What do you like best?
It's a great way to switch multiple platforms. It also used artificial intelligence, contact center integration, social media management, social customer care, and the future of the internet is the Internet of Things. The platform has two major communications levels. The first is a digital communication channel and the other is the customer data and internal notes from many users integrating the two systems into one making it easier and faster to help the customer. For getting access to the customer information, it allows for the digital customer engagement, and of course there nothing more important than having world-class customer service. All of these engagements are built into one platform. This really has a way of artificial intelligence is coming into our world as we know it. This software really helps you build on that just like Facebook had done. You can use Facebook, Instagram, and Twitter into one platform engaging in your customers. The best part is that its all cloud-based. I really like who the prices is based on how much communication you get. This is great for small businesses.
What do you dislike?
This is all open-source, while there are many great things that are open-sourced this can mean that the bugs aren't fully worked out causing kinks for the customers who are using it. I am afraid since its a new company, although it was featured in CIO.com as one of the best software to use for social media engagement, the errors might be difficult to decipher. The more social interaction that you get, the higher the cost of the conversation. The conversation is based on 0.30 cents per chat.
Recommendations to others considering the product
This is a great way if you engage with your customers with more than 100 people with the conversations needing to have one page open for the various platforms that your audience engagements. ,
What business problems are you solving with the product? What benefits have you realized?
Being able to communicate with my audience on various platforms on one app or website. This is a great way for you to have the one window open rather than constantly switching pages or apps depending if you are on the mobile, PC, or tablet.