Helpshift

Helpshift

(145)
4.2 out of 5 stars

Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

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What is Helpshift?

Helpshift is the leader in conversational customer service. Used by leading brands such as Microsoft, Supercell, Xfinity, Tencent, Virgin Media and BBVA, Helpshift engages consumers across any device, app or website with a messaging-based service experience. Enterprise capabilities such as customizable Bots, a high deflection knowledge base, and an AI-powered case management system helps leading brands deliver superior customer service with unbeatable cost and scale.

Helpshift's platform includes native functionality such as in-app and web messaging, integrated bots, AI-powered in-app and web knowledge base, an enterprise-grade case management system, proactive messaging, and conversational surveys, making it easy for companies to provide a best-in-class customer service.

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Helpshift Details Provided by:

Website
www.helpshift.com
Related Links
FAQ
Languages Supported
Arabic, Catalan, Chinese, Croatian, Czech, Danish, English, Finnish, French, German, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Persian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Vietnamese

Helpshift Screenshots

About Helpshift

How do you position yourself against your competitors?

Helpshift is the first truly conversational messaging-based customer service platform. Helpshift also features integrated Bots for automating routine issues and AI to drive self-serve knowledge base adoption and to increase agent productivity.

Helpshift customers routinely see 4.5+ CSAT Star Ratings, 90-95% Issue Deflection Rates, Upto 400% Increase in Agent Productivity and Cost Per Interactions as low as or lower than $1.

Vendor
Helpshift
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
147
Twitter
@helpshift
Twitter Followers
4541
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