Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities
helpsumo allows us to manage a large of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it viable to run a lean support team while experiencing big company development and not let anything go overlooked. We also use it for our product backlog and capturing other critical client data as well as the NPS functionality. We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very flexible of feedback and will turn around and make what people ask for. They truly listen to customers.
What do you dislike?
I really can't think of anything that I hate about helpsumo.com. Their Support team is responsive and always helpful.
What business problems are you solving with the product? What benefits have you realized?
It has become very easy for us to delegate tasks to each other in a very peer to peer way which is very profitable for our company, helpsumo works with our unusual company design.
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