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HelpSocial

4.3
(14)

HelpSocial web and mobile apps provide relevant information with the social feed so you can instantly recognize customers and quickly make the decisions needed to serve them best.

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HelpSocial Reviews

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Showing 14 HelpSocial reviews
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HelpSocial review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"One platform for various social media accounts engaging with your customers."

What do you like best?

It's a great way to switch multiple platforms. It also used artificial intelligence, contact center integration, social media management, social customer care, and the future of the internet is the Internet of Things. The platform has two major communications levels. The first is a digital communication channel and the other is the customer data and internal notes from many users integrating the two systems into one making it easier and faster to help the customer. For getting access to the customer information, it allows for the digital customer engagement, and of course there nothing more important than having world-class customer service. All of these engagements are built into one platform. This really has a way of artificial intelligence is coming into our world as we know it. This software really helps you build on that just like Facebook had done. You can use Facebook, Instagram, and Twitter into one platform engaging in your customers. The best part is that its all cloud-based. I really like who the prices is based on how much communication you get. This is great for small businesses.

What do you dislike?

This is all open-source, while there are many great things that are open-sourced this can mean that the bugs aren't fully worked out causing kinks for the customers who are using it. I am afraid since its a new company, although it was featured in CIO.com as one of the best software to use for social media engagement, the errors might be difficult to decipher. The more social interaction that you get, the higher the cost of the conversation. The conversation is based on 0.30 cents per chat.

Recommendations to others considering the product

This is a great way if you engage with your customers with more than 100 people with the conversations needing to have one page open for the various platforms that your audience engagements. ,

What business problems are you solving with the product? What benefits have you realized?

Being able to communicate with my audience on various platforms on one app or website. This is a great way for you to have the one window open rather than constantly switching pages or apps depending if you are on the mobile, PC, or tablet.

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HelpSocial review by Agency
Agency
Validated Reviewer
Review Source

"HelpSocial"

What do you like best?

It allows our company to track customer service issues. It allows us to look at the needs of our customers. In the past, we used multiple social media apps. It was not providing us with an accurate need for our customers. The problem or feedback comes to you in a timely manner. You can resolve the problem faster. In the past, problems were going everywhere.

What do you dislike?

It’s not too pricey at all. I wish they would increase the amount of inbound activities for the monthly fee.

Recommendations to others considering the product

HelpSocial is needed in this day and time.

What business problems are you solving with the product? What benefits have you realized?

We can accurately determine what our customers needs are in a timely manner.

What Social Customer Service solution do you use?

Thanks for letting us know!
HelpSocial review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Powerful tool for engaging with cusomers via Social "

What do you like best?

quick and easy interface. alerting and mobile access are very helpful

What do you dislike?

no option for non-branded listening. reporting could be a little more robust

Recommendations to others considering the product

get to know they support team. They are knowledgeable and have experience as a support team, so know how to solve support business needs

What business problems are you solving with the product? What benefits have you realized?

social support engagement and related escalations. We also track account and profile data

HelpSocial review by Chelsea L.
Chelsea L.
Validated Reviewer
Review Source

"Great Social Media and Customer Support"

What do you like best?

HelpSocial is solely focused on customer service and purpose built to meet the needs of the contact center.

What do you dislike?

I haven't come across any issues yet and I honestly hope I don't either.

What business problems are you solving with the product? What benefits have you realized?

It helps our businesses keep up with customers on social media in one easy location.

HelpSocial review by Heather S.
Heather S.
Validated Reviewer
Review Source

"Cool"

What do you like best?

Would recommend to friends and business workers.

What do you dislike?

I don't like that it is not very user friendly. If you are not good with tech. Would not be able to use.

What business problems are you solving with the product? What benefits have you realized?

All kinds of problems.

HelpSocial review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Healthy competition "

What do you like best?

You can see who you are competing with, do your research as needed and adhere or change what's necessary.

What do you dislike?

Information is not always as accurate as you would like it to be after doing further research

Recommendations to others considering the product

Do your research after finding out info to make sure it's accurate.

What business problems are you solving with the product? What benefits have you realized?

Trying to compete and stay in the "know" with our competitors and pleasing our consumers.

HelpSocial review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"Social worker"

What do you like best?

I used this a while ago and very little but it helped to make collaboration easier by allowing us to identify our customer base.

What do you dislike?

It was a bit difficult for me to use at the time. Need better information on how to improve my ability to use it more effectively.

Recommendations to others considering the product

I think it should be a bit more user friendly. Improve the directions for use as related to a lay person.

What business problems are you solving with the product? What benefits have you realized?

Communication and customer needs identification.

HelpSocial review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"Social Media for Customer support"

What do you like best?

It offers complete digital social engagements

What do you dislike?

the understaffing of volume they handled

Recommendations to others considering the product

if you are looking for quality good service and saving this is benfical component to service your companies needs

What business problems are you solving with the product? What benefits have you realized?

Customer care made easier dealing with social media type of help, mainstream use of telephone calls and emails. The use if social hep cost less than an average phone call

HelpSocial review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Great software"

What do you like best?

first is a digital communication channel and the other is the customer data and internal notes the two systems into one making it easier and faster to help the customer. For getting access to the customer information

What do you dislike?

Since it is rarely new. It does have its kinks

What business problems are you solving with the product? What benefits have you realized?

Its best for me to stay on the stay site without switching sites tabs

HelpSocial review by Consultant in Political Organization
Consultant in Political Organization
Validated Reviewer
Review Source

"Usable but not ideal"

What do you like best?

This product is not very common and isn't the first thing people think of, but it is a good resource.

What do you dislike?

Not the most user friendly, and definitely has some bugs that cause lags.

Recommendations to others considering the product

Think thoroughly of what your ideal would look like, and then work with support to achieve that.

What business problems are you solving with the product? What benefits have you realized?

It allows organization and better ease of communication.

HelpSocial review by User in Events Services
User in Events Services
Validated Reviewer
Review Source

"Very Nice for Businesses"

What do you like best?

I like the functionality and user-friendly nature.

What do you dislike?

I dislike the inconvenient updates when I can’t log on.

What business problems are you solving with the product? What benefits have you realized?

I can communicate with others more easily and be able to help with more flexibility.

HelpSocial review by Administrator in Staffing and Recruiting
Administrator in Staffing and Recruiting
Validated Reviewer
Review Source

"Social Media Assistance for dummies"

What do you like best?

The user-friendly features- help support

Recommendations to others considering the product

If customer feedback is important to your bottom line---Make the switch immediately.

What business problems are you solving with the product? What benefits have you realized?

Faster response rates equal consistent communication and feedback.

HelpSocial review by User
User
Validated Reviewer
Review Source

"Good service"

What do you like best?

Customer service, interface, easy to work

What do you dislike?

Could have better updates, other than that good

What business problems are you solving with the product? What benefits have you realized?

Easier to connect and help customers

HelpSocial review by User
User
Validated Reviewer
Review Source

"Customers support "

What do you like best?

Helps resolve customer complaints faster

What do you dislike?

Nothing I did not dislike about this program

What business problems are you solving with the product? What benefits have you realized?

More online charting

Kate from G2 Crowd

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* We monitor all HelpSocial reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.