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HelpSocial

4.1
(15 reviews)

HelpSocial web and mobile apps provide relevant information with the social feed so you can instantly recognize customers and quickly make the decisions needed to serve them best.

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HelpSocial Features

Process

Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

82%
(Based on 10 reviews)

Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

81%
(Based on 10 reviews)

Macros

Allows administrators to create templated responses to frequently asked questions.

70%
(Based on 9 reviews)

Collaboration

Allows employees to communicate and collaborate on the problem solving journey.

85%
(Based on 10 reviews)

Channels

Phone

Connects employees with customers through a calling solution.

83%
(Based on 9 reviews)

Text

Connects employees with customers through a text message solution.

79%
(Based on 8 reviews)

Email

Connects employees with customers through an email solution.

82%
(Based on 10 reviews)

Social

Connects employees with customers through a social media solution.

89%
(Based on 11 reviews)

Live Chat

Connects employees with customers through a live chat solution.

86%
(Based on 10 reviews)

Insight

Surveys

Provides opportunity for customers to give feedback through a survey.

85%
(Based on 7 reviews)

Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

84%
(Based on 10 reviews)

Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

85%
(Based on 8 reviews)

Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

87%
(Based on 8 reviews)