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Helpspot

3.8
(3)

Web-Based Help Desk Software

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Showing 3 Helpspot reviews
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Helpspot review by Kenneth H.
Kenneth H.
Validated Reviewer
Review Source

"Excellent support ticketing platform"

What do you like best?

There are a lot of automated responses that can be custom created to help ensure our IT department knows where any open issues stand and to whom they've been assigned

What do you dislike?

Would like it if there was an apple watch application that would make it easier to review and update tickets on the go

Recommendations to others considering the product

This is a great tool if you want to control the flow of inbound help desk requests

What business problems are you solving with the product? What benefits have you realized?

We were having trouble capturing the load of internal issues and have deployed this tool to help capture that information.

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Helpspot review by User in Sports
User in Sports
Validated Reviewer
Verified Current User
Review Source

"a bit better than some of the other systems i've used"

What do you like best?

I like that it allows easy reassignment and tracking

What do you dislike?

some of the lay out is a little less intuitive than i would have liked

Recommendations to others considering the product

its a fine tool to use for help desk ticket management

What business problems are you solving with the product? What benefits have you realized?

tracking support tickets

What Help Desk solution do you use?

Thanks for letting us know!
Helpspot review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Easy to use, but has its issues"

What do you like best?

With not alot of tickets experience Helpspot is easy to use.

What do you dislike?

Seems to want to log the User out alot. Can be frustrating.

What business problems are you solving with the product? What benefits have you realized?

Troubleshooting VOIP phones. Has good functionality and many options.

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* We monitor all Helpspot reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.