Higher Logic

(103)
4.5 out of 5 stars

Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 200,000 communities. Organizations worldwide use Higher Logic to bring like-minded people all together, by giving their community a home where they can share ideas, answer questions and stay connected.

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Higher Logic Features

Communication
Status Updates

Post brief status updates or micro blogs

Not enough data available

Instant Messaging

Message others 1:1 or within groups

Not enough data available

Activity Feed

Ability to filter and customize a live feed of activity on the network

Not enough data available

Notifications

Receive real-time notifications about content or groups from within the software or via email

n/a
Comments and Voting

Post comments on blogs, microblogs, documents, and other items. Vote on posts or content that others have shared.

Not enough data available

Discussions

Share ideas, ask for advice and gather feedback from coworkers

91%
(Based on 8 reviews)
User Directory

Search or browse through a directory of users on the network

89%
(Based on 8 reviews)
Online Status of Coworkers

View the online status of coworkers on the network

n/a
Content Management
File Sharing

Upload and share files such as documents, images, and videos

n/a
Document Collaboration

Create and edit documents with other users in real-time

Not enough data available

Version Control

Review the latest version of a document, track changes, or revert to an older version of a document if needed

n/a
Tagging

Tag content to organize and assign to specific departments or categories

67%
(Based on 6 reviews)
Knowledge Base

Ability to build a knowledge base and how-to articles

67%
(Based on 5 reviews)
Surveys

Create polls or surveys to gather opinions on an issue or idea

Not enough data available

Community Building
Email Integration

Seamlessly integrates email with company databases (mail merge).

64%
(Based on 13 reviews)
Social Network Integration

Provides tools for content distribution across multiple social networks.

n/a
Contacts Sync

Uploads contacts directly into the company database and assists with managing contacts.

67%
(Based on 18 reviews)
Discovery
Referral Program

Creates and manages referral programs to find brand advocates

n/a
Incentives

Provides incentives for engagement to advocates

Not enough data available

3rd-Party Trends

Sources advocate content from third-party social media platforms to identify trends and problem areas

Not enough data available

Productivity Tools
Task Management

Create tasks and organize them by status, priority, or department

n/a
Calendar

Add events to your calendar, share events with others, and view a team or company-wide calendar

63%
(Based on 6 reviews)
Search

Search for specific content such as users, documents, tags, or media

74%
(Based on 7 reviews)
Mobile

Allows software to be easily used on multiple mobile devices include phone and tablet devices

82%
(Based on 6 reviews)
Multi-Language Support

Enables users to view and contribute content in multiple languages

Not enough data available

Community Improvement
Survey Customization

Allows for unique, brand-specific survey creation and management..

n/a
Branching/Skip Logic

Helps create more intelligent surveys based on users actions and answers.

n/a
Multilingual Surveys

Allows for creation of surveys in different languages and advanced survey translation.

n/a
Gamification

Helps engage users with gamification such as point systems, rewards, engagement meters, etc.

n/a
Insight
Monitoring

Monitors and tracks advocates' interactions and shared content

Not enough data available

Adoption Insight

Measures adoption of the brand advocacy tool (both internally and externally) to inform strategy

Not enough data available

Engagement Analysis

Analyzes user engagement to understand impact

Not enough data available

Administration
Moderation

Administrators can moderate content to keep the environment appropriate for the workplace

64%
(Based on 5 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

74%
(Based on 8 reviews)
Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

78%
(Based on 8 reviews)
Customer Analytics
Customer Intelligence

Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date.

67%
(Based on 9 reviews)
Customer Engagement

Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement.

77%
(Based on 13 reviews)
Downloadable Reports

Provides functionality to dowload reports in multiple formats.

74%
(Based on 16 reviews)
Mobile
Mobile Optimization

Allows advocates to write, upload, and share content on mobile

Not enough data available

Community Management
Qualitative Solutions

Solutions that help drive conversation, such as live chat, topic generation, and idea boards.

70%
(Based on 12 reviews)
Advanced Portal Features

Tools that help enhance community portals, such as reminders, engagement tools, and analytics.

66%
(Based on 7 reviews)
All-in-one Dashboard

Helps create efficientcy by delegating data viewing access and report generation to specific users.

63%
(Based on 9 reviews)
Platform
Multichannel Sharing

Facilitates the sharing of user experiences on one or multiple channels

n/a
Forum

Provides space or forum for discussing and sharing user feedback

Not enough data available

Integration

Seamlessly integrates advocacy solution into existing processes

Not enough data available

Content Distribution

Distributes advocate content across multiple channels

Not enough data available