What do you like best?
Helpzilla's setup is extremely intuitive. It provides the necessary means on the backend of our website to be able to serve as a helpdesk for our sites visitors. It is easy to use for both sides internally facing and our visitors to find a make our content as useful as possible.
What do you dislike?
I really do not think there is anything that needs improvement or that I disliked. Having used other Helpdesk software for websites I find this one the easiest to use and maintain. I wish we had used this software years earlier as it is has saved both us and our visitors a great deal of time.
Recommendations to others considering the product
If you are looking for a fresh new help desk then i think helpzilla is the way to go. It is easy to use and it makes our content shine . I would recommend this to anyone looking for a new help desk software if you are tired of zendesk or other help solutions.
What business problems are you solving with the product? What benefits have you realized?
We are using it to allow of visitor base to reach out with any questions they have as they navigate our content. We have seen our relationship with external population to be more intimate and we can manipulate content to be able to help better serve them through our quick interactions. We are now able to keep content fresh and new consistently and serve them to our best abilities.