Helpshift is the leader in conversational customer service. Used by leading brands such as Microsoft, Supercell, Xfinity, Tencent, Virgin Media and BBVA, Helpshift engages consumers across any device, app or website with a messaging-based service experience. Enterprise capabilities such as customizable Bots, a high deflection knowledge base, and an AI-powered case management system helps leading brands deliver superior customer service with unbeatable cost and scale.
Helpshift's platform includes native functionality such as in-app and web messaging, integrated bots, AI-powered in-app and web knowledge base, an enterprise-grade case management system, proactive messaging, and conversational surveys, making it easy for companies to provide a best-in-class customer service.
Helpshift is the first truly conversational messaging-based customer service platform. Helpshift also features integrated Bots for automating routine issues and AI to drive self-serve knowledge base adoption and to increase agent productivity.
Helpshift customers routinely see 4.5+ CSAT Star Ratings, 90-95% Issue Deflection Rates, Upto 400% Increase in Agent Productivity and Cost Per Interactions as low as or lower than $1.