Help Scout

4.3
(119)

A help desk for teams that insist on a delightful customer experience

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Help Scout Pricing

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Help Scout's plan starts at $8/user/month. See complete pricing details here: https://www.helpscout.net/pricing/

Help Scout pricing & plans
PriceDescriptionFeatures
Basic $8 user/month For a shared inbox or your support team's first help desk
  • Up to 10 Users
  • Unlimited messages & storage
  • 1 Mailbox
  • 1 limited Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App
Standard $15 user/month Reporting, automation & integrations for support teams
  • Unlimited Users
  • Unlimited messages & storage
  • 5 Mailboxes
  • 1 Docs knowledge base
  • Reports (Full history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access
Plus $27 user/month Advanced reporting & features designed for large teams
  • Unlimited Users
  • Unlimited messages & storage
  • 3 Docs knowledge base
  • Reports (Full history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access
  • Salesforce Integration
  • Jira Integration
  • Teams
  • Custom fields
  • HIPAA Compliance
Pricing information for Help Scout is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Help Scout must be conducted with the vendor.

User-Reported Pricing Data

Perceived Cost of Help Scout

Based on 4,198 reviews across 29 products

Reviewers rank Help Scout in the 31st percentile for cost in the Help Desk category
Customer Discount

Based on 23 reviews

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