions about anything, the team are wonderful and helpful so its always best to reach out and ask.

Help Desk Migration review by Greg J.
Greg J.
Validated Reviewer
Review Source

"Comprehensive with amazing support"

What do you like best?

The support was amazing. Even though there were issues, they were all resolved - and the frontline support people know a ton about the internals of the product.

What do you dislike?

Some of the limitations (no internal comments from ZenDesk can be brought into Jira Service Desk) were not clearly documented, and so we only happened upon them after the fact.

Help Desk Migration review by Project Manager in Management Consulting
Project Manager in Management Consulting
Validated Reviewer
Review Source

"Saves time, worth the money!"

What do you like best?

Support and Dev team were very responsive and answered all my questions and issues.

What do you dislike?

The only caveat is that you can only select one Issue Type to move to.

Recommendations to others considering the product

Do it! It saves time and money. Who has hours of time to adjust a csv file or create a json file to migrate the tickets when Help Desk Migration can get it all done for you in a matter of a couple of hours. Just depends on how much data you have to migrate.

Help Desk Migration review by Phil W.
Phil W.
Validated Reviewer
Review Source

"Just Brilliant"

What do you like best?

The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.

What do you dislike?

Nothing I can think of, the service covered pretty much everything we needed.

Recommendations to others considering the product

Complete no brainer, excellent service

Help Desk Migration review by Project Manager
Project Manager
Validated Reviewer
Review Source

"Painless migration from Spiceworks to Jira Service Desk"

What do you like best?

The Help Desk Migration folks made our transition from Spiceworks to Jira Service Desk easy. They took care of mapping the Spiceworks fields to equivalent fields in Jira Service Desk for tickets and users. Gave me a sample migration to validate against. When it came time for the production migration, they worked within my schedule so I could keep service downtime to a minimum. They were very responsive throughout, especially impressive given the 9 hour time zone difference.

What do you dislike?

Nothing at all to dislike about this service.

Help Desk Migration review by Elmar P.
Elmar P.
Validated Reviewer
Review Source

"Good product and perfect support!"

What do you like best?

Usage and support was awesome. The vendor got in touch immediately after the trial.

What do you dislike?

My browser gave an error, however the migration went smoothly. This might be due to browser/security/version related things however.

Help Desk Migration review by Gauthier E.
Gauthier E.
Validated Reviewer
Review Source

"Good support and service"

What do you like best?

All the support and advice provided.

Overall experience and timeline.

What do you dislike?

I wish the Oracle Cloud migration would have been part of the automated process

Help Desk Migration review by Project Manager
Project Manager
Validated Reviewer
Review Source

"Worth every penny"

What do you like best?

Really easy to use, super fast replies to queries, sheer tenacity to get the data across from our old helpdesk solution to our new one even with several obstacles!

What do you dislike?

Nothing at all, all limitations were down to the products in question.

Recommendations to others considering the product

Just use this service, it'll save you a fortune in cost and time. Do it.

Help Desk Migration review by Project Manager
Project Manager
Validated Reviewer
Review Source

"Fantastic Software!"

What do you like best?

Easy of use of the software...It was not complicated to get started

What do you dislike?

I was satisfied with the results, but if i have to point one thing would be the pricetag.

Recommendations to others considering the product

Extremly user-friendly, great support and excellent results

Help Desk Migration review by Project Manager
Project Manager
Validated Reviewer
Review Source

"Used Help Desk Migration to move from Live Agent to Zendesk"

What do you like best?

The support was excellent. They had to make some small adjustments to the implementation, but fixed everything the same day.

What do you dislike?

I cannot think of anything that I dislike. It did the work, so nothing to complain at.

Help Desk Migration review by Project Manager in Telecommunications
Project Manager in Telecommunications
Validated Reviewer
Review Source

"Ticket Migration"

What do you like best?

The example data before you start full migration

What do you dislike?

No comment as the tool checked all boxes.

Recommendations to others considering the product

Definitely use this tool.

Kate from G2 Crowd

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* We monitor all Help Desk Migration reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.