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Helpjuice

4.4
(5)

Get fewer support emails and more happy customers. Helpjuice is easy-to-use knowledge base software that guarantees 50% less support emails and more happy customers.

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Helpjuice Reviews

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Showing 5 Helpjuice reviews
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Helpjuice review by Robert L.
Robert L.
Validated Reviewer
Verified Current User
Review Source

"Beautiful Interface"

What do you like best?

the interface if the app is really nice, once you logged in you're taken to the dashboard with beautiful user experience, there are several options arranged neatly and it gives me a great sense to work with, unlike many other services. coming to the main topic which is creating the answer database there are several options to work with, the customization options within it are really nice, you can even embed tutorial videos from youtube to the answer with ease and overall the answer editor look similar to the post editor in WordPress. you can easily arrange the answers by different ways, you can add the answer to certain categories or add tags to it to make it easily visible to the audience. there are also options which lets you manage the accessibility to the answer whether its public or private that gives you a lot of control over the data. the support is another must mention pro with help juice, they have chat option available build in right in the dashboard from which you can contact the support in case you got stuck while working.

What do you dislike?

the pricing is too much and costs a minimum of $199 a month which lets up to 30 collaborators.

Recommendations to others considering the product

you have to try this service before moving on, the price is on the higher side but if you can afford it i highly recommend this one.

What business problems are you solving with the product? What benefits have you realized?

Helpjuice is a service that lets you create answer database for the service or website and improves the user interactions with ease.

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Helpjuice review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Best Help Desk Software Ever"

What do you like best?

The best thing about Helpjuice is the search functioning. Is it fast, accurate, and very helpful to internal employees or external customers.

What do you dislike?

Some of the customization tools require a bit of knowledge with HTML and coding to aesthetically enhance the Help Desk site. However, HelpJuice actually offers to help you customize your site - which is a huge bonus!

Recommendations to others considering the product

Do your research and I promise you will be thrilled with this software! They are unique in the fact that what they focus on is Help Desk software specifically. They are specialists in this field!

What business problems are you solving with the product? What benefits have you realized?

We use HelpJuice as an internal knowledge base system for our customer service representatives. We are empowering them to help customers more effectively and efficiently. The amount of time and money that can be saved by having a great search feature, and neat/organized articles has been amazing.

What Customer Self-Service solution do you use?

Thanks for letting us know!
Helpjuice review by User
User
Validated Reviewer
Review Source

"Really Good"

What do you like best?

The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce

What do you dislike?

Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far!

What business problems are you solving with the product? What benefits have you realized?

A nice userfriendly knowledgebase that my entire team can contribute to.

Helpjuice review by Lacy H.
Lacy H.
Validated Reviewer
Review Source

"Helpjuice"

What do you like best?

All internal knowledge is centralized in one place, keeping everyone up to date and on the same page.

What do you dislike?

It seems that sometimes there is a lag before information is updated, which isn’t much of an issue.

What business problems are you solving with the product? What benefits have you realized?

There is less confusion internally and everyone is pushing out the same message because they are all updated on knowledge.

Helpjuice review by User
User
Validated Reviewer
Review Source

"HelpJuice has successfully helped me"

What do you like best?

I like the results-there are fewer customers asking for help which gives me more time to do other things.

What do you dislike?

I dislike the price. It seems like it could potentially cost less.

Recommendations to others considering the product

Try it out and see if it is right for your company. There is a demo option.

What business problems are you solving with the product? What benefits have you realized?

They help problems concerning the usefulness of the website. They make it easier for people to use the interface and solve problems themselves.

Kate from G2 Crowd

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* We monitor all Helpjuice reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.