Help Sumo

(1)
3.0 out of 5 stars

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

Work for Help Sumo?

Learning about Help Sumo?

We can help you find the solution that fits you best.

Help Sumo Reviews

Ask Help Sumo a Question
Write a Review
Filter Reviews
Filter Reviews
Ratings
User Role
For Category
Industry
Showing 1 Help Sumo review
LinkedIn Connections
Help Sumo review by Consultant in Design
Consultant in Design
Validated Reviewer
Review Source

"Best customer support tool"

What do you like best?

helpsumo allows us to manage a large of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it viable to run a lean support team while experiencing big company development and not let anything go overlooked. We also use it for our product backlog and capturing other critical client data as well as the NPS functionality. We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very flexible of feedback and will turn around and make what people ask for. They truly listen to customers.

What do you dislike?

I really can't think of anything that I hate about helpsumo.com. Their Support team is responsive and always helpful.

What business problems are you solving with the product? What benefits have you realized?

It has become very easy for us to delegate tasks to each other in a very peer to peer way which is very profitable for our company, helpsumo works with our unusual company design.

Sign in to G2 Crowd to see what your connections have to say about Help Sumo

What Help Desk solution do you use?

Thanks for letting us know!

There are not enough reviews of Help Sumo for G2 Crowd to provide buying insight. Below are some alternatives with more reviews:

1
Freshdesk Logo
Freshdesk
(1,811)
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
2
Salesforce Service Cloud Logo
Salesforce Service Cloud
(1,351)
The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.
3
Zendesk Support Logo
Zendesk Support
(1,150)
Give customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
4
LiveAgent Logo
LiveAgent
(698)
LiveAgent is a multi-channel, interactive and easy-to-use customer service software.
5
Zoho Desk Logo
Zoho Desk
(574)
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
6
TeamSupport Logo
TeamSupport
(480)
A powerful customer support suite with a focus on collaboration.
7
ConnectWise Manage Logo
ConnectWise Manage
(237)
Business Automation and PSA
8
Helpshift Logo
Helpshift
(145)
Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.
9
Help Scout Logo
Help Scout
(117)
A help desk for teams that insist on a delightful customer experience
10
HappyFox Logo
HappyFox
(109)
Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)
Show more
Kate from G2 Crowd

Learning about Help Sumo?

I can help.
* We monitor all Help Sumo reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.