Helpzilla

(10)
4.5 out of 5 stars

Interactive business to customer help system.

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Helpzilla Reviews

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Showing 10 Helpzilla reviews
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Helpzilla review by <span>Caron W.</span>
Caron W.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Great interactive business to customer support system

What do you like best?

Helpzilla can serve multiple websites and supports multiple operators with audio and visual alerts. It is very intuitive and easy to learn. Very similar to PHPLive! and PHPLiveChat if you are familiar with those platforms.

What do you dislike?

Reaction time is seriously slow...It feels like it is crawling in the fast paced customer service industry. Needs to get up to speed! It could use a facelift...unfortunately, books are judged by their covers. If it was re-vamped and updated a bit it could be more attractive for new users to try out & implement.

Recommendations to others considering the product

worth a try if you currently use another software- free!

What business problems are you solving with the product? What benefits have you realized?

I am working with system issues/help tool - real time help for users to keep business running smoothly. We need to have easy method to report issues and ask for assistance and get real time answers. I really like this piece of the software and it truly delivers on this.

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Helpzilla review by Administrator in Public Policy
Administrator in Public Policy
Validated Reviewer
Organic
Reviewed On

Great Help Desk suite

What do you like best?

Helpzilla's setup is extremely intuitive. It provides the necessary means on the backend of our website to be able to serve as a helpdesk for our sites visitors. It is easy to use for both sides internally facing and our visitors to find a make our content as useful as possible.

What do you dislike?

I really do not think there is anything that needs improvement or that I disliked. Having used other Helpdesk software for websites I find this one the easiest to use and maintain. I wish we had used this software years earlier as it is has saved both us and our visitors a great deal of time.

Recommendations to others considering the product

If you are looking for a fresh new help desk then i think helpzilla is the way to go. It is easy to use and it makes our content shine . I would recommend this to anyone looking for a new help desk software if you are tired of zendesk or other help solutions.

What business problems are you solving with the product? What benefits have you realized?

We are using it to allow of visitor base to reach out with any questions they have as they navigate our content. We have seen our relationship with external population to be more intimate and we can manipulate content to be able to help better serve them through our quick interactions. We are now able to keep content fresh and new consistently and serve them to our best abilities.

What Live Chat solution do you use?

Thanks for letting us know!
Helpzilla review by Industry Analyst / Tech Writer in Computer Software
Industry Analyst / Tech Writer in Computer Software
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

One of the best systems out there

What do you like best?

Very Easy to Learn. Very user freindly.

Supports multiple wesites with multiple operators. Always a reliable pice of software without having any downtime.

What do you dislike?

Slow at times, GUI does not look modern. I found the younger staff finds it archaic

Recommendations to others considering the product

Highly recommend this product. Its been a great fit and tool for the company

What business problems are you solving with the product? What benefits have you realized?

Using in a tech support environemnt that helps users solve issues in real time, across multiple sites. It gives our agents an easy way to report the problems and helps speed the process of resolving the issue.

Helpzilla review by <span>alex m.</span>
alex m.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Helpzilla and the small business

What do you like best?

Very easy to learna, user freindly. Always a reliable pice of software without having any downtime.

What do you dislike?

Kind of slow at times, maybe an upgrade on the look would be good for the younger crowd.

Recommendations to others considering the product

a trial of this software will give you a feel for it and what it can do for your customers, then you can decide if you go all in.

What business problems are you solving with the product? What benefits have you realized?

It gives our agents an easy way to report problems and helps speed the process of resolving the issues.

Helpzilla review by User in Construction
User in Construction
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Helpzilla helping

What do you like best?

it is integratable with the existing programs used by the company and for that matter simple to use, it does'n take a rocket scientist to utilize it

What do you dislike?

lag times to login to use it and sometimes lag times to log out....when on a time constraint that is a pain

Recommendations to others considering the product

keep improving the minor issues and the product will be even more user friendly,,,,and useful

What business problems are you solving with the product? What benefits have you realized?

that it can assist with preventing potential prescription errors when decoding doctor speak scripts....aka bad handwriting being difficult to read and that was a big issue.

Helpzilla review by User in Wholesale
User in Wholesale
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Helpzilla makes it easy to find help.

What do you like best?

I really like how helpzilla is able to work across multiple programs. The ability to access information is easy and convenient.

What do you dislike?

I think the overal function needs a little work. It seems to be a little slow to react sometimes. Almost like it studders..

Recommendations to others considering the product

This is easy to use and really does everything you need. It is worth trying!

What business problems are you solving with the product? What benefits have you realized?

I love how you can instantly chat with users and answer questions. This saves time and adds a personal touch to the websites.

Kate avatar
Kate from G2 Crowd

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