HelpSocial

(10)
4.2 out of 5 stars

HelpSocial web and mobile apps provide relevant information with the social feed so you can instantly recognize customers and quickly make the decisions needed to serve them best.

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Showing 10 HelpSocial reviews
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HelpSocial review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

One platform for various social media accounts engaging with your customers.

What do you like best?

It's a great way to switch multiple platforms. It also used artificial intelligence, contact center integration, social media management, social customer care, and the future of the internet is the Internet of Things. The platform has two major communications levels. The first is a digital communication channel and the other is the customer data and internal notes from many users integrating the two systems into one making it easier and faster to help the customer. For getting access to the customer information, it allows for the digital customer engagement, and of course there nothing more important than having world-class customer service. All of these engagements are built into one platform. This really has a way of artificial intelligence is coming into our world as we know it. This software really helps you build on that just like Facebook had done. You can use Facebook, Instagram, and Twitter into one platform engaging in your customers. The best part is that its all cloud-based. I really like who the prices is based on how much communication you get. This is great for small businesses.

What do you dislike?

This is all open-source, while there are many great things that are open-sourced this can mean that the bugs aren't fully worked out causing kinks for the customers who are using it. I am afraid since its a new company, although it was featured in CIO.com as one of the best software to use for social media engagement, the errors might be difficult to decipher. The more social interaction that you get, the higher the cost of the conversation. The conversation is based on 0.30 cents per chat.

Recommendations to others considering the product

This is a great way if you engage with your customers with more than 100 people with the conversations needing to have one page open for the various platforms that your audience engagements. ,

What business problems are you solving with the product? What benefits have you realized?

Being able to communicate with my audience on various platforms on one app or website. This is a great way for you to have the one window open rather than constantly switching pages or apps depending if you are on the mobile, PC, or tablet.

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HelpSocial review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Organic
Reviewed On

Powerful tool for engaging with cusomers via Social

What do you like best?

quick and easy interface. alerting and mobile access are very helpful

What do you dislike?

no option for non-branded listening. reporting could be a little more robust

Recommendations to others considering the product

get to know they support team. They are knowledgeable and have experience as a support team, so know how to solve support business needs

What business problems are you solving with the product? What benefits have you realized?

social support engagement and related escalations. We also track account and profile data

What Social Customer Service solution do you use?

Thanks for letting us know!
HelpSocial review by <span>Chelsea L.</span>
Chelsea L.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Great Social Media and Customer Support

What do you like best?

HelpSocial is solely focused on customer service and purpose built to meet the needs of the contact center.

What do you dislike?

I haven't come across any issues yet and I honestly hope I don't either.

What business problems are you solving with the product? What benefits have you realized?

It helps our businesses keep up with customers on social media in one easy location.

HelpSocial review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Healthy competition

What do you like best?

You can see who you are competing with, do your research as needed and adhere or change what's necessary.

What do you dislike?

Information is not always as accurate as you would like it to be after doing further research

Recommendations to others considering the product

Do your research after finding out info to make sure it's accurate.

What business problems are you solving with the product? What benefits have you realized?

Trying to compete and stay in the "know" with our competitors and pleasing our consumers.

HelpSocial review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Social worker

What do you like best?

I used this a while ago and very little but it helped to make collaboration easier by allowing us to identify our customer base.

What do you dislike?

It was a bit difficult for me to use at the time. Need better information on how to improve my ability to use it more effectively.

Recommendations to others considering the product

I think it should be a bit more user friendly. Improve the directions for use as related to a lay person.

What business problems are you solving with the product? What benefits have you realized?

Communication and customer needs identification.

HelpSocial review by User in Automotive
User in Automotive
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Social Media for Customer support

What do you like best?

It offers complete digital social engagements

What do you dislike?

the understaffing of volume they handled

Recommendations to others considering the product

if you are looking for quality good service and saving this is benfical component to service your companies needs

What business problems are you solving with the product? What benefits have you realized?

Customer care made easier dealing with social media type of help, mainstream use of telephone calls and emails. The use if social hep cost less than an average phone call

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Kate from G2 Crowd

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* We monitor all HelpSocial reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.