That ease in duplicating templates, once you learn how to really use it, it becomes quite easy to plug information in quickly, and you're in and out of your newsletters and emails before you know it.
It's not very flexible, and it's not very user friendly (it can take a long time to really learn how to utilize the product and even then I don't think I really ever learned how to really use it to it's full capacity). It also ran, very, very slow, and at least on our end of things, we couldn't have more than one person in a newsletter at a time. You're pretty limited with what you can and cannot do. The ease in wanting to try something new is very difficult and ends up being more of a daunting task than what it's worth going through. I also feel as if the options for Informz were very outdated. It didn't seem to allow us to keep up with "what looks good" from a marketing, and customer appealing perspective. It allowed us to do what we needed to do, but I always found myself wishing it would give us more, and made us feel more up to date.
Just realize that is does take a while to get the hang of, and while there are some good features, I think it still leaves you very limited with what you can, and cannot do. It seems to make you look outdated, and there doesn't seem to be a whole lot of progress for that, and it doesn't seem like Informz has people there to assist in that area either.
I'm not sure what we have solved any business problems with it - it just has allowed us to communicate with our members. It was nice to know that there was consistency there within templates that we could create and everything.