Helpshift

Helpshift

4.2
(146)

Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

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Helpshift Pricing

Chatbots, AI-powered issue classification, and real-time SLA management available are also available with each plan

Helpshift pricing & plans
PriceDescriptionFeatures
Professional $95 Per User / Per Month
  • In-App Mobile Messaging
  • Web Chat
  • Email Ticketing
  • In-app Native FAQs
  • Custom Branded Web Help Center
  • Internationalized Knowledge Base
  • Quick Responses for Agents
  • Standard Case Management Automations
  • Reporting & Analytics
Enterprise $135 Per User / Per Month
  • In-App Mobile Messaging
  • Web Chat
  • Email Ticketing
  • In-app Native FAQs
  • Custom Branded Web Help Center
  • Internationalized Knowledge Base
  • Quick Responses for Agents
  • Standard Case Management Automations
  • Workflow Management (Queues)
  • Smart Routing
  • Real-Time Automations
  • Reporting, Analytics, + Power BI™ Advanced Reporting
Platinum $160 Per User / Per Month
  • In-App Mobile Messaging
  • Web Chat
  • Email Ticketing
  • In-app Native FAQs
  • Custom Branded Web Help Center
  • Internationalized Knowledge Base
  • Quick Responses for Agents
  • Standard Case Management Automations
  • Workflow Management (Queues)
  • Smart Routing
  • Real-Time Automations
  • Real-Time SLA Management
  • Advanced Workforce Management (Teams)
  • Advanced Workload Management
  • Reporting, Analytics, + Power BI™ Advanced Reporting
  • Real-Time Operations
Pricing information for Helpshift is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Helpshift must be conducted with the vendor.
Free Trial is available

User-Reported Pricing Data

Perceived Cost

Based on 4,362 reviews across 29 products

Reviewers rank Helpshift in the 86th percentile for cost in the Help Desk category
Customer Discount

Based on 4 reviews

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