4.8 out of 5 stars

Helprace is a customer service platform, consisting of a ticketing system, a community with a knowledge base and an intuitive feedback system with 4 distinct categories. For small and medium businesses.

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Helprace Pricing

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Our pricing structure is simple: Pay for what you need. Customize your account to reflect your business and support needs.

Select from one of our 3 standalone ticketing, knowledge base or community plans.

Or, build an exceptional help desk (ticketing + knowledge base) or self-service (community + knowledge base).

Or choose the Complete plan: ticketing + knowledge base + community with added features and productivity tools.

  • Tickets OR Community OR Knowledge Base
    $9 user/month
    Ticketing system for one-on-one support; Public docs site and internal knowledge base; Feedback portal, self-service community, FAQ and ideas lab.
    • Unlimited Agents
    • Unlimited Articles & Storage
    • Domain Mapping
    • Self-Service Portal
    • User Feedback System
    • Instant Answers
    • Adaptive Smart Search
    • Drafts
    • Mark Best Replies
    • Crowdsourced Help
    • Feedback Widget
    • Single Sign-On
    • Developer API
    • Custom Domain SSL
    • Saved Replies
    • Macros, Workflows
    • Agent Collision
  • Help Desk OR Self-Service
    $18 user/month
    Help Desk (ticketing + knowledge base) or Self-Service (community + knowledge base).
    • Everything in lower plan PLUS:
    • Multiple Product Support
    • User Portal Customization
    • Agent Collision
    • Public & Private Communities
    • Article Usefulness Rating
    • Customizable Voting
  • ALL-IN
    $27 user/month
    Everything under the sun for comprehensive support.
    • Everything in lower plan PLUS:
    • Saved Replies
    • Satisfaction Rating
    • Macros
    • Workflows
    • Reports
    • SLA
    • Custom Fields
    • Contact Cloud
    • HIPAA Compliance
Pricing information for Helprace is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Helprace must be conducted with the vendor.
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